Cover Resume

Taylor E. Wilson 1025 NW 16th Ave. Gainesville, FL 32601 954-232-8400 September 08, 2009 University of Florida College of Education Distance Learning

Dear Mr. Daniel McCoy: With reference to the listing found on jobs.ufl.edu, I am applying for the position of IT Specialist. I feel that my credentials, personal aptitudes and interests will match this position’s stated requirements very well. I have earned my CompTIA A+ IT Technician and Network+ IT industry certifications and am currently engaged in the Internet Services Technology program at Santa Fe College. Further, I have completed both the primary and advanced levels of my program’s Internet Programming track. This has given me a firm command of XHTML with CSS, JavaScript, PHP and MySQL coding specifications. In addition, I have and continue to take great pleasure in implementing and maintaining my own very functional, robust and flexible heterogeneous Linux/ WinNT home network that securely and competently provides dynamic web services through a compiled-from-source LAMP solution stack. I am presently employed full-time at the University of Florida International Center with my main duties providing phone support for faculty, staff and students regarding United States immigration regulations and procedures. In addition, I have maintained the position of Alternate Responsible Officer for UF’s F and J visa programs, with responsibilities of coordinating the generation and maintenance of government immigration database information. My UF support experience, together with my expansive, yet generalized knowledge of networking and computing technologies, I feel, make me a valuable potential member of your organization. I would greatly appreciate the opportunity to arrange for a meeting or interview for this position. Thank you for your consideration. Sincerely, Taylor E. Wilson

Taylor E. Wilson 1025 NW 16th Avenue Gainesville, FL 32601 [email protected] 954-232-8400 Objective Seeking challenging technical support/ staff support services position within an information technology oriented institution or company.

Relevant Experience Technical Skills 

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Extensive user-level PC experience as well as supporting network administration assistance experience. This includes in-depth knowledge of Windows 9x/NT/ XP/ Vista OS and most associated applications, as well as proficiency with BSD, Linux, and UNIX – based OS’s. Extensive XHTML w/ CSS, JavaScript, PHP/ MySQL experience. Capable knowledge of common x86 chipset associated hardware and TCP/IP configurations gained through successful creation and maintenance of heterogeneous WinXP/NT4/Linux home network.

Customer Service Skills  

Eleven years of customer service and management related experience with consistently increasing responsibilities in customer needs analysis, plan implementation, and account management. Proven ability to assess and meet the needs of students and staff members of a major US academic institution through effective communication and problem solving skills.

Pertinent Certifications  

CompTIA A+ PC Technician certified CompTIA Network+ certified

Employment History 2003 – Present UFIC Secretary University of Florida International Center, Gainesville, FL. 2002 – 2003 Data Entry Specialist University of Florida International Center, Gainesville, FL

1997 - 2002 1997 – 2001 1991 – 1993

Supervisor Secure Parking Systems, Unlimited, Fort Lauderdale, FL. Installer Matuseski Brick and Tile, Fort Lauderdale, FL. Shipping/ Receiving Specialist Customer Service Representative Peaches Music and Video, Plantation, FL.

Education Santa Fe Community College (Gainesville, FL) Fall 2006-est. Grad. Spring 2010; Major: Internet Services Technology Florida Atlantic University (Boca Raton, FL) Fall 2000 – 2005; Awarded Bachelor of the Arts degree in Anthropology Broward Community College (Davie, FL) Spring 1997 – Summer 1998; Associates of the Arts degree in Liberal Arts University of Florida (Gainesville, FL) Fall 1993 – Spring 1994; Undergraduate course work in Liberal Arts.