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Project Report on
Customer Complaint Report (CCR)
Name: Varun Satyarthi RollNo.: 1504062
CONTEXT LEVEL DIAGRAM
DFD 1.0
DFD 2.0
DFD 3.0
SEVEN STEP PROBLEM SOLVING PROCESS:1. IDENTIFY THE PROBLEM
2. DETERMINE THE POSSIBLE CAUSE & RANK THEIR IMPORTANCE
3. DESCRIBE THE SHORT TERM ACTION THAT WERE TAKEN. 4.GATHER DATA, DESIGN TESTS TO QUANTIFY THEIR CONTRIBUTION.
5. CONDUCT TESTS, ANALYSE DATA & SELECT SOLUTIONS, FINAL FINDINGS CONCLUSIONS.
6. PLAN & IMPLEMENT THE PERMANENT SOLUTION, FAIL-SAFE WHERE POSSIBLE. 7. MEASURE & EVALUATE FOR CONTINUOUS IMPROVEMENT & RECOGNIZE TEAM.
DFD 4.0
DFD 5.0
ENTITY RELATIONSHIP DIAGRAM
STARTUP SCREEN
LOGIN SCREEN
MAIN SCREEN
CCR GENERATION
CCR ANALYSIS LIST
CCR ANALYSIS PROCESS STEP
REPORT SCREEN
GRAPH SCREEN
STATUSWISE REPORT SCREEN
CCR SEARCH SCREEN
CCR GENERATION REPORT
SEVEN STEP REPORT
PLANTWISE COMPLAINT REPORT
REASONWISE COMPLAINT DETAILS
PARTWISE COMPLAINT REASON DETAILS
AREAWISE COMPLAINT SUMMARY
PLANTWISE COMPLAINT SUMMARY
MONTHWISE COMPLAINT SUMMARY
CUSTOMER COMPLAINT SUMMARY
PARTWISE REPEATATIVE COMPLAINT SUMMARY
MONTH VS TOTAL COMPL. BOOKED
Customer Complaint Report (CCR)
Name: Varun Satyarthi RollNo.: 1504062
CONTEXT LEVEL DIAGRAM
DFD 1.0
DFD 2.0
DFD 3.0
SEVEN STEP PROBLEM SOLVING PROCESS:1. IDENTIFY THE PROBLEM
2. DETERMINE THE POSSIBLE CAUSE & RANK THEIR IMPORTANCE
3. DESCRIBE THE SHORT TERM ACTION THAT WERE TAKEN. 4.GATHER DATA, DESIGN TESTS TO QUANTIFY THEIR CONTRIBUTION.
5. CONDUCT TESTS, ANALYSE DATA & SELECT SOLUTIONS, FINAL FINDINGS CONCLUSIONS.
6. PLAN & IMPLEMENT THE PERMANENT SOLUTION, FAIL-SAFE WHERE POSSIBLE. 7. MEASURE & EVALUATE FOR CONTINUOUS IMPROVEMENT & RECOGNIZE TEAM.
DFD 4.0
DFD 5.0
ENTITY RELATIONSHIP DIAGRAM
STARTUP SCREEN
LOGIN SCREEN
MAIN SCREEN
CCR GENERATION
CCR ANALYSIS LIST
CCR ANALYSIS PROCESS STEP
REPORT SCREEN
GRAPH SCREEN
STATUSWISE REPORT SCREEN
CCR SEARCH SCREEN
CCR GENERATION REPORT
SEVEN STEP REPORT
PLANTWISE COMPLAINT REPORT
REASONWISE COMPLAINT DETAILS
PARTWISE COMPLAINT REASON DETAILS
AREAWISE COMPLAINT SUMMARY
PLANTWISE COMPLAINT SUMMARY
MONTHWISE COMPLAINT SUMMARY
CUSTOMER COMPLAINT SUMMARY
PARTWISE REPEATATIVE COMPLAINT SUMMARY
MONTH VS TOTAL COMPL. BOOKED
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