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COMPLAINT REGISTER Complaint No.
Customer
Technician Contact Name & No.
E-1001
GTL LIMITED.,
MANISH KUMAR MISHRA 9956142445
E-1003 E-1119 E-1121
GTL LIMITED., GTL LIMITED., GTL LIMITED.,
MANISH KUMAR MISHRA 9956142445 ASHISH RANJAN 9005092041 ASHISH RANJAN 9005092041
E-1217
BHARTI INFRATEL LIMITED
VINAY KANT 9648312251
DG Supplied By
District
Site Name
Site ID
Circle
MAGIEC
BALLIA
MALAF HASANPUR
GTL
UP-E
EASTERN DIESEL SALES & SERVICE Mahindra
BALLIA MAU MAU
RATSAR SHERPUR RASUPUR
GTL GTL GTL
UP-E UP-E UP-E
EASTERN DIESEL SALES & SERVICE Mahindra EASTERN DIESEL SALES & SERVICE Mahindra EASTERN DIESEL SALES & SERVICE Mahindra
MAU
FATEHPUR TAL NARJAFTL01
UP-E
EASTERN DIESEL SALES & SERVICE Mahindra
Engine Sr. Model No.
KVA Rating
4B7T1259
40
6M7CC1626
40 40 40
P4K8A209104375GM
25
4575GM
Date of Failure Installation Hours
39756
UW / OW
Mode of Complaint Reported
2000
Under Warranty
TELEPHONIC
1860 12349 400
Under Warranty Out of Warranty Under Warranty
TELEPHONIC TELEPHONIC TELEPHONIC
400
Under Warranty
TELEPHONIC
Complaint received Date & Time (A1)
Customer Complaint
9/22/2009 11:00
PANEL FAULTY
9/22/2009 11:00 10/13/2009 10:00 10/13/2009 14:00
PANEL FAULTY BATTERY NEED TO BE CHANGED BATTERY NEED TO BE CHANGED
10/16/2009 14:00
CHARGING ALT FAULTY
CATEGORY
Date & Time of Response (B1)
Complaint Closing Date &Time (C1)
Minor
9/22/2009 11:30
9/23/2009 11:30
Minor Minor Minor
9/22/2009 11:45 10/13/2009 10:30 10/13/2009 20:00
9/22/2009 13:45 10/13/2009 17:30 10/13/2009 20:00
Minor
10/16/2009 18:00
10/16/2009 22:00
Response time (B1A1) Hrs.
Resolution time A1) Hrs.
0:30:00
24:30:00
0:45:00
2:45:00
0:30:00 6:00:00
7:30:00 6:00:00
4:00:00
8:00:00
(C1-
Within/Out Of SLA
FSR No.
Within SLA Within SLA Within SLA Within SLA Within SLA
NOT IN SCOPE NOT IN SCOPE 2191
Failed Component/ Aggregate
Natuire of Complaint
Status O/C
Material Required / Changed
Parts not available Parts not available
COMPLAINT
Parts not available Parts not available CLOSED CLOSED ALTERNATOR REPAIR+CHARGING BULB CLOSED
Expected Resolution date if open
Other Customer name
Spares Cost
Transportation (Only Aggregate Repairs)
Sublet Cost (FIP, Starter, Charging Alt., Radiator & Main Alternator)
19
256
2200
Labor Cost Total
COMPLAN T /SERVICE REMARKS IF ANY
0
0
C
0
0 0 0
C c c
3475
C
1000
BATTERY REPLACEMENT IS NOT IN OUR SCOPE PEASE ASKED TO CUSTOMER TO RAISE PO BATTERY REPLACEMENT IS NOT IN OUR SCOPE PEASE ASKED TO CUSTOMER TO RAISE PO
KED TO CUSTOMER TO RAISE PO KED TO CUSTOMER TO RAISE PO
#REF!
#REF!
#REF!
#REF!
39714 39716
COMPLAINT REGISTER Complain Customer t No.
Technician Contact Name & No.
E-1001
GTL LIMITED.,
MANISH KUMAR MISHRA 9956142445
E-1003
GTL LIMITED.,
MANISH KUMAR MISHRA 9956142445
E-1119
GTL LIMITED.,
ASHISH RANJAN 9005092041
E-1120
GTL LIMITED.,
ASHISH RANJAN 9005092041
E-1121
GTL LIMITED.,
ASHISH RANJAN 9005092041
E-1178
ASTER
PRADEEP 9721993700
E-1184
BHARTI INFRATEL LIMITED
RAMAKANT MISHRA 9651481362
E-1217
BHARTI INFRATEL LIMITED
VINAY KANT 9648312251
E-1218
BHARTI INFRATEL LIMITED
ALOK SHAHI 9838000270
E-1219
BHARTI INFRATEL LIMITED
MUKESH SHARMA, 9198494970
E-1220
BHARTI INFRATEL LIMITED
MUKESH SHARMA, 9198494970
E-1229
GTL LIMITED.,
GYAN PRAKASH 9005348001
E-1230
GTL LIMITED.,
GYAN PRAKASH 9005348001
E-1237
ESSAR
PAWAN KUMAR 9795390433
E-1240
BHARTI INFRATEL LIMITED
ARVIND KUMAR 9956290384
E-1241
BHARTI INFRATEL LIMITED
ARVIND KUMAR 9956290384
E-1244
BHARTI INFRATEL LIMITED
ARJUN 9005999435
E-1245
GTL LIMITED.,
GYAN PRAKASH 9005348001
E-1246
GTL LIMITED.,
GYAN PRAKASH 9005348001
E-1248
BHARTI INFRATEL LIMITED
VINEET KUMAR 9935778771
E-1249
BHARTI INFRATEL LIMITED
JUGAL 9005630007
E-1250
GTL LIMITED.,
GYAN PRAKASH 9005348001
E-1251
BHARTI INFRATEL LIMITED
SARDAPARSD 9794086739
E-1252
BHARTI INFRATEL LIMITED
SARDAPARSD 9794086739
E-1253
BHARTI INFRATEL LIMITED
SARDAPARSD 9794086739
E-1254
BHARTI INFRATEL LIMITED
SARDAPARSD 9794086739
E-1255
ESSAR
CHOTELAL 9839258762
E-1258
GTL LIMITED.,
GYAN PRAKASH 9005348001
E-1261
BHARTI INFRATEL LIMITED
PARDEEP KUMAR 9984083532
E-1262
BHARTI INFRATEL LIMITED
SANJEEV 9793334661
E-1263
BHARTI INFRATEL LIMITED
SATBHUSHAN TIWARI 9956296895
E-1264
BHARTI INFRATEL LIMITED
ALOK SHAHI 9838000270
E-1265
BHARTI INFRATEL LIMITED
VINEET KUMAR 9935778771
E-1266
BHARTI INFRATEL LIMITED
ALOK SHAHI 9838000270
E-1267
BHARTI INFRATEL LIMITED
SANJEEV KUMAR 9793334669
E-1268
BHARTI INFRATEL LIMITED
ARJUN 9005999435
E-1269
ESSAR
VIKASH SINGH 9792787866
E-1270
BHARTI INFRATEL LIMITED
TRILOKI NATH 9935056532
E-1280
BHARTI INFRATEL LIMITED
RAJESH YADAV 9936314225
E-1281
BHARTI INFRATEL LIMITED
RAJESH YADAV 9936314225
E-1282
BHARTI INFRATEL LIMITED
RAJESH YADAV 9936314225
E-1283
BHARTI INFRATEL LIMITED
JUGAL 9005630007
E-1284
BHARTI INFRATEL LIMITED
JUGAL 9005630007
E-1285
BHARTI INFRATEL LIMITED
OM PRAKASH 9794120076
E-1288
BHARTI INFRATEL LIMITED
ALOK SHAHI 9838000270
E-1289
BHARTI INFRATEL LIMITED
ALOK SHAHI 9838000270
E-1290
ESSAR
CHOTELAL 9839258762
E-1291
BHARTI INFRATEL LIMITED
SARDA 9794086739
E-1292
BHARTI INFRATEL LIMITED
SARDA 9794086739
E-1293
AIRCEL
SANOTSH SHARMA 9838943957
E-1297
BHARTI INFRATEL LIMITED
RAGHVENDRA 9839305531
E-1298
BHARTI INFRATEL LIMITED
ANIL PATHAK 962849483
E-1302
BHARTI INFRATEL LIMITED
VINAY KANT 9648312251
E-1303
BHARTI INFRATEL LIMITED
GAJENDRA 9839778828
E-1304
ESSAR
AKASH TRIPATHI 9838491232
E-1305
BHARTI INFRATEL LIMITED
ANIL PATHAK 9628414403
E-1306
BHARTI INFRATEL LIMITED
VARUN TIWARI 9956416070
E-1307
BHARTI INFRATEL LIMITED
SARADA PARSAD 979408739
E-1309
BHARTI INFRATEL LIMITED
VINEET KUMAR 9935778771
E-1312
BHARTI INFRATEL LIMITED
JUGAL 9005630007
E-1316
BHARTI INFRATEL LIMITED
ALOK SHAHI 9838000270
E-1321
BHARTI INFRATEL LIMITED
VINAY KANT 9648312251
E-1323
BHARTI INFRATEL LIMITED
MUKESH SHARMA, 9198494970
E-1329
ESSAR
RAGHVENDRA 9839305531
E-1330
BHARTI INFRATEL LIMITED
CHANDRA KANT UPADHYAY 9005331136
E-1331
BHARTI INFRATEL LIMITED
PRADEEP YADAV 9838130906
E-1338
BHARTI INFRATEL LIMITED
GAJENDRA 9839778828
E-1339
BHARTI INFRATEL LIMITED
AKHAND PRATAP SINGH 9839946851
E-1340
BHARTI INFRATEL LIMITED
SANJEEV KUMAR 9793334669
E-1348
BHARTI INFRATEL LIMITED
VINAY KANT 9648312251
E-1349
BHARTI INFRATEL LIMITED
VINAY KANT 9648312251
E-1351
BHARTI INFRATEL LIMITED
MADHUVAN SINGH 9838152260
E-1352
BHARTI INFRATEL LIMITED
VARUN TIWARI 9956416070
E-1353
BHARTI INFRATEL LIMITED
E-1354
BHARTI INFRATEL LIMITED
E-1355
BHARTI INFRATEL LIMITED
VARUN TIWARI 9956416070 ANIRUDH YADAV 9794282538 SANJEEV KUMAR 9793334669
District
Site Name
Site ID
Circle
MAGIEC
DG Supplied By
BALLIA
MALAF HASANPUR
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
BALLIA
RATSAR
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
SHERPUR
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
HANSRAJPUR
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
RASUPUR
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
BALLIA
SHRINAGAR
ASTER
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
LAL DARWAJA
GZP01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
FATEHPUR TAL NARJA
FTL01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
DEVKALI
GKVN15
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
JAUHARGANJ
GKVN09
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
SADAT
SDT01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
RAGHUNATHPURA
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
CHIRAUWA
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
SRAVA
ESSAR
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
KHAIRABAD
KHB-01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
BARAHADPUR
BQP01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
GAI
GIN01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
MAJHAWAR
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
MADHUVAN
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
PURANI KOTWALI
AZA01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
BHARSAR
GKVN17
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
AZAM NAGAR
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
PUSPNAGAR
POO01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
DIDARGANJ
DDG01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
MUDHIAAR
MUY01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
PHULPUR
PHU01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
GOPALPUR
ESSAR
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
AMILA
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
JIYANPUR
JYG01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
FATTAN PUR
FPT01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
BALLIA
DIGHAR
DGI01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
DARMARPUR
DMN01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
MUKERI GANJ
AZA04
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
BASU CHAK
BCK01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
FARIHA
FAR01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
BELSARIA SIGERA
BLS01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
SIPAH
ESSAR
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
BALLIA
TIKADEWARI
TWR01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
ZAMANIA
ZAM01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
DEWAL
DWL01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
NADESAR
NNJ01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
JAGHIPUR
GKVN07
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
JAGHIPUR
GKVN07
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
NIYAUJ
NYJ01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
DAUPUR
DDP01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
BASU CHAK
BKC01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
PATHI
ESSAR
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
SURHAN
SRN01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
RAJAPUR SIKRAUR
RJS01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
BALLIA
HADASAR
AIRCEL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
PALTHI
ESSAR
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
BARPUR
MAU07
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
MADANPURA
MAU02
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
SAURI
SUR01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
BALLIA
KATHAURA
ESSAR
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
CHAKRA
CKK01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
BALLIA
LILAKAR
LIL01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
NIKASI PUR
NKS01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
AVAVA
AVV01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
GAUSPUR
GOU01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
CHOCHAK PUR
CKP01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
PALIYA
PLY01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
MANGARI
MIG01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
SISWARA
ESSAR
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
NAGSAR
NNJ01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
DEVKALI SONVALI
GKVN15
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
RASARA
RSR01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
DOHARIGHAT
DRG01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
BALLIA MAU AZAMGARH
JAGDISHPUR CENTARAWA JDP01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
KOPAGANJ
KPG01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
MADANPURA
MAU02
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
MUGHMAS PUR
MNM01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
BELTHARA ROAD
BLT01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
BALLIA
BALLIA
BELTHARA ROAD
BLT01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
BIHARAJPUR
BRJ01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
FATTAL PUR
FPT01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
Engine Sr. No.
Model
KVA Rating
4B7T1259
4575GM
40
6M7CC1626 4445GM
40
Date of Failure Installati Hours on
UW / OW
Mode of Complaint Reported
2000
Under Warranty
TELEPHONIC
1860
Under Warranty
TELEPHONIC
40
12349
Out of Warranty
TELEPHONIC
30
400
Under Warranty
TELEPHONIC
40
400
Under Warranty
TELEPHONIC
15
400
Under Warranty
TELEPHONIC
2GN5184WA 2185GN
10
38660
400
Under Warranty
TELEPHONIC
P4K8A20910 4375GM
25
39756
400
Under Warranty
TELEPHONIC
2GN6771A
2185GN
10
38602
400
Under Warranty
TELEPHONIC
2I6A6614
2185GN
10
38580
400
Under Warranty
TELEPHONIC
2GN11231A
2185GN
7.5
38743
400
Under Warranty
TELEPHONIC
20
400
Under Warranty
TELEPHONIC
30
400
Under Warranty
TELEPHONIC
15
400
Under Warranty
TELEPHONIC
400
Under Warranty
TELEPHONIC
2GN12315A
2185GN
10
3RGM6045
3255GM
15
3-Feb-08
400
Under Warranty
TELEPHONIC
P3I8AC13698 3255GM
25
12-Sep-08
400
Under Warranty
TELEPHONIC
4M7CE1543 4445GM
30
N/A
400
Under Warranty
TELEPHONIC
30
400
Under Warranty
TELEPHONIC
400
Under Warranty
TELEPHONIC
2E6A2417
2185GN
10
3D7AD1010
3255GM
15
18-Jun-07
400
Under Warranty
TELEPHONIC
P3S8L28653 3305GM
20
N/A
400
Under Warranty
TELEPHONIC
2M7AC2824 2185GM
10
16-Nov-07
400
Under Warranty
TELEPHONIC
15
18-Nov-07
400
Under Warranty
TELEPHONIC
400
Under Warranty
TELEPHONIC
400
Under Warranty
TELEPHONIC
400
Under Warranty
TELEPHONIC
2P7AC2887 2185GM 2J6A68352185GN 2E6A27142185GN
15 10
2-Apr-07
15
400
Under Warranty
TELEPHONIC
2H7AC1753 2185GM
10 25
10-Aug-07
13900
Out of Warranty
TELEPHONIC
3RGM4096
3255GM
25
28-Dec-07
400
Under Warranty
TELEPHONIC
P4J814458
4375GM
25
27-Sep-08
400
Under Warranty
TELEPHONIC
P3E8AC4560 3255GM
15
7-Jun-08
400
Under Warranty
TELEPHONIC
2GN13183A 2185GN 2E7AC4264
7.5
N/A
400
Under Warranty
TELEPHONIC
2185GN
10
22-Jul-07
400
Under Warranty
TELEPHONIC
3RGM11613 3255GM
15
21-Nov-08
400
Under Warranty
TELEPHONIC
3H7AC2697 3255GM
15
1-Sep-07
400
Under Warranty
TELEPHONIC
400
Under Warranty
TELEPHONIC
15 P4S8A29541 4375GM
25
15-Jan-09
400
Under Warranty
TELEPHONIC
2GN6238WA 2185GN
10
5-Dec-05
400
Under Warranty
TELEPHONIC
3RGM12937 3255GM
15
11-Apr-08
400
Under Warranty
TELEPHONIC
P3E8AC4409 3255GM
15
N/A
400
Under Warranty
TELEPHONIC
P4M8A22318 4375GM
25
16-Jun-09
400
Under Warranty
TELEPHONIC
P4S8A29526 4375GM
25
16-Jun-09
400
Under Warranty
TELEPHONIC
3RGM4109
3255GM
15
28-Dec-07
400
Under Warranty
TELEPHONIC
2J6A7991
2185GN
10
12-Nov-06
400
Under Warranty
TELEPHONIC
2185GN
10
22-Jul-07
400
Under Warranty
TELEPHONIC
400
Under Warranty
TELEPHONIC
400
Under Warranty
TELEPHONIC
400
Under Warranty
TELEPHONIC
15
400
Under Warranty
TELEPHONIC
15
400
Under Warranty
TELEPHONIC
2E7AC4264
15 P4M8AC21930 4375GM
25
P3E8AC4367 3255GM
15
P4A9A31251 4375GM
29-May-08
25
17-Feb-09
400
Under Warranty
TELEPHONIC
4375GM
25
10-Oct-08
400
Under Warranty
TELEPHONIC
PK48A20600 4375GM
10
9-Nov-08
400
Under Warranty
TELEPHONIC
P4K8A18494
400
Under Warranty
TELEPHONIC
3RGM5089
3255GM
15 15
15-Jan-08
400
Under Warranty
TELEPHONIC
2D7A3854
2185GM
10
14-Nov-07
400
Under Warranty
TELEPHONIC
3255GM
10
31-Dec-07
400
Under Warranty
TELEPHONIC
3RGM8278
3255GM
15
29-Feb-08
400
Under Warranty
TELEPHONIC
3RGM7231
3RGM4095
3255GM
25
19-Feb-08
400
Under Warranty
TELEPHONIC
P4J8A16720 4375GM
25
13-Sep-08
400
Under Warranty
TELEPHONIC
P4S8A27736 4375GM
25
30-Jan-09
400
Under Warranty
TELEPHONIC
15 24-May-08
400
Under Warranty
TELEPHONIC
15
400
Under Warranty
TELEPHONIC
P3E8AC4392
3255GM
P3E8AC4409
3255GM
15
400
Under Warranty
TELEPHONIC
2GN6771A
2185GN
10 7-Sep-05
400
Under Warranty
TELEPHONIC
25
400
Under Warranty
TELEPHONIC
15 N/A
400
Under Warranty
TELEPHONIC
25
400
Under Warranty
TELEPHONIC
15
400
Under Warranty
TELEPHONIC
25
400
Under Warranty
TELEPHONIC
15
400
Under Warranty
TELEPHONIC
25
400
Under Warranty
TELEPHONIC
3C7A2713
3255GM
25
400
Under Warranty
TELEPHONIC
10
400
Under Warranty
TELEPHONIC
15
400
Under Warranty
TELEPHONIC
Complaint received Date Customer Complaint & Time (A1) 22-Sep-2009
PANEL FAULTY
22-Sep-2009
PANEL FAULTY
13-Oct-2009
BATTERY NEED TO BE CHANGED
13-Oct-2009
BATTERY NEED TO BE CHANGED
13-Oct-2009
BATTERY NEED TO BE CHANGED
26-Oct-2009
FUEL PUMP FAULTY + STARTING FAULTY
27-Oct-2009
HIGH FUEL CONSUMPTION
1-Nov-2009
CHARGING ALT FAULTY
11/1/2009 14:00
WIRING HARNESS + MAGNETIC SWITCH FAULTY
2-Nov-2009
FIP FAULTY
2-Nov-2009
VOLATAGE FULCTION
3-Nov-2009
HIGH LUBE OIL CONSUMPTION
3-Nov-2009
HIGH LUBE OIL CONSUMPTION
3-Nov-2009
RADAITOR STAND DAMAGED + AIR CLEANER BLADE
5-Nov-2009
CHARGING ALT FAULTY + STOP SOLENOID FAULTY +MAGNETIC SWITCH FAULTY + STARTING SWITCH FAULTY
5-Nov-2009
STOP SOLENOID FAULTY + MAGNETIC SWITCH FAULTY
6-Nov-2009
DG NOT STARTING
6-Nov-2009
AUTOMATION PROBLEM
6-Nov-2009
AUTOMATION PROBLEM
7-Nov-2009
FIP FAULTY
7-Nov-2009
AIR HOSE PIPE + BATTERY TERMINAL
7-Nov-2009
CHARGING ALT FAULTY
7-Nov-2009
CHARGING ALT BELT + FAN BELT + FUEL MAIN PIPE + FUEL RETURNING PIPE + STOP SOLENOID FAULTY
7-Nov-2009
FUEL RETURNING PIPE + CHARGING ALT BELT
7-Nov-2009
FUEL RETURNING PIPE + MAIN FUEL PIPE + STOP SOLENOID FAULTY
7-Nov-2009
FUEL RETURNING PIPE + CHARGING ALT BELT + L LOP FAULTY
7-Nov-2009
FAN BELT + MAIN ALT BELT + AC ALT BASE PLATE
9-Nov-2009
PANEL FAULTY
10-Nov-2009
HIGH FUEL CONSUMPTION
10-Nov-2009
CHARGING ALT FAULTY + STOP SOLENOID FAULTY + MAGNETIC SWITCH FAULTY
11-Nov-2009
NOZZLE RETURNING PIPE
11-Nov-2009
CHARGING ALT FAULTY
11-Nov-2009
RADIATOR LEAKAGE
11-Nov-2009
RADIATOR CHOCK + WATER THROW FROM RADIATOR
12-Nov-2009
FUEL RETURNING PIPE + COOLANT BOX
12-Nov-2009
CHARGING ALT FAULTY
13-Nov-2009
SILENCER BELLOW BROKEN
14-Nov-2009
CHARGING ALT FAULTY
14-Nov-2009
HIGH FUEL CONSUMPTION + MAGNETIC SWITCH FAULTY
14-Nov-2009
CHARGING ALT BASE PLATE + FAN BELT
14-Nov-2009
RADIATOR BASE PLATE BROKEN
14-Nov-2009
HIGH FUEL CONSUMPTION
14-Nov-2009
HIGH FUEL CONSUMPTION
15-Nov-2009
WIRING HARNESS
16-Nov-2009
AC ALT FAULTY
16-Nov-2009
FIP FAULTY+L LOP FAULTY
17-Nov-2009
CHARGING ALT FAULTY
17-Nov-2009
CHARGING ALT FAULTY
17-Nov-2009
CHARGING ALT FAULTY
18-Nov-2009
MAGNETIC SWITCH FAULTY + CHARGING ALT FAULTY
19-Nov-2009
INLATE HOSE PIPE + OUTLATE HOSE PIPE
20-Nov-2009
FEED PUMP TO FILTER PIPE CRACKED
21-Nov-2009
DG NOT TAKING LOAD
22-Nov-2009
FIP + SELF FAULTY
22-Nov-2009
CHARGING ALT FAULTY
22-Nov-2009
CHARGING ALT FAULTY
22-Nov-2009
SOLENOID FAULTY
22-Nov-2009
RADIATOR LEAKAGE
23-Nov-2009
SELF FAULTY
24-Nov-2009
DG MAKING AIR
26-Nov-2009
WATER DILUTION
26-Nov-2009
DG BACK COMPRESSOR
27-Nov-2009
CHARGING ALT FAULTY
28-Nov-2009
INLATE HOSE PIPE + OUTLATE HOSE PIPE + COOLANT
28-Nov-2009
FUEL PUMP FAULTY
29-Nov-2009
SELF FAULTY
1-Dec-2009
RADIATOR CHOCK
1-Dec-2009
FUEL RETURNING PIPE DAMAGE
2-Dec-2009
RADIATOR LEAKAGE
4-Dec-2009
HIGH FUEL CONSUMPTION
4-Dec-2009
HIGH FUEL CONSUMPTION
5-Dec-2009
CHARGING ALT FAULTY
7-Dec-2009
HOUR METER FAULTY
7-Dec-2009
HOUR METER FAULTY
7-Dec-2009
WATER DILUTION
7-Dec-2009
BACK COMPRESSOR + DG OVERHAULING + HIGH SMOKE ( BLUE )
Date of Response (B1)
Time of Complaint Respons Closing Date e (B2) (C1)
Closing Time (C2)
23-Sep-2009
8:00 AM
23-Sep-2009
9:30 AM
27-Oct-2009
7:30 AM
27-Oct-09
11:00 AM
27-Oct-2009
4:00 PM
11-Nov-2009
9:30 AM
1-Nov-2009
2:00 PM
1-Nov-09
4:30 PM
1-Nov-2009
4:00 PM
1-Nov-09
6:30 PM
2-Nov-2009
11:00 AM
2-Nov-09
2-Nov-2009
11:30 AM
2-Nov-09
Response time (B1- Resolution time A1+B2-A2) (C1-B1+C2-B2) Hrs Hours 18:30:00 20:00:00
-961904:00:00 -961905:30:00
20:25
3:30
4:10
17:30
0:30
2:30
1:00
2:30
2:00 PM
0:20
3:00
1:00 PM
0:50
1:30
10:20
0:00
10:20
0:00
15:25
1:45
16:40
2:30
16:40
1:30 2:00 2:00 2:30 2:30
4-Nov-2009
8:45 AM
4-Nov-09
10:30 AM
6-Nov-2009
9:00 AM
6-Nov-09
11:30 AM
6-Nov-2009
9:00 AM
6-Nov-09
10:30 AM
6-Nov-2009
11:00 AM
6-Nov-09
1:00 PM
6-Nov-2009
4:00 PM
6-Nov-09
6:00 PM
6-Nov-2009
4:00 PM
6-Nov-09
6:30 PM
7-Nov-2009
12:00 PM
7-Nov-09
2:30 PM
0:40 1:00 1:00 0:40
7-Nov-2009
1:30 PM
7-Nov-09
3:00 PM
1:00
1:30
7-Nov-2009
1:30 PM
7-Nov-09
3:00 PM
0:40
1:30
7-Nov-2009
2:30 PM
7-Nov-09
5:30 PM
0:20
3:00
7-Nov-2009
3:00 PM
7-Nov-09
5:30 PM
0:50
2:30
7-Nov-2009
3:00 PM
7-Nov-09
6:00 PM
0:50
3:00
7-Nov-2009
3:30 PM
7-Nov-09
6:30 PM
1:20
3:00
7-Nov-2009
3:15 PM
7-Nov-09
6:00 PM
0:45
2:45
10-Nov-2009
8:45 AM
10-Nov-09
4:00 PM
11-Nov-2009
8:30 AM
11-Nov-09
11:00 AM
22:00 15:35
7:15 2:30
11-Nov-2009
9:30 AM
11-Nov-09
11:00 AM
15:10
1:30 1:00
2:00
11-Nov-2009
4:00 PM
11-Nov-09
5:00 PM
2:35
11-Nov-2009
2:30 PM
11-Nov-09
4:30 PM
1:00
16:22
2:00
15:30
2:30
11:00 AM
17:15
1:30
12-Nov-09
12:30 PM
0:30
1:30
13-Nov-09
5:00 PM
0:40
1:30 2:00
12-Nov-2009
9:00 AM
12-Nov-09
11:00 AM
12-Nov-2009
9:00 AM
12-Nov-09
11:30 AM
13-Nov-2009
9:30 AM
13-Nov-09
12-Nov-2009
11:00 AM
13-Nov-2009
3:30 PM
14-Nov-2009
11:00 AM
14-Nov-09
1:00 PM
0:50
14-Nov-2009
2:00 PM
14-Nov-09
4:00 PM
0:20
2:00
14-Nov-2009
2:30 PM
14-Nov-09
4:00 PM
0:50
1:30
14-Nov-2009
3:00 PM
14-Nov-09
5:30 PM
1:20
2:30
15-Nov-2009
10:00 AM
15-Nov-2009
1:00 PM
18:35
3:00
15-Nov-2009
10:00 AM
15-Nov-2009
1:00 PM
16-Nov-2009
8:00 AM
16-Nov-2009
9:30 AM
17-Nov-2009
9:00 AM
19-Nov-09
11:30 AM
18:35 15:30 17:15
3:00 1:30 2:30
17-Nov-2009
9:30 AM
17-Nov-09
12:30 PM
17:45
3:00
18-Nov-2009
10:00 AM
18-Nov-09
12:00 PM
17:55
2:00
17-Nov-2009
5:30 PM
17-Nov-09
6:45 PM
1:15
1:15
17-Nov-2009
7:30 PM
17-Nov-09
8:50 PM
3:15
1:20
18-Nov-2009
2:00 PM
18-Nov-09
4:30 PM
3:10
2:30 1:30
19-Nov-2009
3:30 PM
19-Nov-2009
5:00 PM
1:30
20-Nov-2009
7:00 PM
20-Nov-2009
8:00 PM
1:00
1:00
22-Nov-2009
7:00 AM
22-Nov-09
10:00 AM
9:30
3:00
14:00
0:00 1:40
24-Nov-2009
9:50 AM
24-Nov-2009
11:30 AM
20:50
22-Nov-2009
4:00 PM
22-Nov-2009
5:30 PM
0:25
1:30
22-Nov-2009
5:30 PM
22-Nov-2009
6:00 PM
1:45
0:30
22-Nov-2009
6:00 PM
22-Nov-2009
7:50 PM
1:00
1:50
24-Nov-2009
8:00 AM
24-Nov-09
9:30 AM
13:50
1:30
24-Nov-2009
2:30 PM
24-Nov-09
4:00 PM
26-Nov-2009
12:00 PM
26-Nov-09
2:00 PM
26-Nov-2009
2:20 PM
26-Nov-09
7:00 PM
27-Nov-2009
3:00 PM
27-Nov-09
6:00 PM
28-Nov-2009
3:30 PM
28-Nov-09
7:30 PM
28-Nov-2009
4:00 PM
28-Nov-09
6:30 PM
29-Nov-2009
10:00 AM
29-Nov-09
12:00 PM
1-Dec-2009
5:00 PM
1-Dec-09
6:00 PM
Complain t Total Time Taken Nature of Job Category (HRS) (RSP. TIME (Scheduled/ (Major/Mi FSR No. +RESOLUTION TIME Unscheduled) nor / Aggregat e) MAJOR -961885:30:00 MAJOR -961885:30:00 MINOR
NOT IN SCOPE
MINOR
NOT IN SCOPE
MINOR
NOT IN SCOPE
MAJOR
1696
MINOR
1674
MINOR
2191
MINOR
1013
3:20
Major
936
2:20
MINOR
1082
10:20
MINOR
10:20
MINOR
23:55 21:40 3:00 3:30
17:10 19:10 18:10
MINOR
2463
MINOR
1066
MINOR
1067
2:40 3:00 3:30 3:10
MINOR
2865
MINOR
917
MINOR
918
MAJOR
1445
2:30
MINOR
1081
2:10
MINOR
1099
MINOR
1425
3:20
MINOR
1423
3:50
MINOR
1099
4:20
MINOR
1098
3:20
3:30
MINOR
2461
5:15 18:05
MAJOR
1528
MINOR
9364
16:40
MINOR
1552
3:35
MINOR
3:00
MINOR
945
18:22 18:00
MAJOR
1421
MINOR
939
18:45
MINOR
9365
2:00
MINOR
1694
2:10
MINOR
2807
2:50
MINOR
1692
2:20
MINOR
1571
2:20
MINOR
1570
3:50
MINOR
1569
21:35
MINOR
21:35 17:00 19:45
MINOR
20:45
MINOR
1407
MAJOR
1529
MAJOR
1519
19:55
MINOR
2191
2:30
MINOR
387
4:35
MINOR
388
5:40
MINOR
1690
3:00
MINOR
2192
2:00
MINOR
1535
MINOR
1544
12:30 14:00
MAJOR
22:30
MINOR
1:55
MINOR
2:15
MINOR
2:50 15:20
2116
MAJOR
1604
MINOR
1612
MINOR
2140
MAJOR
1298
MAJOR
1272
MINOR
1647
MINOR
2196
Major
1277
MINOR
1257
MINOR MINOR MAJOR MINOR MINOR MINOR MINOR
1270
MINOR MAJOR MAJOR
Failed Component/ Aggregate
Natuire of Complaint
Status O/C
Parts not available Parts not available CLOSED CLOSED CLOSED CLOSED CLOSED COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED OPEN OPEN
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED OPEN
COMPLAINT
CLOSED OPEN OPEN OPEN OPEN OPEN
OPEN OPEN OPEN
Material Required / Changed
Expected Resolution date if open
Other Customer name
Spares Cost
Parts not available Parts not available
FUEL PUMP REPAIRING, STARTING SWITCH FUEL AVERAGE CHECKING ALTERNATOR REPAIR+CHARGING BULB
19
WIRING HIRNESS+STOP SOLONOID+MAGNETIC SWITCH
5174
SERVICE+PUMP NOZEL REP. AVR
2176 8450
RADIATOR STAND+AIR CLEANER STAND
361
STOP SOLONOID+MAGNETIC SWITCH+ALT. REP.
3263
STOP SOLONOID+MAGNETIC SWITCH+BATTERY TERMINAL
4763
Engine Overhauling
30000
MAGNETIC SWITCH+ALT. REP.
721
FUSE+PARTS SETTING
150
Radiator Rep. SERVICE+FEEDPUMP ALT. REP FAN BELT+HOUR METER+ALT BELT Return Pipe+Fan belt+alt belt
0 2295 0 1981 662
Main Fuel Pipe llop FAN BELT+ALT BELT+ALT BASE PLATE
1169 531
PANNEL WORKE, WIRE Average Check
0
CHARGING ALT REP + STOP SOLENOID + MAGNETIC SWITCH +alt belt
3413
ALT. REP.+SELF REP.
500
Radiatoir Rep.+Coolant
98
Water Pump+Radiator Rep+Fan Pusher+Coolant
2272
Return Pipe+Coolant
350
DC Alt. Rep.
0
Exhaust Belo Pipe
300
Service+Alt. Rep
2176
Average Check
0
Charging Alt Base Plate+Fan belt Raiator Plate
1350 1700
Average Check Average Check
AC ALTERNATOR REPAIRING FUEL PUMP & NOZZLE REPAIRING CHARGING ALTERNATOR REPAIRING CHARGING ALTERNATOR REPAIRING CHARGING ALTERNATOR REPAIRING KIT RELAY, DC ALTERNATOR REPAIR HOSE RADIATOR INLET & OUTLET PIPE FEED PUMP TO FILTER SERVICE, FUEL SUPPLY PIPE, LLOP FALSE
0
DC ALTERNATOR REPAIR DC ALTERNATOR REPAIR STOP SOLENOID, KIT RELAY RADIATOR REPAIR, HOSE PIES, COOLANT SELF REPAIR SUPPLY PIPE+BENJO WASHER VOLT+TERMINAL Engine Overhauling
2500
Engine Overhauling
20000
25500
DC ALT. REP.
100
Inlate Hose Pipe+Outlate Hose Pipe+Coolant FUEL PUMP NOZZEL REP.
718
SELF REPAIR
Fuel Supply Pipe
0 0
244
Transportation (Only Aggregate Repairs)
Sublet Cost (FIP, Starter, Charging Alt., Radiator & Main Alternator)
Labor Cost
Total
COMPLANT /SERVICE
0
0
C
0
0
C
0
c
0
c
0
c
0 0 256
2200
1000
3475
C
0
0
1000
6174
C
200
2600
1000
5976
C
0
0
1000
9450
C C C
0
0
1000
1361
C
240
6500
1000
11003
C
0
0
1000
5763
C
240
6800
8500
45540
C
240
3600
1000
5561
C
0
0
1000
1150
C
200
2400
1000
3600
C
0
0
1000
3295
C
240
2800
1000
4040
C
0
0
1000
2981
C
0
0
1000
1662
c
0
C
0
0
1000
2169
c
0
0
1000
1531
C
0
C
0
0
1000
1000
C
200
2200
1000
6813
C
0 200
8800
1000
10500
C
200
3600
1000
4898
C
200
3300
1000
6772
C
0
0
1000
1350
C
240
6500
1000
7740
C
0
0
1000
1300
C
256
3300
1000
6732
C
0
0
1000
1000
0
0
1000
2350
0
0
1000
2700
c
0 0 0 0 0 0 0 0 0 0 0 0 0
0
0
FALSE
0 0 0 0 0 0
0
0
1000
200
8500
7500
240
6500
7500
3500
34240
200
6100
1000
7400
0
0
1000
120
3300
1000
4420
200
1800
1000
3000
0
0
1000
C c C C c C C c
REMARKS IF ANY
BATTERY REPLACEMENT IS NOT IN OUR SCOPE PEASE ASKED TO CUSTOMER TO RAISE PO BATTERY REPLACEMENT IS NOT IN OUR SCOPE PEASE ASKED TO CUSTOMER TO RAISE PO BATTERY REPLACEMENT IS NOT IN OUR SCOPE PEASE ASKED TO CUSTOMER TO RAISE PO
FALSE COMPLAINT
C C C
C
C C
C C C
C C C C
C C C C C C
#REF!
#REF!
#REF!
#REF!
39714 39716
Customer
Technician Contact Name & No.
E-1001
GTL LIMITED.,
MANISH KUMAR MISHRA 9956142445
E-1003 E-1119 E-1121
GTL LIMITED., GTL LIMITED., GTL LIMITED.,
MANISH KUMAR MISHRA 9956142445 ASHISH RANJAN 9005092041 ASHISH RANJAN 9005092041
E-1217
BHARTI INFRATEL LIMITED
VINAY KANT 9648312251
DG Supplied By
District
Site Name
Site ID
Circle
MAGIEC
BALLIA
MALAF HASANPUR
GTL
UP-E
EASTERN DIESEL SALES & SERVICE Mahindra
BALLIA MAU MAU
RATSAR SHERPUR RASUPUR
GTL GTL GTL
UP-E UP-E UP-E
EASTERN DIESEL SALES & SERVICE Mahindra EASTERN DIESEL SALES & SERVICE Mahindra EASTERN DIESEL SALES & SERVICE Mahindra
MAU
FATEHPUR TAL NARJAFTL01
UP-E
EASTERN DIESEL SALES & SERVICE Mahindra
Engine Sr. Model No.
KVA Rating
4B7T1259
40
6M7CC1626
40 40 40
P4K8A209104375GM
25
4575GM
Date of Failure Installation Hours
39756
UW / OW
Mode of Complaint Reported
2000
Under Warranty
TELEPHONIC
1860 12349 400
Under Warranty Out of Warranty Under Warranty
TELEPHONIC TELEPHONIC TELEPHONIC
400
Under Warranty
TELEPHONIC
Complaint received Date & Time (A1)
Customer Complaint
9/22/2009 11:00
PANEL FAULTY
9/22/2009 11:00 10/13/2009 10:00 10/13/2009 14:00
PANEL FAULTY BATTERY NEED TO BE CHANGED BATTERY NEED TO BE CHANGED
10/16/2009 14:00
CHARGING ALT FAULTY
CATEGORY
Date & Time of Response (B1)
Complaint Closing Date &Time (C1)
Minor
9/22/2009 11:30
9/23/2009 11:30
Minor Minor Minor
9/22/2009 11:45 10/13/2009 10:30 10/13/2009 20:00
9/22/2009 13:45 10/13/2009 17:30 10/13/2009 20:00
Minor
10/16/2009 18:00
10/16/2009 22:00
Response time (B1A1) Hrs.
Resolution time A1) Hrs.
0:30:00
24:30:00
0:45:00
2:45:00
0:30:00 6:00:00
7:30:00 6:00:00
4:00:00
8:00:00
(C1-
Within/Out Of SLA
FSR No.
Within SLA Within SLA Within SLA Within SLA Within SLA
NOT IN SCOPE NOT IN SCOPE 2191
Failed Component/ Aggregate
Natuire of Complaint
Status O/C
Material Required / Changed
Parts not available Parts not available
COMPLAINT
Parts not available Parts not available CLOSED CLOSED ALTERNATOR REPAIR+CHARGING BULB CLOSED
Expected Resolution date if open
Other Customer name
Spares Cost
Transportation (Only Aggregate Repairs)
Sublet Cost (FIP, Starter, Charging Alt., Radiator & Main Alternator)
19
256
2200
Labor Cost Total
COMPLAN T /SERVICE REMARKS IF ANY
0
0
C
0
0 0 0
C c c
3475
C
1000
BATTERY REPLACEMENT IS NOT IN OUR SCOPE PEASE ASKED TO CUSTOMER TO RAISE PO BATTERY REPLACEMENT IS NOT IN OUR SCOPE PEASE ASKED TO CUSTOMER TO RAISE PO
KED TO CUSTOMER TO RAISE PO KED TO CUSTOMER TO RAISE PO
#REF!
#REF!
#REF!
#REF!
39714 39716
COMPLAINT REGISTER Complain Customer t No.
Technician Contact Name & No.
E-1001
GTL LIMITED.,
MANISH KUMAR MISHRA 9956142445
E-1003
GTL LIMITED.,
MANISH KUMAR MISHRA 9956142445
E-1119
GTL LIMITED.,
ASHISH RANJAN 9005092041
E-1120
GTL LIMITED.,
ASHISH RANJAN 9005092041
E-1121
GTL LIMITED.,
ASHISH RANJAN 9005092041
E-1178
ASTER
PRADEEP 9721993700
E-1184
BHARTI INFRATEL LIMITED
RAMAKANT MISHRA 9651481362
E-1217
BHARTI INFRATEL LIMITED
VINAY KANT 9648312251
E-1218
BHARTI INFRATEL LIMITED
ALOK SHAHI 9838000270
E-1219
BHARTI INFRATEL LIMITED
MUKESH SHARMA, 9198494970
E-1220
BHARTI INFRATEL LIMITED
MUKESH SHARMA, 9198494970
E-1229
GTL LIMITED.,
GYAN PRAKASH 9005348001
E-1230
GTL LIMITED.,
GYAN PRAKASH 9005348001
E-1237
ESSAR
PAWAN KUMAR 9795390433
E-1240
BHARTI INFRATEL LIMITED
ARVIND KUMAR 9956290384
E-1241
BHARTI INFRATEL LIMITED
ARVIND KUMAR 9956290384
E-1244
BHARTI INFRATEL LIMITED
ARJUN 9005999435
E-1245
GTL LIMITED.,
GYAN PRAKASH 9005348001
E-1246
GTL LIMITED.,
GYAN PRAKASH 9005348001
E-1248
BHARTI INFRATEL LIMITED
VINEET KUMAR 9935778771
E-1249
BHARTI INFRATEL LIMITED
JUGAL 9005630007
E-1250
GTL LIMITED.,
GYAN PRAKASH 9005348001
E-1251
BHARTI INFRATEL LIMITED
SARDAPARSD 9794086739
E-1252
BHARTI INFRATEL LIMITED
SARDAPARSD 9794086739
E-1253
BHARTI INFRATEL LIMITED
SARDAPARSD 9794086739
E-1254
BHARTI INFRATEL LIMITED
SARDAPARSD 9794086739
E-1255
ESSAR
CHOTELAL 9839258762
E-1258
GTL LIMITED.,
GYAN PRAKASH 9005348001
E-1261
BHARTI INFRATEL LIMITED
PARDEEP KUMAR 9984083532
E-1262
BHARTI INFRATEL LIMITED
SANJEEV 9793334661
E-1263
BHARTI INFRATEL LIMITED
SATBHUSHAN TIWARI 9956296895
E-1264
BHARTI INFRATEL LIMITED
ALOK SHAHI 9838000270
E-1265
BHARTI INFRATEL LIMITED
VINEET KUMAR 9935778771
E-1266
BHARTI INFRATEL LIMITED
ALOK SHAHI 9838000270
E-1267
BHARTI INFRATEL LIMITED
SANJEEV KUMAR 9793334669
E-1268
BHARTI INFRATEL LIMITED
ARJUN 9005999435
E-1269
ESSAR
VIKASH SINGH 9792787866
E-1270
BHARTI INFRATEL LIMITED
TRILOKI NATH 9935056532
E-1280
BHARTI INFRATEL LIMITED
RAJESH YADAV 9936314225
E-1281
BHARTI INFRATEL LIMITED
RAJESH YADAV 9936314225
E-1282
BHARTI INFRATEL LIMITED
RAJESH YADAV 9936314225
E-1283
BHARTI INFRATEL LIMITED
JUGAL 9005630007
E-1284
BHARTI INFRATEL LIMITED
JUGAL 9005630007
E-1285
BHARTI INFRATEL LIMITED
OM PRAKASH 9794120076
E-1288
BHARTI INFRATEL LIMITED
ALOK SHAHI 9838000270
E-1289
BHARTI INFRATEL LIMITED
ALOK SHAHI 9838000270
E-1290
ESSAR
CHOTELAL 9839258762
E-1291
BHARTI INFRATEL LIMITED
SARDA 9794086739
E-1292
BHARTI INFRATEL LIMITED
SARDA 9794086739
E-1293
AIRCEL
SANOTSH SHARMA 9838943957
E-1297
BHARTI INFRATEL LIMITED
RAGHVENDRA 9839305531
E-1298
BHARTI INFRATEL LIMITED
ANIL PATHAK 962849483
E-1302
BHARTI INFRATEL LIMITED
VINAY KANT 9648312251
E-1303
BHARTI INFRATEL LIMITED
GAJENDRA 9839778828
E-1304
ESSAR
AKASH TRIPATHI 9838491232
E-1305
BHARTI INFRATEL LIMITED
ANIL PATHAK 9628414403
E-1306
BHARTI INFRATEL LIMITED
VARUN TIWARI 9956416070
E-1307
BHARTI INFRATEL LIMITED
SARADA PARSAD 979408739
E-1309
BHARTI INFRATEL LIMITED
VINEET KUMAR 9935778771
E-1312
BHARTI INFRATEL LIMITED
JUGAL 9005630007
E-1316
BHARTI INFRATEL LIMITED
ALOK SHAHI 9838000270
E-1321
BHARTI INFRATEL LIMITED
VINAY KANT 9648312251
E-1323
BHARTI INFRATEL LIMITED
MUKESH SHARMA, 9198494970
E-1329
ESSAR
RAGHVENDRA 9839305531
E-1330
BHARTI INFRATEL LIMITED
CHANDRA KANT UPADHYAY 9005331136
E-1331
BHARTI INFRATEL LIMITED
PRADEEP YADAV 9838130906
E-1338
BHARTI INFRATEL LIMITED
GAJENDRA 9839778828
E-1339
BHARTI INFRATEL LIMITED
AKHAND PRATAP SINGH 9839946851
E-1340
BHARTI INFRATEL LIMITED
SANJEEV KUMAR 9793334669
E-1348
BHARTI INFRATEL LIMITED
VINAY KANT 9648312251
E-1349
BHARTI INFRATEL LIMITED
VINAY KANT 9648312251
E-1351
BHARTI INFRATEL LIMITED
MADHUVAN SINGH 9838152260
E-1352
BHARTI INFRATEL LIMITED
VARUN TIWARI 9956416070
E-1353
BHARTI INFRATEL LIMITED
E-1354
BHARTI INFRATEL LIMITED
E-1355
BHARTI INFRATEL LIMITED
VARUN TIWARI 9956416070 ANIRUDH YADAV 9794282538 SANJEEV KUMAR 9793334669
District
Site Name
Site ID
Circle
MAGIEC
DG Supplied By
BALLIA
MALAF HASANPUR
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
BALLIA
RATSAR
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
SHERPUR
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
HANSRAJPUR
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
RASUPUR
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
BALLIA
SHRINAGAR
ASTER
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
LAL DARWAJA
GZP01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
FATEHPUR TAL NARJA
FTL01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
DEVKALI
GKVN15
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
JAUHARGANJ
GKVN09
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
SADAT
SDT01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
RAGHUNATHPURA
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
CHIRAUWA
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
SRAVA
ESSAR
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
KHAIRABAD
KHB-01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
BARAHADPUR
BQP01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
GAI
GIN01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
MAJHAWAR
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
MADHUVAN
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
PURANI KOTWALI
AZA01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
BHARSAR
GKVN17
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
AZAM NAGAR
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
PUSPNAGAR
POO01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
DIDARGANJ
DDG01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
MUDHIAAR
MUY01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
PHULPUR
PHU01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
GOPALPUR
ESSAR
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
AMILA
GTL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
JIYANPUR
JYG01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
FATTAN PUR
FPT01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
BALLIA
DIGHAR
DGI01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
DARMARPUR
DMN01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
MUKERI GANJ
AZA04
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
BASU CHAK
BCK01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
FARIHA
FAR01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
BELSARIA SIGERA
BLS01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
SIPAH
ESSAR
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
BALLIA
TIKADEWARI
TWR01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
ZAMANIA
ZAM01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
DEWAL
DWL01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
NADESAR
NNJ01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
JAGHIPUR
GKVN07
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
JAGHIPUR
GKVN07
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
NIYAUJ
NYJ01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
DAUPUR
DDP01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
BASU CHAK
BKC01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
PATHI
ESSAR
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
SURHAN
SRN01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
RAJAPUR SIKRAUR
RJS01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
BALLIA
HADASAR
AIRCEL
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
PALTHI
ESSAR
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
BARPUR
MAU07
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
MADANPURA
MAU02
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
SAURI
SUR01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
BALLIA
KATHAURA
ESSAR
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
CHAKRA
CKK01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
BALLIA
LILAKAR
LIL01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
NIKASI PUR
NKS01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
AVAVA
AVV01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
GAUSPUR
GOU01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
CHOCHAK PUR
CKP01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
PALIYA
PLY01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
MANGARI
MIG01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
SISWARA
ESSAR
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
NAGSAR
NNJ01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
GHAZIPUR
DEVKALI SONVALI
GKVN15
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
RASARA
RSR01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
DOHARIGHAT
DRG01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
BALLIA MAU AZAMGARH
JAGDISHPUR CENTARAWA JDP01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
KOPAGANJ
KPG01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
MADANPURA
MAU02
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
MAU
MUGHMAS PUR
MNM01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
BELTHARA ROAD
BLT01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
BALLIA
BALLIA
BELTHARA ROAD
BLT01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
BIHARAJPUR
BRJ01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
AZAMGARH
FATTAL PUR
FPT01
UP-E
EASTERN DIESEL SALES & SERVICE
Mahindra
Engine Sr. No.
Model
KVA Rating
4B7T1259
4575GM
40
6M7CC1626 4445GM
40
Date of Failure Installati Hours on
UW / OW
Mode of Complaint Reported
2000
Under Warranty
TELEPHONIC
1860
Under Warranty
TELEPHONIC
40
12349
Out of Warranty
TELEPHONIC
30
400
Under Warranty
TELEPHONIC
40
400
Under Warranty
TELEPHONIC
15
400
Under Warranty
TELEPHONIC
2GN5184WA 2185GN
10
38660
400
Under Warranty
TELEPHONIC
P4K8A20910 4375GM
25
39756
400
Under Warranty
TELEPHONIC
2GN6771A
2185GN
10
38602
400
Under Warranty
TELEPHONIC
2I6A6614
2185GN
10
38580
400
Under Warranty
TELEPHONIC
2GN11231A
2185GN
7.5
38743
400
Under Warranty
TELEPHONIC
20
400
Under Warranty
TELEPHONIC
30
400
Under Warranty
TELEPHONIC
15
400
Under Warranty
TELEPHONIC
400
Under Warranty
TELEPHONIC
2GN12315A
2185GN
10
3RGM6045
3255GM
15
3-Feb-08
400
Under Warranty
TELEPHONIC
P3I8AC13698 3255GM
25
12-Sep-08
400
Under Warranty
TELEPHONIC
4M7CE1543 4445GM
30
N/A
400
Under Warranty
TELEPHONIC
30
400
Under Warranty
TELEPHONIC
400
Under Warranty
TELEPHONIC
2E6A2417
2185GN
10
3D7AD1010
3255GM
15
18-Jun-07
400
Under Warranty
TELEPHONIC
P3S8L28653 3305GM
20
N/A
400
Under Warranty
TELEPHONIC
2M7AC2824 2185GM
10
16-Nov-07
400
Under Warranty
TELEPHONIC
15
18-Nov-07
400
Under Warranty
TELEPHONIC
400
Under Warranty
TELEPHONIC
400
Under Warranty
TELEPHONIC
400
Under Warranty
TELEPHONIC
2P7AC2887 2185GM 2J6A68352185GN 2E6A27142185GN
15 10
2-Apr-07
15
400
Under Warranty
TELEPHONIC
2H7AC1753 2185GM
10 25
10-Aug-07
13900
Out of Warranty
TELEPHONIC
3RGM4096
3255GM
25
28-Dec-07
400
Under Warranty
TELEPHONIC
P4J814458
4375GM
25
27-Sep-08
400
Under Warranty
TELEPHONIC
P3E8AC4560 3255GM
15
7-Jun-08
400
Under Warranty
TELEPHONIC
2GN13183A 2185GN 2E7AC4264
7.5
N/A
400
Under Warranty
TELEPHONIC
2185GN
10
22-Jul-07
400
Under Warranty
TELEPHONIC
3RGM11613 3255GM
15
21-Nov-08
400
Under Warranty
TELEPHONIC
3H7AC2697 3255GM
15
1-Sep-07
400
Under Warranty
TELEPHONIC
400
Under Warranty
TELEPHONIC
15 P4S8A29541 4375GM
25
15-Jan-09
400
Under Warranty
TELEPHONIC
2GN6238WA 2185GN
10
5-Dec-05
400
Under Warranty
TELEPHONIC
3RGM12937 3255GM
15
11-Apr-08
400
Under Warranty
TELEPHONIC
P3E8AC4409 3255GM
15
N/A
400
Under Warranty
TELEPHONIC
P4M8A22318 4375GM
25
16-Jun-09
400
Under Warranty
TELEPHONIC
P4S8A29526 4375GM
25
16-Jun-09
400
Under Warranty
TELEPHONIC
3RGM4109
3255GM
15
28-Dec-07
400
Under Warranty
TELEPHONIC
2J6A7991
2185GN
10
12-Nov-06
400
Under Warranty
TELEPHONIC
2185GN
10
22-Jul-07
400
Under Warranty
TELEPHONIC
400
Under Warranty
TELEPHONIC
400
Under Warranty
TELEPHONIC
400
Under Warranty
TELEPHONIC
15
400
Under Warranty
TELEPHONIC
15
400
Under Warranty
TELEPHONIC
2E7AC4264
15 P4M8AC21930 4375GM
25
P3E8AC4367 3255GM
15
P4A9A31251 4375GM
29-May-08
25
17-Feb-09
400
Under Warranty
TELEPHONIC
4375GM
25
10-Oct-08
400
Under Warranty
TELEPHONIC
PK48A20600 4375GM
10
9-Nov-08
400
Under Warranty
TELEPHONIC
P4K8A18494
400
Under Warranty
TELEPHONIC
3RGM5089
3255GM
15 15
15-Jan-08
400
Under Warranty
TELEPHONIC
2D7A3854
2185GM
10
14-Nov-07
400
Under Warranty
TELEPHONIC
3255GM
10
31-Dec-07
400
Under Warranty
TELEPHONIC
3RGM8278
3255GM
15
29-Feb-08
400
Under Warranty
TELEPHONIC
3RGM7231
3RGM4095
3255GM
25
19-Feb-08
400
Under Warranty
TELEPHONIC
P4J8A16720 4375GM
25
13-Sep-08
400
Under Warranty
TELEPHONIC
P4S8A27736 4375GM
25
30-Jan-09
400
Under Warranty
TELEPHONIC
15 24-May-08
400
Under Warranty
TELEPHONIC
15
400
Under Warranty
TELEPHONIC
P3E8AC4392
3255GM
P3E8AC4409
3255GM
15
400
Under Warranty
TELEPHONIC
2GN6771A
2185GN
10 7-Sep-05
400
Under Warranty
TELEPHONIC
25
400
Under Warranty
TELEPHONIC
15 N/A
400
Under Warranty
TELEPHONIC
25
400
Under Warranty
TELEPHONIC
15
400
Under Warranty
TELEPHONIC
25
400
Under Warranty
TELEPHONIC
15
400
Under Warranty
TELEPHONIC
25
400
Under Warranty
TELEPHONIC
3C7A2713
3255GM
25
400
Under Warranty
TELEPHONIC
10
400
Under Warranty
TELEPHONIC
15
400
Under Warranty
TELEPHONIC
Complaint received Date Customer Complaint & Time (A1) 22-Sep-2009
PANEL FAULTY
22-Sep-2009
PANEL FAULTY
13-Oct-2009
BATTERY NEED TO BE CHANGED
13-Oct-2009
BATTERY NEED TO BE CHANGED
13-Oct-2009
BATTERY NEED TO BE CHANGED
26-Oct-2009
FUEL PUMP FAULTY + STARTING FAULTY
27-Oct-2009
HIGH FUEL CONSUMPTION
1-Nov-2009
CHARGING ALT FAULTY
11/1/2009 14:00
WIRING HARNESS + MAGNETIC SWITCH FAULTY
2-Nov-2009
FIP FAULTY
2-Nov-2009
VOLATAGE FULCTION
3-Nov-2009
HIGH LUBE OIL CONSUMPTION
3-Nov-2009
HIGH LUBE OIL CONSUMPTION
3-Nov-2009
RADAITOR STAND DAMAGED + AIR CLEANER BLADE
5-Nov-2009
CHARGING ALT FAULTY + STOP SOLENOID FAULTY +MAGNETIC SWITCH FAULTY + STARTING SWITCH FAULTY
5-Nov-2009
STOP SOLENOID FAULTY + MAGNETIC SWITCH FAULTY
6-Nov-2009
DG NOT STARTING
6-Nov-2009
AUTOMATION PROBLEM
6-Nov-2009
AUTOMATION PROBLEM
7-Nov-2009
FIP FAULTY
7-Nov-2009
AIR HOSE PIPE + BATTERY TERMINAL
7-Nov-2009
CHARGING ALT FAULTY
7-Nov-2009
CHARGING ALT BELT + FAN BELT + FUEL MAIN PIPE + FUEL RETURNING PIPE + STOP SOLENOID FAULTY
7-Nov-2009
FUEL RETURNING PIPE + CHARGING ALT BELT
7-Nov-2009
FUEL RETURNING PIPE + MAIN FUEL PIPE + STOP SOLENOID FAULTY
7-Nov-2009
FUEL RETURNING PIPE + CHARGING ALT BELT + L LOP FAULTY
7-Nov-2009
FAN BELT + MAIN ALT BELT + AC ALT BASE PLATE
9-Nov-2009
PANEL FAULTY
10-Nov-2009
HIGH FUEL CONSUMPTION
10-Nov-2009
CHARGING ALT FAULTY + STOP SOLENOID FAULTY + MAGNETIC SWITCH FAULTY
11-Nov-2009
NOZZLE RETURNING PIPE
11-Nov-2009
CHARGING ALT FAULTY
11-Nov-2009
RADIATOR LEAKAGE
11-Nov-2009
RADIATOR CHOCK + WATER THROW FROM RADIATOR
12-Nov-2009
FUEL RETURNING PIPE + COOLANT BOX
12-Nov-2009
CHARGING ALT FAULTY
13-Nov-2009
SILENCER BELLOW BROKEN
14-Nov-2009
CHARGING ALT FAULTY
14-Nov-2009
HIGH FUEL CONSUMPTION + MAGNETIC SWITCH FAULTY
14-Nov-2009
CHARGING ALT BASE PLATE + FAN BELT
14-Nov-2009
RADIATOR BASE PLATE BROKEN
14-Nov-2009
HIGH FUEL CONSUMPTION
14-Nov-2009
HIGH FUEL CONSUMPTION
15-Nov-2009
WIRING HARNESS
16-Nov-2009
AC ALT FAULTY
16-Nov-2009
FIP FAULTY+L LOP FAULTY
17-Nov-2009
CHARGING ALT FAULTY
17-Nov-2009
CHARGING ALT FAULTY
17-Nov-2009
CHARGING ALT FAULTY
18-Nov-2009
MAGNETIC SWITCH FAULTY + CHARGING ALT FAULTY
19-Nov-2009
INLATE HOSE PIPE + OUTLATE HOSE PIPE
20-Nov-2009
FEED PUMP TO FILTER PIPE CRACKED
21-Nov-2009
DG NOT TAKING LOAD
22-Nov-2009
FIP + SELF FAULTY
22-Nov-2009
CHARGING ALT FAULTY
22-Nov-2009
CHARGING ALT FAULTY
22-Nov-2009
SOLENOID FAULTY
22-Nov-2009
RADIATOR LEAKAGE
23-Nov-2009
SELF FAULTY
24-Nov-2009
DG MAKING AIR
26-Nov-2009
WATER DILUTION
26-Nov-2009
DG BACK COMPRESSOR
27-Nov-2009
CHARGING ALT FAULTY
28-Nov-2009
INLATE HOSE PIPE + OUTLATE HOSE PIPE + COOLANT
28-Nov-2009
FUEL PUMP FAULTY
29-Nov-2009
SELF FAULTY
1-Dec-2009
RADIATOR CHOCK
1-Dec-2009
FUEL RETURNING PIPE DAMAGE
2-Dec-2009
RADIATOR LEAKAGE
4-Dec-2009
HIGH FUEL CONSUMPTION
4-Dec-2009
HIGH FUEL CONSUMPTION
5-Dec-2009
CHARGING ALT FAULTY
7-Dec-2009
HOUR METER FAULTY
7-Dec-2009
HOUR METER FAULTY
7-Dec-2009
WATER DILUTION
7-Dec-2009
BACK COMPRESSOR + DG OVERHAULING + HIGH SMOKE ( BLUE )
Date of Response (B1)
Time of Complaint Respons Closing Date e (B2) (C1)
Closing Time (C2)
23-Sep-2009
8:00 AM
23-Sep-2009
9:30 AM
27-Oct-2009
7:30 AM
27-Oct-09
11:00 AM
27-Oct-2009
4:00 PM
11-Nov-2009
9:30 AM
1-Nov-2009
2:00 PM
1-Nov-09
4:30 PM
1-Nov-2009
4:00 PM
1-Nov-09
6:30 PM
2-Nov-2009
11:00 AM
2-Nov-09
2-Nov-2009
11:30 AM
2-Nov-09
Response time (B1- Resolution time A1+B2-A2) (C1-B1+C2-B2) Hrs Hours 18:30:00 20:00:00
-961904:00:00 -961905:30:00
20:25
3:30
4:10
17:30
0:30
2:30
1:00
2:30
2:00 PM
0:20
3:00
1:00 PM
0:50
1:30
10:20
0:00
10:20
0:00
15:25
1:45
16:40
2:30
16:40
1:30 2:00 2:00 2:30 2:30
4-Nov-2009
8:45 AM
4-Nov-09
10:30 AM
6-Nov-2009
9:00 AM
6-Nov-09
11:30 AM
6-Nov-2009
9:00 AM
6-Nov-09
10:30 AM
6-Nov-2009
11:00 AM
6-Nov-09
1:00 PM
6-Nov-2009
4:00 PM
6-Nov-09
6:00 PM
6-Nov-2009
4:00 PM
6-Nov-09
6:30 PM
7-Nov-2009
12:00 PM
7-Nov-09
2:30 PM
0:40 1:00 1:00 0:40
7-Nov-2009
1:30 PM
7-Nov-09
3:00 PM
1:00
1:30
7-Nov-2009
1:30 PM
7-Nov-09
3:00 PM
0:40
1:30
7-Nov-2009
2:30 PM
7-Nov-09
5:30 PM
0:20
3:00
7-Nov-2009
3:00 PM
7-Nov-09
5:30 PM
0:50
2:30
7-Nov-2009
3:00 PM
7-Nov-09
6:00 PM
0:50
3:00
7-Nov-2009
3:30 PM
7-Nov-09
6:30 PM
1:20
3:00
7-Nov-2009
3:15 PM
7-Nov-09
6:00 PM
0:45
2:45
10-Nov-2009
8:45 AM
10-Nov-09
4:00 PM
11-Nov-2009
8:30 AM
11-Nov-09
11:00 AM
22:00 15:35
7:15 2:30
11-Nov-2009
9:30 AM
11-Nov-09
11:00 AM
15:10
1:30 1:00
2:00
11-Nov-2009
4:00 PM
11-Nov-09
5:00 PM
2:35
11-Nov-2009
2:30 PM
11-Nov-09
4:30 PM
1:00
16:22
2:00
15:30
2:30
11:00 AM
17:15
1:30
12-Nov-09
12:30 PM
0:30
1:30
13-Nov-09
5:00 PM
0:40
1:30 2:00
12-Nov-2009
9:00 AM
12-Nov-09
11:00 AM
12-Nov-2009
9:00 AM
12-Nov-09
11:30 AM
13-Nov-2009
9:30 AM
13-Nov-09
12-Nov-2009
11:00 AM
13-Nov-2009
3:30 PM
14-Nov-2009
11:00 AM
14-Nov-09
1:00 PM
0:50
14-Nov-2009
2:00 PM
14-Nov-09
4:00 PM
0:20
2:00
14-Nov-2009
2:30 PM
14-Nov-09
4:00 PM
0:50
1:30
14-Nov-2009
3:00 PM
14-Nov-09
5:30 PM
1:20
2:30
15-Nov-2009
10:00 AM
15-Nov-2009
1:00 PM
18:35
3:00
15-Nov-2009
10:00 AM
15-Nov-2009
1:00 PM
16-Nov-2009
8:00 AM
16-Nov-2009
9:30 AM
17-Nov-2009
9:00 AM
19-Nov-09
11:30 AM
18:35 15:30 17:15
3:00 1:30 2:30
17-Nov-2009
9:30 AM
17-Nov-09
12:30 PM
17:45
3:00
18-Nov-2009
10:00 AM
18-Nov-09
12:00 PM
17:55
2:00
17-Nov-2009
5:30 PM
17-Nov-09
6:45 PM
1:15
1:15
17-Nov-2009
7:30 PM
17-Nov-09
8:50 PM
3:15
1:20
18-Nov-2009
2:00 PM
18-Nov-09
4:30 PM
3:10
2:30 1:30
19-Nov-2009
3:30 PM
19-Nov-2009
5:00 PM
1:30
20-Nov-2009
7:00 PM
20-Nov-2009
8:00 PM
1:00
1:00
22-Nov-2009
7:00 AM
22-Nov-09
10:00 AM
9:30
3:00
14:00
0:00 1:40
24-Nov-2009
9:50 AM
24-Nov-2009
11:30 AM
20:50
22-Nov-2009
4:00 PM
22-Nov-2009
5:30 PM
0:25
1:30
22-Nov-2009
5:30 PM
22-Nov-2009
6:00 PM
1:45
0:30
22-Nov-2009
6:00 PM
22-Nov-2009
7:50 PM
1:00
1:50
24-Nov-2009
8:00 AM
24-Nov-09
9:30 AM
13:50
1:30
24-Nov-2009
2:30 PM
24-Nov-09
4:00 PM
26-Nov-2009
12:00 PM
26-Nov-09
2:00 PM
26-Nov-2009
2:20 PM
26-Nov-09
7:00 PM
27-Nov-2009
3:00 PM
27-Nov-09
6:00 PM
28-Nov-2009
3:30 PM
28-Nov-09
7:30 PM
28-Nov-2009
4:00 PM
28-Nov-09
6:30 PM
29-Nov-2009
10:00 AM
29-Nov-09
12:00 PM
1-Dec-2009
5:00 PM
1-Dec-09
6:00 PM
Complain t Total Time Taken Nature of Job Category (HRS) (RSP. TIME (Scheduled/ (Major/Mi FSR No. +RESOLUTION TIME Unscheduled) nor / Aggregat e) MAJOR -961885:30:00 MAJOR -961885:30:00 MINOR
NOT IN SCOPE
MINOR
NOT IN SCOPE
MINOR
NOT IN SCOPE
MAJOR
1696
MINOR
1674
MINOR
2191
MINOR
1013
3:20
Major
936
2:20
MINOR
1082
10:20
MINOR
10:20
MINOR
23:55 21:40 3:00 3:30
17:10 19:10 18:10
MINOR
2463
MINOR
1066
MINOR
1067
2:40 3:00 3:30 3:10
MINOR
2865
MINOR
917
MINOR
918
MAJOR
1445
2:30
MINOR
1081
2:10
MINOR
1099
MINOR
1425
3:20
MINOR
1423
3:50
MINOR
1099
4:20
MINOR
1098
3:20
3:30
MINOR
2461
5:15 18:05
MAJOR
1528
MINOR
9364
16:40
MINOR
1552
3:35
MINOR
3:00
MINOR
945
18:22 18:00
MAJOR
1421
MINOR
939
18:45
MINOR
9365
2:00
MINOR
1694
2:10
MINOR
2807
2:50
MINOR
1692
2:20
MINOR
1571
2:20
MINOR
1570
3:50
MINOR
1569
21:35
MINOR
21:35 17:00 19:45
MINOR
20:45
MINOR
1407
MAJOR
1529
MAJOR
1519
19:55
MINOR
2191
2:30
MINOR
387
4:35
MINOR
388
5:40
MINOR
1690
3:00
MINOR
2192
2:00
MINOR
1535
MINOR
1544
12:30 14:00
MAJOR
22:30
MINOR
1:55
MINOR
2:15
MINOR
2:50 15:20
2116
MAJOR
1604
MINOR
1612
MINOR
2140
MAJOR
1298
MAJOR
1272
MINOR
1647
MINOR
2196
Major
1277
MINOR
1257
MINOR MINOR MAJOR MINOR MINOR MINOR MINOR
1270
MINOR MAJOR MAJOR
Failed Component/ Aggregate
Natuire of Complaint
Status O/C
Parts not available Parts not available CLOSED CLOSED CLOSED CLOSED CLOSED COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED OPEN OPEN
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED
COMPLAINT
CLOSED OPEN
COMPLAINT
CLOSED OPEN OPEN OPEN OPEN OPEN
OPEN OPEN OPEN
Material Required / Changed
Expected Resolution date if open
Other Customer name
Spares Cost
Parts not available Parts not available
FUEL PUMP REPAIRING, STARTING SWITCH FUEL AVERAGE CHECKING ALTERNATOR REPAIR+CHARGING BULB
19
WIRING HIRNESS+STOP SOLONOID+MAGNETIC SWITCH
5174
SERVICE+PUMP NOZEL REP. AVR
2176 8450
RADIATOR STAND+AIR CLEANER STAND
361
STOP SOLONOID+MAGNETIC SWITCH+ALT. REP.
3263
STOP SOLONOID+MAGNETIC SWITCH+BATTERY TERMINAL
4763
Engine Overhauling
30000
MAGNETIC SWITCH+ALT. REP.
721
FUSE+PARTS SETTING
150
Radiator Rep. SERVICE+FEEDPUMP ALT. REP FAN BELT+HOUR METER+ALT BELT Return Pipe+Fan belt+alt belt
0 2295 0 1981 662
Main Fuel Pipe llop FAN BELT+ALT BELT+ALT BASE PLATE
1169 531
PANNEL WORKE, WIRE Average Check
0
CHARGING ALT REP + STOP SOLENOID + MAGNETIC SWITCH +alt belt
3413
ALT. REP.+SELF REP.
500
Radiatoir Rep.+Coolant
98
Water Pump+Radiator Rep+Fan Pusher+Coolant
2272
Return Pipe+Coolant
350
DC Alt. Rep.
0
Exhaust Belo Pipe
300
Service+Alt. Rep
2176
Average Check
0
Charging Alt Base Plate+Fan belt Raiator Plate
1350 1700
Average Check Average Check
AC ALTERNATOR REPAIRING FUEL PUMP & NOZZLE REPAIRING CHARGING ALTERNATOR REPAIRING CHARGING ALTERNATOR REPAIRING CHARGING ALTERNATOR REPAIRING KIT RELAY, DC ALTERNATOR REPAIR HOSE RADIATOR INLET & OUTLET PIPE FEED PUMP TO FILTER SERVICE, FUEL SUPPLY PIPE, LLOP FALSE
0
DC ALTERNATOR REPAIR DC ALTERNATOR REPAIR STOP SOLENOID, KIT RELAY RADIATOR REPAIR, HOSE PIES, COOLANT SELF REPAIR SUPPLY PIPE+BENJO WASHER VOLT+TERMINAL Engine Overhauling
2500
Engine Overhauling
20000
25500
DC ALT. REP.
100
Inlate Hose Pipe+Outlate Hose Pipe+Coolant FUEL PUMP NOZZEL REP.
718
SELF REPAIR
Fuel Supply Pipe
0 0
244
Transportation (Only Aggregate Repairs)
Sublet Cost (FIP, Starter, Charging Alt., Radiator & Main Alternator)
Labor Cost
Total
COMPLANT /SERVICE
0
0
C
0
0
C
0
c
0
c
0
c
0 0 256
2200
1000
3475
C
0
0
1000
6174
C
200
2600
1000
5976
C
0
0
1000
9450
C C C
0
0
1000
1361
C
240
6500
1000
11003
C
0
0
1000
5763
C
240
6800
8500
45540
C
240
3600
1000
5561
C
0
0
1000
1150
C
200
2400
1000
3600
C
0
0
1000
3295
C
240
2800
1000
4040
C
0
0
1000
2981
C
0
0
1000
1662
c
0
C
0
0
1000
2169
c
0
0
1000
1531
C
0
C
0
0
1000
1000
C
200
2200
1000
6813
C
0 200
8800
1000
10500
C
200
3600
1000
4898
C
200
3300
1000
6772
C
0
0
1000
1350
C
240
6500
1000
7740
C
0
0
1000
1300
C
256
3300
1000
6732
C
0
0
1000
1000
0
0
1000
2350
0
0
1000
2700
c
0 0 0 0 0 0 0 0 0 0 0 0 0
0
0
FALSE
0 0 0 0 0 0
0
0
1000
200
8500
7500
240
6500
7500
3500
34240
200
6100
1000
7400
0
0
1000
120
3300
1000
4420
200
1800
1000
3000
0
0
1000
C c C C c C C c
REMARKS IF ANY
BATTERY REPLACEMENT IS NOT IN OUR SCOPE PEASE ASKED TO CUSTOMER TO RAISE PO BATTERY REPLACEMENT IS NOT IN OUR SCOPE PEASE ASKED TO CUSTOMER TO RAISE PO BATTERY REPLACEMENT IS NOT IN OUR SCOPE PEASE ASKED TO CUSTOMER TO RAISE PO
FALSE COMPLAINT
C C C
C
C C
C C C
C C C C
C C C C C C
#REF!
#REF!
#REF!
#REF!
39714 39716
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