Data Quality Assurance -- Call Center -- Data Analyst
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Kurt Frame PO Box 854 Patterson, Louisiana 70392 (985) 221-5227 [email protected] www.linkedin.com/in/kurtframe
Summary 10 years of saving over $80,000 for my employers through data quality assurance, data governance and accurate reporting (SQL, Access, FoxPro, Excel and Word)
Experience Data Quality Specialist ERISS Corporation, Carlsbad, California 2000-2009 • Governed data pertaining to business survey information, known for an “ability to navigate through highly complex structures and identifying linkages and multi-level relationships“ (for quotes, see my linkedin profile) • Troubleshot SQL data and ColdFusion code when web applications had glitches or statistical aberrations • Tested website usability and functionality, trained new testers • Reported glitches, bugs and advised on possible solutions for the programmers as part of a team, through verbal communication and bug tracking software • Prepared customer deliverables (Microsoft Access databases, executive summary reports in Word ) • Trained co-workers to use Microsoft Excel, Word, FoxPro, and Access • Extensive data mining – in-house data and internet • 19 months as a telecommuter via VPN at a home office, “works well independently as well as part of a team” • Created and updated quality control checklists • Trained and supervised telephone interviewers for consistent surveys of businesses • Multi-skill activities to support a small company: workstation wiring, PC troubleshooting, saved over $3,000 a year on contracted IT specialists • Wrote SQL DTS Packages, FoxPro programs and Microsoft Excel macros to expedite routine data tasks, which saved over $2000 a year in labor
Technical Liaison 1988-1999
World Vision, Federal Way, Washington
• Governance of a predictive dialer system for 20 telephone fundraisers in 3 departments (UNIX, FoxPro) • Sold the merits of the automated dialer to new departments, increased contributions on 2 major programs • Facilitated the crossover from paper printouts to the automated dialer, increased calling efficiency four-fold • Created a program for donation ask-amounts, raised the average donation 8% • Designed and maintained all reports for evaluating telemarketing campaigns (FoxPro, Excel, Report Writer) increased telemarketer productivity by 20% • Mastered new software with little to no guidance • Communicated with other departments for reporting needs, data transfers, prospect selection • Trained representatives to use the automated dialer system
Education / Licenses Bachelor of Arts, Humanities, California State Polytechnic University, Pomona, California NASD Series 6 license (brief job selling mutual funds in 1999)
Summary 10 years of saving over $80,000 for my employers through data quality assurance, data governance and accurate reporting (SQL, Access, FoxPro, Excel and Word)
Experience Data Quality Specialist ERISS Corporation, Carlsbad, California 2000-2009 • Governed data pertaining to business survey information, known for an “ability to navigate through highly complex structures and identifying linkages and multi-level relationships“ (for quotes, see my linkedin profile) • Troubleshot SQL data and ColdFusion code when web applications had glitches or statistical aberrations • Tested website usability and functionality, trained new testers • Reported glitches, bugs and advised on possible solutions for the programmers as part of a team, through verbal communication and bug tracking software • Prepared customer deliverables (Microsoft Access databases, executive summary reports in Word ) • Trained co-workers to use Microsoft Excel, Word, FoxPro, and Access • Extensive data mining – in-house data and internet • 19 months as a telecommuter via VPN at a home office, “works well independently as well as part of a team” • Created and updated quality control checklists • Trained and supervised telephone interviewers for consistent surveys of businesses • Multi-skill activities to support a small company: workstation wiring, PC troubleshooting, saved over $3,000 a year on contracted IT specialists • Wrote SQL DTS Packages, FoxPro programs and Microsoft Excel macros to expedite routine data tasks, which saved over $2000 a year in labor
Technical Liaison 1988-1999
World Vision, Federal Way, Washington
• Governance of a predictive dialer system for 20 telephone fundraisers in 3 departments (UNIX, FoxPro) • Sold the merits of the automated dialer to new departments, increased contributions on 2 major programs • Facilitated the crossover from paper printouts to the automated dialer, increased calling efficiency four-fold • Created a program for donation ask-amounts, raised the average donation 8% • Designed and maintained all reports for evaluating telemarketing campaigns (FoxPro, Excel, Report Writer) increased telemarketer productivity by 20% • Mastered new software with little to no guidance • Communicated with other departments for reporting needs, data transfers, prospect selection • Trained representatives to use the automated dialer system
Education / Licenses Bachelor of Arts, Humanities, California State Polytechnic University, Pomona, California NASD Series 6 license (brief job selling mutual funds in 1999)
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