(c) Ladybug Design, Inc. - After - Admin Professional

“Amy blooms wherever she is planted.”

− Jeff Stevens, Captain, Denver Fire Dept.

Amy J. Raine

Administrative & Office Management Professional “Amy exemplifies a caring, cooperative, and eager attitude to do her best…” “The office environment has been enhanced by her efforts of professional excellence.” Highly personable, efficient, and organized administrative professional with strong communication skills; possess a knack for handling multiple competing deadlines and deploy enhanced systems and processes. Embrace change as a means to increase organizational and team-wide effectiveness, assimilating quickly in transitional situations and changing roles as needed to maintain productivity. Excellent multitasking and organizational skills; performance consistently rated as Superior, noted as a Significant Contributor, and honored with the Outstanding Customer Service Award from the Denver Civic Association. Unwavering ethical character; can be trusted to handle confidential information with the utmost discretion. Technically proficient in Word, Excel, PowerPoint, and Outlook; learn new and proprietary systems quickly. Core Skill Areas: − − − −

Calendar Management Travel Coordination Expense Reporting Purchasing

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Reporting & Tracking Records Management Hiring & Training Scheduling

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Payables & Receivables Payroll Processing Manual Design MS Office

Selected Professional Achievements •

Established, and later relocated, several offices from the ground up; involved with researching locations; setting up records management systems; installing software; hiring and training personnel; purchasing supplies and equipment; and creating policies, procedures, and systems to foster a sound operating infrastructure.

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Designed and implemented detailed forms and reports to track and notify personnel of requirements in the areas of professional development, licensure renewal, and physical examinations; facilitated heightened awareness of requirements and a fully compliant operating environment.

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Developed first-time training and on-the-job reference manuals providing each team member with an indepth knowledge of operating processes and policies; redesigned electronic manuals to allow for ease of use and expeditious information retrieval through the incorporation of embedded links.

Professional Experience Ridge Chalet, Vail, Colorado – 2006 to 2008 Office Management | Administrative | Customer Service Managed administrative functions for a luxury year-round cabin rental business with 7 properties set atop 150 acres in the picturesque Vail region. Formalized policies and procedures, creating an organized and efficient operating environment to ensure consistency of internal and customer-facing activities. Processed payables and receivables, maintained complete and accurate records, and managed human resources concerns. Controlled expenses through diligent ordering and supply management. Fielded incoming inquiries via phone, email, and mail, and corresponded directly with prospective visitors. Oversaw an eight-person team including office, housekeeping, and grounds staff. Continued…

1 First Avenue | Denver, Colorado 12345 Home: 555.123.4567 | Mobile: 555.234.5678 | [email protected]

Amy J. Raine, Page Two Professional Experience (Continued) Ridge Chalet – Continued Additional highlights include: −

Created an efficient, organized, and welcoming environment where guest satisfaction was the paramount concern, personally serving as the first and last point of contact for 99%+ of guests.

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Developed a first-time procedures manual for the guest management system, a highly detailed stepby-step booklet that enabled the owner and other key staff members the ability to perform office tasks.

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Designed and implemented tracking forms for staff schedules and compensation, credit card account summaries, and other key performance indicator management reports.

The City of Denver, Denver, Colorado Administrative Assistant, EMS Office – 1992 to 2006 Provided administrative and office management support for seven senior-level personnel in an extremely high-volume and time-critical environment. Maintained meticulous administrative, office, accident investigation, and patient records, ensuring complete compliance with local, state, and HIPAA regulations. Coordinated two office calendars, out of state travel, and monthly time and expense reporting. Attended and transcribed minutes for Board meetings. Additional highlights include: −

Tracked and notified officers of training, licensure, and medical evaluation requirements to ensure optimal compliance and full utilization of available resources.

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Established an office from the ground up, developed a sound organizational infrastructure, ordered equipment and supplies, developed detailed tracking forms, and hired and supervised staff. Early experience, also with The City of Denver, as a Management Assistant with the Engineering / Director’s Office of the Denver Department of Public Service.

Academic Background State College, Denver, Colorado Associate’s degree in Business Administration GPA: 3.96 | Top 5% of Class | Student Council President Notary Public Certification

1 First Avenue | Denver, Colorado 12345 Home: 555.123.4567 | Mobile: 555.234.5678 | [email protected]