Care Hospital

MIS at Care Hospitals

Presented by:Manish Gupta Manoj Kujur Manoranjan Sahu Neeti Singh 05/23/09

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Agenda • CARE’S journey (by Neeti singh) • MIS Automation in CARE Hospital(Manoj) • ROI (Manish) • Recommendation (Manoranjan) • Questions and answers XIMB

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INTRODUCTION…. • CARE is one of the fastest growing hospital chains in India, engaged in providing primary as well as tertiary healthcare services • It is a hospital chains that is founded and managed by professionals with a mission and a passion for providing healthcare for the needy • CARE’s reputation for its humanitarian and selfless service has ranked this esteemed institution as the fourth largest healthcare provider in India • CARE endeavors to match global benchmarks and conquer healthcare market in the second decade of its establishment. 05/23/09

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MISSION • To provide quality medical care at an affordable price, delivered with compassion, concern and care. • To develop a comprehensive health care delivery model that suits the common man • To develop “CENTRES OF EXCELLENCE” in various medical specialties • To evolve a holistic approach to health care by incorporating the best from various forms of medicines 05/23/09

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VALUES • To put the professional care givers at the centre of healthcare delivery and give life to the ideal of ‘physician heal thyself’. • To give respect for privacy, to give treatment with dignity, to treat a patient as an individual. • To provide high quality appropriate and ethical treatment irrespective of the ability of the patient to pay. • To value all efforts and achievementsproviding courage to face new challenges. 05/23/09

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CARE’S integrated healthcare delivery model

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Corporate strategy (SWOT) Strength

Weakness Services Education/Program Operating Performance

Opportunity

Geographical Operations Non Centralized Server

Threat

Technology Population Trends

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Competition Healthcare and IT Cost

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Present MIS being used • • • •

Streamline process Integrate information Easily available To understand the strengths and weaknesses and make strategy accordingly • Smooth and steady information flow from every department 05/23/09

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Hardware used in Care Hospital • Care Hospitals are fully computerized with P4 Desktop Computers • Operating System used – Windows XP • Network to Common Server – IBM X3200 • Database used Oracle 10g • Backup Server • Broadband Services-Bharti and BSNL • Biometric Device • Video Conferencing • Unique Patient ID 05/23/09

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BSNL/Bharti

2 MBPS

Firewall

Client Desktop-65 Pentium P4 Windows XP 05/23/09

Server Hardware IBM System X3200 Software Windows 2003 Server Database Oracle 10 g XIMB

Disaster Recovery Site, Hyderabad 10

Software • Jeeva Online Healthcare Information System • User Friendly, Reliable,Efficient • It gives information about -Patient Management -Hospital Management -Clinical Management -Resources Management -Automated Alerts -Reminders -Online Services 05/23/09

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Return on Investment (ROI) • A performance measure used to evaluate the efficiency of an investment or to compare the efficiency of a number of different investments. • Formula ROI=

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Gain from Investment *100 Cost of Investment

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ROI Calculation • • • • • • • • •

Cost of website designing (20 Pages) Cost of website Hosting 2 GB Cost of online payment facility Bridging Software Training Cost Wages of Employee Biometric Device AMC Total Expenditure

= Rs. 40000 = Rs. 30000 = Rs. 60000 = Rs.100000 =Rs. 40000 =Rs. 50000 =Rs.100000 =Rs.30000 = Rs.4,50000

Before the Proposed Service • Avg no. of outpatients/day=25*14 branches= 350 • Avg no. of Inpatients/day= 15*14 branches= 210 • Revenue from Outpatients=350*100 = Rs. 35000 • Revenue from Inpatients=210*500 = Rs.1,05000 05/23/09 XIMB Total Revenue =Rs.1,50000/day

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After the Implementation of Recommendations Revenue increase from by is 1 % that equals = 1*1,50000/100 =Rs.1500/day Revenue from greeting card and flower service =Rs.500/day Revenue Increase due to customers retention(2 patients/day) =Rs.1000/day Total Revenue Increase =Rs.3000/day Revenue Increase for entire year=30*12*3000=Rs.10,80000 Total Return on Investment = (10,80000*100)/4,50000 = 240%

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Issues and Problems??? • • • • •

Care hospitals doesn’t have a centralized database Difficult to retrieve data if card loss No service or request enable links in the website Duplication of forms Lack of technical expertise of staff to properly analyze the data collected • Inadequate training of health worker on how to fill out the form • High degree of inaccuracies in data collected • Lack of utilization of data collected 05/23/09

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Solutions Proposed • • • • • •

Integration of all databases of group hospitals Use of Centralized Server Use of Biometric Devices Upgrading the Website Creating more loyal customers Availability of personnel with the proper background/level of technical expertise to run a computerized system; in particular the software skills of the staff at the lowest level where computers can be provided should be looked into

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Solution Propose continued…….. • Pre-test the software, paying attention to:  Identification of bugs  Ability of software to generate the expected data  Ability of staff to use it • Design a training programme to train relevant staff on the use of the software 05/23/09

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Recommendations • There should be a centralized database directly linked with Jeeva. • Implementation of a bridging software

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Summary • • • •

Meet the needs of our patients, families and staff Meet national quality standards Reduce hospital cost and ICU LOS Help solidify our community reputation as a hospital of excellence

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Thanks

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Any Queries ????

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