Cqa Model Paper Part 3

CERTIFIED QUALITY ANALYST MODEL (CQA) EXAMINATION

PART 3 PROCESS QUALITY PRACTICES

EXAMINEE NAME: _____________________________________________________

INSTRUCTIONS You will have up to forty-five minutes to complete this section. A 10-minute warning will be given. If you complete the section early, you may take a break between examination parts. The test will be graded on number of correct answers.

Tata Consultancy Services India

1.

TQM means quality of management rather than management of quality a. b.

2.

Baselines measure the ______________________ change. a. b. c. d. e.

3.

c. d. e.

Negotiation Conflict Resolution Facilitation Influencing None of the above

The ability to apply beliefs, standards, guidelines, policies, procedures and values to a decision in a specific set of circumstances is a. b. c. d. e.

9.

Get senior management to mandate code inspections Include code inspections in the job descriptions and evaluate them on performance appraisal reviews Initiate awareness and skills training in the code inspection All of the above None of the above

The process of helping the progress of some event or activity is a. b. c. d. e.

8.

Black-box testing Retrofit testing Recursive testing Regression testing

Your management has asked you to install a software code inspection process. Early discussions with the programmers indicate there is high resistance to code inspections. Quality principles would indicate that you take the following approach to deal with that resistance: a. b.

7.

True False

The testing intended to show that previously correct software has not been adversely affected by changes is called: a. b. c. d.

6.

True False

Verification is the systematic procedure for the review, analysis, and testing employed throughout the software development life cycle. a. b.

5.

Situation prior to Expectation of benefits of Effects of Desirability of None of the above

Malcolm Bald ridge award was named by a public law after Malcolm Bald ridge who was the secretary of Defense a. b.

4.

True False

Recognition Motivation Judgment All of the above None of the above

“Kanban” means creating a visible record and is a “push” system a. b.

True False

10. The most effective life cycle phase/stage (in the software development process) to begin testing/verification activities is: a. b. c. d. e.

Requirements Design Construction/build Testing None of the above

11. “The organization will foster an atmosphere of creativity”. Is it a … a. b. c. d. e. f.

Vision Mission Policy Goal Value None of the above

12. The following is problem identification tool a. b. c. d. e.

Flow Chart Histogram Scatter Diagram Force Field Analysis None of the above

13. Regression testing should be used: a. b. c. d.

On a regular basis When a new software version is put into operation With environmental simulation software To validate regular testing

14. When you need to identify and explore and display the possible causes of a specific problem or condition, you use, a. b. c. d. e.

Control Charts Histogram Scatter Diagram Ishikawa Diagram None of the above

15. Quality Assurance personnel must be involved in changing work products a. b.

True False

16. The term “benchmarking” means a. b. c. d.

Comparing with past data from your organization Comparing with the results of a market survey Comparing with the results of a customer survey None of the above

17. Employee awareness training courses are based on the fact that understanding follows behavior change a. b.

18.

True False

Which of the following is NOT part of the testing process? a. b. c. d.

Evaluate test tools Set test objectives Develop test plan Report test results

19. The phase of the software life cycle where the use of problem reporting and correction should begin is the: a. b. c. d.

Requirements definition phase Design phase System testing phase Installation and operation phase

20. Prototyping is a technique that improves the quality of information systems by: a. b. c. d. e.

Motivating the systems analysts Reducing the cost of development Obtaining a better definition of requirements Improving the efficiency of coding Automating the requirements process

21. Assume you are a new quality assurance manager. You have observed a high failure rate in production due to defects in the computer programs. If you follow good quality practices, the approach you would take to reduce the incidence of failure is to: a. b. c. d. e.

Initiate code inspections to identify defects in code Increase the type and extent of testing to remove defects before production Classify and count the defects so that you can identify the defect of highest frequency and eliminate the root cause of the defect Encourage the programmers to try harder to make fewer defects Include individual defect rates in the performance appraisal system

22. One way to judge the efficacy of a standard is to review _______ requests and approvals. a. b. c. d.

Application New standard QA audit Waiver

23. An important method of marketing the quality culture is education. a. b.

True False

24. As a Quality Assurance professional, which of the following skills do you feel is the most important for your profession a. b. c. d. e.

Communication, written and oral Measurement Tools, techniques and methodologies Combination of any of the above two None of the above

25. 80-20 rule implies, a. b. c. d.

20% 80% 20% 80%

to of of of

80% of problems are caused by process changes the frequencies are due to 20% of the Cause frequencies are due to 80% of the Causes the processes need to be changed at least 20% of the time

26. Assume you are the standards manager for your organization. Your responsibility is to have the standards used by your professional staff. The most effective method to accomplish that is: a. b. c. d.

Issue every person a standards manual Involve the staff in the development of standards Appoint inspectors to check products against standards and reject nonstandard products Issue a management policy stating that standards must be complied with

27. ‘Championing Quality’ is the job of a. b. c. d.

Senior Management Junior Management QA Manager None of the above

28. The first thing required for Quality to happen is a. b. c. d.

Commitment from the Quality Assurance Manager Mature understanding by all the employees Commitment from Management Quality Policy

29. Which, of the four given below, is not one of DR Edward Deming’s 14 Quality Principles? a. b. c. d.

Give adequate training Have a number of numerical goals set Work as one team. (Sink differences) Senior Management must push all other points constantly and consistently

30. According to Dr. Ishikawa, the term ‘Strive for Zero Defects’ helps the staff to achieve it. a. b.

True False

31. In developing your standards program, you should follow which sequence of events: a. b. c. d. e.

Standard, policy, then procedure. Policy, standard, then procedure. Policy, procedure, then standard. Procedure, standard, then policy. Standard, procedure, then policy.

32. The standards that have the greatest acceptance, and the highest compliance percentage, are normally those standards developed by: a. b. c. d. e.

Senior management The standards committee A quality assurance group The users of the standards Internal auditors

33. Continuous improvement as commonly used means: a. b. c. d. e.

Removing defects in testing Quick response to customer complaints Removing defects more quickly Improving work processes All of the above

34. If a company establishes its plan and commitment to quality, it has a level of : a. b. c. d.

Initial Repeatable Defined Managed

35. The statement of an organization's commitment to quality is a: a. b. c. d. e.

Policy Vision Mission Principle Goal

36. The most common reason for the presence of a large number of bugs in a software product is, a. b. c. d.

Incompetence of the developer Incompetence of the tester Bad requirements Wrong use of tools and techniques

37. What type of control is a job accounting log? a. b. c. d. e.

Corrective Preventive Detective Protective None of the above

38. At a recent seminar you heard people talk about code inspections. You believe that this would be an effective process to implement in your organization. When you present to your MIS director, the proposal is rejected because of the amount of time it would take away from other developmental activities. Which do you believe is the best argument to get code inspections accepted? a. b. c. d. e.

Inspections are a state-of-the-art process----we should use it Pilot the concept to see if it works in your company Show the result from other companies Wait six months and propose it again Send your boss to code inspection training

39. On a random basis application systems are audited after implementation to determine whether or not the system met standards. This is an example of a. b. c. d. e.

Detective control Quality control Quality Assurance Corrective control None of the above

40. Assume you have recently been appointed quality assurance manager. Your MIS director informs you that lot of customer complaints are being received about the quality of information systems. The director is interested in short-term solution and seeks your opinion. As quality assurance manager, what would you recommend be done first, to improve the quality of information systems. a. b. c. d. e.

Initiate code inspections Increase software testing Conduct a customer survey Demonstrate your function is meeting specifications Initiate a customer sign-off procedure

41. The process of securing future processing capability with proper data for future contingencies by duplicating systems procedures and data is a. b. c. d. e. f.

Providing a Help Desk Database Design Artificial Intelligence System Backup All of the above None of the above

42. The activities performed to increase the functionality of a current production system to better service the changing business needs is a. b. c. d. e.

Development Maintenance Reengineering Enhancement None of the above

43. The concept of zero defects does not work, because a. b. c. d. e.

It is a buzz word Workers are treated as machines and their humanity is ignored It is used as another term for commanding and forcing workers to start a campaign for which they have very little enthusiasm All of the above None of the above

44. Level 5 of the SEI CMM is the ________ level

a. b. c. d.

Optimized Measured Defined Optimizing

45. Control Limits are the same are Specifications Limits a. b.

True False

46. The objective of TQM is a. b. c. d.

To improve processes To improve profitability All of the above None of the above

47. As a Quality Assurance professional, you will be doing a. b. c. d.

Reviews, Walk-through, and inspections Unit Testing Statistical Process Control Identify the weak areas in a SDLC, take corrective action, so as to ensure it does not occur again

48. You have a good process in place, if a. b. c. d.

The product defects are identified and corrected You do not find any defects in your process You do not identify any defects in your product The process, itself, can gather data about its effectiveness, which can, in turn, be used to continually improve itself

49. When programmers are provided with a checklist of items to evaluate in their program, they are provided a: a. b. c. d.

Quality control tool Productivity tool Quality assurance tool Performance appraisal tool

50. The logical sequence for planning is: a. b. c. d. e.

Tactical, strategic, then work plan. Work plan, tactical, then strategic. Strategic, tactical, then work plan. Strategic, work plan, then tactical. Work plan, strategic, then tactical.