Citizens Charter - Revised Dt. 7.12

KADAMBA TRANSPORT CORPORATION LIMITED CITIZEN CHARTER

INTRODUCTORY PROFILE FARE STRUCTURE LIST OF OFFICES/DEPOTS LIST OF BOOKING OFFICES CONTACT PERSONS SERVICES INTER STATE DEPARTURES SHUTTLE SERVICES SCHOOL/ SPECIAL SERVICES SPECIAL PILGRIMAGE SERVICES HIRING OF BUSES ON CONTRACT PASS SERVICES ON SHUTTLE SERVICE OTHER SERVICES PARCEL SERVICES MAIL SERVICES CONCESSIONS REFUND RULES

INTRODUCTORY PROFILE Kadamba Transport Corporation Limited was set up by the Government of Goa as a company in the year 1980 on Dussehra Day, with the objective of providing safe, reliable, time saving, efficient, comfortable and affordable services to the travelling public. The entire Share Capital of the Company is held by the Government of Goa. The total Share Capital as on date is Rs. 39.59 Crores. The capital invested was utilised to develop the infrastructure of the Corporation like construction of Depots, Bus Stands, Central Workshop and acquisition of buses. The Corporation has a fleet strength of 400 no. of vehicles. The Corporation since its inception has been operating in competition with the Private Operators. We are unable to meet the entire demands of public transport, but we are presently operating 87690 kms. per day. The Liberalisation Policy, the amendment in the Motor Vehicle Act, 1988 and the increasing input costs in terms of material and labour have had a direct impact on the cost of operation. The Corporation has still endured to provide the best means of transport to the people of Goa thereby assisting in the economic growth of the State. Fare Structure (1) The maximum fares chargeable with effect from 1st April, 2006 by the Operators of Stage Carriage /City Buses plying in the state of Goa is as under: Stage Carriage (i)Maximum fare upto 3 kms Rs. 5.00 (ii) Maximum fare for subsequent km and part thereof ………………………………. Rs. 0.45 per km. City Buses (i) Maximum fare for 1 km. to 3 kms. (ii) Maximum fare for the subsequent km. or part thereof ………………………………

Rs. 4.00 Rs. 0.50 per km.

Luxury Buses Double that of Stage Carriage. (2) The maximum fares chargeable by the Operators of Stage Carriage plying point to point with no standing passengers in the State of Goa shall be at the rate of Rs. 0.70 per km. rounded off to the nearest rupee.

(3) The maximum special fares chargeable by the operators of stage carriages plying from Konkan Railway stations to the place shown below on point to point basis, shall be at the rate detailed below: (i) Karmali Rly station to Panaji

Rs. 20.00

(iii) Margao Rly. Station to Margao

Rs. 7.00

Provided that the Fares charged at every stage for Stage Carriages and City Buses involving fraction of 0.51 paise and above may be rounded off to the next higher Rupee and fraction of 0.50 paise and less than to be ignored. LIST OF OFFICES/DEPOTS Name of the Company : KADAMBA TRANSPORT CORPORATION LIMITED Registered Office : Parasio De Goa, Alto Porvorim, Bardez - Goa, Head Office : Pin Code - 403521 DEPOTS

LIST OF BOOKING OFFICES IN GOA

: (1)

Depot Manager Panaji Depot Near KTC Bus Terminus Panaji-Goa. Tel. No. 0832 - 2438029

(2)

Depot Manager Margao Depot Near KTC Bus Stand Margao, Salcete-Goa. Tel No. 0832 - 2714699

(3)

Depot Manager Vasco Depot Near KTC Bus stand Vasco-Goa. Tel No. 0832 - 2515670

(4)

Depot Manager Porvorim Depot Porvorim Bardez-Goa. Tel. No. 0832 - 2417713

(5)

Works Manager KTCL, Central Workshop, Porvorim, Bardez-Goa. Tel. No. 0832 - 2417712 PANAJI

Kadamba Bus Terminus Panaji-Goa. Tel. No. 0832 - 2438035 MARGAO KTC Margao Bus stand Margao - Goa. Tel. No. 0832 - 2701986 PONDA K. T. C. Bus Stand Ponda - Goa Tel. No. 0832 - 2311050 VASCO K.T.C. Bus stand Vasco - Goa Tel. No. 0832 - 2513505 MAPUSA K.T.C. Bus Stand Mapusa Goa Tel No. 2262161 SANKHALI K.T.C. Bus Stand C/o Shanbhag Hotel, Sankhali Goa Tel. No. 2364392 OUTSIDE GOA

BELGAUM Belgaum Railway Station C/o K.S.R.T.C. Tel. Contact No. 0831 - 2427580 Belgaum Central Bus Stand C/o K.S.R.T.C. Tel. No. 0831 - 2451640 PUNE At Pune Railway Station Bus Stand Mobile No. 9850431152 BANGALORE Central Bus Stand Bangalore. Tel. No. 080 - 22351958

AUTHORISED BOOKING AGENTS (1) SHIRDI Sai Yatri Tours and Travels Shirdi Tel. No. 02423- 225322/255439 Mobile No. 9422733309

Om Sai Yatri Ram Travels Shirdi Tel. No. 257853/ 257854 Mobile No. 09325920303 MYSORE M/S Shree Kenchamba Travels Mysore Tel. No.09341402441 (1) (2)

BANGALORE S. R. Tours and Travels Bangalore Tel. No. 080 – 22352922 Mr. Philip Peter D Souza 09448121947 PUNE Ashray Travels, Pune. Tel. No. 020 – 65210426 / 32533200 Mobile No. 9422356867

M/S Chandani Tours & Travels Hubli 235552/4257763 09448274635 HYDERABAD 1.M/S. Deccan Travels 24600350/24601350 2. M/S. Bharati Tours & Travels Secunderabad 040-66387568/09440480644 4. Ida D Souza Secunderabad 040-27953220/09030986740

We also provide return journey and onward journey booking facility to the passengers.

CONTACT PERSONS Contact Officer for Citizen Charter

(1) Shri. S. L.Ghate General Manager (Traffic) Kadamba Transport Corporation Ltd. Parasio de Goa, Alto Porvorim, Bardez-Goa. Pin Code - 403521 Tel. No. 0832 - 2415902 Mobile No. 9422441045

(2) Shri. S.L.Ghate, Dy. General Manager (Traffic & Tech) Kadamba Transport Corporation Ltd. Parasio de Goa, Alto Porvorim, Bardez-Goa. Pin Code – 403521 Tel. No. 0832 – 2415901 Mobile No. 9423055742 Email Address

[email protected]

SERVICES INTERSTATE TIMINGS FOR DEPARTURE FROM PANAJI, INTER STATE BUS STAND PANAJI BUS STAND DEPARTURE TIME (MAHARASHTRA) K. T. C. L. Sr. No.

1 2 3 4 5 6 7 8 9

Route

PNJ – Sawantwadi via Dodamarg PNJ – Sawantwadi via Dodamarg PNJ – Poona (Semi) PNJ - Vengurla PNJ - Kolhapur PNJ - Korjai PNJ – Sawantwadi via Patradevi PNJ -Malwan PNJ/Patrdvi/S'wadi

Kms.

Time

Fare

71 71 625 65 233 97 59 109 59

6.15 7.00 7.00 7.15 8.00 8.00 8.25 9.00 9.15

42/42/300/41/144/62/33/88/33/-

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34

PNJ/Patradevi/S'wadi PNJ - Malwan PNJ - Miraj PNJ/Patrdevi/S'wadi PNJ - Miraj PNJ - Banda PNJ - Vijayadurga PNJ/Patradevi/S'wadi PNJ - Vengurla PNJ/D'Marg/S'wadi PNJ - Kolhapur PNJ - Malwan PNJD'marg/S'wadi PNJ/Patrdvi/S'wadi PNJ - Tillari PNJ - Banda PNJ - Terekhol PNJ - Tillari PNJ/Patradevi/S'wadi PNJ/Patradevi/S'wadi PNJ –S .wadi Belgaum PNJ - S Wadi Solapur PNJ-Poona (Luxury) PNJ-Shirdi (Volvo) PNJ-Solapur

59 108 310 59 317 44 195 59 65 71 233 134 71 59 56 44 62 56 59 59 161 528 485 679 528

9.45 10.00 10.30 10.45 12.00 12.30 12.30 12.45 13.00 13.15 13.30 14.50 14.45 15.25 16.30 17.15 17.30 17.40 17.45 18.15 07.45 20.00 19.00 19.15 20.00

33/88/183/33/183/32/121/33/41/42/144/88/42/33/39/32/38/39/33/33/100/315/450/980/308/-

Rates would vary with seasonal discounts. PANAJI BUS STAND DEPARTURE TIME (KARNATAKA) K. T. C. L. Sr. No.

Route

Kms

Time

Fare

1 2 3 4 5 6 7 8

PNJ - Mangalore PNJ/Chorla/Belgaum PNJ/Anmod/Belgaum PNJ - Saundatti PNJ -Hubli PNJ/Chorla/Belgaum

405 130 160 214 205 130

06.15 06.15 06.30 06.45 07.00 08.30

244 76/95 129/117/76/-

PNJ\Anmod/Belgaum

160

08.45

95/-

10 11 12 13 14

PNJ/Anmod/Belgaum

160

09.00

95/-

PNJ - Hospet PNJ/Anmod/Belgaum PNJ - Chikkodi

344 160 202

09.30 10.00 10.15

213/95/123/-

15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

Panaji – Hubli – Haveri PNJ/Anmod/Belgaum PNJ - Badami PNJ - Hubli PNJ/Anmod/Belgaum PNJ - Hubli PNJ/Chorla/Belgaum PNJ/Mangalore PNJ /Raichur PNJ - Mysore PNJ/Chorla/Belgaum PNJ/Anmod/Belgaum PNJ /Gulbarga PNJ /Bangalore (Luxury) PNJ - Bijapur PNJ-Hyderabad

282 160 342 205 160 205 130 405 510 624 130 160 526 641 370 749

11,00 11.00 11.30 12.15 13.00 13.15 13.30 13.30 15.00 15.00 15.30 16.30 17.00 16.30 18.30 15.30

*NB: RATES ARE SUBJECT TO CHANGE NOTIFICATION ISSUED FROM TIME TO TIME.

AS

PER

162/95/209/117/95/117/76/244/304/379/76/95/322/430/227/600/-

GOVERNMENT

SHUTTLE SERVICES. The Corporation in tune with its objective of providing comfortable and efficient services provides these point to point services through mini/midi/big buses connecting the major commercial towns like Panaji, Margao, Vasco, Mapusa, Ponda, Curchorem. These Services are non-stop without standees and hence, travel time is less, besides passengers are dropped inside the City during office timings. The Fare for these services are as under: Panaji to Margao and vice versa Panaji to Vasco and vice versa Panaji to Mapusa and vice versa Margao to Curchorem and vice versa Panaji to Ponda and vice versa Margao to Vasco and vice versa

Rs22.00 Rs 2100 Rs09.00 Rs.14.00 Rs.20.00 Rs.20.00

SCHOOL SERVICES The Corporation operates special services to the schools as per the School timings based on the request of the schools and as per the request made by the school. The services are operated on the Monthly Passes issued to the Students based on the amount collected by the School Management. The services are offered to the following Schools:

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18.

Our Lady of Rosary High School, Dona Paula. Sharada Mandir High School, Miramar. Kendriya Vidhyalaya I.N.S.Mandovi, Verem. Hedgewar High School, Panaji. Sanjay School, Porvorim. Vidhya Prabhodini High School, Porvorim. St. Joseph High School, Verna. Regina Mundi High School, Vasco. St.Theresa High School, Vasco. Don Bosco High School, Netravali. Kendriya Vidhyalay, Ponda. People's High School, Panaji. Don Bosco, Panaji. Mushtifund High Schoo, Panaji. Kendriya Vidhyalay, Bambolim. St. Cruz High School, St. Cruz. Holy Family High School, Porvorim. Bal Bharati Vidya Mandir, Ribandar.

HIRING OF BUSES ON CONTRACT Casual Contract Rates The Casual Contract rates for Volvo A. C., Luxury, Semi Luxury, Mini Buses are as follows: Type of Contracts

Types of buses

Round A.C. Volvo Contract Luxury Semi/Luxury Mini Bus Mini Bus Mini Bus Drop A.C. Volvo Contract Luxury Semi Luxury Mini Bus Mini Bus Mini Bus

45 Seater 35 Seater 50 Seater 30 Seater 23 Seater 39 seater 45 Seater 35 Seater 50 Seater 30 Seater 23 Seater A 39 Seater

Minimum Upto 100 Kms. Kms. 100 100 100 100 100 100 75 75 75 75 75 75

Rs. 45/Rs. 35/Rs. 30/Rs. 25/Rs. 20/Rs. 28/Rs. 60/ Rs. 43/Rs. 40/Rs. 30/Rs. 27/Rs. 35/-

Beyond Minimum Detention 100 Amount Amount kms. Rs. 45/- Rs. 4500/- Rs. 4000/Rs. 30/- Rs. 3500/- Rs. 2500/Rs. 25/- Rs. 3000/- Rs. 2000/Rs. 23/- Rs. 2500/- Rs. 1600/Rs. 18/- Rs. 2000/- Rs. 1400/Rs. 25/- Rs. 2800/- Rs. 1800/Rs. 60/- Rs. 4500/Rs. 40/- Rs. 3225/Rs. 35/- Rs. 3000/Rs. 27/- Rs. 2250/Rs. 25/- Rs. 2025/Rs. 33/- Rs. 2625/-

The Terms and Conditions in brief are as follows: (1)For Students rates shall be Rs.2/- less per Km. on all types of buses. (2)For Government Departments, Election Commissioner, Police Department and Collector's Office, minimum Kms. be taken 75 kms. and charged as per students rates and other Government Departments shall be charged as usual rates. (3)Taxes & Fees shall be paid by the Party.

(4)Buses if operated more than 10 hrs. in a day, additional charges of Rs.100/per hour shall be recovered. No extra charges for first 0 to 30 minutes but from 30 to 60 minutes be considered as one hour and shall be charged accordingly. (5)If bus is booked for half day i.e morning from 06.00 hrs., 13.00 hrs. or from 13.00 hrs. to 22.00 hrs., charges shall be ¾ th of rates given above with same minimum kilometers defined. (6)Students Concession shall be extended on Interstate routes too. (7)Rates are inclusive of Permit Fees. (8)Other Terms & Conditions & other details of the Casual Contract shall remain same. (9)Interstate operated kilometers shall be charged Per Average Kilometers Per Day (Ref. Order No. KTC/TRF/9-1/05-06/577 dated 25/07/2005). (10)Permit Fee shall be Rs. 50/- for any Permit. PASS SERVICE ON SHUTTLE SERVICE Monthly Pass System is implemented on shuttle services

with effect from

01/12/2004. 1. Panaji- Margao - Panaji

- Rs. 1012

2. Panaji - Vasco - Panaji

- Rs. 966/-

3. Margao - Vasco - Margao

- Rs. 920/-

4. Panaji - Ponda - Panaji

- Rs. 920/-

5. Panaji - Mapusa - Panaji

- Rs. 414/-

6. Margao – Curchorem - Margao

- Rs. 644/-

Passes are issued under following Conditions. 01. 02.

23 days to & fro amount is charged. No one way pass to be issued.

03.

Pass should be purchased from T.C. or Ticket Issue Clerk.

04.

Pass can be used on all KTCL buses, except for A. C. & Luxury. They can travel A. C. or Luxury buses by paying difference in fare on endorsed

route. 05.

Pass is valid on specified route.

06.

Pass is not transferrable.

07.

Passengers can directly board the bus on punching the ticket.

08.

Passes are available at the Counter or Booking Clerk of respective Depot.

09.

Passes available on any day with proportionate fare charges.

10.

Pass holder to carry pass daily. No passenger shall be allowed without

pass

on the bus.

11.

Pass can be cancelled /surrendered any time, at any place with refund entitlement of proportionate charges collected. Additional amount of Rs.

30/-

towards service charges in advance shall be charged

.

12. 13.

Pass holders can board at bus station only and in between boarding shall not be allowed on shuttle buses. He/she can board on other buses at any point on specified route. Passes will be punched by Counter Clerk, Conductor or Traffic Controller.

14.

This Pass System Scheme is implemented w.e.from 1st December, 2004.

15.

KTCL reserves the right enforce/delete/modify shuttle pass scheme

without

prior notice.

DAILY & MONTHLY PASSES Daily & Monthly Pass System is implemented with effect from 01/12/2007. DAILY PASS - Rs. 40/- (Travel in any KTCL Buses, except Shuttle Services and Luxury Buses in Goa from 00.00 hrs. to 24.00 hrs.) The Daily Pass is of value of Rs. 40/-, Yellow in Colour, valid from 00.00 hrs. to 24.00 hrs. on the date of journey. The Daily Pass is for travel within Goa in any KTCL Bus (except Shuttle, Luxury and A.C. Buses). These Passes will be drawn by the Depot Managers from Central Stores and will be issued from the Booking Offices and Control Rooms of the Corporation given as under:

(1)Panaji Depot – (a) Panaji Control Room, (b) Panaji Booking Office, (c) Ponda Control Room. (2)Porvorim Depot – (a) Mapusa Control Room/Booking Office, (b) Bicholim Bus Stand, Control Room, (c) Sanquelim Bus Stand, Control Room. (3)Vasco Depot – (a) Vasco City Shuttle Control Room, (b) Vasco Bus Stand Control Room. (4)Margao Depot – (a) Margao Control Room/Booking Office, (b) Sanvordem Bus Stand, Control Room, (c) Canacona Bus Stand, Control Room, (d) Cuncolim Bus Stand, Control Room. These Passes are printed in booklet form of 100 Passes each. The Asstt. Accountants of the concerned Depots should requisition the requirement of these Passes from Central Stores and issue the same to the concerned Controllers/Booking Clerks with instructions on or before 24/11/2007. The Controllers/Booking Clerks should be instructed to wirte the date column in the Pass with a prefix i.e. if the date of issue is 2nd December, 2007, it should be compulsorily written as 02/12/07. It is also mandatory for the Controllers/Booking Clerks to write the date in words below the date column to prevent

misuse of the Pass. The Daily Pass will be issued for the day's journey on the date of issue and also for the subsequent day's issue. No Passes for future dates other than the date of journey and the subsequent day shall be issued by the Controllers/Booking Clerks. These Passes will be issued after production of the proper Identities by the passengers, which should be verified by the Controllers/Booking Clerks. The proof of identities are (1) Voter's Election Card, (2) Government Social Security Card, (3) Driving Licence, (4) Passport, (5) Bank Pass Book with Photo endorsed, (6) School Identity Cards issued by Authorities, (7) PAN Cards, (8) Any other Card issued by Government Departments signed by the Head of Department.

MONTHLY PASS - Rs. 900/- (Travel in any KTCL Bus, except Shuttle Services & Luxury Buses in Goa for one month.) The Monthly Pass is of value of Rs. 900/-, Blue in Colour valid for one month from the date of issue. The Monthly Pass is for travel within Goa in any KTCL Bus, except Shuttle, Luxury and A.C. Buses for one full month within the State of Goa. These Passes will be issued from the Control Points and the Booking Counters of the Corporation. The concerned Asstt. Accountants of the Depots shall requisition and withdraw these Passes from the Central Stores and issue the same to the Control Room/Booking Offices on or before 24/11/2007 and the Controllers/Booking Clerks should be trained to issue these Buses. The passenger desirous of availing these Passes should compulsorily produce a photograph which will be fixed on the column of the photo and will be stamped with KTCL stamp on the photograph and signed by the Controllers/Booking Clerks. These Passes will be issued on production of Identity Proof mentioned above. These Passes can be issued on any date of the month and be valid for 30 days i.e. if the pass is issued on 26/11/2007, the same will be valid till 25/12/2007. A separate receipt will be issued by the Controllers/Booking Clerks to the Pass Holders for having received the Pass amount, which will be recorded in the monthly Pass.

OTHER SERVICES PARCEL SERVICE Parcel System is available on the K.T.C. Operated routes Of Goa and Inter State. RATES Rates for unaccompanied document and parcel are given below. A Document small envelope Rs. 20/Document File Size Rs. 40/B Parcel Distance below 200 kms. Up to 2 kg. 2 kg. up to 10 kg. 10 kg. up to 20 kg.

Above 200 kms. Rs. 20 Rs. 30/Rs. 50/-

Rs. 40/Rs. 60/Rs. 100/-

Handling Charges to be paid by consignee = Rs. 10/- per Parcel. No Handling Charges for documents & Envelopes. WHARFAGE CHARGES PER DAY : (1) Rs. 5/- for document & parcel up to 5 kg.

(2) Rs. 10/- for parcel above 5 kg. Max parcel wt. is 20 kg. only. Portage Charges : (1) No Portage Charges shall be paid to Porter. (2) Conductor to load and unload the parcel. (3) Parcel above 10 kg. will be paid loading charged of Rs. 2/per Parcel to conductor during parcel handling. RULES AND REGULATION OF BOOKING PARCEL ARE AVAILABLE FOR PERUSAL WITH THE TRAFFIC CONTROLLERS AT THE K.T.C BUS STANDS MAIL SERVICES We carry the postal mails to the different locations and villages in the state of Goa as per the request of the postal authorities CONCESSIONS (A) Honourable Member of Legislative Assembly: The MLA’s are provided 100% concession on intrastate routes on production of Identity card issued by the Legislature Department (B ) Freedom Fighters: Freedom fighters are given 100% concession on intrastate routes on producing of Identity cards issued by Home Department (C) Senior Citizen: The Senior citizens are provided 50% concession on intrastate routes on producing of Identity card issued by the Social Welfare Department. (D) Students: Students are given 50% concessions on intrastate routes on producing of identity card issued by schools/colleges/institutes (E) Blind Person: The blind person is provided 100% concession on intrastate routes on producing of Identity card issued by the Social Welfare Department. (F) Handicapped person: The handicapped is provided 100% concession within the State of Goa. (G) Cancer Patient: The cancer patient is given 100% concession to travel on intrastate and interstate routes for medical treatment on producing of Medical Certificate issued by Goa Medical College/Tata Memorial Hospital.

REFUND RULES The Refund Rules in brief are stated herebelow: The cancellation of advanced tickets booked can be done at the following rates at all the Booking Offices of the Corporation and the Authorised Agents. (a) Three days before the date of journey 10% of the amount shall be deducted towards cancellation charges (b) Two days before the date of journey 15% of the amount shall be deducted towards cancellation charges (c) One day before the date of journey 25% of the amount shall be deducted towards cancellation charges (d) Two hours before the journey 50% of the amount shall be deducted towards cancellation charges REFUND FACILITY - At Booking Counters where the Ticket was obtained. The Refund of Ticket in any cases shall be made within 30 days from the Date of Travel. LOST TICKET The passenger is required to purchase a fresh ticket for the same seat and the date of travel and on completion of travel he is required to send an application within 30 days attaching the ticket he/She travelled and reference of the date of booking of the old ticket and the booking office and submit this application to any of our booking offices for onward submission and verification. The refund shall be made at the desired address after deducting 10% and the Money order or Demand draft charges as applicable. BREAKDOWN In case of breakdown of services and no alternative arrangement made the proportionate fare shall be refunded. The refund of ticket in any cases shall be made within 30 days from the date of travel.

No. KTC/ADMN/1-1/2007-08/

Dated: 17/12/2007.

To, The Director (IT) & Ex-Officio Jt. Secretary to Government of Goa, EDC House, Mezzanine Floor, Panaji Goa. Sir, Ref : Your Circular No. 10(7)/DOIT/citizen charters/2005/1998 With reference to the above Circular we are forwarding herewith the information which provides the brief details on the various services offered by the Corporation. This information may be uploaded in the website. The additional information related to intrastate operation shall be submitted later. I hope you will do the needful at the earliest. Thanking you,

Yours faithfully (SANJAY GOEL, IAS) MANAGING DIRECTOR