CANTEEN ADMINISTRATION AND OPERATION AT MAYSAN NATIONAL HIGH SCHOOL: AN ASSESSMENT
A Special Project Presented to The Faculty of the College of Science Philippine Normal University Manila
In Partial Fulfillment Of the Requirements for the Degree Master of Education With Specialization in Home Economics
by:
ARLENE B. MANIQUIZ March 2009
9
ACKNOWLEDGMENT
The
researcher
gratitude,
wishes
acknowledgment
to
and
extend
her
appreciation
profound
to
all
the
people who have inspired her to conduct and finally finish this study. Dr. Leonora Basbas, Head of the Department of Allied Sciences and her adviser for the support and advice
she
has given to the researcher that helped her to this study. Dr. Ernesto Callo, for the encouragement, hope, and motivation he gave. His insights, and fatherly advice to the researcher inspired her to pursue this study. Our employed
Lady for
of the
Fatima
University,
pressure
the
where
she
administrators
currently
applied
to
make her finish the study immediately. Dr. Erlinda Evangelista, her principal for allowing her to conduct
this study and allow the faculty, students,
and non teaching staff to answer the questionnaire. Mr. Dennis Cabais, her co- faculty and served as her statistician for his invaluable help and support. He shared a lot of knowledge, insights, spent a lot of time to help the researcher finish this study.
iii
Mrs. Lenilyn Robles , a teacher of English who helped in correcting grammar and assisted the researcher in many ways. Mr. Eric Maniquiz, her husband for his love, moral support, inspirational words TO
All
faculty
that cannot be measured.
members,
and willingness to answer the questionnaire. Lord
Almighty
School,
teaching
cooperation
the
High
–
of
to
National
non
personnel
Lastly,
Maysan
students,
who
gave
for
her
their
good
health, energy, and determination to make this piece of work a reality.
iv
DEDICATION
TO MY BELOVED HUSBAND
RODERICK L. MANIQUIZ
MY PRECIOUS
GEMS
ERIKA AND EARL
MY PARENTS
DOMINGO
BUNAG AND CELIA TERESA
THIS ACADEMIC ACHIEVEMENT IS HEARTLY
DEDICATED
-A.B.M.
ii
ABSTRACT
Title
:
Canteen Administration and Operation at Maysan National High School: An Assessment
Key Concepts
:
Guidelines on the Operation and Management of School Canteen in Public Elementary and Secondary Schools
Researcher
:
Arlene B. Maniquiz
Specialization
:
Home Economics
Adviser
:
Dr. Leonora D. Basbas
Statement of the Problem The
study
administration Teacher’s
sought and
to
assess
operation
Cooperative
at
which
Maysan
the
school
is
managed
National
High
canteen by
the
School
in
Valenzuela. Specifically,
the
study
attempted
to
answer
the
following questions. 1. What is the status of the school canteen as perceived by the student respondents, the faculty, and the non-teaching personnel in terms of: 1.1
Quality and quantity of food served
vi
1.2
Kinds of services rendered to the customers
1.3
Prices of the commodities
2. How do the student; teacher; non-teaching personnel respondents
assess
the school canteen in terms of:
1.1.
Management of Canteen activities
1.2.
Utilization of Facilities
3. Is there a correlation between the management of the canteen and each of the following? 3.1
Utilization of canteen facilities
3.2
Quantity and quality of food served
3.3
Kinds of services rendered
3.4
Prices of commodities
4. Is there a significant difference in the assessment of the three groups of respondents in terms of the following: 4.1
Management of canteen activities.
4.2
Utilization of Canteen Facilities
4.3
Quality of food offered
4.4
Kinds of services rendered to the customers
4.5
Prices of commodities and the prices of commodity as sold at the canteen
vii
METHODOLOGY The
descriptive
method
was
used
and
gathered
information through the use of a survey questionnaire as an instrument. The descriptive method was used to asses the operations Maysan
and
policies
National
High
involved School
in
the
Canteen.
administered
same
questionnaires
to
respondents:
the
students,
faculty
the
the
management The
three and
of
researcher groups the
of
school
canteen staff. The Respondents were 100 students 25 from each year level, 20 faculty members, and 20 non-teaching personnel. The study was also conducted to determine the effectiveness of the management skills of the canteen manager. The
results
observations
of
were the
analyzed
respondents.
to
determine
Research
data
the were
encoded, analyzed and presented in table. The appropriate statistical analysis using SPSS was also used to interpret data.
viii
FINDINGS 1. The assessment on the effectiveness of the management of
school
canteen
activities
by
the
respondents
yielded a mean score of 2.44, interpreted as “seldom” 2. The
staff
of
the
school
canteen
did
not
properly
utilized the canteen facilities. 3. The perceptions of the three groups of respondents on the quality and quantity of food served yielded the highest
mean
value
of
3.09,
for
the
item:
sells
appropriate amount of foods that can sustain the needs of the students, and the lowest mean value of 2.04 was obtained for the item: serves food that are fresh, newly cooked or prepared. 4. There was a negative effect of the manager’s skill on certain factors that affect the canteen status. 5. There are no significant differences in the assessment of
the
student
respondents
and
the
teacher
respondents; neither was there a difference between the students and non-teaching personnel’s observation.
ix
CONCLUSIONS 1. The most important finding of this study is the need to provide proper training for canteen staff.
Enough
knowledge is imperative to canteen managers for their role is to make decisions that will affect the entire canteen organization. 2. Given all the sets of criteria, standards and rules set by the cooperative but not followed religiously, would result to the ability of the school canteen to accomplish its target objectives, thus creating more problems in the future. 3. Formal trainings and seminars needed by all canteen staff and officials so that they will improve their skills
on
preparation, through
the
proper
food
effective
handling
selection,
of
customer
interpersonal
food,
food
satisfaction
skills
and
total
quality management of all the aspects necessary for an improved and well-managed canteen. 4. Failure
of
canteen
managers
present in the canteen.
x
to
utilize
equipment
5. The respondents found the food repetitive and limited lacking the necessary nutritional value needed by the students. 6. Among the major findings, the quality of service given was found to be adequate since the canteen officials and staff are doing their assigned roles. 7. In
terms
of
price
of
commodities,
students
find
canteen food quite expensive so they resort to buying synthetic food outside the school. RECOMMENDATIONS 1. The
recommended
measures
to
improve
the
management
styles of canteen managers and staff as cited by the respondents
in
this
study
should
be
adopted
and
implemented. 2. The recruitment policy should be tightened or improved to ensure that canteen staff and manager possess the necessary qualifications and competencies specifically on the knowledge of food handling and food preparation plus serving a variety of food. 3. Members of the cooperative, especially the head, must vigorously promote educating the canteen officials and staff in order to develop and enhance their skills.
xi
The cooperative can provide financial help to those who want to attend seminars to update themselves of the rudiments of managing a school canteen. 4. The
Chairs
or
Heads
of
the
Teachers’
Cooperative
supervise the activities of their canteen staff for proper
monitoring
emphasizing
efficiency
and
effectivity. 5. Canteen facilities must be properly utilized in order to maximize and systematize the use of these instruments. 6. Commodities must be affordable yet nutritious so that the clientele will be satisfied. 7. Canteen staff must provide variety of food geared towards the total well being of the clients. 8. Cooperative incentives
Officials or
merits
should in
provide
whatever
form
motivate and encourage canteen staff.
xii
some
kind
of
in
order
to
TABLE OF CONTENTS Title Page…………………………………………………………………………………………………………………………..i Approval Sheet…………………………………………………………………………………………………………………ii Acknowledgment…………………………………………………………………………………………………………….iii Dedication………………………………………………………………………………………………………………………….…v Abstract…………………………………………………………………………………………………………………………………vi Table of Contents……………………………………………………………………………………………………xiii List of Tables…………………………………………………………………………………………………………………xv List of Appendices……………………………………………………………………………………………………xvi CHAPTER I.
THE PROBLEM AND ITS BACKGROUND Introduction………………………………………………………………………………………………………1 Background of the Study ………………………………………………………………………3 Statement of the Problem ……………………………………………………………………5 Significance of the Study …………………………………………………………………6 Scope and Delimitation of the Study ……………………………………8 Definition of Terms……………………………………………………………………………………9
II.
REVIEW OF THE RELATED LITERATURE AND STUDIES Related Literature and Studies …………………………………………………12 Conceptual Framework ……………………………………………………………………………28 Research Framework …………………………………………………………………………………30 Assumptions ……………………………………………………………………………………………………30 Hypothesis of the Study ……………………………………………………………………31
III.
METHOD AND PROCEDURES Research Design …………………………………………………………………………………………32 Research Locale …………………………………………………………………………………………33 Samples and Sampling Techniques ………………………………………………33
xiii
Research Instrument ………………………………………………………………………………34 Validation of Instrument …………………………………………………………………35 Data Gathering Procedure …………………………………………………………………36 Data Processing and Statistical Treatment ……………………36 IV.
PRESENTATION, ANALYSIS, AND INTERPRETATION OF DATA Assessment of the Management of School Canteen Activities…………………………………………………………39 Assessment of Utilization of School Canteen Facilities ………………………………………………………42 Status of Quality of Food Served………………………………………………46 Status of Kinds of Services Rendered to the Customers…………………………………………………………………………………48 Status of Price of Commodities……………………………………………………51 Results of Analysis of Variance Management of School Canteen ………………………………………………57 Utilization of School Canteen Facilities…………………58 Quality and Quantity of Food Served ……………………………59 Kinds of Services Rendered ……………………………………………………60 Prices of Commodities …………………………………………………………………61
V.
SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS Summary of Findings ………………………………………………………………………………63 Conclusions ……………………………………………………………………………………………………64 Recommendations …………………………………………………………………………………………66
Bibliography………………………………………………………………………………………………………………………67 Appendices……………………………………………………………………………………………………………………………69 Curriculum Vitae …………………………………………………………………………………………………………94
xiv
LIST OF TABLES Table
Page
1
Population and Samples of the Study
34
2
Weighted Mean on the Assessment of the Management of the School Canteen
39
Weighted Means on the Assessment of Utilization of School Canteen Facilities
42
Weighted Mean on the Quality and Quantity of Food Served dents
46
Weighted Means on the Kinds of Services Rendered to the Customers
48
6
Weighted Mean on the Prices of Commodities
51
7
Analysis of Variance of the Perceptions of the Three Groups of Respondents on Management of School Canteen
57
Results of the Analysis of Variance of the Perception of the Respondents on the Utilization of Canteen Facilities
58
Results of the Analysis of Variance of the Perceptions of the Respondents on Quality and Quantity of Food Served
59
Results of the Analysis of Variance of the Perceptions of the Respondents on the Kinds of Services Rendered to Customers
60
Results of the Analysis of Variance of the Perception of the Respondents on the Prices of Commodities
61
3
4
5
8
9
10
11
xv
Chapter I THE PROBLEM AND ITS BACKGROUND Introduction The Department of Education is strongly committed to support student health and well-being through its curriculum in
schools
and
a
range
of
initiatives
that
offer
opportunities that promote physically fit individuals who love
eating
implement
healthy
food.
comprehensive
Schools
health
are
and
encouraged
well-being
to
programs,
including food and nutrition education. The establishment and operation of a school canteen is important
in
developing
love
and
interest
in
buying
nutritious and healthy food among students, faculty and the school
personnel,
making
it
possible
for
them
to
enjoy
nutritious and healthy food at affordable prices during the school day. The canteen should also provide a variety of foods
and
dishes
that
enhance
the
skills
and
knowledge
learnt in the classroom about food and nutrition Recognizing the importance of eating the right kind of food
in
children's
growth
and
development,
many
schools
today accept food services as an integral part of the school program.
Canteen
operation
can
1
be
considered
one
of
the
auxiliary services of the school. teacher
or
a
hired
private
Although, a classroom
person
often
handles
the
operation, it is still considered as an important component of
school
administration.
Hence,
greater
effort
must
be
exerted in its operation. It is imperative therefore, that the child who spends the greater part of his/her waking hours
in
school
be
given
food
that
are
nutritious
and
economical. There are plenty of students with meager allowance for snacks in the public schools, therefore it is necessary that daily foods served in the school canteen are assured to be within the mean of the children. Considerations are given to the nutritive value of the food items being served to them. However, there are other factors in the process which are not given attention which may adversely affect the school’s total development program especially if the canteen is being managed privately by a group or an individual. Based on the foregoing, the researcher thinks that there is a need for a thorough assessment of the program being implemented in the school.
2
Background of the Study The Maysan National High School Canteen was formerly managed by the T.L.E. teachers. The researcher served as one of the assigned managers in the past. Before it was run by the Teachers Cooperative, quality and low cost food
were
being served to students and faculty members as well. The management and operation of the school canteen was overtaken by
the
teachers’
cooperative
following
the
rules
and
regulations set by the Department of Education headed then by Secretary Ricardo Gloria (D.O. no. 55 s. 1996). Just
about
every
important
decision
about
canteen
utilization-whether the manager is certified as competent, hired, receives tenure, is recognized meritorious-depends on someone’s judgment of how well the manager performs. Often, the judgments are informal. When they are formal, they are usually recorded as ratings on a multi-factor manager rating scale.
A
selecting Several
multi-factor the
manager
criteria
which
rating by
the
serve
scale head as
is of
basis
being the in
used
in
cooperative. selecting
a
qualified applicant to manage the canteen are included in the scale. Since the head has the right to choose, subjectivity comes into the selection of canteen manager.
3
then
There is a perceived problem in the operation of the Maysan National High School’s canteen, particularly in the selection
of
manager
and
staff.
The
one
who
is
now
supervising in the canteen operation is not a Home Economics teacher
nor
has
she
finished
a
management
course.
The
process of hiring based on an objective set of standards and qualifications can be manipulated, a recommendation from a number of major cooperative members has greater weight in hiring canteen staff. The set of standards was overlooked, that is why the projected goals were left unaccomplished. On the
other
failure
hand,
on
the
committee
supervision
of
claims
the
said
that
there
is
no
canteen
based
on
it
generated profits. Aside from mismanagement, the need for facilities is of great
concern,
services
which
facilities is
the
are
needed
reason
why
to
provide
customers
quality keep
on
patronizing its products and services. Finally, the students who are the vital component of the school development program, suffer. The canteen, in its mission to nourish the children’s mind and provide quality services
failed
to
accomplish
its
target
goal
which
is
evident in the complaints raised and presented to the board.
4
This dilemma continuous to exist and remains unsolved. The quality and quantity of food served is also affected. This results
in
getting
more
complaints
from
the
canteen’s
clientele. Statement of the Problem The study was conducted to make an assessment of the school canteen which is managed by the Teacher’s Cooperative in Maysan National High School during the School Year 20082009 as perceived by the school personnel, teachers, and students. Specifically,
the
study
attempted
to
answer
the
following questions. 1. How do the student, teacher, and non-teaching personnel respondents
assess
the school canteen in
terms of: 1.1.
Management of Canteen activities
1.2.
Utilization of Facilities
2. What is the status of the school canteen as perceived by the student respondents, the faculty, and the nonteaching personnel in terms of: 2.1
Quality and quantity of food served
2.2
Kinds of services rendered to the customers 5
2.3
Prices of the commodities
3. Is there a correlation between the management of the canteen and each of the following? 3.1
Utilization of canteen facilities
3.2
Quantity and quality of food served
3.3
Kinds of services rendered
3.4
Prices of commodities
4. Is there a significant difference in the assessment of the three groups of respondents in terms of the following: 4.1
Management of canteen activities.
4.2
Utilization of Canteen Facilities
4.3
Quality of food offered
4.4
Kinds of services rendered to the customers
4.5
Prices of commodities and the prices of commodity as sold at the canteen
Significance of the Study This study aimed to determine the status of the school canteen,
particularly
operation
that
should
identifying be
improved.
6
the
aspects
Likewise,
it
in
the
was
the
objective
of
this
study
to
evaluate
the
difficulties
encountered by the students as to the kind of service that they received. Moreover, the research attempted to provide the most appropriate and effective ways in hiring managers who will oversee all matter pertaining to school canteen supervision.
Finally,
opportunities
for
this
reflective
research
thought
and
may
provide
thereby
enhance
professionalism among members of the cooperative, so that they improve efficiency and offer delicious yet affordable food. The results of this study could provide the management of the cooperative with the information about the present status of the school canteen and to let them know that the existing
situation
really
affects
the
totality
of
the
service that they are rendering. The results of the study will also make a management realize the need to objectively solve the problems encountered in the canteen operations. The findings may also serve as guide for canteen managers in the planning, preparation and implementation of their new programs.
The
study
will
provide
some
insights
and
information on how they will manage the canteen for
the
benefit
the
of
the
customers
such
7
as
the
teachers
and
students who are their main clients who must be served and be satisfied. Scope and Delimitation of the Study The study focused on the assessment of the cooperativemanaged canteen as perceived by the school personnel and students of Maysan National High School. The respondents of this
study
consisted
of
the
40
school
personnel
and
80
students from different year levels. This study was limited to
the
assessment
management
of
activities,
the
school
utilization
canteen of
in
terms
facilities,
of
quality
and quantity of food served, kinds of services rendered and prices of the commodities offered. The study was conducted during
the
School
Year
2008-2009.
The
researcher
limited
this assessment to the over all performance of the canteen management, and it did not seek to include solutions on how the canteen will be operated.
8
Definition of Terms For the better understanding of this study, some of the terms and variables used are defined below. Assessment. It refers the observations of the students, the faculty, the non-teaching staff as means of evaluating the
effectiveness
canteen.
It
means
how
the
respondents feel about what they actually experience or see of the situation of the school, particularly in the
management
of
the
activities,
utilization
of
facilities, quality and quantity of food served, kind of services rendered to the consumers and the price of the
commodities
offered
to
the
consumers
in
the
includes
the
canteen. Canteen
Management.
In
this
research,
it
management of the daily routine of the canteen. It is the administration of the direction of the means and objectives operation,
of
the
food
school service
canteen
management,
facilities, and canteen services.
9
which
include physical
Clientele.
In
this
study,
it
refers
to
the
students,
faculty, and non-teaching personnel who regularly eat or dine in the school canteen. Cooperative-Managed Canteen. It refers to a school canteen that
is
operated
and
managed
by
the
teachers’
cooperative under the supervision of its board members and officers. Facilities.
In
this
research,
it
refers
to
the
chairs,
tables, tools, utensils, and other cooking equipment used in food preparation and dining. Food. It refers to the newly cooked, ready-to-eat meals, beverages
and
other
items
bought
in
the
school
canteen. Meal
Management.
It
is
the
efficient
use
of
available
resources in providing meals that are nutritionally adequate,
sanitary,
economical,
and
aesthetically
pleasing to the clients. Kind of Service Rendered to the Client. It is the way the canteen staff provide assistance to the buyers, such as checking the cleanliness and safety of food served.
10
Operation. In this study it refers to the process on how the canteen manager, canteen staff work and perform their
functions
in
the
school
canteen
to
achieve
effective and efficient food production and services Price of Commodities. It means the cost of foods and other commodities offered in the school canteen. Quality
and
Quantity
of
Food
Served.
It
refers
to
the
manner in which space and facilities available in the school canteen are utilized. Quality of Food. This refers to the aspect of food which is describes
or
characterized
in
terms
of
nutrition,
palatability, variety, appearance and the like. School Canteen. In this study, it is the place where the students,
teachers,
non-teaching
staff
take
their
snacks and lunch. Newly cooked food and ready to eat food are served. School Personnel. As used in this study, it refers to the teaching and non-teaching staff of the school.
11
CHAPTER II REVIEW OF THE RELATED LITERATURE AND STUDIES
This researcher
section
presents
reviewed
and
related
found
and
studies
significant
to
which
the
the
present
study. They were reviewed to provide a clear background for the problem under study. The school canteen follows guidelines on operational management set by the Department of Education through DECS Order No. 93, s. 1998, the Revised Implementing Guidelines for
the
Turn-Over
of
the
School
Canteen
Teachers
Cooperative. The teachers’ cooperative shall see to it that none of its members shall use their official time attending to the activities of the canteen and the cooperative. Hence, a cooperative shall hire a fulltime manager to manage and operate the school canteen. The designated Home Economics canteen Teacher shall inspect the quality and handling of food
served,
canteen
sanitation,
use
of
facilities
for
laboratory purpose. The
school
canteen
should
provide
cheap,
sanitary,
nutritious food such as fresh milk, fresh fruits and fresh drinks, boiled root crops, high calorie indigenous recipes and the like. 12
Hired people handling food in the canteen should be required to undergo training for food handlers, obtain a certificate
of
good
health
from
the
municipal
health
department and observe hygiene. Operational
practices
that
will
be
detrimental
and
prejudicial to the welfare of the students, teachers and to the
school
as
a
whole
as
well
as
any
violation
of
the
provision of the Memorandum of Agreement and the operational management guidelines should be considered as ground for the return of the canteen operation to the school. The Catholic Education Commission placed an electronic copy of the Self-Assessment tool in their website. It consists of
a check list to review the current level of
implementation of the Strategy,
an action plan for schools
to identify where more work may need to be done and to plan follow up actions for 2008. Support information clarifies aspects of the Strategy and provides relevant sources of assistance, if required. During Term IV, many schools were busy completing the tool. Principals have been in discussion with their canteen managers
to
see
how
their
healthy
school
canteens
are
progressing. It has been pleasing to hear the comments of
13
many
school
principals
and
canteen
managers
who
have
completed the tool, and the enthusiasm expressed to support healthy canteens has been greatly appreciated. Many schools reported they are now planning for the next term and filling the menu with plenty of GREEN foods. For those schools still looking
to
change
existing
menu
items,
or
have
yet
to
complete the tool, assistance is available. The tool will help the canteen staff to assess their performance services.
to
This
be
able
will
to
guide
the
maintain
or
improve
their
manager
in
deciding
which
meals must be served each day to satisfy the students’ need for nutritious food. The different concepts and findings, as reflected in several studies, revealed the following insights as they are related to the present researcher’s study. 1. Management someone
of
who
the is
canteen
capable,
must
be
qualified
managed and
by
honest
personnel. 2. Adequate facilities maintain the services needed and enhance the efficiency of the canteen workers in doing their job.
14
Management of School Canteen The
following
information
about
literature the
deal
on
the
administration’s
significant
role
in
the
management of a school canteen. Dizon (2000) investigated the management of the school canteens in the district of Dinalupihan, Bataan and their implications to the nutritional needs of pupils. Based on the findings of this study, the following conclusions were drawn: 1. Majority
of
the
canteens
were
managed
individuals.
All
canteen
facilities
and
by
private
equipment
were moderately adequate; 2. Food
procurement
was
supervised
by
outside
paid
helpers; 3. The canteen managers saw to it that the food to be cooked are washed thoroughly; 4. Majority
of
the
canteens
were
implementing
self-
service food serving; and 5. The problems in the operation of the canteens were lack of personnel, lack of time in food preparation,
15
source of water supply and pupils’ preference for junk foods instead of nutritious one. Mendoza (2004) made a study on canteen administration and operation in public elementary schools in the division of Lipa city. The descriptive method of research was used in this research with two sets of questionnaires used to gather the perceptions of the respondents. The highest rating were given for the strategic value where the building is located for canteen teachers, the safety of the foods for sale and for non-canteen teachers, accessibility of the building to pupils and teachers. The lowest ratings given were noted in the
following:
time
schedule
for
recess
of
intermediate
grade pupils and distribution of time allowance for recess, regarding the quality and quantity of foods being served, the highest ratings was on the nutritional value of foods for scale and the lowest rating was on the perception of quantity of fruits vegetables for sale. All the respondents gave the highest ratings to the drive to put up normal size canteen room/building. On the contrary, the lowest ratings were noted in terms of ability to solicit assistance from NGOs and GOs for canteen improvement, and the ability to put up the needed accessories in the canteen.
16
The conclusions made on this study were as follows: canteens in public elementary schools are properly managed, systematically teachers
run
have
implementations,
by
the
staff
different
and
personnel
reactions
particularly
in
on
class
involved,
some
policy
programming,
food
service operations and teachers’ assignment. This conclusion led
to
the
recommendations
that
the
school
heads
should
prepare a workable and viable long range master plan on canteen operations and personnel functions. Similarly, it is suggested that part of the canteen proceeds should also be used for to other school projects. Service assistance of government and non-government organizations should also be tapped and finally, a wider and deeper study should be made in order validate and compare the findings of this study. Manahan’s (1998) work supported the findings of the present work on canteen management. Manahan
(1998)
conducted
a
research
on
the
canteen
management of VALENZUELA NATIONAL HIGH SCHOOL. The aim of this
study
wa
to
make
a
system
analysis
of
the
canteen
management of the said school. The results revealed efficient
canteen
management
is
necessary
in
order
that to
provide food of lowest cost and highest nutritive value. Common problems met in the management of the canteen were as 17
follows: lack of space to accommodate the students; helper chores were given to the canteen teacher in-charge of the task
to
manage
the
canteen;
lack
of
full
time
canteen
manager; the time allotted for cooking is so limited, the food being prepared are not enough for the consumers and finally, the buyers do not have plenty of choices of food. Possible
solutions
were
provided
to
lessen
or
totally
eliminate the existing problems such as: expansion of school facilities; utensils,
addition
of
installation
more of
tables
deep
and
well
chairs,
and
cooking
better
water
connection, hiring of more helpers, having a dialogue with the consigners to asses the quality and quantity of services should
they be
render
free
from
and
finally,
teaching
the
loads
canteen
to
the
teachers
enable
her
to
supervise the helpers in food preparation. In countries like the UNITED STATES and other Asian countries, canteen operations and management are considered one of the services offered by the school, and thus become part of the school administrators’ tasks and part of daily operations.
In
fact
most
of
these
schools
already
have
handbooks on how to properly maintain and operate a canteen. Canteen
management
is
also
considered
18
not
just
a
school
function but also a full time job that needs formal training and that many universities offer such courses. In
2000,
SINDARATANA
studied
PORN
the
canteen
management of YUDARAS WITTAYALAI SCHOOL IN MAI to determine how well the school canteen was managed in accordance with the regulations given by the canteen regulation board. Her study
involved
170
respondents
from
the
lower
and
upper
secondary education levels and 130 teachers. Results showed that
physically,
appropriate with
regard
the
settings; to
food
canteen food
was
prices
quantity;
clean were
dishes
and
neat
appropriately and
utensils
with set were
cleaned, and tables and chairs in the canteen were in good condition and being maintained regularly. Academically, the canteen
billboard
helped
students
to
have
knowledge
of
nutrition with practical application. Nutrition information about meals prepared were posted in the board, along with other similarly nutritious meals. Also, the canteen board, detailing its regulations. showed steps of canteen services. In addition,
its frame of opening at 6:30 a.m. and closing
at 4:00 p.m. was established for the needs of the students, serving breakfast for those who have early classes and late snack for those who will travel home.
19
a
In
related
WATWERUWAN
study,
SCHOOL
LUNCH
(2000)
WONGKHUM
(found
PROGRAM
evaluated
in
the
the
Saraphi
district in CHIANG MAI PROVINCE). The purpose of the study was to evaluate the lunch programs implemented by the school administrator
during
included
students,
evaluated
296
whether
the
the
academic parents
lunch
year
and
1999.
Respondents
teachers.
program
The
management
study
aims
of
students having good health with good hygienic habit and saving
attitudes,
were
achieved
and
realized.
Evaluation
results revealed conserving context, input processes, and product indicated in the performance in all aspects. Details of
the
performance
teachers
understand
hygienic
habits;
include: the
2)
1)
aim
of
personnel,
students, the
program
budget
and
adequate. 3) on duty teacher gives or helps 4)
serving
clean
food
with
parents
proper
and
and
develop
materials
are
hand out lunch;
nutrition.
5)
and
students are requested to clean dishes and put dishes in place. The study concluded that the lunch program was able to
reach
or
achieve
its
aims
for
the
program
that
is
students with good health and hygienic habit who knew how to save. Both
SINDARATANA
PORN
(2000)
and
WONG
KHUM
(2000)
studied whether their respective school were managing the 20
canteen according to the standards set by the schools board. The assumption here is that the canteen is operated
and
maintained
the
by
the
school,
meaning
everyone
from
purchasing officer to the cook and food servers are employed by the school. According to RAY, et.al. (2001) auxiliary services in school like the operation of school canteens, provide the school
administrators
and
canteen
teachers
with
the
most
severe day-to-day problems. While school canteen services are
not
directly
related
to
teaching-learning
situation,
their absence makes it impossible for the school to perform its primary function. Canteen operation is very significant to the efficient management. In view of this, considerable planning effort, more specifically in giving assignment to teachers, must be given consideration in the total operation of the school system. Realizing that the hungry child has a severe learning independence and that for many children a balance meal is the most important factor that can influence their mental ability. Utilization of School Canteen Facilities DE GUZMAN (1992) cited that another important component of the food service system is the physical facilities which
21
include
equipment
like
the
machinery,
furnishings
and
supplies which are used in the production of service meals in the school canteens. The kind and number of equipment to be purchased for food services should not be determined by rule of thumb but rather by the operation and needs. The ST. LOUIS BOARD OF EDUCATION (1999) in TASMANIA has issued a resolution stating the involvement of head teachers in canteen operations. The resolution states that the head teachers must be involved in the dining room supervision during
the
periods
of
meal
service,
custodial
activities
relating to the cleanliness of the dinning areas of canteen teachers and other canteen personnel. One of the writers made a comment on the role of the school administration and teachers in canteen management. Quality and Quantity of Food Served The children
school by
canteen
making
it
should
be
possible
established for
to
children
benefit to
buy
nutritious and healthy food at competitive prices, through providing a variety of food and dishes and charging prices which
allow
moderate
profits.
It
is
imperative
that
the
principals, ensure the practice of serving the right kind of food for the students. A canteen policy which has this as
22
basis would be valuable as they encourage those in control of providing food to reduce health risks from poor nutrition is about having knowledge and skills, making healthy food choices,
having
healthy
attitudes
towards
food,
having
access to healthy food choices and balance nutrition (the school canteen handbook, 1999). The members of the school community may need to become aware of the connection between nutrition and health as well as
the
healthy
food
choices. Awareness can be achieved in a variety of
ways
using
role
of
the
appropriate
canteen
physical
in
and
providing
human
resources
from
the
wider school community. These can be done by finding out what
is
already
happening,
building
awareness,
forming
a
work party and finding out what people think. School canteen makes an important contribution to the education and being of the students and school communities they serve. Their responsibility is to provide nutritious food to students as part of their development as healthy individuals.
The
ideal
school
canteen
provides
a
wide
variety of appetizing, nutritious food at reasonable prices; different
food
preparations
23
method
including
grilling,
steaming, stir frying as well as fresh food, (schools policy handbook, January 1998) According
to
(2004)
MEDRANA
in
her
article,
school
canteens have always been an integral part of any wellestablish educational institution. But the school canteen or cafeteria is different from a commercial outfit that is also subjected
to
government
commercial
canteens
and
sanitary
controls.
restaurants
are
Whereas
established
for
profit as the main object, a school canteen is set-up mainly to
benefit
the
students
while
offering
them
decent
yet
affordable fare. The school canteen should also serve as the showcase of skills and knowledge learned in the classroom about food and nutrition.
It
can
also
provide
an
avenue
for
parental
involvement in the school by using volunteer workers in the school. It is the duty of the school and parents to educate students about nutrition. The school canteen as part of the school
community,
is
in
a
vantage
position
to
make
a
positive contribution to student health. The school canteen should encourage the students to buy nutritious should
and
prevent
healthy the
foods
school
at
affordable
children
24
from
prices.
staying
off
They the
school
campus
during
recess
time
and
lunch
break.
Well
prepared and clean food are vital feature of an efficiently run school canteen. It should also prepare food that is both appealing and nutritious for the students. Facilities of the school are considered as one of the variables
investigated
in
this
study
and
the
literature
below give insights on this matter. Kinds of Services Rendered Recalled program
was
by
MORPHET
since
(1994),
then
a
the
major
school division
food
service
of
school
operations. It was estimated that the gross expenditures for the
school
lunch
program
was
approximately
one
billion
dollars during the year 1956-1957. Fifty percent or more of the
public
elementary
and
secondary
school
pupils
were
served some type of lunch or food supplement in that year. Quality of Service Effectiveness of the cafeteria management is not only reflected by the quality of food served but also by quality
of
services
rendered
which
are
characterized
the as
courteous, friendly, fair, democratic, sanitary and speedy. There are thousands of food service programs that are
25
drab and monotonous which turn the kids off because they are not planned to respond to the needs of the children. To be in competition with the array of foods available to kids both in and out of schools, service is the key. The selling point
in
attitude,
most
food
environment
service and
programs
charisma.
is
service,
Greater
the
emphasis
on
service will produce higher participation, which will permit greater efficiency of the canteen operation. With limited resources
and
inflation,
the
only
choice
service leader is to find ways to use
for
the
food
technology to free
manpower details, and allow them to concentrate in planning and
service,
anticipating handling
highest future
complaints
ethical
needs of
of
relations
customers
students,
with
student,
serving
interest,
handling
request
and
positive public relations. (Crucillo: 1963). Courteous and Friendly Service If service is rendered it should have quality, must prove to be pleasant and efficient to the patron (Augustin: 1980). A successful operation, depends on courtesy, friendly and democratic attitudes (Crucilo: 1963). Agreeing, Lattin (1979) stated that for a successful beverage operation warfel is vital. He said that there is no
26
good
operation
without
good
environment,
good
food
and
friendly service. In
this
regard,
an
extensive
cooperative
study
of
school lunch policies and standards was done. This was made by
school
lunch
supervisor, education
specialists,
classroom members,
principals,
teachers, university
superintendent,
state
department
professors
and
of
others
interested in the programs. Price of Commodities The right product at the right price is an important combination.
Few
children
would
consider
nutrition
to
be
more important than price, especially if there is a large price
difference
between
the
nutritious
and
the
less
nutritious food. Children will look for something to fill them up at the cheapest price. They will also consider how much change they will have for “extras”. When there is a new food to be served, the price should be based not only on what is likely to be appealing but also on what one can realistically
charge.
If
the
price
appears
to
be
high,
consider same variations which may bring the price back to a reasonable level.
27
Manufactured items like fruit juices provide proportion of canteen sales, the canteen should change the recommended price for these items. Some canteens opt to increase the price
of
their
unhealthier
items
to
help
subsidize
and
therefore reduce the prices of their healthier items. A fair price for make up item, such as sandwich, should take into account the cost of the ingredients and the cost of paid labor. A make up of approximately 25 percent of the original price. (The School Handbook 1999) Conceptual Framework Operations in any organization are always reflective of their management skills demonstrated by the manager. The standard of performance, work rate, and application must be highly visible to attain positive results and highest approval. Figure 1. The Research Conceptual Framework
28
Following this paradigm, examples are presented that illustrate
proposed
activities
which
will
help
yield
positive results. This plan shows a detailed procedure that will be of help to the researcher. Since administrators are paid to make major decisions, competencies and skills of manager
to
supervise
is
needed.
Clear
guidelines
in
the
hiring of staff must be present to allow the manager to accomplish required
of
their them.
task
so
Lastly,
they
can
school
provide
canteen
the
services
managers
should
know how to maximize the use of canteen equipment for overall client satisfaction.
The results from among these attempts would be a more systematic ways of hiring, improved canteen service, proper utilization of canteen equipment, a more productive human force and an updated techniques in food handling.
29
Research Framework Based on the foregoing discussion of related literature and studies, this study utilized paradigm below: Figure 2.
Research Framework
Independent Variables
Dependent Variables
Area of Assessment Management Skills of the canteen Officials
Level of Performance Of Teacher’s Cooperative-Managed
Education of canteen staff
Canteen
Adequacy of Facilities Services rendered
Assumptions There
are
certain
qualifications
that
one
should
possess before he can be a manager. There are also required trainings,
seminars
for
the
staff
that
will
make
their
service more efficient. Lastly, there are needed facilities that a canteen should acquire before they can serve better.
30
Hypothesis of the Study In the light of the foregoing research paradigm and problem statements, this research will test these hypotheses. 1.
There is no significant relationship between the management of the school canteen and the utilization of the facilities therewith.
2.
There is no significant relationship between the management of the school canteen and the quality and quantity of food served.
3.
There is no significant relationship between the management and the kind of service offered at the canteen.
4.
There is no significant relationship between the quality and quantity of food and the price of commodities sold at the canteen.
5.
There is no significant difference between the assessment of the students, faculty and non-teaching personnel.
31
32
Definition of Terms For the better understanding of this study, some of the terms and variables are defined below: School Canteen - refers to one of the ancillary services in
the
school
system
to
sells
food
items
to
the
pupils/students and serves as a support mechanism in the effort to eliminate malnutrition concerns of the school. Cooperative-Managed Canteen – refers to a school canteen that is operated and managed by the teacher’s cooperative under the supervision of its board members and officers. Management – the act or art of managing, conducting or supervising of something as in business. Canteen – also known as cafeteria, a restaurant in which customers serve themselves or are served at a counter and take the food to eat. Food – is any substance organic or inorganic when ingested or
eaten
nourishes
the
body
building
and
repairing
tissues, supplying heat and energy and regulating body processes.
33
Meal Management – the efficient use of available resources in
providing
meals
that
are
nutritionally
adequate,
sanitary, economical, and aesthetically pleasing to the client. –
Clientele
customers
who
eat
or
dine
regularly,
specifically the persons served by the canteen. Facility – physical equipments, materials or instruments which will be needed for use in performing a job that is to be done. Adequacy
of
Facilities
capacity
of
facilities
and and
Equipment equipment
–
refers to
to
the
satisfy
the
client’s needs. Quality of Food – this refers to the aspect of food which describes
or
characterize
in
terms
of
nutrition,
palatability, variety appearance and the like. Quality of service – This refers to the manner of service employed
by
the
cafeteria
personality of the server.
34
personnel
reflecting
the
CHAPTER III Method and Procedures
This chapter shows the methods and techniques of the study, the population and samples, the research instrument, the
data
gathering
procedure
and
processing
and
the
method
and
statistical treatment of data.
A. Research Design
The gathered
researcher information
questionnaire
as
more
to
time
an
used
the
descriptive
through
the
use
of
instrument,
to
give
the
provide
their
answers
a
survey
respondents freely
and
independently. The descriptive method was used to asses the operations Maysan
and
National
conducted
with
policies High the
involved
School
in
Canteen.
approval
of
the
the This
management research
clientele
on
of was the
services rendered by the school canteen staff. It gathered the data on the observations of the respondents about how the management handles the daily operations and how they want
it
to
be
efficient
and
maintained
continue to uphold its mission and vision.
32
so
that
they
B. Research Locale The Maysan National High School canteen has been run by
Maysan
Teacher’s
Cooperative
for
several
years.
Ever
since the carried burden to make sure of the nourishment of the students while they are in the school campus. This was the
first
and
ultimate
concern
of
the
school
canteen.
Hiring a competent manager to supervise the operation was made to ensure that teachers may not neglect and leave their classes especially during time of recess time. Today, while the school canteen has almost reached its goal to serve and profit a lot, the researcher decided to conduct this
study
canteen
as
to far
determine as
how
the
management
clientele
perceive
the
canteen
services
are
includes
the
and
concerned including their total well being. C. Samples and Sampling Techniques The
target
population
of
the
study
students from all year levels, the members of the faculty, and non-teaching personnel. To maintain the adequacy and balance of the results of this study, the researcher used the stratified random sampling technique. An equal number of
respondents
were
taken
from
population.
33
each
stratum
of
the
The table below shows population and the sample sizes in the study. Table
1
Population and Samples of the Study
Population Number of Samples First Year Second Year Third Year Fourth Year
20
603
20
561
20
443
20
549
Faculty Members
72
20
Non-Teaching Personnel
20
20
Total
2248
120
D. Research Instrument The researcher formulated the necessary items of the instrument (Appendix: 71) to measure the variables in the study. A Likert Scale type of questionnaire was designed to determine
the
respondent’s
extent
of
agreement
to
the
statement. Four areas of assessment were set, and at least 28 questions were prepared. The researcher then consulted
34
her adviser for the revision of the questionnaire for more than three days. The researcher adapted the set of questions from other studies
which
are
similar
to
her
study.
A
Table
of
Specifications was prepared to guide the researcher in the preparation
of
the
questions.
The
first
draft
of
the
questionnaire was submitted to the researcher’s adviser for comments and suggestions. Few changes were made. Some items were paraphrased and others were reworded. The revised form was
then
pretested
administration.
The
adapted
the
from
among
the
criterion study
canteen
used of
in
staff
validation
MENDOZA:2004
and was
(Canteen
Administration and Operation in Public Elementary School in the Division of Lipa City.) All answers were confirmatory, hence,
the
research
instrument
was
valid.
Finally,
the
questionnaire was ready for distribution. Items on the perceptions of the respondents were rated along a 5 point scale ranging from a high of 5 (Always) to a low of 1 (Never). The
legend
below
was
used
to
help
the
answer the questionnaire. 1.00 – 1.49 = Never 2.50 – 3.49 = Sometimes
1.50 – 2.49 = Seldom 3.50 – 4.49 = Often 4.50 – 5.00 = Always
35
respondents
E. Data Gathering Procedure Having secured the permission of the School Principal and
with
the
cooperation
of
the
selected
students
from
Maysan National High School, the researcher was able to collect the data. With the help of the school’s Registrar, the researcher determined the number of samples to whom the questionnaire was administered. The faculty members were also considerate in helping the researcher finish the data collection and so they also answered the given questionnaire. Two days were spent in gathering all the necessary data. F. Data Processing And Statistical Treatment The
results
were
analyzed
to
determine
the
observations of the respondents. After the data collection the researcher encoded the data on Microsoft Excel. Then, the
researcher
using
SPSS.
applied
appropriate
Afterwards,
the
statistical
researcher
analysis
classified,
analyzed, interpreted and presented the findings in form of table. The
following
statistical
techniques
were
used
in
analyzing the data: mean level of each variable assessed, F-test to determine the significance of the differences in
36
the variables being assessed, Pearson R product moment of correlation
to
determine
the
nature
relationship between paired variables.
37
and
extent
of
the
Chapter IV PRESENTATION, ANALYSIS, AND INTERPRETATION OF DATA
This chapter focuses on the over-all assessment of the school canteen operation of Maysan National High School in terms
of
quality
management,
and
quantity
utilization of
food
of
school
served,
facilities,
kinds
of
services
available for customers, and prices of commodities. The researcher hypothesized that there is a significant relationship between the following pairs of variables: 1.) the management and the utilization of canteen facilities, 2.) the management and the quality and quantity of
food
served at the school canteen, 3.) the management and the kinds of services rendered to customers, the management and the prices of the commodities available for the customers, and 5.) the quality and quantity of food served and the price of commodities. To
statistically
Correlation
Coefficient
prove was
this
computed.
claim, In
this
researcher adopted a significance level of 0.05.
38
the
Pearson
study,
the
Problem 1. How do the student, teacher, and non-teaching personnel respondents assess the school canteen in terms of: 1.1 Management of School Canteen Activities Table 2 presents the respondents’ observation on the effectiveness of the school canteen management. Table 2 Weighted Mean (Xw) on the Assessment of the Management of the School Canteen Students Faculty
Non-
Overall
Teaching
Mean
Personnel 1. The management and planning of the canteen's staff are perceived to be effective and successful 2. Canteen management is committed to the promotion of healthy food in schools 3. The Canteen manager and staff are informed and aware of the canteen policy, as ordered by the Department of Education 4. Canteen staff are aware and have access to the information about the status of the canteen, Thus, the management practices transparency and honesty 5. Canteen staff informed of relevant school activities such as school events, functions, and other school programs 6. Canteen staff have the opportunity to receive training for professional development Xx Legend:
The
2.06
1.85
2.30
2.05
2.76
1.95
2.10
2.52
2.29
3.20
3.20
2.54
3.06
3.05
3.00
3.05
2.04
1.95
2.25
2.06
2.55
1.95
2.25
2.40
2.46
2.33
2.52
2.44
4.50–5.00=Always 3.50–4.49=Often 2.50–3.49=Sometimes 1.50–2.49=Seldom 1.00–1.49=Never
management
of
the
school
canteen
activities
was
given an overall rating of 2.44 (in a scale of 1 to 5) by
39
the respondents, which is interpreted as seldom. This means that the respondents are seldom satisfied of the management of the school canteen activities. The student respondents gave the highest rating for the awareness of the school canteen staff of the information about
the
status
“sometimes”.
This
of
the
means
school
that
the
canteen student
(Xw
=
3.06),
respondents
are
sometimes satisfied with the way canteen staff managed the school canteen. On the other hand, the lowest mean value was obtained for item # 5 i.e. awareness of the canteen staff regarding
the
relevant
activities
of
the
school
events,
functions, and other school programs (X = 2.04). The teacher respondents gave the highest rating for the item (#3) pertaining to the awareness of the canteen staff about
the
by
the
Department of Education (X = 3.20). This means that
the
teacher
information
respondents
on
the
perceived
policies
this
prescribed
item
to
be
observed
sometimes. The lowest mean value (X = 1.85) was obtained for the
item
#1
i.e.
the
management
and
planning
of
school
canteen’s staff is perceived to be effective and successful. This mean value is interpreted as “seldom”
40
The non-teaching personnel gave the highest mean for the item (#3) on the management being informed of canteen policies as ordered by DepEd. The lowest mean rating was for the
third
item:
canteen
management
is
committed
to
the
promotion of health food in school (X = 2.10). Overall the mean obtained from the student respondents on their perception about the status of the management of school canteen was 2.46 interpreted as “seldom”. Similarly the teacher respondents gave ratings with a mean of 2.33, likewise interpreted as “seldom”. On the other hand the mean value
obtained
personnel these
mean
was
on
the
2.52,
values,
perception
interpreted apparently
as
the
of
the
non-teaching
“sometimes”. non-teaching
Ranking personnel
gave a better perception of the management of the canteen compared with the faculty and the student respondents. With respect to the over all mean value of the three groups of respondents, the result was 2.44, interpreted as “seldom”. This means that the perception of the respondents on
the
effective
management
effective
management
of
the
school canteen activities only “seldom” happened. According to MANAHAN (1988), the management of school canteen activities should be analyzed in order to make some necessary improvement to the school canteen.
41
1.2 Utilization of School Canteen Facilities Weight means given by the respondents on this variable are presented in Table 3. As observed, respondents rated as “seldom”, (X = 2.30) that the school canteen facilities were properly utilized or maximized. Apparently, such findings reflect little importance given to equipment and facilities by canteen personnel. Table 3 Weighted Means (Xw)on the Assessment of Utilization of School Canteen Facilities NonStudents
Faculty
Teaching Personnel
1. Arrange chairs and tables to attain comfort and pleasant atmosphere of the canteen 2. Provide appropriate places for cooking, washing, storage of utensils and display of food for sale 3. Has enough space to accommodate the diners 4. The equipment and working areas are arranged efficiently to save time and effort 5. Enough Spoon and fork, etc. are ready for use 6. Discard worn out materials or equipment to utilize the space for canteen work activities XX Legend:
Overall Mean
2.04
1.95
2.20
2.05
2.79
2.75
2.70
2.77
2.04
1.95
2.10
2.03
2.31
2.30
2.35
2.32
2.04
1.95
2.10
2.03
2.68
2.55
2.60
2.64
2.32
2.24
2.34
2.30
4.50–5.00=Always 3.50–4.49=Often 2.50–3.49=Sometimes 1.50–2.49=Seldom 1.00–1.49=Never
42
The highest mean obtained from the perception of the student
respondents
was
for
the
item
i.e.
the
canteen
provides appropriate place for cooking, washing, storage of utensils and display of food for sale (X = 2.79), which is interpreted as “sometimes”. The lowest mean values computed were on the following two items: (3 and 5) enough space to accommodate the diners and spoon and; fork are ready for use and enough in number which received weighted means of (X = 2.04) each interpreted as “seldom”. The highest mean obtained from the teacher respondents was
2.75,
for
item
2:
provide
appropriate
places
for
cooking, washing, storage of food and display of food for sale,
and
following: comfort
the
lowest
item
1:
and
pleasant
mean
arrange
value chairs
atmosphere
of
computed
was
and
tables
to
the
canteen,
on
the
attain item
3:
enough space to accommodate the diners, item 5: enough spoon and fork, etc. are ready for use. On the perception of the non-teaching personnel, the highest
mean
value
was
2.70,
for
the
item
Provide
appropriate places for cooking, washing, storage of utensils and display of food for sale, and the lowest mean values were on item 3: has enough space to accommodate the diners, and item 5: spoon and fork, etc. are ready for use.
43
In terms of the overall perception on the utilization of the canteen facilities, the highest mean was obtained for the second item: (X = 2.77) which means that sometimes the canteen provides
appropriate places for cooking, washing,
storage of utensils and display of food for sale. The lowest mean was 2.03, obtained from the items 3 and 5.which means that
the
canteen
seldom
has
enough
space
to
accommodate
diners and likewise seldom has enough spoons and forks ready for use. Overall assessment of the utilization of the canteen facilities
by
the
student
respondents
was
2.32,
by
the
faculty respondents 2.24, and by the non-teaching personnel 2.34. Therefore the over all mean derived from the three groups of respondents was 2.3, interpreted as “seldom”. Facilities
and
equipment
help
the
canteen
staff
to
prepare food, and render service to the customers properly and with ease. A Well managed school canteen is expected to utilize all the present canteen facilities properly. Lack
of
equipment
posed
as
a
problem
among
school
canteens (Augustin, 1980). Furthermore, productivity which refers to increased workers efficiency, minimized labor and time as well as simplified operations, is reflected by the extent of proper utilization of school canteen facilities.
44
Problem 2. What is the status of the school canteen as perceived by the student respondents, faculty, and nonteaching personnel in terms of:
2.1 Quality and Quantity of Food Served
Table 4 shows the mean values obtained for the items on quality and quantity of food served. Table 4 Weighted Mean (Xw)on the Quality and Quantity of Food Served As Perceived by the Respondents NonTeaching Students 1. The canteen promotes and sells healthy choices of food with nutritional value 2. Sells appropriate amount of foods that can sustain the needs of the students 3. Serves foods that are fresh, newly cooked or prepared 4. The canteen has a registered food safety and hygiene plan that is regularly audited and followed by the canteen staff 5. Canteen staff members undertake food safety training to ensure the quality offered and maintain food safety
Legend:
Faculty Personnel
Overall Mean
2.04
1.95
2.25
2.06
3.05
3.15
3.20
3.09
2.04
1.95
2.15
2.04
3.08
3.05
3.00
3.06
2.04
1.95
2.25
2.06
4.50 – 5.00 = Always 2.50 – 3.49 = Sometimes 1.00 – 1.49 = Never
3.50 – 4.49 = Often 1.50 – 2.49 = Seldom
Based on the assessment of the student respondents the highest mean value obtained was for item 4: the canteen has
45
a registered food safety and hygiene plan that is regularly audited
and
followed
by
the
canteen
staff
(X
=
3.08),
interpreted as “sometimes” and the lowest mean values were obtained for items 1 and 5. 1.) the canteen serves food that are fresh, newly cooked or prepared, and 5.)canteen staff members undertake food safety training to ensure quality and maintain food safety,(X = 2.04) interpreted as “seldom”. On highest
the
perception
of
mean
gained
for
was
the
teacher
item
2:
respondents
the
canteen
the sells
appropriate amount of foods that can sustain the needs of the students, (X = 3.15), interpreted as sometimes, and the lowest mean values ((X = 1.95) were for the items 1, 3, and 5, interpreted as “seldom”. The highest mean value on the assessment of the nonteaching personnel was also obtained for the second item: the
canteen
sustain
the
sells needs
appropriate of
the
amount
students,
(X
of =
foods
that
can
and
the
3.20),
lowest mean value computed was on the third item: serves foods that are fresh, newly cooked or prepared, (X = 2.15). Overall mean obtained on the assessment of quality and quantity of food served according to groups was as follows: by
the
student
respondents
was
(X
=
2.45),
by
faculty
respondents was (X = 2.41), by non-teaching personnel was (X
46
=
2.57).
The
overall
mean
obtained
was
(X
=
2.48),
interpreted as “seldom”. The findings indicate that the canteen management should be careful that they serve quality foods which affect the success of canteen operation. Efficient and effective implementation by the management of the set goals of food service is greatly affected by the quality of food (Zamora:1982).
2.2 Kinds of Services Rendered to the Customers Table 5 shows the means of the respondent’s assessment of
the
kinds
of
services
they
receive
from
the
school
canteen. Table 5 Weighted Means (Xw)on the Kinds of Services Rendered to the Customers As Perceived by the Respondents
1.
2.
3.
4.
5.
Kinds of Services Rendered to the Customers Maintains safety and uses good quality equipment and facilities Provides ventilation and lighting facilities to make the diners comfortable Establishes a harmonious and friendly relationship with customers Payments are properly and accurately changed and counted Entertains suggestions and easily manages complaints
Legend:
NonOverall Teaching Mean Personnel
Students
Faculty
2.10
2.25
2.15
2.17
2.04
2.90
2.25
2.40
2.42
2.15
2.35
2.31
2.04
2.90
2.20
2.38
2.31
2.30
2.35
2.32
4.50 – 5.00 = Always 3.50 – 4.49 = Often 2.50 – 3.49 = Sometimes 1.50 – 2.49 = Seldom 1.00 – 1.49 = Never
47
The highest mean value on the perception of the student respondents was 2.42, obtained for the item: the canteen establishes
a
harmonious
customers,
and
the
and
lowest
friendly
mean
value
relationship was
2.04
with
for
the
following items: 2.) the canteen provides ventilation and lighting facilities to make the diners comfortable, and 4.) payments are properly and accurately changed and counted. From
the
perception
of
teacher
respondents
on
this
variable, the highest mean value acquired was 2.90, this was for the following two items also: 1.) the canteen provides ventilation
and
lighting
facilities
to
make
the
diners
comfortable, and 2.) payments are properly and accurately changed and counted. It signifies that the faculty members are a little more positive on their observation with regard to
the
services
of
the
school
canteen.
The
researcher
expected this result because majority of the faculty members are also members of the cooperative who own and manage the school canteen. In terms of services, most of the students compared
how
they
are
treated
and
how
the
teachers
are
served by the canteen staff. According to them as students, they
don’t
feel
that
special
service
that
the
teachers
enjoy. As to the perception of the non-teaching personnel the
48
highest mean value obtained was 2.35, for the item: canteen
staff
establish
a
harmonious
and
the
friendly
relationship with customers. The lowest mean value computed was 2.15, for the item: the canteen maintains safety and good quality equipment and facilities. The highest mean value obtained from the three groups of respondents was 2.50 from the faculty, followed by 2.26 from the non-teaching personnel, and the lowest mean value was 2.18 from the student respondents. Table
5
shows
that
the
three
groups
of
respondents
perceived the extent of services rendered as “seldom”, (X = 2.31). The canteen management should review and upgrade the services available at the canteen. It is important that the customers get what they need in return for their payments. Should
the
canteen
fail
to
render
good
service,
the
customers’ satisfaction also declines. According
to
Lattin
(1979),
no
operation
would
be
successful without good environment and friendly service. This is the selling point in any service program which means thoughtful complaints
personalized and
service,
anticipating
the
prompt future
handling needs
customers. Improvement can be done along these areas.
49
of
of the
2.3 Price of Commodities Table
6
shows
the
computed
mean
values
on
the
respondents’ perceptions on this variable to determine the status
of
the
school
canteen.
As
to
the
perceived
appropriateness of the prices of the food, it is revealed in Table 6 that this is “seldom” done, (X = 2.23). Table 6 Weighted Mean (Xw)on the Prices of Commodities As Perceived by the Respondents NonStudents
Faculty
Teaching Personnel
1. Healthy canteen choices are sold at competitive prices 2. Sells food at affordable prices 3. Provides cheap but nutritious foods for snacks and lunch supplements 4. Offers cost saving meals to the customers like in value or combo meals 5. Variation in prices of foods depends on quality and quantity
Legend:
Overall Mean
2.01
2.15
1.85
2.01
2.69
2.55
2.60
2.65
2.04
1.90
2.35
2.07
2.40
2.25
2.35
2.37
2.04
1.90
2.30
2.06
4.50 – 5.00 = Always 2.50 – 3.49 = Sometimes 1.00 – 1.49 = Never
50
3.50 – 4.49 = Often 1.50 – 2.49 = Seldom
The highest mean value from the student respondents was for item No. 2 Sells food at affordable prices with a mean of 2.69 interpreted as “sometimes”, while the lowest mean value from this group was on item No. 1.) Healthy canteen choices
are
sold
at
competitive
prices,
(X
=
2.01),
interpreted as “seldom”.
On the other hand the highest mean value obtained from the faculty respondents was on item no. 2.) Sells food at affordable prices, (X = 2.55), while the lowest mean of 1.90 was for items no. 3 and 5. 3.) provides cheap but nutritious foods for snacks and lunch supplements, 5.) variation in prices of foods depends on its quality and quantity.
Meanwhile
on
the
perception
of
the
non-teaching
personnel respondents, the highest rating obtained was item No. 2.) Sells food at affordable price, (X = 2.60), and the lowest rating was for item Nos. 3 and 4. 1.)Provides cheap but
nutritious
foods
for
snacks
and
lunch
supplements,
2.)Variation in prices of foods depends on its quality and quantity), (X = 2.35).
51
For the students the item with the highest rating was for No. 2. Sells food at affordable price, (X =2.65), while the item with the lowest rating was No. 1.)Healthy canteen choices are sold at competitive prices, X = 2.01. Among the three groups of respondents, the highest mean was on the perception of the non-teaching personnel (X = 2.29), the second was from the perception of the student respondents (X = 2.24), and the lowest mean among all was from the faculty respondents (X = 2.15). The overall mean rating
from the three groups of respondents was 2.23 or
“seldom”. The manager’s role in food costing is important. If the manager decides to set a high cost of a particular meal, this will also cause in a higher price of the commodity. But it does not mean that to lower the price is to lower the quantity of food. If the price of the food will remain at this
state,
students
will
no
longer
visit
the
canteen
instead they will bring their own snacks bought outside the school, or will bring cooked food from their home.
52
Problem # 3. Is there a correlation between the management of the canteen and each of the following variables:
3.1 Utilization of canteen facilities It between
appears the
that
there
management
of
is the
a
negative
school
relationship
canteen
and
the
utilization of the canteen facilities, but the Pearson R coefficient of -0.034 is not significant at 0.05 level, 2 – tailed
test.
The
result
reveals
that
there
is
a
slight
negative relationship between the two variables, Therefore the
null
significant
hypothesis
is
relationship
accepted, between
that
the
there
management
is and
no the
utilization of school canteen facilities. Table 7 Correlation Coefficients Management of School Canteen and Utilization of the Canteen Facilities
Management of School Canteen
Pearson Correlation
Management of School Canteen
Utilization of Canteen Facilities
1
-.034
Sig. (2-tailed)
Utilization of Canteen Facilities
.711
Pearson Correlation
-.034
Sig. (2-tailed)
1
.711
The result implies that the relationship of the two variables is not significant since the probability value is 53
greater
than
.05.
canteen
staff
to
The
Management
properly
use
should
and
encourage
maximize
all
of
the the
available facilities they have. The management is capable and can afford to buy another set of facilities for food preparation and other uses, but this does not mean they are acquired for use or display purposes only. Good maintenance and proper utilization may add another year for the facilities to remain functional for everyday use.
3.2
Quantity and quality of food served The
Pearson
correlation
coefficient
obtained
between
the canteen management and the quality and quantity of food served was 0.064 at the probability level 0.485. Table 8 Pearson Correlation Coefficient Management of School Canteen and Quality and Quantity of Food Served
Management of School Canteen Quality and Quantity of Food Serve
Pearson Correlation Sig. (2-tailed) Pearson Correlation Sig. (2-tailed)
54
Management of School Canteen
Quality and Quantity of Food Served
1
.064 .485
.064 .485
1
This findings means that no significant relationship exists between the management of the canteen and the quality and quantity of food served. The correlation coefficient is not
significant
at
0.05
level.
There
is
only
slight
insignificant relationship. The result of this assessment should not be ignored by the canteen manager, it is very alarming that the canteen earns much everyday but could not give the exact or right nutritional value for the food they sell to the customers especially to the students. 3.3 Kinds of Services Rendered to Customers
There
is
a
low
negative
relationship
between
the
management of the School Canteen, and the services rendered customers. The result only implies that the reason why the services
fail
to
satisfy
the
needs
of
the
customers
is
because of the management style and the lack of skills of the manager who supervises the canteen daily operation. Line up of food, quality of service, and good customer relation should be established by the canteen staff, not only for the benefit
of
the
teachers
but
also
for
the
students
who
comprise the bigger population of customers. If the students
55
are not served better and they know it, they will no longer patronize their
the
canteen’s
allowance
and
products,
buy
their
instead
snack
they
later
will
after
keep their
classes. Table 9 Pearson Correlation Coefficients Management of the School Canteen and The Kinds of Services Rendered to Customers Management Kinds of of Services School Rendered to Canteen Customers Management of Pearson 1 .149 School Canteen Correlation Sig. (2-tailed) .104 Kinds of Services Rendered to Customers
Pearson Correlation Sig. (2-tailed)
.149
1
.104
As shown on Table 19 there is a negative relationship between the management of the School Canteen, as the result of
the
assessment
for
the
area
of
management
and
the
services available for customers are concern to goes also negative. The result only implies that the reason why the services
fail
to
satisfy
the
need
of
the
customers
is
because of the management style and skills of the manager who supervises the canteen daily operation.
56
3.4 Price of Commodities In order to determine whether there exists significant relationship between Management and the Price of Commodities the data were subjected to correlation. Table 10 Pearson Correlation Coefficients Management of School Canteen And Price of Commodities Management of Price School of Canteen Commodities Management of Pearson Correlation 1 .882 School Canteen Sig. (2-tailed) .375 Price of Commodities
Pearson Correlation Sig. (2-tailed)
.882 .375
1
It was found out that the price of commodities and the management of school canteen have a correlation of
0.375
which is not significant at 0.05 level. In other words, the price of the commodities is being affected by the manager’s skills.
57
Problem # 4. Is there a Significant Assessment of the Respondents? The
table
below
displays
the
Difference
significance
on
the
of
the
difference in the perception of the respondents about the Management of the School canteen. Table 11 Results Analysis of Variance of the Perceptions of the Three Groups of Respondents on Management of School Canteen
Sum of Squares df Mean Square F Sig. Between Groups .442 5 .088 .093 .91 Within Groups 108.150 114 .949 Total 108.592 119
The table shows that the F-value obtained was .093, with significance value of .993. Since the significance value is more than .05, it means that there is no significant difference between the perceptions of the respondents. Therefore, the result shows that
the
group’s
perception
on
the
management
of
the
school
canteen activities are the same. Generally, the whole population gave a negative observation on how the school canteen is presently managed.
58
The table below shows the results of the analysis of variance on the respondents on the utilization of canteen facilities. Table 12 Results of the Analysis of Variance of the Perception of the Respondents on the Utilization of Canteen Facilities
Sum of Squares df Mean Square F Sig. Between Groups .767 5 .153 .196 .963 Within Groups 89.200 114 .782 Total 89.967 119
Table 12 shows that the F-value obtained was 0.196. Since the significance value of 0.963 is greater than .05, there
is
no
significance
difference
among
the
group’s
observations. The results imply that there is no significant difference in the students’ observations, the faculty and non-teaching utilized.
As
personnel a
whole,
on the
how
the
canteen
respondents
facilities
observed
that
are the
staff of the school canteen did not properly utilize the canteen facilities.
Lack
of
equipment
posed
as
a
problem
among
school
canteens (Augustin, 1980). Furthermore, productivity which refers to increased workers’ efficiency, minimized labor and time as well as simplified operations are the results of the proper utilization of school canteen facilities. 59
Table 13 shows the significance of the difference of the respondents’ perception on quality and quantity of food served. Table 13 Results of the Analysis of Variance of the Perceptions of the Respondents on Quality and Quantity of Food Served
Sum of Squares Df Mean Square F Sig. Between Groups 4.942 5 .988 1.173 .327 Within Groups 96.050 114 .843 Total 100.992 119 Table 13 exhibits the significance of the differences in the perception of the respondents in term of the quality and quantity of food served at the school canteen. The Fvalue was 1.173, with significance value of .327. Since the significance
value
is
more
than
.05,
there
is
no
significance difference in the observations of the different group.
Therefore,
the
result
says
that
there
is
no
significant difference among the students, the faculty and the
non-teaching
personnel
assessment
on
the
quality
and
quantity of food served at the school canteen. This only indicates that the canteen management should see to it that they
serve
success
of
quality canteen
food
because
operation.
this
will
Efficient
affects
and
the
effective
functioning of the management toward the set goals of food
60
service
is
greatly
affected
by
the
quality
of
food
(Zamora:1982).
To find out the significance of the differences in the respondents’ perceptions on kinds of services rendered, the F-test was computed and the results of the analysis
are
presented at Table 14.
Table 14 Results of the Analysis of Variance of the Perceptions of the Respondents on the Kinds of Services Rendered to Customers
Between Groups Within Groups Total Table
14
Sum of Squares df Mean Square F Sig. 2.742 5 .548 .596 .703 104.850 114 .920 107.592 119 reveals
that
there
is
no
significant
difference among the observation of the students, faculty and personnel with respect to the kinds of services rendered to
them.
understood
There that
is
no
the
other canteen
customers.
61
expectation exists
to
set
as
feed
it
was
all
its
Table
15
contains
the
level
of
significance
of
the
differences of the respondents’ prices of commodities as one of
the
variables
that
affect
the
overall
status
of
the
school canteen. Table 15 Results of the Analysis of Variance of the Perception of the Respondents on the Prices of Commodities
Between Groups Within Groups Total
Sum of Squares df Mean Square F Sig. 1.367 5 .273 .310 .906 100.500 114 .882 101.867 119
The F value obtained was 0.310 at 0.906 significance level.
It
is
therefore
concluded
that
there
is
no
significant difference in the assessment of the respondents since
it
is
greater
than
.05.
The
three
groups
of
respondents observed that there are items sold to them which are either at high or not reasonable prices. The result in the table above also implies that the school canteen focuses only on the sales and not on the welfare of the customers. Prices of food refers to the monetary value of services and products sold at the school canteen. Healthy canteen choices
at
customers.
competitive Considering
prices that
should
most
of
be the
offered
to
all
customers
are
students, the canteen should provide cheap but nutritious foods
for
snacks
and
lunch
62
supplements.
In
variation,
offering of cost saving meals to the customers in the form of value or combo meals allow them to maximize their budget. Prices of food depend on their quality but it seems that the quantity is the most important in the weekly menu planning. Problem # 5. Is there a correlation in the perception of the following pairs of respondents?
5.1
Students versus Faculty The correlation coefficient of this perception between
the
student
found
to
respondents be
and
-0.06077,
the
which
faculty indicates
respondents a
was
negligible
correlation, interpreted that the responses of the groups of students were not related. 5.2
Students versus Non-Teaching Personnel The computed correlation coefficient of the perceptions
of
the
student
respondents
and
not-teaching
personnel
respondents was -0.3635 which indicates a low correlation. 5.3
Faculty versus Non-Teaching Personnel The
faculty
computed
coefficient
respondents
and
respondents
was
-0.027,
correlation,
interpreted
of
the which
that
the
the
non-teaching indicates perception
groups of respondents were not related.
63
perception
a
of
the
personnel negligible of
the
two
64
Chapter V SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS This
chapter
presents
the
summary
of
findings,
the
conclusions drawn from the findings and the recommendations deduced based from the conclusions of the study. Summary of findings The findings of this study were: 1. The
assessment
management
of
on school
respondents
yielded
interpreted
as
the
effectiveness
canteen a
activities
mean
“seldom”.
of
This
score means
the
by
of that
the
2.44, the
groups’ were seldom satisfied on the management of school canteen activities. 2. The staff of the school canteen did not properly utilized the canteen facilities. It was rated as “seldom” that the school canteen facilities were properly utilized or maximized (X=2.30) 3. The perceptions of the three groups of respondents on the quality and quantity of food served yielded the
highest
mean
value
of
3.09,
for
the
item:
sells appropriate amount of foods that can sustain the needs of the students, and the lowest mean
65
value of 2.04 was obtained for the item: serves food that are fresh, newly cooked or prepared. 4. There was a negative effect of the manager’s skill on certain factors that affect the canteen status. The
overall
mean
obtained
for
all
areas
of
assessment was 2, interpreted as “seldom”. 5. There
are
no
significant
differences
in
the
assessment of the groups perception with respect to
the
management
of
school
canteen
activities,
quality and quantity of service rendered, and the prices of commodities. Conclusions The findings of this investigation led to the following conclusions: 1. The management and planning of the canteen’s staff need more effort towards its affectivity and success. Effective
management
has
something
to
do
with
professional development that should be undertaken by anyone who wants to lead a group or a department. The most important finding of this study is the need to provide
proper
training
for
canteen
staff.
Enough
knowledge is imperative to canteen managers for their
66
role is to make decisions that will affect the entire canteen organization. 2. Why should this be? For one thing, it is far more difficult to hire the most qualified person for the job who is in charge of the promotion of nutritious and affordable food. Given all the sets of criteria, standards and rules set by the cooperative but not followed religiously, would result to the ability of the
school
objectives,
canteen
to
thus
creating
major
finding
accomplish more
its
problems
target in
the
was
the
future. 3. The
second
of
this
study
failure of canteen staff to utilize equipment present in the canteen. There are some of these equipments that are not maximized for utilization, others are worn out due to lack of care and improper usage. 4. The respondents found the food repetitive, limited, and
lacking
with
the
necessary
nutritional
value
needed by the students. 5. Among
the
major
findings,
given
was
found
to
be
the
adequate
quality
of
service
since
the
canteen
officials and staff are doing their assigned roles.
67
6. In
terms
of
price
of
commodities,
students
find
canteen food quite expensive so they resort to buying synthetic food like fish balls, kikiam and other junk food outside the school.
Recommendations In as much as the canteen management and the status of the school canteen were assessed by the respondents to be inadequate
and
have
not
reached
the
level
of
excellence
which everyone, the following recommendations are made: 1. The
recommended
measures
to
improve
the
management
styles of canteen managers and staff as cited by the respondents
in
this
study
should
be
adopted
and
implemented. 2. In terms of proper preparation, formal trainings and seminars
should
be
conducted
and
participated
in
by
canteen staff and officials so that they will improve their
skills
preparation, through
on food
effective
the
proper
selection,
handling
of
customer
interpersonal
skills
food,
food
satisfaction and
total
quality management of all the aspects necessary for an improved and well-managed canteen.
68
3. The recruitment policy should be tightened or improved to ensure that canteen staff and manager possess the necessary qualifications and competencies specifically on the knowledge of food handling and food preparation plus serving a variety of food. 4. Members of the cooperative, especially the head, must vigorously promote educating the canteen officials and staff in order to develop and enhance their skills. The cooperative
can
provide
financial
help
to
those
who
want to attend seminars to update themselves of the rudiments of managing a school canteen. 5. The
Chairs
supervise proper
or
the
Heads
of
activities
monitoring
the of
Teachers’
their
emphasizing
canteen
Cooperative staff
efficiency
for and
effectivity. 6. Canteen facilities must be properly utilized in order to maximize and systematize the use of these instruments. 7. Commodities must be affordable yet nutritious so that the clientele will be satisfied. 8. Canteen staff must provide variety of food geared towards the total well being of the clients.
69
9. Cooperative incentives
Officials or
merits
should in
provide
whatever
motivate and encourage canteen staff.
70
form
some
kind
of
in
order
to
BIBLIOGRAPHY Books:
Guzman, Inez de. Food Service and Management. Manila: Saint Berradilla Publication Inc. 1992 Garmo, Mary C. The School Cafeteria. New York, AppletonCentury Crafts Inc. 1978
Unpublished Materials:
Bonoy, Rosaria C. Canteen Management in Mankayan District, Benguet, Division. Unpublished Master’s Thesis, Baguio. Central University, 1995 Dizon, Elma P. Management Practices of School Canteens in the District of Dinalupihan and their Implications to the Nutritional Needs of the Pupils. Unpublished Master’s Thesis, Virgen Delos Remedios College, March 2000 Jatayna, Teresita M. An Assessment of the Privatization of the School Canteen of San Pedro Relocation Center National High School: Input for Food And Nutrition Policy Formulation. San Pedro, Laguna Jindaratana Porn Orawan. Canteen Management in the Public Elementary Schools Tarlac West District: An Evaluation Unpublished Master’s Thesis, Harvadian Colleges, May 1999 Manahan, Remedios J. The Canteen Management of Valenzuela National High School. Unpublished Master’s Thesis, Meycauyan College, March 1998 Manguerra, Alberta C. Factors Associated with the Effectiveness of Cafeteria Management at The Technological University of the Philippines. March 1993
xvi
Mendoza, Mario R. Canteen Administration and Operation in Public Elementary School in Division of Lipa City. It’s Implications on the Supplementary Feeding Program of Schools”, Unpublished Master’s Thesis, Tanuan Institute, March 2004 Wongkhum, Surachai Evaluation of Wkt-Wruwa Lunch Program: Saraphi District Ghang Mai Province, The Graduate School of Chang Mae University, Unpublished Master’s Thesis, 2000
OTHERS: DepEd Order No. 8, s. 2007 DECS Order No.93, s.1998 Regional Memorandum No. 70,s.2008 Schools Policy handbook, January 1998 Texas Department of Education, 2003 The School Center Handbook. Department of Education 1999
xvii
QUESTIONNAIRE FOR THE SCHOOL CANTEEN Name:____________________________ Directions: Give your perception regarding the school canteen. Use the scales below in providing response to item given for each area. Please put a checkmark () in the space provided for your answer. Scales Description
5 Always
4 Often
PART I. ASSESSMENT OF SCHOOL CANTEEN A. Management of School Canteen
3 Sometimes
2 Seldom
1 Never
5
4
3
2
1
_
_
_
_
_
The canteen manager and staff are informed and aware of the canteen policies prescribed by the Department of Education
_
_
_
_
_
The canteen staff are aware and have access to the information about the status of the canteen, Thus, the management practice transparency and honesty.
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
5
4
3
2
1
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
The management and planning of the canteen’s staff is perceived to be run effectively and successfully Canteen management is committed to the promotion of healthy food in schools?
Canteen staff informed of relevant school activities such as school events, functions, and other school programs. Canteen staff have the opportunity to receive training or professional development _ _ _ _ _ B.
Utilization of Canteen Facilities
Chairs and tables are arranged to attain comfort and pleasant atmosphere of the canteen. Provide appropriate places for cooking, washing, storage of utensils and display of food for sale are provided. There is enough space to accommodate the diners. The equipment and working areas are arranged efficiently to save time and effort. Spoons and forks, etc. are ready for use and enough Worn out materials or equipment are discarded to utilize the space for canteen work activities.
PART II. STATUS OF SCHOOL CANTEEN Quality and Quantity of Food Served
5
4
3
2
1
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
_
5
4
3
2
1
_
_
_
_
_
_
_
_
_
_
A harmonious and friendly relationship with customers is established.
_
_
_
_
_
Payments are properly and accurately changed and counted.
_
_
_
_
_
Suggestions and easily manage complaints are entertained
_
_
_
_
_
5
4
3
2
1
_ _
_ _
_ _
_ _
_ _
The canteen provides cheap but nutritious foods for snacks and lunch supplements.
_
_
_
_
_
The canteen offers cost saving meals to the customers as in value or combo meal.
_
_
_
_
_
Variation in prices of foods depends on quality and quantity.
_
_
_
_
_
A.
The canteen promotes and sells healthy choices of food with nutritional value. The canteen sells appropriate amounts of foods that can sustain the needs of the students sold. The canteen serves foods that are fresh, newly cooked or prepared. The canteen has a registered food safety and hygiene plan that is regularly audited and followed by canteen staff. The canteen staff members undertake food safety training to ensure quality and maintain food safety. _ _ _ _ _ B.
Kinds of Services Rendered to Customers
Safety and good quality of equipments and facilities are maintained. The ventilation and lighting facilities to make the diners comfortable are provided
C.
Price of Commodities
Healthy canteen choices are sold at competitive prices. The canteen sells food at affordable prices
Level q1 1 1 1 1 1 1 1 1 1 1 1 1 1
q2 1 2 3 4 3 4 3 4 2 5 4 2 3
q3 4 2 1 4 2 3 4 2 3 4 3 2 3
q4 2 3 4 2 1 4 3 2 3 4 5 2 3
q5 4 2 3 4 3 2 1 4 5 2 3 4 2
q6 3 2 3 4 5 3 2 3 4 2 3 4 2
q7 4 2 3 5 3 1 3 4 2 3 4 2 3
5 3 2 3 4 2 3 1 2 3 4 5 3
1 1 1 1 1 1 1 1 1 1 1 1 1 1
3 4 2 4 3 2 2 3 2 3 4 2 3 2
4 5 2 3 4 2 3 2 3 4 5 3 2 3
4 2 3 2 3 4 5 3 2 3 4 2 3 4
3 2 3 4 5 3 2 3 4 2 3 4 2 3
3 4 2 3 4 3 2 3 4 5 2 3 4 2
5 3 5 3 2 3 4 2 3 4 2 3 4 3
2 3 4 2 3 4 2 3 3 2 3 4 2 3
1 1 1 1 1 1 1 1 1 1 1 1 1 1
4 2 3 4 2 3 4 5 2 2 3 2 3 2
4 2 3 4 2 3 4 2 3 4 1 2 4 2
2 3 4 2 3 4 3 2 3 4 5 2 3 2
4 2 3 4 3 2 3 4 5 2 3 4 2 4
3 2 3 4 5 3 2 3 4 2 3 4 2 4
2 3 4 5 3 2 3 4 2 3 4 2 3 2
4 2 3 4 2 3 4 3 1 2 2 3 4 5
1 1 1 1 1 1 1 1 1 1 1 1 1 1
3 3 4 2 4 3 2 2 3 2 3 4 2 3
3 4 5 2 3 4 2 3 2 3 4 5 3 2
3 4 2 3 2 3 4 5 3 2 3 4 2 3
2 3 2 3 4 5 3 2 3 4 2 3 4 2
2 3 4 2 3 4 3 2 3 4 5 2 3 4
3 5 3 5 3 2 3 4 2 3 4 2 3 4
3 2 3 4 2 3 4 2 3 3 2 3 4 2
1 1 1 1 1 1 1 1 1 1 1 1 1 1
2 4 2 3 2 3 3 4 2 4 3 2 2 3
3 4 2 3 2 3 4 5 2 3 4 2 3 2
4 2 3 4 2 3 4 2 3 2 3 4 5 3
3 4 2 3 4 2 3 2 3 4 5 3 2 3
2 3 2 3 4 2 3 4 2 3 4 3 2 3
3 2 3 4 2 3 5 3 5 3 2 3 4 2
3 4 2 3 5 3 2 3 4 2 3 4 2 3
1 1 1 1 1 1 1 1 1 1 1 2 2 2
2 3 4 2 3 2 4 2 3 2 3 3 4 2
3 4 5 3 2 3 4 2 3 2 3 4 5 2
2 3 4 2 3 4 2 3 4 2 3 4 2 3
4 2 3 4 2 3 4 2 3 4 2 3 2 3
4 5 2 3 4 2 3 2 3 4 2 3 4 2
3 4 2 3 4 3 2 3 4 2 3 5 3 5
3 2 3 4 2 3 4 2 3 5 3 2 3 4
2 2 2 2 2 2 2 2 2 2 2 2 2 2
4 3 2 2 3 2 3 4 2 3 2 4 2 3
3 4 2 3 2 3 4 5 3 2 3 4 2 3
2 3 4 5 3 2 3 4 2 3 4 2 3 4
4 5 3 2 3 4 2 3 4 2 3 4 2 3
3 4 3 2 3 4 5 2 3 4 2 3 2 3
3 2 3 4 2 3 4 2 3 4 3 2 3 4
2 3 4 2 3 3 2 3 4 2 3 4 2 3
2 2 2 3 3 3 3 3 3 3 3 3 3 3
2 3 3 4 2 4 3 2 2 3 2 3 4 2
2 3 4 5 2 3 4 2 3 2 3 4 5 3
2 3 4 2 3 2 3 4 5 3 2 3 4 2
4 2 3 2 3 4 5 3 2 3 4 2 3 4
4 2 3 4 2 3 4 3 2 3 4 5 2 3
2 3 5 3 5 3 2 3 4 2 3 4 2 3
5 3 2 3 4 2 3 4 2 3 3 2 3 4
3 3 3 3 3 3 3 3 3
3 3 3 3 3 2 3 3 4
2 3 4 2 3 2 3 4 5
3 4 2 3 4 2 3 4 2
2 3 4 2 3 4 2 3 2
4 2 3 2 3 4 2 3 4
4 3 2 3 4 2 3 5 3
2 3 4 2 3 5 3 2 3
q8
q9 2 3 4 2 3 1 3 4 5 3 2 3 4
q10 2 3 4 2 3 3 4 2 3 4 2 3 5
q11 5 2 3 4 2 4 1 2 2 1 2 3 1
q12 2 3 4 2 3 3 3 2 1 1 2 3 5
q13 2 3 4 2 3 4 2 1 5 3 2 3 4
q14 4 2 3 4 3 4 3 4 2 1 4 2 5
q15 4 2 3 4 2 3 4 1 3 4 3 2 3
2 3 4 2 3 4 3 2 3 4 5 1 3
2 1 3 2 3 4 2 3 4 2 3 4 2 3
3 1 2 2 3 4 3 1 2 2 2 1 2 3
2 3 4 2 3 1 2 3 4 2 1 1 2 3
2 1 2 2 3 4 2 1 2 2 1 2 4 2
2 3 2 4 2 1 2 3 2 3 4 2 3 4
3 4 2 4 3 2 2 3 2 3 4 2 3 2
4 5 2 3 4 2 3 2 3 4 5 3 2 3
4 2 3 2 3 4 5 3 2 3 4 2 3 4
4 3 1 2 4 3 1 2 3 4 1 2 3 3
1 2 3 4 1 2 3 4 2 2 3 4 2 3
4 2 1 2 4 2 1 2 4 2 1 2 1 3
1 2 3 2 1 2 3 2 2 2 3 2 1 3
2 1 2 4 2 1 2 3 2 3 4 5 3 3
4 2 3 4 2 3 4 5 2 2 3 2 3 2
4 2 3 4 2 3 4 2 3 4 1 2 4 2
2 3 4 2 3 4 3 2 3 4 5 2 3 2
4 2 1 3 2 3 4 2 3 4 2 3 4 2
4 3 1 2 2 3 4 3 1 2 2 2 1 2
1 2 3 4 2 3 1 2 3 4 2 1 1 2
4 2 1 2 2 3 4 2 1 2 2 1 2 4
4 2 3 2 4 2 1 2 3 2 3 4 2 3
3 3 4 2 4 3 2 2 3 2 3 4 2 3
3 4 5 2 3 4 2 3 2 3 4 5 3 2
3 4 2 3 2 3 4 5 3 2 3 4 2 3
3 4 3 1 3 4 2 1 3 2 3 4 2 3
3 1 2 3 3 4 3 1 2 2 3 4 3 1
3 4 2 1 3 1 2 3 4 2 3 1 2 3
2 1 2 3 3 4 2 1 2 2 3 4 2 1
4 2 1 2 3 4 2 3 2 4 2 1 2 3
2 4 2 3 2 3 3 4 2 4 3 2 2 3
3 4 2 3 2 3 4 5 2 3 4 2 3 2
4 2 3 4 2 3 4 2 3 2 3 4 5 3
4 2 3 4 2 3 4 3 1 3 4 2 1 3
2 2 2 1 2 3 1 2 3 3 4 3 1 2
4 2 1 1 2 3 4 2 1 3 1 2 3 4
2 2 1 2 4 2 1 2 3 3 4 2 1 2
2 3 4 2 3 4 2 1 2 3 4 2 3 2
2 3 4 2 3 2 4 2 3 2 3 3 4 2
3 4 5 3 2 3 4 2 3 2 3 4 5 2
2 3 4 2 3 4 2 3 4 2 3 4 2 3
2 3 4 2 3 4 2 3 4 2 3 4 3 1
2 3 4 3 1 2 2 2 1 2 3 1 2 3
2 3 1 2 3 4 2 1 1 2 3 4 2 1
2 3 4 2 1 2 2 1 2 4 2 1 2 3
4 2 1 2 3 2 3 4 2 3 4 2 1 2
4 3 2 2 3 2 3 4 2 3 2 4 2 3
3 4 2 3 2 3 4 5 3 2 3 4 2 3
2 3 4 5 3 2 3 4 2 3 4 2 3 4
3 4 2 1 3 2 3 4 2 3 4 2 3 4
3 4 3 1 2 2 3 4 3 1 2 2 2 1
3 1 2 3 4 2 3 1 2 3 4 2 1 1
3 4 2 1 2 2 3 4 2 1 2 2 1 2
3 4 2 3 2 4 2 1 2 3 2 3 4 2
2 3 3 4 2 4 3 2 2 3 2 3 4 2
2 3 4 5 2 3 4 2 3 2 3 4 5 3
2 3 4 2 3 2 3 4 5 3 2 3 4 2
2 3 4 3 1 3 4 2 1
2 3 1 2 3 3 4 3 1
2 3 4 2 1 3 1 2 3
4 2 1 2 3 3 4 2 1
3 4 2 1 2 3 4 2 3
3 2 4 2 3 2 3 3 4
2 3 4 2 3 2 3 4 5
3 4 2 3 4 2 3 4 2
q16
q17 4 2 3 4 3 2 3 4 5 1 3 4 2
q18 3 2 3 4 5 3 2 3 4 2 3 1 2
q19 4 2 3 5 3 2 3 1 2 3 4 2 3
q20 5 3 2 3 4 2 3 4 2 3 1 5 3
q21 2 3 4 2 3 2 3 1 5 3 2 3 4
q22 2 3 4 2 3 3 4 2 3 4 1 3 4
q23 5 2 3 4 2 4 1 2 2 1 2 3 1
2 3 4 2 3 3 3 2 1 1 2 3 4
3 2 3 4 5 3 2 3 4 2 3 4 2 3
3 4 2 3 4 3 2 3 4 5 2 3 4 2
5 3 5 3 2 3 4 2 3 4 2 3 4 3
2 3 4 2 3 4 2 3 3 2 3 4 2 3
2 1 3 2 3 4 2 3 4 2 3 4 2 3
5 1 2 2 3 4 3 1 2 2 2 1 2 3
2 3 4 2 3 1 2 3 4 2 1 1 2 3
2 1 5 2 3 4 2 1 2 2 1 2 4 2
4 2 3 4 3 2 3 4 5 2 3 4 2 4
3 2 3 4 5 3 2 3 4 2 3 4 2 4
2 3 4 5 3 2 3 4 2 3 4 2 3 2
4 2 3 4 2 3 4 3 1 2 2 3 4 5
4 3 1 2 4 3 1 2 3 4 1 2 3 3
1 2 3 4 1 2 3 4 2 2 3 4 2 3
4 2 1 2 4 2 1 2 4 2 1 2 1 3
1 2 3 2 1 2 3 2 2 2 3 2 1 3
2 3 2 3 4 5 3 2 3 4 2 3 4 2
2 3 4 2 3 4 3 2 3 4 5 2 3 4
3 5 3 5 3 2 3 4 2 3 4 2 3 4
3 2 3 4 2 3 4 2 3 3 2 3 4 2
4 2 1 3 2 3 4 2 3 4 2 3 4 2
4 3 1 2 2 3 4 3 1 2 2 2 1 2
1 2 3 4 2 3 1 2 3 4 2 1 1 2
4 2 1 2 2 3 4 2 1 2 2 1 2 4
3 4 2 3 4 2 3 2 3 4 5 3 2 3
2 3 2 3 4 2 3 4 2 3 4 3 2 3
3 2 3 4 2 3 5 3 5 3 2 3 4 2
3 4 2 3 5 3 2 3 4 2 3 4 2 3
3 4 3 1 3 4 2 1 3 2 3 4 2 3
3 1 2 3 3 4 3 1 2 2 3 4 3 1
3 4 2 1 3 1 2 3 4 2 3 1 2 3
2 1 2 3 3 4 2 1 2 2 3 4 2 1
4 2 3 4 2 3 4 2 3 4 2 3 2 3
4 5 2 3 4 2 3 2 3 4 2 3 4 2
3 4 2 3 4 3 2 3 4 2 3 5 3 5
3 2 3 4 2 3 4 2 3 5 3 2 3 4
4 2 3 4 2 3 4 3 1 3 4 2 1 3
2 2 2 1 2 3 1 2 3 3 4 3 1 2
4 2 1 1 2 3 4 2 1 3 1 2 3 4
2 2 1 2 4 2 1 2 3 3 4 2 1 2
4 5 3 2 3 4 2 3 4 2 3 4 2 3
3 4 3 2 3 4 5 2 3 4 2 3 2 3
3 2 3 4 2 3 4 2 3 4 3 2 3 4
2 3 4 2 3 3 2 3 4 2 3 4 2 3
2 3 4 2 3 4 2 3 4 2 3 4 3 1
2 3 4 3 1 2 2 2 1 2 3 1 2 3
2 3 1 2 3 4 2 1 1 2 3 4 2 1
2 3 4 2 1 2 2 1 2 4 2 1 2 3
4 2 3 2 3 4 5 3 2 3 4 2 3 4
4 2 3 4 2 3 4 3 2 3 4 5 2 3
2 3 5 3 5 3 2 3 4 2 3 4 2 3
5 3 2 3 4 2 3 4 2 3 3 2 3 4
3 4 2 1 3 2 3 4 2 3 4 2 3 4
3 4 3 1 2 2 3 4 3 1 2 2 2 1
3 1 2 3 4 2 3 1 2 3 4 2 1 1
3 4 2 1 2 2 3 4 2 1 2 2 1 2
2 3 4 2 3 4 2 3 2
4 2 3 2 3 4 2 3 4
4 3 2 3 4 2 3 5 3
2 3 4 2 3 5 3 2 3
2 3 4 3 1 3 4 2 1
2 3 1 2 3 3 4 3 1
2 3 4 2 1 3 1 2 3
4 2 1 2 3 3 4 2 1
q24
q25 2 3 4 2 3 4 2 3 5 3 1 3 4
q26 4 2 5 4 3 4 3 4 2 3 4 1 3
q27 4 2 3 4 2 3 4 2 3 4 1 2 3
2 3 4 2 3 4 3 2 3 4 5 1 3
85 67 90 86 80 81 76 68 82 76 77 72 85
2 3 2 4 2 1 2 3 2 3 4 2 3 4
3 4 2 4 3 2 2 3 2 3 4 2 3 2
4 5 2 3 4 2 3 2 3 4 5 3 2 3
4 2 3 2 3 4 5 3 2 3 4 2 3 4
83 75 78 75 86 78 72 68 77 78 81 69 74 79
2 1 2 4 2 1 2 3 2 3 4 5 3 3
4 2 3 4 2 3 4 5 2 2 3 2 3 2
4 2 3 4 2 3 4 2 3 4 1 2 4 2
2 3 4 2 3 4 3 2 3 4 5 2 3 2
80 59 76 92 71 70 77 81 74 74 75 74 72 78
4 2 3 2 4 2 1 2 3 2 3 4 2 3
3 3 4 2 4 3 2 2 3 2 3 4 2 3
3 4 5 2 3 4 2 3 2 3 4 5 3 2
3 4 2 3 2 3 4 5 3 2 3 4 2 3
81 81 75 75 75 86 78 72 68 77 78 81 69 74
4 2 1 2 3 4 2 3 2 4 2 1 2 3
2 4 2 3 2 3 3 4 2 4 3 2 2 3
3 4 2 3 2 3 4 5 2 3 4 2 3 2
4 2 3 4 2 3 4 2 3 2 3 4 5 3
79 80 59 76 78 81 81 75 75 75 86 78 72 68
2 3 4 2 3 4 2 1 2 3 4 2 3 2
2 3 4 2 3 2 4 2 3 2 3 3 4 2
3 4 5 3 2 3 4 2 3 2 3 4 5 2
2 3 4 2 3 4 2 3 4 2 3 4 2 3
77 78 81 69 74 79 80 59 76 78 81 81 75 75
4 2 1 2 3 2 3 4 2 3 4 2 1 2
4 3 2 2 3 2 3 4 2 3 2 4 2 3
3 4 2 3 2 3 4 5 3 2 3 4 2 3
2 3 4 5 3 2 3 4 2 3 4 2 3 4
75 86 78 72 68 77 78 81 69 74 79 80 59 76
3 4 2 3 2 4 2 1 2 3 2 3 4 2
2 3 3 4 2 4 3 2 2 3 2 3 4 2
2 3 4 5 2 3 4 2 3 2 3 4 5 3
2 3 4 2 3 2 3 4 5 3 2 3 4 2
78 81 81 75 75 75 86 78 72 68 77 78 81 69
3 4 2 1 2 3 4 2 3
3 2 4 2 3 2 3 3 4
2 3 4 2 3 2 3 4 5
3 4 2 3 4 2 3 4 2
74 80 79 60 76 78 81 81 75
X 78 77 81 79 75 79 80 75 70 74 81 76 76 76 77 78 72 74 77 76 1,529 76.45
X-XMEAN W 2 0 5 3 -2 3 3 -2 -6 -2 5 -1 0 -1 1 1 -4 -2 0 -1 0
Y 81 75 75 75 86 78 72 68 77 78 81 69 74 79 80 59 76 78 81 81 1,523 76.15
Y-YMEAN XY Z 5 6318 -1 5737.5 -1 6075 -1 5943.75 10 6428.5 2 6162 -4 5742 -8 5066 1 5409.25 2 5791.5 5 6561 -7 5209.5 -2 5642.5 3 5984.25 4 6180 -17 4587.25 0 5472 2 5772 5 6196.5 5 6135.75 0 116414.3
X2 6084 5852.25 6561 6280.5625 5587.5625 6241 6360.0625 5550.25 4935.0625 5513.0625 6561 5700.25 5814.0625 5738.0625 5967.5625 6045.0625 5184 5476 5852.25 5738.0625 117041.125
Y2 6561 5625 5625 5625 7396 6084 5184 4624 5929 6084 6561 4761 5476 6241 6400 3481 5776 6084 6561 6561 116639
students and faculty NEGATIVE
-0.06077
WZ 7.5175 -0.0575 -5.2325 -3.22 -16.745 4.7175 -13.695 15.8925 -5.27 -4.07 22.0675 6.7925 0.43 -1.995 3.08 -22.295 0.6675 -4.5325 0.2425 -3.395 -19.1
W2 2.4025 0.0025 20.7025 7.84 2.89 6.5025 10.89 3.8025 38.44 4.84 20.7025 0.9025 0.04 0.49 0.64 1.69 19.8025 6.0025 0.0025 0.49 149.075
Z2 23.5225 1.3225 1.3225 1.3225 97.0225 3.4225 17.2225 66.4225 0.7225 3.4225 23.5225 51.1225 4.6225 8.1225 14.8225 294.1225 0.0225 3.4225 23.5225 23.5225 662.55
X 78 77 81 79 75 79 80 75 70 74 81 76 76 76 77 78 72 74 77 76 1,529 76.45
X-XMEAN Y W 2 0 5 3 -2 3 3 -2 -6 -2 5 -1 0 -1 1 1 -4 -2 0 -1 0
75 75 75 86 78 72 68 77 78 81 69 74 80 79 60 76 78 81 81 75 1,518 75.9
Y-YMEAN XY X2 Y2 Z WZ W2 -1 5850 6084 5625 -1.7825 -1 5737.5 5852.25 5625 -0.0575 -1 6075 6561 5625 -5.2325 10 6815.5 6280.5625 7396 27.58 2 5830.5 5587.5625 6084 -3.145 -4 5688 6241 5184 -10.5825 -8 5423 6360.0625 4624 -26.895 1 5736.5 5550.25 5929 -1.6575 2 5479.5 4935.0625 6084 -11.47 5 6014.25 5513.0625 6561 -10.67 -7 5589 6561 4761 -32.5325 -2 5587 5700.25 5476 2.0425 4 6100 5814.0625 6400 -0.77 3 5984.25 5738.0625 6241 -1.995 -16 4635 5967.5625 3600 -12.92 0 5909 6045.0625 5776 -0.195 2 5616 5184 6084 -8.2325 5 5994 5476 6561 -11.8825 5 6196.5 5852.25 6561 0.2425 -1 5681.25 5738.0625 5625 0.805 -5 115941.8 117041.125 115822 -109.35
students and non-teaching NEGATIVE
-0.3635
2.4025 0.0025 20.7025 7.84 2.89 6.5025 10.89 3.8025 38.44 4.84 20.7025 0.9025 0.04 0.49 0.64 1.69 19.8025 6.0025 0.0025 0.49 149.075
Z2 1.3225 1.3225 1.3225 97.0225 3.4225 17.2225 66.4225 0.7225 3.4225 23.5225 51.1225 4.6225 14.8225 8.1225 260.8225 0.0225 3.4225 23.5225 23.5225 1.3225 607.05
X 81 75 75 75 86 78 72 68 77 78 81 69 74 79 80 59 76 78 81 81 1,523 76.15
X-XMEAN Y W 5 -1 -1 -1 10 2 -4 -8 1 2 5 -7 -2 3 4 -17 0 2 5 5 -6
75 75 75 86 78 72 68 77 78 81 69 74 80 79 60 76 78 81 81 75 1,518 75.9
Y-YMEAN XY X2 Z -1 6075 -1 5625 -1 5625 10 6450 2 6708 -4 5616 -8 4896 1 5236 2 6006 5 6318 -7 5589 -2 5106 4 5920 3 6241 -16 4800 0 4484 2 5928 5 6318 5 6561 -1 6075 -5 115577
Y2 WZ 6561 5625 5625 5625 7396 6084 5184 4624 5929 6084 6561 4761 5476 6241 6400 3481 5776 6084 6561 6561 116639
5625 5625 5625 7396 6084 5184 4624 5929 6084 6561 4761 5476 6400 6241 3600 5776 6084 6561 6561 5625 115822
faculty and non-teaching NEGATIVE
-0.02708
-5.2325 1.6675 1.6675 -14.2825 17.6675 -6.4325 36.2675 -7.1825 1.0175 7.5175 -32.5325 16.0175 -9.4325 7.2675 -57.3325 2.6175 -0.8325 7.5175 22.0675 -5.2325 -17.2
W2 20.7025 2.1025 2.1025 2.1025 91.2025 2.4025 19.8025 71.4025 0.3025 2.4025 20.7025 55.5025 6.0025 6.5025 12.6025 304.5025 0.2025 2.4025 20.7025 20.7025 664.35
Z2 1.3225 1.3225 1.3225 97.0225 3.4225 17.2225 66.4225 0.7225 3.4225 23.5225 51.1225 4.6225 14.8225 8.1225 260.8225 0.0225 3.4225 23.5225 23.5225 1.3225 607.05