Cv- Manoj Singh

MANOJ KUMAR SINGH E mail ID: [email protected]

Mob: 09412269270

Alt ID: [email protected]

Middle level assignments in Customer Service/Service Operations in a growth oriented organisation of repute, preferably in the Automobile/Automobile Allied Industry Professional Summary 6.5 Years of experience in various field as Customer Service/ Dealer Management /Development. Production planning in-house quality department, presently associated with Escorts Ltd, Faridabad as Territory Service Manager. Resourceful at maintaining good relationships with clients to achieve quality product and service norms. Abilities in motivating workforce in enhancing their efficiencies & assisting them to deliver quality services to clients. Strong relationship management, analytical & communication skills. Areas of Expertise Service Operations/Dealer Management Ÿ Implementing services policies for the organisation. Ÿ Appointing authorized dealers, modern workshop, service cum spare parts & lube oil points, in order to provide valuable services to customers within a short duration. Ÿ Conducting meetings at dealers premises to discuss the product failures and to update the changes needed to the product for it’s better efficiency Ÿ Managing Service Operations with focus on implementing policies & procedures; developing / streamlining systems; handling Workshop Operations, Warranty etc. Ÿ Adhering to service procedures with focus on optimising operational effectiveness of equipment and reducing breakdowns / downtime to minimum. Ÿ Focusing on generation of revenue through sales of Parts & lube oil. Client Servicing Ÿ Monitoring the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service. Ÿ Enhancing customer satisfaction matrices through on-time delivery of spare parts & monitoring customer complaints & warranty issues. Ÿ Organizing Customer Meets, Free service camps, Krishi Melas, Door to door Service, Product feedback Programme for handling customer grievances and enhancing their contentment levels. Team Management Ÿ Supervising and monitoring the performance level of the service staff for ensuring superior customer service and accomplishment of service and spare parts targets. Ÿ Organizing regular periodic meetings & trainings for service staff, dealers and sales staff for discussing current work issues and devising solutions for enhanced operations. Career Highlights

Since Jan’06 with Escorts Ltd., Faridabad as Territory Service Manager Notable Accomplishments  Currently handling Domestic tractors Service responsible for western-up regions. 

Instrumental in organizing Free service camps, Krishi Melas, Door to door Service, Product feedback Programme as per the target given by H.O

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Pivotal in conducting in depth warranty Audit, PDI and PDI Audit, Installation /re-installation at customer End.

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Spearheaded operations for conducting training to dealer’s representatives on new products, service & repair, fault diagnosis & rectifications, factory standard & manufacturer’s specifications & on the user of special tools & instruments designed to reduce repair down time.

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Appointing authorized dealers, modern workshop, service cum spare parts & lube oil points, in order to provide valuable services to customers within a short duration.

Feb’04 – Dec‘05 with Mahindra & Mahindra ltd, Rudrapur as Quality Officer. Notable Accomplishments  Implementation of QC tools in shop floor quality check points to reduce defect in products.  Monitoring Iqs Audit, Product Audit, 5s Audit, Torque Audit, Process Audit.

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Root cause analysis of all concern regarding

man, machine, and material and solve them from

quality end    

Provide better working methods to prevent defects in working to shop floor manpower. Responsible to dispatch zero defect products from company end. Provide immediate feedback to respective vendor for their end quality. Provide feedback of initial quality of products & final product quality to shop floor manpower

July’03 to Feb‘04 with Honda Siel power products, Rudrapur as technical trainee. Notable Accomplishments  Final inspection of final product. 

In-house quality Audits

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In-line Quality Inspection.

Qualification Highlights

2000

Intermediate from Up Board Garur.

2003

Diploma in Mechanical Engg, from Up Board of Technical Education, Kashipur – Nainital. Currently Pursuing BTech 5th semester. Trainings Attended

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Stress Management, Fire Fighting, First Aid, BS 7799, Poka-yoke, & 5s Conducted by M & M Ltd, at Rudrapur.

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Quality Management Training (ISO/TS 16949) conducted by M & M Ltd, at rudrapur.

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Farmtrac Domestic & Export model tractors training conducted by M/s Escorts Ltd., Faridabad, in 2006.

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Farmtrac & Powertrac Domestic model tractors training conducted by Escorts Ltd., at EIFM, Bangalore in 2006 & 2007. Personal Details

Date of Birth

: 1st April 1984

Language Known

: English, Hindi, Punjabi

Present Address

: C/o Mr. Mahesh Gupta, Mansarover Colony, Moradabad

Permanent Address

: S/O SH. Mohan Singh, V.P.O – Kashipur, Distt. U.S.Nagar) Pin – 244713

Present CTC

: 4.7 LAC /Annum

Expectation CTC

: 6.0 lac /Annum

Place

MANOJ KUMAR SINGH