Driving Efficiency in the Healthcare Supply Chain: Perspectives from a $7b IDN
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Presenter
Michael DeLuca Director, Supply Chain Systems & Consulting Services UPMC
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Supply Chain Systems & Consulting Services Michael DeLuca
Team Charter Mission
Vision
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The vision of Supply Chain Systems & Consulting Services is: To identify, define, develop and deploy supply chain best practices, processes, and tools in support of our key stakeholders initiatives, improve customer satisfaction, and contribute to the success of the enterprise.
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Supply Chain Systems & Consulting Services will support UPMC SCM goals and objectives by:
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Identifying worldclass requisition to pay processes Working with UPMC business leaders to deploy process improvements and system enablers Partnering with external suppliers to ensure that products and services support worldclass processes and systems
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Goals & Objectives Linkage UPMC Mission
The mission of UPMC is to provide outstanding patient care and to shape tomorrow’s health system through clinical innovation, biomedical, and health services research, and education. UPMC’s ability to fulfill this mission rests upon the actions and decisions each of us make every day.
Finance Mission
The Finance goals are (1) Account Reconciliation, (2) Integrations (3) SOX 404 Initiative (4) Talent Infusion (5) Simplification (6) Data Governance Initiative – Risk Analysis (7) International Operations (8) Enterprise Risk Management
Supply Chain Management Mission
UPMC Supply Chain Management will support the enterprise mission, ensure superior customer service, and excellent patient care by integrating worldclass business processes and enablers.
SCM Systems & Consulting Services Mission
Support UPMC SCM goals and objectives by (1) identifying worldclass requisition to pay processes; (2) working with UPMC business leaders to deploy process improvements; and (3) partnering with external suppliers to ensure that products and services support worldclass processes and systems.
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eVoucher/eProcurement/eMarketplace/eCommerce: Working in Perfect Synchronization to Automate SCM Results of Deployment • • •
Eliminated Paper Disbursement Requests Eliminated Paper Requisitions Eliminated 60% of faxed/phoned PO’s to supply base and working toward 100%
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eVoucher eliminated 4 FTE’s in the AP Entry Group eProcurement/eMarketplace eliminated 6 FTE’s that comprised the SCM PreKey Group Allowed for the reduction or limited the need to hire 15.31 FTE’s and counting as eMarketplace and “Lights Out” programs expand………
Hard Impact
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Soft Impact • • •
Efficiencies gained with supply base Efficiency & effectiveness of remaining Procurement Operations staff Increased control through automation & interfaces: PO spend rogue (limit use of PCard, Flat File Invoice & Blanket PO) spend 6
Metrics Tell the Story: Leveraging Best Practice in Pursuit of “World Class” In cr ease “L ig hts Ou t” (a uto mat ed tra nsac tion s) t o remov e t act ic al FT E’ s Ev ery 5% Inc reas e Rep resen ts a F TE
Inc rea se eMar kep lac e tran sac tion s fr om 15% t o 68% Cont ract Compl ian ce B enefi t & FTE I mp act 7
eMarketplace Purpose Provide robust itemlevel detail Dramatically enhance search functionality Leverage suppliers technical capabilities & resources Speed Purchase OrdertoSupplier transactions Minimize exceptions to ERP utilization Drive approval compliance through automated approval workflow Streamline older “outdated” manual processes Move the SCM organization toward worldclass process excellence 8
How the Pieces Come Together: CRM Procurement Process
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The Future: Accelerate Benefit Capture Continue aggressive push to access supplier hosted (and local) content through single eMarketplace punchout Incorporate services & internal purchases (telecom, print services) into eMarketplace Add more direct connects through eMarketplace for “configurables” (furniture, clinical equipment, catering) Leverage content and supplier enablement to drive back end ProcuretoPay automation (ERS, Assumed Receipt, ASN Receipt etc.) Lights Out Perfect Order Segment Supply Base and funnel toward appropriate automated flowpath – using the PeopleSoft SRM suite as the foundation 10
Driving Efficiency in the Healthcare Supply Chain: Perspectives from a $7b IDN
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