Csr Intro Presentation Slides

1st CSR Training Workshop for Industries

1st Corporate Social Responsibility Training Workshop for Industries – Cost Cutting and Performance

Improvement through CSR –

March 2009, Hanoi, Vietnam

As part of the European Commission supported SME business development project on Empowering Asian Business Intermediaries through Knowledge-based Networking Focused on Sustainability Management (EMPASIA)

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries CSR – Just a trend or a substantial change in doing business?

What is it? What drives the development and what do we want? How can we do it? Are there some tools to help us?

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries CSR – is it new?

I think many people assume, wrongly, that a company exists simply to make money. While this is an important result of a company’s existence, we have to go deeper and find the real reasons for our being. As we investigate this, we inevitably come to the conclusion that a group of people get together and exist as an institution that we call a company so that they are able to accomplish something collectively that they could not accomplish separately – they make a contribution to society, a phrase which sounds trite but is fundamental. Dave Packard, Co-founder of Hewlett Packard Company in 1939

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries What does CSR stand for? “Humanity has the ability to make development sustainable - to ensure that it meets the needs of the present without compromising the ability of future generations to meet their needs.” Sustainability Management

Way of managing all our resources and its impact in an environmentally friendly, socially responsible and economically wise way (The triple Bottom Line)

Corporate Social Responsibility

Approach to give a frame for businesses to express their commitment to society. Support to voluntarily integrate social and environmental issues into all business activities beyond regulations Internal perspective • health and safety at work • management of human resources • responsible use of resources • adaptation to change (innovation) •…

External perspective • social handling of community, customer and stakeholder relations • focus on human rights and global environmental protection European framework, Green Paper on corporate social responsibility Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries

Social Responsibility – working draft 4.1 ISO 26.000 responsibility of an organization for the impacts of its decisions and activities (products, services and processes ) on society and the environment, through transparent and ethical behavior that: • contributes to sustainable development, health and the welfare of society; • takes into account the expectations of stakeholders; • is in compliance with applicable law and consistent with international norms of behavior; • is integrated throughout the organization and practiced in its relationships (an organization’s activities within its sphere of influence). www.sustain-asia.org/pg/bookmarks/Frank/read/337/iso-draft-26000

Dow Jones Sustainability Index definition of CSR “a business approach that creates long-term shareholder value by embracing opportunities and managing risks deriving from economic, environmental and social developments” http://www.sustainability-index.com/

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Other CSR definitions - example CSR encompasses not only what companies do with their profits, but also how they make them. It goes beyond philanthropy and compliance and addresses how companies manage their economic, social, and environmental impacts, as well as their relationships in all key spheres of influence: the workplace, the marketplace, the supply chain, the community, and the public policy realm. In order for corporate social responsibility programs to work, government and the private sector must construct a new understanding of the balance of public and private responsibility and develop new governance and business models for creating social value.

Harvard CSR Initiative, 2004

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries CSR – Just a trend or a substantial change in doing business?

What is it? What drives the development and what do we want?

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries What drives the development, risks – opportunities – values?

The Future of CSR, How to Align Values for Profit, Canadian Manufacturers & Exporters, 2007, David Crawford Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Market forces that are driving the need for organizations to address CSR 1. Economic considerations 2. Ethical considerations 3. Innovation and learning 4. Employee motivation 5. Risk management or risk reduction 6. Access to capital or increased shareholder value 7. Reputation or brand 8. Market position or share 9. Strengthened supplier relationships 10. Cost savings

KPMG's International Survey of CSR Reporting (2005). This report surveyed more than 1,600 companies worldwide and documented the top ten motivators driving corporations to engage in CSR for competitive reasons. Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Company - CSR Driver Community pressure Attraction of new investors or customers Competitive pressure Philanthropy Information demand by stakeholders Differentiation opportunities Legal- or regulatory obligations Environmental concerns relating to products or service Social concerns relating to products or service Improving Business Performance

0%

10% 20% 30% 40% 50% 60% 70% 80%

Why is your company interested in applying CSR? EU project EMIT CSR, Malaysia Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Which areas are covered by CSR? – ISO 26.000, GRI

Guideline Social Responsibility – working draft 4.1 ISO 26.000

Reporting Framework for sustainability reporting, Global Reporting Initiative Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Which areas are covered by CSR? Consumer group Stiftung Warentest

Social Issues / Employees 1. Guiding principles and corporate policy 2. Management and measures 3. Implementation 4. Reporting

The Environment 1. Guiding principles and corporate policy 2. Management 3. Measures and implementation 4. Reporting

Social Issues / Production and Supplier 1. Guiding principles and corporate policy 2. Management and measures 3. Implementation 4. Reporting

Consumers and Society 1. Willingness to provide information 2. Community involvement

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Which areas are covered by CSR? - Consulting Firm OWW, Malaysia Data %

Score

Company structure and governance

3

A

Supplier standards

-

-

Financial stability and risk management

3

A

Investor relations

3

A

Transparency and reporting practice

3

A

Consumer relations

3

A

Planning processes

3

A

International Links

3

A

Performance measurement and monitoring

3

A

Domestic Sourcing

3

A

Codes of conduct and enforcement

-

-

Islamic Financing

3

A

Corruption and bribery policies and enforcement

-

-

Joint Ventures & Partnerships

-

-

84.4

A

Marketplace Score

83.9

A

Environment

Data

Score

Employee practice and engagement

-

-

Environmental policy

-

-

Health and safety management

-

-

Environmental management systems

-

-

Human capital development including: -

3

A

Performance measurement and monitoring

-

-

Workplace Management and Governance

Management and Governance Score

Data % 3

Marketplace Stakeholder engagement

Employment

Score C

Graduate Recruitment

3

Environmental reporting

-

-

Environment Score

-

-

Data

Score

3

A

Graduate Training

3

Graduate Sponsorship/Scholarship Programmes

3

Worker satisfaction monitoring

3

B

Community

Remuneration policies

-

-

Community and charity including:-

Knowledge management

-

-

Tolerance and diversity in the workplace Employment Score

Adopt-a-charity

3

-

-

Contributions in kind

3

64.3

C

Employee volunteering schemes

-

Adopt-a-school

-

Key subjects sponsorships

3

Contribution type and quantum

3

Accreditation Awards, acknowledgements

3

A

Accreditation to international standards

3

A

Human Rights policies

-

-

Membership/Signatory of international bodies

3

A

Rakyat Policies

3

A

100

A

Halal Accreditation

3

A

Media monitoring and reporting

3

A

81.3

A

Accreditation Score Workplace Score

74.0

B

Community Score

B

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Which areas are covered by CSR? – Enterprise Performance Indicator Systems energy

Input

e-power fuel

water materials

chemicals raw materials

Holistic view:

number

volume

semi products

Efficiency

OPI products

Output

EPI

waste waste water legal requirements

MPI

rejects scrap sludge household other waste water law air quality law

qualification & training safety maintenance

cost

Ecological Aspects (ISO 14000 indicators)

rate

number of offences

Social Aspects (SA8000 indicators)

number accidents complaints

number downtime costs number of incidents

Maintenance

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Which areas are covered by CSR? – Standards

•

Management Standards – Environmental Management • ISO 14000 Family (International Organization for Standardization) • ECO-Management and Audit Scheme EMAS (European Union) – Quality Management • ISO 9000 Family (International Organization for Standardization) • EFQM model for Business Excellence (European Foundation for Quality Management)

•

Workplace Standards – SA8000 (Social Accountability International) – ILO-OSH-2001 (International Labor Organization) – OHSAS 18001 (various worldwide Standardization Bodies)

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries •

Reporting Standards - GRI - www.globalreporting.org

•

Social Standards – ISO 26000 forthcoming 2008 (International Organization for Standardization) – AA1000 (AccountAbility) – TransFair – Fair Trade Labeling Organization – Business Social Compliance Initiative

•

Industrial Standards – Textile • Code of Labour practices for the apparel industry including sportswear • RUGMARK • Purewear • European Eco-Label • Green Cotton • LamuLamu • ÖkoTex Standard 100Plus Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Information and Networking – www.sustain-asia.org

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries

CSR – making profit with a clear conscience!

Involves every aspect of an organization, like •

Governance

•

Environmental sustainability

•

Risk management

•

Workplace issues

•

Cultural norms

• Local laws and customs ….

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries CSR – Just a trend or a substantial change in doing business?

What is it? What drives the development and what do we want? How can we do it?

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries

Making use of data and information

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries

“If You Don’t Measure it You Can’t Manage it….”

What gets measured gets managed? What gets evaluated gets managed? What gets systematic controlled will improve?

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Identification of Success Factors for Sustainability Management Company strategy

business success with high customer satisfaction, environmental impact, employees satisfaction

Long & short-term goals

market share, turnover, production costs and efficiency

Interrelated factors

production, sales, storage, quality, delivery time, qualification

Side restrictions

customer requirements, demands, market developments, compliance requirements etc.

OE 1

OE 1.3

OE 2

OE 1.X

OE 2.1

OE 3

OE 2.X

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Success Factors and Goal System Derivation Development of a company specific goal system and quantification

market share

Strategy

quality

strategic level

Goals strategic level

profit time flexibility

OU 1

OU 2

social

OU 1.1

OU 3 time

2.1

1.1

social

operative level

1.1.2

costs

OU 2.1

OU 2.x

costs

flexibility

1.1.1

Goals operative level

flexibility time

environ.

1.1.1

1.1.2

1.1.X

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Company - CSR Objectives (qualitatively) Input on strategy formulation and assessment Enabling company- / industry wide comparable performance assessments Enhance internal and external communication tool Issue- and risk management Internal and external information provision Create / adapt company wide values system Enhance innovation potential and creativity Establish a continous improvement process Enhance employee commitment Strengthening of the corporate culture

0%

10%

20%

30%

40%

50%

60%

70%

80%

What will be the objective of the CSR activities with respect to your company? Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Development of a CSR Performance Assessment Systems

Assessment Plan

Goal system for the company Specific CSR Frame Stakeholder engagement

Assessment Procedure

Defined procedure (reporting cycles, assessment meetings) Responsibilities / competences Standard key performance indicators Change management plan for improvements Communication plan Review procedure

Assessment Reports

Types Content Structure Reporting

Monitoring, benchmarking, audit / internal/external KPIs, benchmarks, goal achievement, improvement monitoring Specific definition, graphics, results Publication, frequency, work flow

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Business management and decision making External Stakeholder

Community

Government

Performance, Reporting

Internal Stakeholder

Investors

Customer, Supplier

Etc.

Demands, Requirements

Owner

Demands, Requirements

Management Employees

Performance, Reporting

Information flow

Company

Area 1

Area 2

Area n

Closed Loop

Department 1 Department 2 Department n

Material Flow

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Level 1

PPT Migas

Level 2 Refinery

Crude Distillation Unit

Level 3 Wax Plant QC Lab

Utilities

Office & Fire & Safety Training Administrati Maintanance Department Center on

Power Plant

Fire Ground

Transportatio n & heavy Housing Equipment

Water & Gas Supply

Fire Brigade

Mechanic

Boiler Plant

Electric & Instrument Civil Logistics

Operational Monitoring and Assessment Cycles

Class Room

Academy

Educational Lab

Hospital

Housing

Basic Science Lab

Zaal

Class Room

General Tachnical Lab Proses Implementati on Lab Exploration Production Lab

Laboratory Emergency Care Unit Radiography Room Chemist Insinerator

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries CSR – Just a trend or a substantial change in doing business?

What is it? What drives the development and what do we want? How can we do it? Are there some tools to help us?

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries ICT for business management Internal communication Process monitoring with indicators Internal documentation Process / business assessment based on indicators External reports communication In-house gap analysis Benchmarking Representation and analysis of material flows Simulation of processes Definition of CSR orientated objectives Preparation of material and energy balances 0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

55%

EC project EMIT CSR, Malaysia Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Process and performance monitoring in a large number of companies is inadequate to needs! ? IT systems used to support controlling and management tasks and real benefit (or benefit from future use) Preparation of material and energy balances In-house gap analysis Representation and analysis of material flows Simulation of processes Process monitoring with indicator Process/business assessment based on indicator Internal documentation External documentation/communication recycling or waste exchange 35%

30%

25%

in use / food

20%

15%

in use / textile

10%

5%

0%

in use / general EC project Asia ITC FORCE, Thailand Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Indicator Management

Process Management

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries

www.modiconsult.com

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Combining tools and services for industries

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Transition of SMEs and supply chain networks in Southeast Asia towards sustainable production processes through an active uptake of ICT solutions for sustainability management – ICT4SM Specific objectives: • To develop a portfolio of efficient ICT-based sustainability management tools and solutions tailored to the local conditions in Southeast Asia and needs of local SMEs across various industrial sectors • To stimulate and facilitate an uptake of ICT-based sustainability management methods and tools in significant number of regional SMEs and to improve their competitiveness and local environment situation • To establish a service infrastructure for fostering sustainability management culture and capacity • To encourage uptake of sustainability management tools and practices on national/regional level through active dissemination and promotion activities

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries

Setting up company specific controlling systems for continuous monitoring and assessment

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries

What are the benefits? ¾ Creation of transparency ¾ Installing a systematic process of monitoring & reporting as well as evaluating & improving important business aspects in a continuous way ¾ Improving decision making through an holistic view ¾ Support and integration of different management systems (EMS, Quality, OHS etc.) ¾ Efficient data management (collection and use!) ¾ ... Consequences ¾ Cost and recource saving ¾ Improved management procedures ¾ Compliance and business enhancement ¾ Change of attitude towards learning organisations

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Combining tools and services for industries - selected project references I • Green Productivity Project (GPP I / II) (Indonesia, Thailand, Philippines, Vietnam / 1999 - 2005) • Training on Cleaner Production Technology (CPT I / II / III / IV) (Indonesia, Thailand, Philippines, Vietnam / 2000 - 2004) •

Web Based Training: Life Cycle Oriented Plant Management (LCPM) / Vietnam, Indonesia, Thailand / 2001 - 2005)

•

Information Technology and Communication in the Field of Sustainable Environmental Protection for Resource Intensive Enterprises (ASIA IT&C FORCE) (Thailand / 2002 - 2004)

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Selected Project References Asia II •

Technology Partnership and Training Cooperation in European Management Information Systems to Enhance the Competitiveness of Thai SMEs (SPF TEAMS SME; Thailand / 2006 – 2007, www.teams-sme.de)

•

European-Malaysian Alliance and Capacity Building of Malaysian Intermediary Institutions in European MIS to Enhance Corporate Social Responsibility in Export Oriented Malaysian SMEs (EMIT CSR (Malaysia / 2007 – 2008, www.emit-csr.de)

•

Empowering Asian Business Intermediaries through Knowledge-based Networking focused on Sustainability Management (EMP-ASIA; Thailand, Vietnam / 2007 – 2009, www.empasia.org)

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries EPA Project Results - JBC Food Corporation, Caloocan, Philippines Identified Potential

Measure

Savings Potential / Impact

High disposal costs

Consistent and sorted separation of different waste fraction

Savings thus far: 395,000 pesos

Long downtimes on the production lines (esp. peanut line 2)

Selection of an alternative spare part for vibration damping

Savings thus far: approx. 100,000 pesos (for all lines); reduction of the downtimes (indirect savings: 91,000 pesos)

High employee dissatisfaction in individual production areas (difficult work conditions caused by climate)

Installation of a new ventilation system

Increase of product output by 10% on average (various product groups); clear reduction of employee illness and accident rate (difficult to estimate financially)

Unusually high energy consumption in peanut pretreatment (heating of peanuts in a water bath on gas basis [LPG])

Implementation of measures for preventive maintenance, cleaning of the boiler

Reduction of heating time by 50% - consequently reduction of gas consumption by 50% and increase of productivity; annual savings for all lines: 3.445 mil. pesos

Totel savings per year: US$ 180,000 (March 2005)

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries EPA Project Results - Pusdiklat Migas, Cepu, Indonesia

Identified Potential

Measure

Savings Potential / Impact

Obsolete filter presses in the “wax plant”

Successive replacement of the old filter press segments

Savings thus far (minus investment): 256,000 Rupiah

High failure rates in the “power plant”

Installation of special equipment (load shading system) in September 2004

Savings thus far: approximately 96,000,000 Rupiah

High losses in the distribution of drinking water (leaks in pipe system)

Installation of new piping at the end of 2003

Annual saving: 401,760,000 Rupiah, payout time based on investment costs: approximately 4 years

Totel savings per year: US$ 220,000 (March 2005) Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Environmental Management Accounting for SME in South-East Asia Goals

¾ ¾ ¾ ¾

Activities

Know how transfer and dissemination of EMA Adaptation of EMA methods to the specific needs of South-East Asian companies Promotion of sustainable business development by showing economical and ecological savings Strengthening of capability and institution building ¾ ¾ ¾ ¾ ¾ ¾

12 Information workshops 16 Local case studies Development of training materials 12 Training seminars Computer-based training 5 Training of Trainers (TOT)

Target region

Indonesia, Philippines, Thailand, Vietnam

Main project partner

¾ ¾ ¾

CSM-Centre for Sustainability Management, Germany ASEP- Asian Society for Environmental Protection TEI-Thailand Environment Institute

Duration 10/ 2003 - 10/ 2007

www.environmental-accounting.org Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries Changing direction of businesses towards Sustainability Management What can we offer? ¾ Individual IT based performance controlling solutions for businesses based on EPA /EPI methodology for businesses (any size: micro, SME, big sized, supply chains) - Business performance management (e.g.KPI management) - Compliance management & reporting (Environmental – e.g. Proper, OHS) - CSR monitoring & reporting - Continuous improvement process ¾ Systems implementation & qualification of industries ¾ Building up and interlinking business support infrastructure ¾ Development and operation of service provider models ¾ Individual company implementation and support projects ¾ Branch solutions ¾ Qualification and institution building ¾ Development and operation of service on demand solutions Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009

1st CSR Training Workshop for Industries

• www.sustain-asia.org

Frank Müller (ASEP) Ralf Opierzynski (Fraunhofer IFF) 1st CSR Training for Industries, Hanoi, 2009