Communication Skills For Managers.docx

Communication Skills for Managers Dr. Tushar Singh Defining communication

The Problem of communication in Organization

Communication literally means ‘Making common’. It can Research has shown that information losses are of the also be defined as any actions that create messages or magnitude shown below: displays or that interpret messages or displays. Organisational communication can be defined as a: culturally dependent process of sharing information and creating relationships in environments designed for manageable, goal-oriented behaviour.

Board understands 100% Senior managers 63% Middle managers 56% Line supervisors 30% Line workers 20%

Internal and external communication The seven C’s of Effective Communication Internal communication is about the way people and groups interact within the organisation. 1. Completeness 2. Conciseness 3. Consideration 4. Concreteness External communication concerns the way the organisation 5. Clarity 6. Courtesy 7. Correctness interacts with the external environment – customers, rivals, governments, etc.

Models of Communication  Action Model: Sender to Receiver

Human Transactions The Ego States

 Interaction Model: Receiver gives feedback to Sender

 Transactional Model: Both Sender and Receiver are in simultaneous communication

Communication Barriers

Elements of Effective Communication