E - MAIL Neither
a phone call, nor a letter Can be kept as a record Slang Careless writing Thoughtless comments Bad phrasing
E - MAIL Short
hand version – Key board skills Speed and informality – thoughtless response Misunderstandings stay in record Humor out of
E - MAIL An
e–mail policy? Train people Control Preferences Ready to be printed with your name? Attachments Language in oversea mails
E - MAIL If
in doubt contact directly Don’t send the original messages with reply Forwarding Junk mail