Ctax Port Lounge Upload

To, The Commissioner of Commercial Taxes, Commercial Taxes Department, Bangalore Karnataka Sub: Complaint against trader for incorrect sale bill Dear Sir, On 10th March, 2007, I was at the Bangalore Airport departure lounge waiting to catch a domestic flight. I bought a 200ml packaged juice (Bejois Apple, packaged on 13th January, Batch number: 07B) with an MRP of Rs. 10 from: M/s Port Lounge, Unit of PK Hospitality Services Limited, Departure Lounge, Bangalore Airport, TIN: 29050476982. The trader charged me Rs. 30 for the same. I asked him whether he knew that he was committing an illegal act by selling above the MRP. He said that they have to sell above MRP because of "airport taxes". Overcharging is illegal under the Packaged Commodities Rules (PCR ), which states that any trader charging more than the MRP mentioned on the package can be prosecuted. For this offence, I have made a complaint to the District Consumer Forum, a copy of which is attached with this complaint letter. I am complaining to th is office for the following offence committed under Section 29 and Section 76 of the Karnataka VAT Act, 2003: Refusal to provide a consumer with a correct sale bill mentioning the MRP and applicable taxes when asked for. The facts as they took place are mentioned in detail below: 1. The trader took Rs. 30 but did not give me an original sale bill. Upon asking for a sale bill, he gave me a bill which did not have the name of the item on it. It said "Power failure" and "Item 1 --- Rs 30". 2. I refused to accept this bill, and insisted on a proper bill. Next he gave me another bill with just "Juice --- Rs 30" printed on it. The exact item that I had bought, together with the MRP and the applicable tax heads and amounts w ere not mentioned. 3. I then asked him to give me a hand made bill mentioning the above clearly. The trader refused to give me such a bill . After I strongly insisted that he call his manager, he called his supervisor, one Mr. Prakash whose phone number is 9845482108. 4. I asked the supervisor for a hand written bill mentioning the exact taxes that constituted the extra Rs 20 above the MRP of Rs 10. He refused to give me a bill

as well. He also pretended to be ignorant and said that he didn't know anything, his manager set the prices, etc, but refused to g ive me his manager's name/number as well. 5. Finally, I got him to write the name of the juice packet on the bill itself with pen and made him stamp it. A copy of this is attached as proof. I appeal to the good offices of the Karnataka Commercial Taxes Depar tment to look into this matter. Such offences are being committed by traders in malls, multiplexes, airports, etc all over India and it is time we put a stop to it. The trader said that the excess charge is because of taxes, but refused to provide any sale bill indicating the exact nature of such taxes. It is quite obvious that the excess amount being charged over the MRP is not because of taxes, but for personal profit. This unscrupulous behaviour by the trader must be strongly censured by this department and the maximum penalties under applicable law should be applied. I look forward to hearing from you on this matter. Thanking you, Yours truly,

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