Consumer Protection Act 1986

Consumer Protection Act 1986

Who is Consumer? • Who buys any goods for a consideration • Hires or avails of any services for a consideration • Uses the goods with the approval of the person who has bought the goods for consideration • Is beneficiary of the services

Who is Person? • A Firm whether registered or not • A Hindu Undivided Family • A Co-operative society

Who can be complainant? • A consumer • Any registered voluntary consumer association • Central or state government • One or more consumers

Who is not Consumer? • He who buys for resale or for commercial purpose • Buys goods without consideration • Uses goods without the approval of the person who has bought the goods for consideration • Obtains services under a contract of personal service

Difference between livelihood and commercial purpose • Contract of Personal Service

Unfair Trade Practice Making statements • • • • •

Falsely representing goods of particular standard Old goods as new goods Goods and services have sponsorship,approval False guarantee is given Materially misleading the public about the price of the product

When a consumer can file a complaint? • • • • • •

Unfair trade practices Restrictive trade practices Defect Deficiency Excessive price Hazardous goods

Three tier system of redressal of consumer dispute • District Forum not more than 20 lakhs • State Forum 20 lakhs to 1 crore • National forum above 20 lakhs