Cargo Control Supervisor Resume Sample

200 Clock Turn Rd, Portland, OR 34453 | (676) 982-4564 | [email protected]

Roger Colin CAREER Airline Industry Professional with 19 years of experience as a Cargo Control Supervisor, OBJECTIVE Customer Service Agent & Ramp and Ticket Counter Agent seeking full time position. PROFESSIONAL United Airlines, Portland, OR EXPERIENCE Customer Service Agent and Ramp, 2003 – 2008 • Responsible for passenger check-in ticketing, dispatching flights, loading and unloading flights, coordinating operations, and assuming tasks as ramp trainer. • Handled overbooked and irregular flights, assisting passengers in arranging the most suitable accommodations possible. Cargo Control Supervisor, 1994 – 2003 • Managed the entire cargo system, including a crew of 24 full time employees. • Designed and developed the cargo control center and supervised a team of customer service representatives. • Communicated with cargo handlers and field station managers on a daily basis to help resolve system problems, providing timely and accurate information concerning the movement of cargo. • Interviewed, tested and trained all cargo employees, including airport procedures, security and drivers license testing. • Refined training procedures; responsible for scheduling and maintaining employees personnel files. Inside Sales Representative, 2001 – 2003 • Assumed additional responsibility as an Inside Sales Representative; promoted various sales and marketing incentives to new customers. • Qualified current and new customers as known shippers, as required by the FAA. • Handled open claims of damage system wide; controlled cargo priorities, met with customers at different locations. Ticket Counter, Gate, and Ramp, 1991 – 1994 • Provided customer service, passenger check-in, ticketing, and ground services. Eastern Airlines, Milwaukee, WI Passenger Service Agent, 1989 – 1991 • Responsible for daily routine airline operations, ground service equipment and servicing of Eastern and Continental equipment. • Awarded employee commendation award for my dedication and contribution to the company. EDUCATION National Registry of Food Safety Professionals Certified Food Safety Manager Hazardous Material Advisory Council HMT-215 Air Transportation of Dangerous Goods. Certificate MBTI/Business Training Institute Travel Career Consultant United Airlines Training Program for Customer Service Agents Certificate Portland University High school, Portland, OR ADDITIONAL SKILLS

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Fluent in English and Spanish Proficient with Fast Air, Sabre, System One, Interact Travel agent experience