(c) Ladybug Design, Inc. - Before - Admin Professional

Amy J. Raine

PROFILE Conscientious, personable, and energetic. An experienced Administrative/Executive Assistant that is a motivated self-starter who has earned a reputation for being proficient, hardworking, empathetic, and reliable. Ready, willing, and able to become part of your administrative team!

QUALIFICATIONS SUMMARY Outstanding Communications Skills – Comfortable interacting with all intraorganizational and outside agency levels. Highly Organized – Expert in multi-tasking and prioritizing. Skillfully manage multiple projects and deadlines. Efficient and capable working independently or as a team member. Flexible and Adaptable - Assimilate quickly in transitional situations, changing roles as needed to maintain productivity. Embrace new concepts and methods. Resourceful Problem Solver - Adept in anticipating needs and analyzing problems, then formulating solutions. Detail-Oriented and Conscientious - Keen eye for errors, striving for flawless output. Computer Proficiency -MS Word, Excel, PowerPoint, Outlook. Learn new programs quickly.

SIGNIFICANT ACCOMPLISHMENTS • Established three separate offices from ground zero; including researching locations, setting up records management systems, installation of software, hiring/training personnel, and resource acquisition and management. Developed and helped revise departmental forms, polices and procedures for all employers listed below. • Created database and tickler files to track and notify paramedics/firefighters of status/renewal of required Continuing Education Units, mandatory-licensing requirements, and required Physical Exams. (D-EMS) • Re-designed medical protocol manual in easy-to-use format. Created an electronic link from the table of contents to subject page; allowing EMTs/paramedics quick access to protocol information from laptop computers used in the field. (D-EMS) • Developed policies and procedures for cabin rental business; included but not limited to guest management system, payroll, accounts receivable, inventory, and staff scheduling. • Recipient of Denver Civic Association’s Outstanding Customer Service Award. EMPLOYMENT HISTORY On-Site Property Manager – Vacation Cabin Rentals (Part-time Position) Vail, CO Administrative Assistant – Office of Emergency Medical Services Denver Fire Division, Denver, CO

Management Assistant – Engineering/Director’s Office Denver DOPS, Denver, CO

2006 - 2008

1992 – 2006

QUOTES FROM ANNUAL PERFORMANCE EVALUATIONS/GUESTS

1984 – 1992

“Amy exemplifies a caring, cooperative and eager attitude to do the best that she can. The office environment has been enhanced by her efforts of professional excellence”. “Amy is self motivated in the development/betterment of her personal as well as professional goals". “Amy is the consummate customer service professional; she welcomed us from the first moment”. 1 First Avenue Denver, CO 12345 HOME (555) 123-4567 - CELL (555) 234-5678 - [email protected]