Cargo Supervisor Or Resturant Supervisor

Nester Vincent Palix Mobile Phone: 0723237955 Secondary Phone: 0112771928 E-mail: [email protected] OBJECTIVE Aiming for a suitable position in a reputed establishment an effort to gain more work knowledge, responsibilities and challenges. WORK EXPERIENCE Cargo Supervisor or Food & Beverage 8 2000 - 7 2009 4 1989 - 7 2000 Emirates Sky Cargo | Travel, Transportation and Tourism •Part of the EK Sky Cargo Hub Mail Team. • Responsible for updating mail CARS in Sky Chain pre-flight departure. • Processing export loads in Sky Chain (Updating). • Regularizing outdated mail CARS and assigning them to relative flights. • Perform ramp work which includes, among other things, systematic transfer of Unit Load Devices (ULD) to and from the warehouse, build-up and breakdown of various commodities of cargoes, including those of freighters, in accordance with ISO 9002 procedures and Emirates Sky Cargo standards Previously -• Handled tracing of misplaced, mishandled, and missing cargo/es • Initiated contact with claimant/s to provide updates of shipment in question • Assisted in the handling process of shipment claims. • Handled claimants with utmost tact and courtesy in order to ensure customer satisfaction Restaurant Supervisor.(Italian) 9 1997 - 7 2000 Jumairah Beach Hotel. | Restaurant/Food Services • Supervised and controlled the day-to-day activities of the restaurant • Regularly monitored and analyzed the restaurant’s stock inventory, sanitation, cleanliness, hygiene, guest satisfaction, service quality levels • Supervised, coordinated and directed the prompt, efficient and courteous service to guests

• Established and maintained effective staff relations • Conducted staff orientation, on-the-job training, and performance appraisal to ensure appropriate staffing and productivity • Attended and contributed inputs to the weekly departmental meetings • Performed administrative work, including attendance records, duty roster, etc. • Participated in service as necessary in accordance with the requirements and practices of the department • Ensured that the grooming and state of staff’s uniforms were to the required standards Captain Waiter 6 1993 - 8 1997 Hilton Hotel | Restaurant/Food Services Supervised the day-to-day operations of the outlet and Banquets/Catering Department, including waiters’/service attendants’ proper handling of the following: • greeting patrons, presenting menus, making recommendations, and answering questions regarding food and beverage • taking orders and relaying thereof to kitchen and bar staff • serving food and beverages • preparing and serving specialty foods at patrons’ tables • presenting bill to patrons and accepting payment Participated in service as necessary in accordance with the requirements and practices of the department Waiter 4 1989 - 5 1993 Colombo Hilton | Restaurant/Food Services EDUCATION High School or equivalent, G.C.E A/L, 1 1974 - 12 1987 St.Thomas Collage | • ISO 9002 Comprehensive In-house Training Jumairah Beach Hotel Handling Complaints, Supervisory Skills, and Achieving Service Excellence Train the Trainer In-house Program Jumeirah Beach Hotel § 1998 § Dubai, UAE

CERTIFICATION Dangerous Goods Handling 10 2001 Emirates Training Collage Introduction to Civil Aviation 4 2001 Emirates training Collage Air Side load Management 9 2003 Emirates Training Collage Emirates Sky Cargo Foundation 10 2004 Emirates Training Collage SKILLS MS Windows 98, Excel, Word, PowerPoint, Access, Fox Pro, MS Dos Expert Holding valid UAE Driving License Air Port driving Permit / Sri Lanka driving license LANGUAGES Arabic Intermediate English Fluent Sinhalese Fluent PERSONAL INFORMATION Nationality ▪ Sex Place of Birth Date of Birth

l Sri Lankan ▪ Male l Colombo, Sri Lanka l 29 Feb 1968