Crs-rac Troubleshooting

CRS & RAC Troubleshooting Krishnadev Telikicherla Cluster & Parallel Storage Technology Oracle Corporation

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Topics:










Defining the Issue Creating a Timeline Hang or Slowdown Performance Issues Gathering Data Testcases Rediscovery Engaging Oracle Support Examples

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Defining the Issue Layers


What layers are involved in the issue: •

Oracle Clusterware

• CRS daemon • CSS daemon • HangCheckTimer [Linux] / Oprocd (not Linux) • EVM • OCR • Voting • • •

General RDBMS Operating System Hardware Oracle Corporation

Defining the Issue Cause vs. Effects
Causes: – – –

Resource issues Oracle issues OS issues


Effects: – – – –

Hangs/Spins Instances Crashes and Evictions Node Reboots and Evictions Oracle Errors (ORA-600, ORA-7445, ORA-29740)

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Defining the Issue Description
When describing the problem while creating the SR via Metalink it is important that you use phrases that will help identify known issues either in bugs or Metalink content.
In the body of the SR try to be as detailed as possible about the environment.
Nobody knows the system better than the you.
Talk to the sys-admin as well regarding OS/Network related issues.

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Creating a Timeline
A timeline helps identify the times to concentrate on when reviewing files
A timeline can be built from reviewing the files themselves once they are provided to support but this will only slow resolution time down
Timelines should include an ordering of cause and effects as well as include all participating nodes
Include specific times, ie… –

At 3:00am PST we noticed that node2 was hanging.

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Hang or slowdown
Differentiate between a database hang and a database slowdown
Identify the extent of a hang

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Is it a Hang or a Slowdown?
Check:
System states to see if there is any change over a short period of time
V$SESSION_WAIT where wait_time=0
Overall machine load, including cpu, memory, swap, I/O

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Is it a Hang or a Slowdown?
Single or multiprocess hang: –

–

Usually characterized by a particular job hanging or not completing Essentially the same as in single instance unless it’s internode parallel query.


Instance hang: A single instance is unusable.
Multi-instance or full database hang: Entire database is hung or not responding Oracle Corporation

Performance
Single process or statement
Instance
Multi-Instance

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Single Process or Single Statement
Find the wait event
10046 level 12 - oradebug setorapid - oradebug event 10046 trace name context forever, level 12 - oradebug tracefile_name







Explain plan 10053 if plan problems are found V$SESSTAT Truss/trace/dbx/pstack if OS-related problems are suspected Oracle Corporation

Instance Slowdown
Statspack / AWR
OS performance statistics - cpu, memory, and I/O
Characteristics: – – –

Related to a particular job? Certain time of day? What’s changed?

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Multi-Instance Slowdowns
AWR from each node can be of use:
AWR collects instance specific data
Examine and correlate the reports

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Multi-Instance Slowdowns






In cases of extreme slowdowns: systemstates on all nodes V$SESSION_WAIT Alert logs and any trace files Process states, or stack traces if determined and applicable

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Debugging Techniques







v$session_wait System states from all nodes 10046 level 12 trace of the hung process ORADEBUG Lock layer and DLM tracing Get any traces:
DLM traces
Background processes, alert logs, and init.ora
User traces Oracle Corporation

Debugging and Diagnostics
Performance issues or hangs:
Identify the resource being requested.
Identify who holds the resource.

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ORADEBUG and Tools
Hang analyze: –

hanganalyze


Note: 301137.1 – OS Watcher User Guide
Note: 135714.1 - Script to Collect RAC Diagnostic Information (diagcollection.pl)

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Gathering Data Best Practices
Single most important step
There is never too much data, but including lots of useless data can increase download time of the data as well as increase the amount of time to process the data.
Always error on getting too much data, but be aware of the impact on the resolution time.
Too little data increases resolution time more than too much data.
Always include a readme.txt file that explains the contens of the provided files

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Gathering Data Processes
Always get stacks from processes that seem to be spinning, hanging or unresponsive: – – –

oradebug gdb pstack


ps and top info can be very usefull when trying to determine if a processes exhibits issues such as memory leaks, spinning or hanging Oracle Corporation

Gathering Data RAC
For instance evictions please review Metalink note 219361.1
See Metalink note 203226.1 : RAC Survival Kit: Real Application Clusters Troubleshooting and Information
See Metalink note 289690.1 : Data Gathering for Troubleshooting RAC and CRS issues

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Gathering Data Tools
RDA – system and Oracle configuration information
racdiag – modifiable sql script for gathering rac data. See Metalink note 135714.1 “Script to Collect RAC Diagnostic Information
OSW – OS Watcher gathers top, slabinfo, netstat and ps data over programmable intervals 301137.1 “OS Watcher User Guide”

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Gathering Data CRS 10.2.0.x (continued)
CRS and other resource issues: –

–

ORA_CRS_HOME
log//cssd/oclsmon
log//cssd
log//client
log//crsd
log//evmd
log//racg ORACLE_HOME (rdbms)
racg/dump
ORACLE_BASE//hdump

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Gathering Data Tools (continue)


Starting with 10.2.0.1 $ORA_CRS_HOME/bin/diagcollection.pl collect all RAC relevant files (run as root) oracle10@stnsp010>./diagcollection.pl Production Copyright 2004, 2005, Oracle. All rights reserved Cluster Ready Services (CRS) diagnostic collection tool diagcollection --collect [--crs] For collecting crs diag information [--oh] For collecting oracle home diag information [--ob] For collecting oracle base diag information [--all] Default.For collecting all diag information NOTE: 1. You can also do the following ./diagcollection.pl --collect --crs --oh 2. ORA_CRS_HOME,ORACLE_HOME and ORACLE_BASE env variables need to be set. --clean cleans up the diagnosability information gathered by this script --coreanalyze extracts information from core files and stores it in a text file

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Testcases
Not always feasible
If provided, can greatly influence resolution time
When providing a testcase: – –

Include a readme file Try to strip the testcase down to the minimal elements that are needed to reproduce the problem


If at all possible, always try to build a testcase
Testcases are your friends!

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Rediscovery
Expensive for a support organization
Issue rediscovery is not always obvious
Use Metalink to identify possible causes for issues as well as workarounds and patch availability
Communicate new issues between DBAs

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Engaging Oracle Support


Try to be responsive to all TARs when they are set to CUS status. Delays inherently causes two problems: 1. 2.

The issue loses momentum A new engineer may have to take over the issue

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Examples



10.2.0.2 HP-UX/Itanium ServiceGuard, CRS, CFS and RAC Delays in reconfiguration

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Examples



10.2.0.2 Linux CRS, RAC and ASM ORA-600[2103] and one instance crashed

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Questions?

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