Conditions Of Booking

CROWN LEISURE BREAKS LTD. CONDITIONS OF BOOKING

FAIR TRADING CODE: Crown Leisure Breaks Ltd. will endeavour to take every possible precaution to make your booking an enjoyable and successful experience. When we accept your booking both parties (Crown Leisure Breaks Ltd. as the ‘company ‘, and yourselves ) undertake certain responsibilities. The following conditions of booking are given to clearly explain the obligations each party has towards the other. Please read them carefully as they are very important. By making a booking this means that you are accepting these conditions in full and without question. 1. Alcohol must not be consumed inside the coach. 2. Animals will not be transported - Guide dogs excepted. UK mainland only. 3. Smoking is prohibited on the coach. 4. V.A.T. All prices quoted include V.A.T. where applicable and are subject to change. 5. Deposits. Private Hire - 20% or a minimum of £80.00 which ever is the greater. Crown European Travel Tours - £35.00 per person. You will then receive confirmation of booking giving you further details. No contract will exist between the two parties until such confirmation has been given by the company or it’s agents. 6. Balance of payment. Private Hire - 7 days prior to departure. Please note that under NO circumstances are deposits refundable. Crown Leisure Breaks Tours - The final balance of your holiday must be made 6 weeks (42 days) prior to departure. You will receive your final account invoice with your conformation. If full payment is not received by the due date the company reserves the right to treat the booking as cancelled by yourselves. In which case you will be liable to cancellation charges and loss of deposit. NO REMINDERS WILL BE SENT. If you book within 6 weeks of departure full payment will be required at the time of booking. Crown Leisure Breaks Excursions - Full payment is required at the time of booking.Passengers who book late or are granted the facility of paying the driver, do so on the understanding that the booking conditions apply and that upon cancellation or not arriving at the designated pick up point the company will make the charge payable in line with the above. 7. Cancellation by Crown Leisure Breaks Ltd. Private Hire - If due to any reason we are unable to use our own coaches we will endeavour to provide you with an equivalent coach. Tours & Excursions - Events may occur which cause the company to cancel your holiday or excursion. If this unlikely event does occur we reserve the right to withdraw any holiday or excursion from our brochure and to refund you all payments made. This shall be the limit of liability to you. However every effort will be made to offer you a similar , suitable alternative holiday or excursion. If we have to cancel a departure, you will be notified at least one week before departure and a full refund given. 8a. Cancellation by passengers. Private Hire - More than 7 days = Your deposit - 7 days or less = The full amount. Crown Leisure Breaks– Period before scheduled departure date within which notification is received by us. More than 42 days

Charge as % of total holiday cost Including flight, coach and room supplements and all other extras. Deposit & insurance

42 – 28 days 30% 27 – 14 days 45% 13 – 7 days 60% 6 – 1 days 100% The above scale of charges applies to the balance of your account and DAY EXCURSIONS – 100% does not include any deposits made 8b. Excursions – A £10.00 charge will be made for cancelations of day excursions up to 3 weeks prior to departure. From 3 weeks to the departure date the FULL amount will be charged. 9. Crown Leisure Breaks Ltd. Reserve the right to change tour or day excursion itinerarys due to unforseen circumstances. For example industrial action, traffic or accident delays or adverse wheather conditions. 10. Liability. The company shall under no circumstances be liable for any loss, damage, additional expense, disappointment, frustration, injury or death suffered by any passenger as a result of any breakdown, delay, change of route or accident in the course of the holiday, excursion or private hire booking, caused other than by negligence of the company, its servants or agents. 11. IMPORTANT NOTE – EVENTS BEYOND OUR CONTROL. Compensation will not be paid for changes which result from situations beyond our control. Examples of situations beyond our control include, but are not limited to, war or threat of war, civil strife, industrial disputes, natural disaster, bad wheather, terrorist activity, technical problems with transport beyond our control or that of our suppliers, changes due to re-scheduling or cancellation of flights by an airline or charterer and alteration of the airline or aircraft type. ( Please see your travel insurance cover for details of cover). 12. Complaints. If you have any claim or complaint they should be made in writing to the company’s office within 21 days of your return from that journey. 13. Luggage. Your luggage should be restricted to one medium sized suitcase per passenger. The company can not accept any responsibility for lost or damaged luggage unless it can be established that it was directly caused by the company’s negligence. 14. Lost property. This should be collected from our office within 3 months. 15. Late arrivals. We will under no circumstances be responsible for anyone arriving late at a pick up point or stop. 16. Disabled persons. Unfortunately we are limited as to the amount of assistance that we can give. Please contact our office for further information. 17. Unreasonable conduct. We will refuse a booking or terminate a passenger’s travel in the event of unreasonable conduct.