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Section3

(18 marks)

You work for ComputerAge Ltd, which is a businessthat puts togethercomputersystemsfor customers.you are responsiblefor noting down details when customershave problemswith the iornputu systemsthat they haveboughtfrom your shop. Listen to the two telephoneconversationsyou have with customersand fill in the forms below. you have 10 secondsto study the forms. I

Gomputer uompurer Aqe Age LIg Ltd , CustomerServlce GtgtdmCr ServlceForm Form ,, ,

Mark UseO

Name: I

Address: 2

Contactphoneno.: Guarantee: full,with partsand servicel-l

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Invoicenumber: J

Description of itemand/ororoblem: 6

Actionto be taken: 7 8

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S ection3

2OO3-CE-ENC LANG B3-5

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PART B

(22% of the subjectmark)

Situation You are Peggy Tang, a Secondary5 studentat St Steven'sSchool. You are a reporterfor the school newspaper. Your editor, Mr Brown, has been askedby the Principal to write an article about a charity called 'Give a Hand', which wantsvolunteersfor its summerprojectsin developingcountries. Mr Brown wants you to write the article. He haswritten you a note and attachedthe following: a memo from the Principal; a letter from the charity 'Give a Hand'; an article by an ex-student,Ricky Yu, abouthis experienceswith 'Give a Hand'; a sample'facts sheet'; and two tapesof interviewsthat Mr Brown had, one with Ms Windsor,the ProjectsManagerof 'Give a Hand', and one with Ricky Yu. You will hearthe tapedinterviews,and all the written materialyou needis in your Data File. You havetwo tasksto do: 1.

Write an article for the school newspaperencowagingSecondary5 leaversto join one of the projects organisedby 'Give a Hand'.

2.

Completea 'facts sheet'which gives detailsof the relevantprojects.

You will have sevenminutes to study the Question-AnswerBook and pagesI and 3 of the Data File in order to familiarise yourself with the situationand the tasksbeforeyou hearthe interviews. You shouldalso look at the two note sheetson pages6 andT of the Data File. Take noteson thesetwo pagesas you listen to the interviews.

LANG B3-7 2OO3-CE-ENG

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Other remffhs

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(per week): 20 2t 22

Travel:

23

Food/acco'ntW@"wi ' 24

(per weeh): 25 25 27 28

Food/accommo&ttan 29

(perweeh):

30 3I 32 33

Food/accomresdation (perweek):

Task2 Total 2003{E:ENCLANGB3-l I

I ENDOF PAPER 27

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