Customer Charter 06

Tackling Anti-social Behaviour CUSTOMER CARE CHARTER Booklet Six

Enforcing conditions of tenancy, dealing with anti-social behaviour and improving community safety are priorities for Derby Homes.

Derby Homes Customer Care Charter - Tacking Anti-social Behaviour

We use the following definition of anti-social behaviour taken from the Crime & Disorder Act 1998: “Behaviour that causes or is likely to cause harassment, alarm or distress to one or more persons not of the same household”. There are many types of behaviour considered to be anti-social, some of these are listed below; • • • • • •

Excessive noise Unruly behaviour Selling drugs or drug abuse Excessive vehicle repairs Storing scrap Playing ball games in the street or close to someone else’s home.

Anti-social behaviour may or may not amount to a criminal act. What is

important is the effect of the behaviour on other people. All tenants sign a tenancy agreement which clearly sets out tenants’ responsibilities regarding not causing antisocial behaviour or nuisance to other people. If you are a victim of antisocial behaviour you should report it to your Housing Office. We will: • acknowledge all complaints about antisocial behaviour on the day we receive them • interview you within 5 working days • interview the perpetrator(s) within 7 working days (with your permission) • take action against perpetrators of antisocial behaviour and harassment

• identify and take action against tenants who breach their tenancy agreement • keep you fully informed of what is happening whilst we investigate your complaint. Action we take may include: • acceptable behaviour contracts – ABCs • anti-social behaviour orders – ASBOs • injunctions • possession proceedings – EVICTION.

Derby Homes works in partnership with Derby City Council Crime and Safety Partnership and the Police, to tackle crime and antisocial behaviour. You can obtain a full copy of our anti-social behaviour strategy from our website visit www.derbyhomes.org/asb

Contact Us Enquiry Centre 01332 711000 8am - 8pm Mon - Fri 9am - 12noon Sat enquirycentre@ derbyhomes.org Carelink Emergency repairs out of hours 01332 256060 Allenton Housing Office, Bingham Street, Allenton, Derby DE24 9BS Alvaston Library 1252 - 1254 London Road, Alvaston, Derby DE24 8QP

New Sinfin Library Arleston Lane, Sinfin, Derby DE24 3DS Old Sinfin Housing Office, Shakespeare Street, Sinfin, Derby DE24 9HE Stockbrook Street Housing Office, Stockbrook Street, Derby DE22 3WH Sussex Circus Housing Office, Chaddesden, Derby DE22 6YF

Browning Circle Office, Browning Circle Derby DE23 8AR Mackworth Housing Office, 89 Prince Charles Avenue, Derby DE23 4BG

Telephone calls to our enquiry centre may be recorded and monitored for training and quality purposes.

We can give you this information in any other way, style or language that will help you access it. Please contact us on 01332 711000, minicom 01332 711080 fax 01332 711001. | 01332 711000

| 01332 711080 01332 711000 |

| 01332 711080

01332 711000 |

| 01332 711080

| 01332 711000 | 01332 711000 01332 711000 |

| 01332 711080 | 01332 711080 | 01332 711080

[email protected]

www.derbyhomes.org

Derby Homes Limited is a local authority controlled company, being under the control of Derby City Council. Registered number 4380984. Registered Office Floor 2, South Point, Cardinal Square, 10 Nottingham Road, Derby, DE1 3QT Customer Care Charter - Tacking Anti-social Behaviour Produced by in-house Graphic Design and Marketing Department 00169 01/08 VERSION 1.0