David Gurteen - Km Cafe

One-day masterclass 9 September 2009, London

Implementing a Knowledge Café Maximising knowledge sharing throughout your organisation

Why attend this event?

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nowledge sharing is a key issue for business success but it requires an open mindset and continues to be a challenge for many companies: one solution in achieving real knowledge-sharing benefits is the use of knowledge Cafés. This is a face-to-face meeting, that provides an effective vehicle for opening discussions that lead to sharing. It can be employed as a tool to share tacit knowledge used within teams or Communities of Practice to question entrenched assumptions, help facilitate learning from others and gain a deeper, collective understanding of a subject through conversation. It is not just about talking and networking, but allowing people to engage each other with the aim of learning from each other rather than entering into unproductive debate. A knowledge Café can be your easy, low cost way to make knowledge sharing work for your organisation can gain buy-in for a new initiative; acquire improved understanding of complex issues; improve the way that people work together by gaining an understanding of others’ perspectives; enable a tacit transfer mechanism between less experienced and retiring workers and facilitate the merger of two cultures after a take-over.

A one-day masterclass designed to help you: •Understand the importance of conversation in your business •Design and run knowledge Cafés

•Use Knowledge Cafés to solve specific business problems and The workshop is designed for anyone who is involved in developing a knowledge-sharing challenges or more innovative culture within their organisation. You will learn to understand the fundamental principals and benefits of the knowledge Café process. You will go on to participate in a knowledge Café, experience the benefits first hand and reflect and discuss your experience. You don’t need to be a professional facilitator but book today and you will leave the workshop understanding the power of the knowledge sharing and with the techniques to run to your own Gurteen knowledge Café.

About your masterclass leader

Who should attend?

David Gurteen has over 30 years experience working in high technology industries. Today, he works as an independent facilitator to help people achieve results through innovating, sharing, learning and working more effectively together.

Directors, Head, Managers and Professionals of:

David is the founder of the Gurteen knowledge Community - a global learning network of over 15,000 people in 154 countries who share and learn from each other and who strive to see the world differently, think differently and act differently.

Change management Facilitators

David Gurteen, your workshop facilitator, has been running knowledge Cafés and knowledge sharing workshops in a variety of settings and cultures, around David Gurteen the world for the last 5 years including: London; kuala Lumpur, Jakarta; Hong Gurteen knowledge kong; Dubai; Singapore; Canberra; Barcelona; Washington DC; Moscow and elsewhere. From this experience, he has developed a highly successful format: the Gurteen knowledge Café.

Produced by:

Researched by:

•Create opportunities in your organisation for creative conversation

5 easy

ways to register

Human Resources knowledge management Learning and development Project Leaders Trainers

tel: +44 (0)20 7549 2500 fax: +44 (0)20 7324 2373 email: [email protected] web: www.ark-group.com Or see back page for mailing details

agenda

One-day masterclass 9 September 2009, London

Registration and 11:15 Morning refreshment 14:45 Uses of the Café and refreshments break alternative formats »» Business applications of the Café 10:00 Introductions 11:45 Implementing a »» World Café and Open Space Knowledge Café Technology and other formats »» Set the theme and question 10:15 Business is a »» Small group conversations conversation 15:15 Afternoon refreshment followed by a whole group »» KM is about understanding conversation break »» The importance of dialogue 09:30

10:45



The Knowledge Café process »» Background, rationale and outcomes »» The process itself

13:00

Networking lunch break

15:30

Café-style review of the day

14:00

Review of the morning

16:30

Close of masterclass

14:15

Tips and techniques »» The process in more depth »» Language and cultural issues

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One-day masterclass: £495 + VAT One-day masterclass (public sector only): £395 + VAT

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booking conditions 1. Bookings can be submitted at any stage prior to the event, subject to availability. A limited allocation is being held and booking early is therefore recommended. In the event of the booking not being accepted by Ark Group the total amount will be refunded. 2. Payment must be received in full prior to the course. 3. All speakers are correct at the time of printing, but are subject to variation without notice. 4. If the delegate cancels after the booking has been accepted, the delegate will be liable to the following cancellation charges: n Cancellations notified over 45 days prior to the event will not incur a cancellation fee.

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