Customers Satisfaction Survey Results For July '09
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CUSTOMER SATISFACTION SURVEY RESULTS JULY 2009
OVERALL SATISFACTION - TTSH % Excellent or Good 60.0
68.2% of our patients rated our service Excellent or Good in Customer Satisfaction Survey Jul 09.
%
48.7
47.8
68.2
40.0
63.7 31.4
26.8 20.0
19.5
15.9 3.7
3.3
1.1
1.7
0.0 TTSH Jul 09 (n=1053 )
Excellent
Good
TTSH Jan 09 (n=762)
Satisfactory
Poor
Very Poor
OVERALL SATISFACTION- ED % Excellent or Good
60 %
60.7% of our patients rated our service Excellent or Good in Customer Satisfaction Survey Jul 09. 50.3 42.7
40
60.7
64.9
34.0
29.1
% rating of 5 increased
20
14.6 18.0
4.7
3.3
0.7
2.6
0 TTSH Jul 09- ED (n=150) Excellent
Good
TTSH Jan 09- ED(n=151) Satisfactory
Poor
Very Poor
3
OVERALL SATISFACTION- SOC % Excellent or Good
72.5% of our patients rated our service Excellent or Good in Customer Satisfaction Survey Jul 09.
60 %
53.8
48.9
72.5 40
63.7 29.9 24.2 20
18.7
15.8 2.3
3.5
0.9
1.9
0 TTSH Jul 09- SOC (n=434) Excellent
Good
TTSH Jan 09- SOC (n=311) Satisfactory
Poor
Very Poor
4
OVERALL SATISFACTIONIndividual Clinic % Excellent or Good Overall for Clinics: 72.5% 88.1
Satisfaction %
74.0
A B1
B B1
65.0
1A
72.2
61.7
56.9
1B
2A
2B
84.4
66.7
81.6
78.0
ic m ium at r ne r i i t r t riu r A c e A o e G rt nd Ey ea E H d an c i t be a i D
Clinics
OVERALL SATISFACTION- WARDS % Excellent or Good
60 %
66.9% of our patients rated our service Excellent or Good in Customer Satisfaction Survey Jul 09. 46.2
40
45.3
66.9
34.0
62.0
26.9 % rating of 5 increased
16.7
20
20.7 4.7
3.0
1.5
1.0
0 TTSH Jul 09- Wards (n=469) Excellent
Good
TTSH Jan 09- Wards (n=300) Satisfactory
Poor
Very Poor
6
OVERALL SATISFACTIONIndividual Ward % Excellent or Good Overall for Wards: 66.9%
62.5 61.9 55.0
64.7
72.7 71.4 68.4 68.4 66.7 63.6 58.3 50.0
88.9
71.4
75.0 70.6
60.058.8 55.6
80.0
90.0 85.7
64.762.5
50.0
9D 10 A 10 B 10 C 10 D 11 B 11 C 11 D 12 A 12 B 12 C 12 D 13 A 13 B
9C
9B
8D
8C
8B
8A
7D
7C
7B
5D
5C
5B
42.9
5A
Satisfaction %
95.2
Wards
OVERALL SATISFACTION - TTSH % Excellent or Good 60.0
68.2% of our patients rated our service Excellent or Good in Customer Satisfaction Survey Jul 09.
%
48.7
47.8
68.2
40.0
63.7 31.4
26.8 20.0
19.5
15.9 3.7
3.3
1.1
1.7
0.0 TTSH Jul 09 (n=1053 )
Excellent
Good
TTSH Jan 09 (n=762)
Satisfactory
Poor
Very Poor
OVERALL SATISFACTION- ED % Excellent or Good
60 %
60.7% of our patients rated our service Excellent or Good in Customer Satisfaction Survey Jul 09. 50.3 42.7
40
60.7
64.9
34.0
29.1
% rating of 5 increased
20
14.6 18.0
4.7
3.3
0.7
2.6
0 TTSH Jul 09- ED (n=150) Excellent
Good
TTSH Jan 09- ED(n=151) Satisfactory
Poor
Very Poor
3
OVERALL SATISFACTION- SOC % Excellent or Good
72.5% of our patients rated our service Excellent or Good in Customer Satisfaction Survey Jul 09.
60 %
53.8
48.9
72.5 40
63.7 29.9 24.2 20
18.7
15.8 2.3
3.5
0.9
1.9
0 TTSH Jul 09- SOC (n=434) Excellent
Good
TTSH Jan 09- SOC (n=311) Satisfactory
Poor
Very Poor
4
OVERALL SATISFACTIONIndividual Clinic % Excellent or Good Overall for Clinics: 72.5% 88.1
Satisfaction %
74.0
A B1
B B1
65.0
1A
72.2
61.7
56.9
1B
2A
2B
84.4
66.7
81.6
78.0
ic m ium at r ne r i i t r t riu r A c e A o e G rt nd Ey ea E H d an c i t be a i D
Clinics
OVERALL SATISFACTION- WARDS % Excellent or Good
60 %
66.9% of our patients rated our service Excellent or Good in Customer Satisfaction Survey Jul 09. 46.2
40
45.3
66.9
34.0
62.0
26.9 % rating of 5 increased
16.7
20
20.7 4.7
3.0
1.5
1.0
0 TTSH Jul 09- Wards (n=469) Excellent
Good
TTSH Jan 09- Wards (n=300) Satisfactory
Poor
Very Poor
6
OVERALL SATISFACTIONIndividual Ward % Excellent or Good Overall for Wards: 66.9%
62.5 61.9 55.0
64.7
72.7 71.4 68.4 68.4 66.7 63.6 58.3 50.0
88.9
71.4
75.0 70.6
60.058.8 55.6
80.0
90.0 85.7
64.762.5
50.0
9D 10 A 10 B 10 C 10 D 11 B 11 C 11 D 12 A 12 B 12 C 12 D 13 A 13 B
9C
9B
8D
8C
8B
8A
7D
7C
7B
5D
5C
5B
42.9
5A
Satisfaction %
95.2
Wards
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