Campus

Nipuna – The Springboard to Strategic Outsourcing ICFAI Business School March, 2005

The information in this document is proprietary and confidential

Agenda

Nipuna- “The Genesis” Nipuna- “Today and Tomorrow” People Management @ Nipuna Career Opportunities @ Nipuna

The information in this document is proprietary and confidential

Satyam : A Profile

Comprehensive IT services from consulting to implementing best-of-breed IT solutions that deliver business competitiveness to clients all over the world, is the signature of Satyam. • Established in 1987 • Listed in NYSE (NYSE: SAY) • Over 14000+ professionals • Present in 45 countries • 260 clients around the world

• The first IT company to be certified BS 7799- ISMS • SEI-CMM Level 5 assessed in March 1999 • ISO 9001-2000 certified in January 2001 •

(SM)

for BPO, developed with the Carnegie Mellon University

e-SCM

• 72 FORTUNE 500 clients

Subsidiaries and Joint Ventures • Satyam Infoway ( NASDAQ: SIFY) – India’s first ISP & Internet pioneer • Vision Compass Inc – Collaborative Enterprise Management Product • Current JVs with Computer Associates, TRW, Venture The information in this document is proprietary and confidential

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Nipuna -The Genesis

Pioneering Initiatives

e Sourcing Capability Model with Carnegie Mellon University

Virtual Delivery of Services Satyam’s Internal BPO

•escm: Satyam involved with Carnegie Mellon University in making this quality model, exclusively for BPO industry •First version of the model released in November 2001

• Shared platform for delivering support services • Addresses 170 + services from domains like HR, Accounts and Administration • Operational for more than 2 years now

Engineering Services

• Initiated in 1995 • Turnover exceeds USD 15 million • Clients include GE, Venture and TRW

Many years of effort culminating in Nipuna

The information in this document is proprietary and confidential

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The Vision

“To be the best in class provider of BPO services in terms of range and quality of services offered; business volumes achieved; and quality of client roster”

The information in this document is proprietary and confidential

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Nipuna Today Future Strategy

& Tomorrow

The information in this document is proprietary and confidential

Nipuna Today Clientele Clientele

People People  Current Strength: 1300+  SME pool from Global Consulting Firms and Fortune 500 Companies

 Niche and International

 In-depth Skills  Multi-tasking

Nipuna’s Nipuna’sGeographic GeographicLocations Locations Process Process

Hyderabad, India

 All Process benchmarked to

eSCM

 Use of established Models

Bangalore, India

Quality

 Enhanced Knowledge Transfer  Continuous Process Improvements

Infrastructure Infrastructure

 Designed for 24x7 operations  Infrastructure with sufficient built-in redundancies  Robust Security & Business Continuity Plan

Parsippany, N.J., U.S.A Data Center in Cleveland, Ohio, U.S.A. Expansion Plans in Malaysia, Canada, Czech Republic, Mexico

The information in this document is proprietary and confidential

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Our Competencies and Offerings

Industry Focus

Major Service Offerings

Banking and Financial Services

Accounting and Financial Back Office

Healthcare, Insurance and Pharma

Customer Contact Services

Manufacturing and Automotive

Document & Data Management

Energy and Utilities

HR Processes

Telecom, Media and Entertainment

Procurement and Purchase Support

Travel and Logistics

Engineering Services

Public Sector

Research and Analytics

Retail

Animation, Graphics and Artwork

The information in this document is proprietary and confidential

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Proposed Initiatives



Acquisition Plans 



Global Presence 



APAC, Eastern Europe, Canada, South America

Multilingual capability 



BFS, Healthcare, F&A and HR

APAC, Europe, Southern America

New Service Offerings 

High end Consulting services including Analytics, Research and Animation

The information in this document is proprietary and confidential

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People Practices @ Nipuna

Attract People Practices

Engage

Retain

Emphasis : • • •

Open Culture Being Transparent Feedback

The information in this document is proprietary and confidential

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People Practices@ Nipuna

Competency based selection process across levels Robust Performance Management System: Use of innovative tools like “PRIYA” Well structured Training and Development programs for all associatesMandatory hours of “Training” for associates across levels Regular conduct of ADI & LDI Surveys Holistic Associate Engagement through events like “HRIDAY”

The information in this document is proprietary and confidential

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Opportunities @ Nipuna

Pre Sales -Business Process Consulting Group

Operations-Voice based Processes

Banking and Financial Services Vertical

The information in this document is proprietary and confidential

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Compensation

Competitive and In Sync with Industry Norms !!!

The information in this document is proprietary and confidential

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Thank You

The information in this document is proprietary and confidential

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