Customer Charter 07
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IMPROVING OUR ESTATES CUSTOMER CARE CHARTER Booklet Seven
Contact Us Enquiry Centre 01332 711000 8am - 8pm Mon - Fri 9am - 12noon Sat enquirycentre@ derbyhomes.org Carelink Emergency repairs out of hours 01332 256060 Allenton Housing Office, Bingham Street, Allenton, Derby DE24 9BS Alvaston Library 1252 - 1254 London Road, Alvaston, Derby DE24 8QP
New Sinfin Library Arleston Lane, Sinfin, Derby DE24 3DS Old Sinfin Housing Office, Shakespeare Street, Sinfin, Derby DE24 9HE Stockbrook Street Housing Office, Stockbrook Street, Derby DE22 3WH Sussex Circus Housing Office, Chaddesden, Derby DE22 6YF
Browning Circle Office, Browning Circle Derby DE23 8AR Mackworth Housing Office, 89 Prince Charles Avenue, Derby DE23 4BG
Telephone calls to our enquiry centre may be recorded and monitored for training and quality purposes.
Improving Our Estates
We believe that the quality of the area where you live is just as important as the home you live in. We will work with you and our partners to make long term sustainable plans to improve our estates.
Derby Homes Customer Care Charter - Improving Our Estates
We are committed to making Derby’s estates places where people are proud and happy to live. To improve our estates we will:
•
•
•
• •
organise an estate walkabout in your area twice a year
carry out regular inspections of estates consult with residents on environmental improvements prioritise environmental improvements with you work on local regeneration projects with Community Representatives
•
•
•
•
work in partnership with others to make your community safer work in partnership with others to keep communal areas clean, well lit and well maintained maintain communal grassed areas arrange for abandoned vehicles to be removed
•
from land managed by us within seven days remove hate graffiti within 24 hours and all other graffiti within 10 working days.
We can give you this information in any other way, style or language that will help you access it. Please contact us on 01332 711000, minicom 01332 711080 fax 01332 711001. | 01332 711000
| 01332 711080 01332 711000 |
| 01332 711080
01332 711000 |
| 01332 711080
| 01332 711000 | 01332 711000 01332 711000 |
| 01332 711080 | 01332 711080 | 01332 711080
[email protected]
www.derbyhomes.org Derby Homes Limited is a local authority controlled company, being under the control of Derby City Council. Registered number 4380984. Registered Office Floor 2, South Point, Cardinal Square, 10 Nottingham Road, Derby, DE1 3QT Customer Care Charter - Improving Our Estates Produced by in-house Graphic Design and Marketing Department 00169 01/08 VERSION 1.0
Contact Us Enquiry Centre 01332 711000 8am - 8pm Mon - Fri 9am - 12noon Sat enquirycentre@ derbyhomes.org Carelink Emergency repairs out of hours 01332 256060 Allenton Housing Office, Bingham Street, Allenton, Derby DE24 9BS Alvaston Library 1252 - 1254 London Road, Alvaston, Derby DE24 8QP
New Sinfin Library Arleston Lane, Sinfin, Derby DE24 3DS Old Sinfin Housing Office, Shakespeare Street, Sinfin, Derby DE24 9HE Stockbrook Street Housing Office, Stockbrook Street, Derby DE22 3WH Sussex Circus Housing Office, Chaddesden, Derby DE22 6YF
Browning Circle Office, Browning Circle Derby DE23 8AR Mackworth Housing Office, 89 Prince Charles Avenue, Derby DE23 4BG
Telephone calls to our enquiry centre may be recorded and monitored for training and quality purposes.
Improving Our Estates
We believe that the quality of the area where you live is just as important as the home you live in. We will work with you and our partners to make long term sustainable plans to improve our estates.
Derby Homes Customer Care Charter - Improving Our Estates
We are committed to making Derby’s estates places where people are proud and happy to live. To improve our estates we will:
•
•
•
• •
organise an estate walkabout in your area twice a year
carry out regular inspections of estates consult with residents on environmental improvements prioritise environmental improvements with you work on local regeneration projects with Community Representatives
•
•
•
•
work in partnership with others to make your community safer work in partnership with others to keep communal areas clean, well lit and well maintained maintain communal grassed areas arrange for abandoned vehicles to be removed
•
from land managed by us within seven days remove hate graffiti within 24 hours and all other graffiti within 10 working days.
We can give you this information in any other way, style or language that will help you access it. Please contact us on 01332 711000, minicom 01332 711080 fax 01332 711001. | 01332 711000
| 01332 711080 01332 711000 |
| 01332 711080
01332 711000 |
| 01332 711080
| 01332 711000 | 01332 711000 01332 711000 |
| 01332 711080 | 01332 711080 | 01332 711080
[email protected]
www.derbyhomes.org Derby Homes Limited is a local authority controlled company, being under the control of Derby City Council. Registered number 4380984. Registered Office Floor 2, South Point, Cardinal Square, 10 Nottingham Road, Derby, DE1 3QT Customer Care Charter - Improving Our Estates Produced by in-house Graphic Design and Marketing Department 00169 01/08 VERSION 1.0
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