Credit Card

A CREDIT CARD IS A SYSTEM OF PAYMENT NAMED AFTER THE SMALL PLASTIC CARD ISSUED TO USER OF THE SYSTEM . IT IS A CARD INTITLING ITS HOLDER TO BUY GOODS AND SERVICES BASED ON THE HOLDER’S PROMISE TO PAY FOR THESE GOODS & SERVICES.

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CREDIT CARD USE IN HOTEL

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WHEN AGUEST PRESANT A CREDIT CARD,THE FRONT DESK AGENT CHECK THE CREDIT CARD’S EXPIRATION DATE .

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AFTER CHECKING THE EXPIRE DATE OF THE CREDIT CARD, THE FRONT DESK PERSON SHOULD MAKE SURE THE CREDIT CARD IS NOT LISTED AS STOLEN OR OTHERWISE INVALID.

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IN PROPERTIES WITH OUT ON- LINE CREDIT CARD AUTHORIZATION , THE FRONT DESK AGENT SHOULD VALIDATE A CREDIT CARD BY CONSULTING THE CREDIT CARD COMPANY’S CURRENT CACELLATION BULLETINS.

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THE HOTEL CAN REFER TO PREVIOUS CANCELLATION BULLETINS TO PROVE THAT A CREDIT CARD NUMBER WAS VALID AT THE TIME THE CREDIT CARD WAS ACCEPTED FOR PAYMENT.

INVALID CARD 

FRONT DESK EMPLOYEES SHOULD FOLLOW ESTABLISHED FRONT OFFICE AND CREDIT CARD COMPANY PROCEDURES WHEN A CREDIT CARD APPEARS TO BE INVALID.

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IF A GUEST PRESENT A CARD THAT SHOWS STOLEN THE FRONT DESK AGENT MIGHT BE CALL HOTEL SECURITY. THE HOTEL ATTORNEY SHOULD PROVIDE ADVICE ON HANDLING INVALID CREDIT CARDS & ON THE HOTEL’S VULNERABILITY TO RELATED LOWSUITS.

FLOOR LIMIT 

CREDIT CARD COMPANIES MAY ASSIGN HOTELS FLOOR LIMIT. A FLOOR LIMIT IS THE MAXIMUM AMOUNT IN CREDIT CARD CHARGES THE HOTEL CAN ACCEPT WITH OUT REQUESTING SPECIAL AUTHORIZATION ON BE HALF OF A CREDIT CARD HOLDER.

DENYING A CREDIT REQUEST 

WHEN A FRONT DESK AGENT DISCOVERS THAT A GUEST HAS A POOR CREDIT RAITING HE/SHE MUST EXERCISE EXTREME CARE IN DENYING THE GUEST’S CREDIT REQUEST.

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SUGGESTION FOR RESOLVING THE CREDIT PROBLEMS

WHEN A CREDIT CARD ISSUER REFUSE TO AUTHORIZE A TRANSACTION: 

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DISCUSS THE MATTER WITH THE GUEST IN PRIVATE. USE CARE WHEN DESCRIBING THE GUEST’S UNAUTHORIZED TRANSACTION. OFFER THE USE OF A TELEPHONE TO HELP RESOLVE THE MATTER WITH A CREDIT CARD COMPANY REPRESENTATIVE. ALLOW THE GUEST A CHANCE TO PROVIDE ALTERNATE ACCEPTABLE MEANS OF PAYMENT.

CREDIT CONTROL 

CREDIT CONTROL REFERS TO THE VARIOUS MEASURS TAKEN BY A HOTEL TO ENSURE THAT GUEST SETTLE THEIR ACCOUNTS IN FULL AT AN AGREED TIME.

WHY CREDIT CONTROL IS NECESSARY ? 

HOTELS LIKE ANY OTHER BUSINESSES, NEED TO HAVE A HEALTHY CASH FLOW IN ORDER TO SERVIVE & SUCCED, & TRY TO ACHIEVE THIS BY EXERCISING CONTROL OVER THE CEDIT GIVEN TO GUESTS. THE CASH FLOW OF A HOTEL IS THE MONEY WHICH MOVES IN & OUT OF THE BUSINESS.

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SUBMITED BY …….

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PARVEEN DABAS