Case Study Proposal

Case Study Proposal: Passengers Bill of Rights Purpose: To bring to attention the passengers bill of rights, and to stress the importance of having such a document. Audience: The public, frequent flyers, and anyone worried about their welfare while flying aboard airlines in the US. Outline: I. II.

III. IV.

Intro a. US Bill of Rights Instances a. American Airlines Flight #1348 b. Jet Blue JFK International c. Sheldon Family Christmas Vacation Legislation Passengers Bill of Rights a. Attempts of State legislation b. Attempts of Federal legislation Conclusion a. Who is to blame here?

Sources: --“U.S. Criticizes Northwest’s Response To Detroit Blizzard in Early January” – Wall Street Journal – June 3rd 1999 http://online.wsj.com/article/SB928365396676788325.html?mod=googlewsj -- “AA Apologizes After Passengers Stuck On Plane For 9 Hours” – NBC5 Dallas / Fort Worth, Texas – January 11th 2007 http://www.nbc5i.com/news/10723551/detail.html --“Family Files Lawsuit against Northwest Airlines for Holding Them ``Hostage'' on Airplane Christmas Day.” – Business Wire – December 27, 2001 http://libproxy.uncg.edu:2124/itx/infomark.do?prodId=ITOF&userGroupName=gree3527 7&version=1.0&type=retrieve&docId=A81142992&searchType=AdvancedSearchForm -- “Wrangling Over a Passengers Bill of Rights” – MSNBC Rob Lovitt – March 27th 2008 http://www.msnbc.msn.com/id/23829901/ -- “A passengers' bill of rights” – San Francisco Chronicle page B-8 – April 1st 2008 http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2008/04/01/ED9DVTD7V.DTL” -- “New York State Enacts Passenger Bill of Rights” – Business Travel News Online – August 3rd 2007

http://www.btnonline.com/businesstravelnews/search/article_display.jsp?vnu_content_id =1003621247 -- “Airline Passenger Bill of Rights Shut Down” – Bernstein James, Newsday – March 25, 2008 http://libproxy.uncg.edu:4618/ehost/detail?vid=1&hid=112&sid=c31e8972-8ac4-45efb09b-0efc4a337223%40sessionmgr102