Curriculum Vitae1

Curriculum Vitae Personal Name: Address:

Date of Birth: Place of Birth: Languages: Nationality: Marital Status: E-mail :

Khaldun Mohammed Awad P.O. Box 134 Ruwi 112, Oman Tel: +968 99263376 or +962 797279279 th 9 July 1971 Serbia, “Yugoslavia” Arabic, English, and Yugoslavian Serbian and Jordanian Married [email protected]

Education •Chartered Institute of Bankers – Banking 1997 •B.Sc. in Computer Science from Yarmouk University, Irbid, Jordan, January 1993. •High School, Science Branch from AL – Ameer Hassan School, Irbid, 1987. Job Experience Since 05/08 Manager SME Credit & Marketing Department, BankMuscat, Muscat, Oman Business development & Portfolio Management 04/03-05/08

Manager – Learning & Development, BankMuscat, Muscat, Oman Business development for Retail , SME & Corporate Relationship Manager and Coordinator for Head office departments for overseas, in-house & in company courses. Managing the Induction programmes Trainer for Retail Banking Products”Consumer Lending, Credit Cards, etc” Trainer for Customer Service & Selling Skills Trainer for “Moody’s Financial Advisory System (MFA & MRA)”

07/00-03/03

Manager Training & Management Development Dept, Riyad Bank, Riyadh, Saudi Arabia. Mainly responsible for Corporate Banking & SME training & development Trainer for “Moody’s Financial Advisory System” Trainer for Banking Products "Accounts, Credit Cards, Personal Loans, Investment, and Internet Banking” Trainer for Customer Service & Selling Skills

01/99 – 07/00 Head of Marketing Department, HSBC Bank Middle East Jordan Head of Telesales, Marketing and Public relations Trainer & Facilitator for all Personal Banking services including: (Sales & Marketing, Loan products, Facilities, Cards, & Accounts)

10/97 – 01/99 Head of Centralised Operations Department, HSBC Bank Middle

East, Jordan, Directly supervising: - Loans & Facilities processing, delinquency control, and back office operations for all retail branches 07/97 – 10/97 Training programme with HSBC Bank Middle East, which

included: Corporate & Corporate Operation, Trade Services & Personal Banking (The original plan was two years of training; two months in Personal Banking, four months in Trade Services and a year & half in corporate. The plan was dropped after 70 days to receive my above post). 10/96 – 06/97 Loan & Foreign Trade Officer, ANZ Grindlays Bank - Jordan, now

known as Standard Chartered Grindlays Bank. 09/96 – 10/96 Credit / Administration Officer “for all credits in Jordan” at the

General Managers Office, ANZ Grindlays Bank. 03/96 – 09/96 Credit Officer Corporate Banking & ANZ Link Business

Coordinator. ANZ Grindlays Bank. 05/93 – 01/96 Sub Officer at Jabal Amman Branch ANZ Grindlays Bank, working in

three different departments “Customer Services, Exchange & Foreign Trade” Relief Senior Officer Training & Main Courses taken 123456789-

E-payment Card & Prime Customer Service Sep-2007 –BankMuscat Information Security Aug-2007 –BankMuscat Branded Customer Service Apr-2007 –BankMuscat Assessor Training Mar-2007 – SHL Design & Implementation of Assessment & Development Centres Mar-2007 – SHL SME Credit Feb-2007 - Arab Academy Implementing the Money Laundering Laws, Regulations & FATF Recommendations Feb-2007 -EXL Strategyspace Critical Elements of an Effective Anti Money Laundering Programme Feb-2007 - EXL Strategyspace Up Your Service! Aug-2006 - Ron Kaufman

1011121314151617181920212223242526272829303132333435-

3637383940414243444546-

47-

Prevention of Money Laundering May 2006 - BankMuscat Desert Team Building Feb-2006 - Sandal Camp Business Continuity Plan Dec-2006 - BankMuscat Coaching & Mentoring Skills Dec-2005 - CIPD London Participative Methods Nov-2005 - CIPD London Islamic Banking & Finance Aug-2005 - John Pullempallil Small Business Lending Aug-2005 - BankMuscat Analysis & interpretation of Financial Statements May-2005 - Bank Muscat Open House session on E-Marketing Jan - 2005 - KOM open house Six Sigma Dec -2004 - IDEAS Up Your Service! Dec 2004 – Ron Kaufman Relationship Management Nov 2004 – Meirc Certified Customer Service Manager Sept 2004 – IIR Middle East Customer Services Sept 2004 – IIR Middle East Maximizing the Effectiveness of the Training Aug 2004 _ Experior Investors in People Jun 2004 – John Pullempallil Train the Trainer July 2003 – Team Power Moody’s Financial Advisory system, Moody's UK VISA, VISA International Saudi Arabia Essential Skills & knowledge for effective incoming Call Center Management Brad Cleveland, UAE. Training programme for Trainer & Facilitators HSBC Dubai Corporate Credit “I” HSBC HongKong Corporate Credit “II” HSBC HongKong. Communication Skills for Managers HSBC Dubai. Credit & Lending HSBC London Product Marketing Management HSBC Dubai HSBC “HUB” System Chartered Institute of Bankers / London, “ Business Calculations” Chartered Institute of Bankers / London, “The Business of Banking” Chartered Institute of Bankers / London, “ Business Communication” Basic Credit ANZ Grindlays Bank Pakistan. First Certificate in English Cambridge University English for professionals British Council Language Centre/ Jordan ANZ Link System ANZ Grindlays Pakistan. Marketing The Institute of Banking Studies / Jordan Letters of Credit The Institute of Banking Studies / Jordan Spreadsheets Accurate Technology Centre / Jordan Novel NetWare 3.12 System Administration

Interests & Hobbies •Member of the Chartered Institute of Bankers since 1995.

•Volleyball player with the National Team of Jordan from 1987 till 2000 •Travel, and Fishing •Drawing & Design References • Up on request