Collabor - Ill Proposal

Proposal Internet Leased Line For

Submitted By

N. Siva 28-11-2009

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Table of Contents Table of Contents....................................................................................................... 2 About Aircel Limited...................................................................................................4 About the Promoters...................................................................................................4 Brief about Aircel........................................................................................................ 4 ABS Business ............................................................................................................. 4

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28-11-2009

Mr. Ashish, M/s. Collabor Systems Pvt. Ltd. #32 Street No 2, Sagar Society Off Banjara Hills Road No 2 Hyderabad, 500 034

Premium Internet Leased Line Proposal Sir, We thank you for giving Aircel Business Solutions the opportunity to propose a solution for your business. After detailed analysis of your requirements, we have come up with a solution which fits in your need. Included please find a proposal for your consideration. Should you have any queries or clarifications on the enclosed proposal, please do give us a call. We shall be glad to assist you. Warm Regards

N. Siva Channel Business Manager - AP

Aircel Business Solutions Mobile: 9700199120 / 970199120

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About Aircel Limited About the Promoters Maxis Communications Berhad, which started commercial operations in 1995, is the leading telecommunications service provider in Malaysia. Maxis is Malaysia's leading telecommunications company and market leader with a total mobile phone subscriber base of more than seven million, as at 30 September 2005. Surpassing the seventh million mark has become a milestone in our list of achievements. Maxis’ expansion into Indonesia and India is a milestone in it’s aspiration to be a regional communications operator. The acquisition of a 51% stake in PT Natrindo Telepon Seluler (NTS), Indonesia and a stake of a 26% equity interest in Aircel, India will provide tremendous growth opportunities for Maxis. These acquisitions give Maxis a strong foothold in two of the world’s most attractive high-growth, lowpenetration markets, while diversifying our market base.

Brief about Aircel Aircel is a leading telecommunications group in Tamil Nadu and Chennai with a track record of making mobile telephony affordable to the Indian masses. Given its leadership position and a low 10% mobile penetration rate among Tamil Nadu’s 65 million strong population, the southern state itself provides a very good growth opportunity for Maxis. The Aircel Group is focusing its business line in the field of    

Telecom – GSM based Cellular Operation (Aircel and Dishnet Wireless Ltd) Enterprise Data Services (Dishnet Wireless Limited) Telecom Expertise Group (TEG) Software Division (ETH)

ABS Business Aircel Business Solutions (ABS) is an ISO 9000 certified company, which addresses the telecom-related requirements of SME and Enterprise markets with a host of cutting-edge enterprise solutions. ABS is also a registered member of WiMAX forum – both in the Indian and International Chapters. ABS is focused on meeting Network, Application, Security and Managed Service needs of Enterprise customers by providing customized, cost effective solutions. Aircel Enterprise services are targeted at Enterprise customers segmented as large, medium and small, requiring broad portfolio of products and services that help improve their business performance. 4 Private & Confidential

The ABS envisages positioning itself as a Total Solution Provider offering end-to-end services in Data, NLD, ILD and Managed Services segments.

Last Mile Capabilities of ABS • •

• •

Wireless Last mile on WiMAX (licensed – 3.3 GHz) in 60 cities across India. Dark fiber arrangement with BSOs Bulk capacity from BSO’s on TDM network (Managed Lease Lines) Site sharing and co-location arrangements with Telco/ Carriers.

ABS – WiMAX WiMAX (Worldwide Interoperability for Microwave Access) is a technology to allow devices to form wireless connections to permit the carrying of internet packet data. WiMAX as a "last mile" Broadband Wireless Access (BWA) is an alternative to cable modem service, telephone company Digital Subscriber Line (DSL) or T1/E1 service. WiMAX caters BWA and provides MAN (Metropolitan

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Area Network) with throughput (speed) of 40 Mbps per Base station, typically in a cell size of 2 – 10 Kms.

Unlike wired solutions, WIMAX requires no digging trenches for telecommunication cables, and no overhanging cables that can snap anytime. WiMAX offers a fast, affordable, convenient solution to India’s widespread Internet access needs. WiMAX network works on Near Line of sight (NLOS) technology and IEEE 802.16d wireless standard. In a NLOS link, a signal reaches the receiver through reflections, scattering, and diffractions. The signals arriving at the receiver consists of components from the direct path, multiple reflected paths, scattered energy, and diffracted propagation paths. The figure below is a pictorial depiction of the paths used in WiMAX technology.

WiMAX can be used for a number of applications, including "last mile" broadband connections, hotspots and cellular backhaul, and high-speed enterprise connectivity for business. Based on the IEEE 802.16 standard, WiMAX is expected to enable true broadband speeds over wireless networks at a cost point to enable mass market adoption.

ABS’s experience with WiMAX deployment ABS has successfully deployed IEEE 802.16-2004 WiMAX base stations in 36 cities across India. The backend systems and processes (OSS / BSS) of ABS are highly sophisticated with end-to-end manageability from sales prospecting to order management and internet protocol (IP) provisioning. All these systems are developed in-house and have the capability to accommodate future business requirements of ABS.

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A typical network diagram is given below.

ABS Advantage: • • • • • • •

Licensed Spectrum : Quality of Service Near Line of Site (NLOS) Equipment: Guaranteed Connectivity Pan-city Coverage : Quick Deployment Service Level Agreement (SLA) : High Uptime Low latency : For mission-critical applications Data prioritization : Bandwidth Management Optimized transmission of specific applications such as video, and voice

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ABS Customer Service Support: •

ABS has a 24x7 Toll free number (national) landing at one Central CS – Technical Help Desk. (Toll Free No: 1800 103 3003)

•

CS – Technical Help Desk (L1) and NOC Team (L2) operate 24 X 7 to provide on time support for the end customers.

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Skilled and trained field level support at POP locations across the nation.

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CS – Technical Help Desk handle inbound and outbound calls related to any Query, Request and Complaint

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A comprehensive online CRM tool for complete call management, Knowledge management and reporting

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Regional CSD Managers across regions to help support customers on Escalated Issues and maintaining good relationships to ensure better Customer experience.

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ABS –Value Proposition ABS offers a suite of services ranging from the standard to carefully customized solutions. ABS’s service promises you a high degree of reliability, efficiency and security in managing your operations supported by 24 x 7 customer care staff of highly trained professionals.

Premium Internet Leased Line: ABS offers premium Internet leased Line connectivity to the Enterprise segment customers using the last mile on WiMAX. ABS has the capacity to provide premium Internet connectivity to the customers in less than 48 hours. The customer can also choose fixed bandwidth from a minimum of 64 Kbps to 3 Mbps on WiMAX. The impact of WiMAX in fixed wireless networks is more immediate, and is already providing Businesses with tangible benefits over other broadband solutions. The benefit of adopting WiMAX as Last mile using ABS network is because it provides: •

High Security feature

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Quick Deployment

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Competitive in terms of costs.

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Wider Coverage even in remote locations

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High Capacity

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Quality of service

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Increased scalability

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Negligible effect of the weather

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SLA for service uptime of 99%

For bandwidth requirement of over 3 Mbps ABS has the capabilities to offer the same on the Point-to-Point (P2P) radio or on Fiber / Copper.

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Requirement Analysis Customer requires Premium Internet Access as per the details below. • • • Sr.No

1

The connectivity to AIRCEL Internet POP will be on Wireless/Wire line depending on service availability. The solution proposed should be highly robust and resilient. The Internet capacities should have best possible service levels. Location

Bandwidth

M/s. Collabor Systems Pvt. Ltd. #32 Street No 2, Sagar Society Off Banjara Hills Road No 2 Hyderabad, 500 034

1 Mbps (1:1)– Premium Bandwidth

AIRCEL Proposal for Last Mile Connectivity Sr.No

1

Location

Proposed Last Mile Connectivity

M/s. Collabor Systems Pvt. Ltd. #32 Street No 2, Sagar Society Off Banjara Hills Road No 2 Hyderabad, 500 034

WiMax -Wireless (Licensed Wireless Frequency @ 3.3 GHz)

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ABS – Scope of Work AIRCEL will maintain the highest standards while servicing COLLABOR requirement in terms of end-to-end connectivity and service & support. The deliverables from AIRCEL for this turnkey project will include: Connectivity: The internet port on the central side would be configured by AIRCEL Program Management:

• •

AIRCEL will assign a single point of contact / a dedicated Program Manager for COLLABOR. The assigned PM shall be specialized in project implementations to ensure smooth rollout of the network.

Post Sales Support:

•

AIRCEL will provide multi-level Post Sales Operation Support using several LOCs which shall in turn be monitored by a centralized NOC.

•

AIRCEL shall offer CRM facilities to COLLABOR (for Trouble ticket generation etc.), to ensure high level of uptime for the network.

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AIRCEL will also provide up-to-date escalation matrices to COLLABOR for multiple levels of support.

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Commercials for ILL Date: 28-11-2009 Ref: AIRCEL/HYD/SIVA From: M/s. Aircel Business Solutions (Dishnet Wireless Limited) Laxmi Cyber Centre, 2nd Floor, Road # 12, Banjara Hills, Hyderabad – 500034. To: M/s. Collabor Systems Pvt. Ltd. #32 Street No 2, Sagar Society Off Banjara Hills Road No 2 Hyderabad, 500 034 Kind Attn: Mr. Ashish Service description

Unit

Unit rate (Rs)

Total Cost per annum (Rs)

(b)

©

(d)

(e)= (c *d)

1

Last Mile / Local Loop Charges – Wireless

1

Inclusive

Inclusive

2

Annual recurring charges for 1 Mbps (1:1) Premium Internet Leased Line

1

1,60,000/-

1,60,000/-

3

One Time & Installation Charges

1

10,000/-

10,000/-

S.No. (a)

•

The uptime will be 99% as per the SLA.

•

Pole charges up to 3Mtrs is included in the annual recurring, above 3mtrs if mast required, has to be paid on actual by the customer.

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Aircel will not be responsible for any outages due to failure of equipments owned and managed by customer.

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Terms and Conditions

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The above mentioned charges are exclusive of any applicable taxes.

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The customer will be legally bound by the Online Customer Terms & Conditions (CSA) in the website www.aircelbusinesssolutions.com for the services provided by Dishnet Wireless Limited (DWL).

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The contract shall continue to be in force for the Initial term and shall continue automatically for additional successive terms equal to the Initial Term (“Renewal Term”) unless and until terminated in accordance with Clause 10 in the Online Customer Terms & Conditions (CSA) in the website www.aircelbusinesssolutions.com.

•

The customer will be billed monthly/quarterly/annually in advance for all charges.

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DWL will not be responsible for any outages due to failure of equipments owned and managed by the customer.

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Offer is valid for 2 weeks from the date of submission of the proposal.

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Building permission for erecting mast/pole to be obtained by the customer.

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All orders and payments should be in favor of M/s. Dishnet Wireless Limited.

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Installation time would be 4-7 working days from the date of Release of Purchase Order along with advance payment.

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REFERENCE

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