Business Services Value Proposition
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w &RENCH COMPANY !-%393 SET UP ITS .ORTH !MERICAN OPERATIONS IN -ONTRÏAL 1UEBEC IN INVOLVING ENGINEERS OVER THE NEXT FEW YEARS w 4EXAS BASED %$3 HAS CHOSEN 7INNIPEG -ANITOBA AS THE LOCATION FOR A NEW MILLION HIGH TECH SERVICE CENTRE WHICH WILL CREATE A NEW JOBS OVER THE NEXT lVE YEARS w )N 53 BASED )4 lRM +EANE EXPANDED ITS OPERATIONS IN (ALIFAX .OVA 3COTIA CREATING UP TO NEW JOBS WITHIN THE NEXT lVE YEARS w "RAZIL BASED 3TEFANINI )4 OPENED ITS lRST #ANADIAN OFlCE IN 4ORONTO /NTARIO IN w )N 53 GIANT 503 ANNOUNCED THAT IT WILL BUILD A SQUARE FOOT CONSOLIDATED DISTRIBUTION FACILITY IN #ALGARY !LBERTA
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#!.!$)!. "53).%33 3%26)#%3 3%#4/2 #ANADAS BUSINESS SERVICES INDUSTRY IS A MAJOR SECTOR OF THE NATIONAL ECONOMY ACCOUNTING FOR BILLION OF THE NATIONAL '$0 -ORE THAN MILLION #ANADIANS ARE EMPLOYED IN THIS INDUSTRY AS OF REPRESENTING NEARLY PERCENT OF THE TOTAL LABOUR FORCE "ETWEEN AND #ANADA WAS AMONG THE TOP COUNTRIES IN THE WORLD IN ATTRACTING BUSINESS SERVICE INVESTMENT PROJECTS #ANADA HAS DEVELOPED SIGNIlCANT BUSINESS PROCESS OPERATIONS IN BUSINESS PROCESS OUTSOURCING "0/ HUMAN RESOURCES MANAGEMENT (2- CUSTOMER RELATIONSHIP MANAGEMENT #2- lNANCE AND ACCOUNTING DATA MINING APPLICATION DEVELOPMENT LABS BUSINESS CONTINUITY AND DISASTER PLANNING SUPPORT )N THIS FAST GROWING BUSINESS SUPPORT SERVICES INDUSTRY REPORTED OVER BILLION IN REVENUES 4HIS GROWTH HAS RESULTED IN A DRAMATIC INCREASE IN JOB CREATION IN #ANADA WITH EMPLOYMENT IN THIS INDUSTRY JUMPING BY PERCENT BETWEEN AND
+EY #APABILITIES %NGINEERING SERVICES #ANADA IS THE THIRD LARGEST EXPORTER OF ENGINEERING SERVICES 4HESE SERVICES EMPLOY MORE THAN WORKERS AND HAVE ANNUAL OPERATING REVENUES OF MORE THAN BILLION #ANADA HAS AN EXCELLENT INTERNATIONAL REPUTATION FOR THE QUALITY OF ITS ENGINEERING SERVICES WITH PARTICULAR STRENGTHS IN RESOURCE EXTRACTION ENERGY TELECOMMUNICATIONS TRANSPORTATION AND INFRASTRUCTURE ENGINEERING .EARSHORINGOFFSHORING #ANADA IS A MAJOR SERVICE PROVIDER OF BUSINESS PROCESS OUTSOURCING AND INFORMATION TECHNOLOGY OUTSOURCING )4/ TO 53 lRMS 4HANKS TO A SKILLED WORKFORCE OF PROXIMITY TO AND CULTURAL SIMILARITIES WITH THE 5NITED 3TATES AS WELL AS INNOVATIVE BUSINESS PRACTICES #ANADA REMAINS THE WORLDS SECOND LARGEST PROVIDER OF "0/ SERVICES #ANADAS NEARSHOREOFFSHORE INDUSTRY EARNS 53 BILLION IN ANNUAL REVENUES REPRESENTING PERCENT OF THE 53 MARKET -ANAGEMENT SERVICES )NTERNATIONALLY CONTROLLED lRMS HAVE BEEN A MAJOR SOURCE OF GROWTH IN RECENT YEARS AND NOW REPRESENT NEARLY PERCENT OF #ANADIAN HEAD OFlCE AND MANAGEMENT OPERATIONS #ANADAS GLOBAL ATTRACTIVENESS AS A LOCATION FOR HEAD OFlCE AND MANAGEMENT SERVICE OPERATIONS REmECTS THE HIGH QUALITY OF AVAILABLE STAFF AND THE OUTSTANDING QUALITY OF LIFE THAT #ANADIAN CITIES PROVIDE 3UPPORTING THESE DYNAMIC INDUSTRIES IS A VAST AND DEEP NETWORK OF PROFESSIONAL SERVICES THAT ARE SOPHISTICATED AND WORLD CLASS LEGAL AND ACCOUNTING lRMS lNANCIAL MANAGEMENT ARCHITECTURAL DESIGN SCIENTIlC CONSULTING SERVICES PUBLIC RELATIONS AND SPECIALIZED DESIGN SERVICES #ANADA IS ALSO A CENTRE OF EXCELLENCE FOR LOGISTICS AND SUPPLY CHAIN MANAGEMENT
#ANADAS BUSINESS SERVICES INDUSTRY IS A MAJOR SECTOR OF THE NATIONAL ECONOMY EMPLOYING MORE THAN MILLION #ANADIANS AND GENERATING ANNUAL REVENUES OF OVER BILLION 5NLESS OTHERWISE NOTED ALL VALUES ARE IN #ANADIAN DOLLARS #ANADIAN )NDUSTRY 3TATISTICS 'ROSS $OMESTIC 0RODUCTS 0ROFESSIONAL 3CIENTIFIC AND 4ECHNICAL 3ERVICES
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4ORONTO IS THE LARGEST BUSINESS SERVICES CENTRE IN #ANADA WITH EXPORTS OF GOODS AND SERVICES EXCEEDING BILLION !S #ANADAS BUSINESS CAPITAL 4ORONTO IS THE MAJOR HEAD OFlCE LOCATION FOR LARGE #ANADIAN BASED BUSINESSES AS WELL AS FOR MANY INTERNATIONAL lRMS WITH SIGNIlCANT #ANADIAN OPERATIONS 4ORONTO IS ALSO HOME TO THE TOP INTERNATIONAL HUMAN RESOURCES AND BENElTS lRMS AS WELL AS CUSTOMER CARE CENTRES AND MANAGEMENT TECHNICAL AND DESIGN CONSULTANCIES %NGINEERING SERVICES IS ANOTHER SIGNIlCANT INDUSTRY SEGMENT ACCOUNTING FOR MORE THAN BILLION IN REVENUES /NTARIO ALSO BOASTS A LARGE NUMBER OF #2- CENTRES 'ROWTH IN THIS INDUSTRY SEGMENT HAS AVERAGED APPROXIMATELY PERCENT ANNUALLY IN RECENT YEARS DRIVEN BY BOTH DOMESTIC AND INTERNATIONAL INVESTMENT -AJOR INTERNATIONAL "0/ lRMS LOCATED IN /NTARIO INCLUDE !CCENTURE #APGEMINI #') #ONVERGYS AND %$3
"RITISH #OLUMBIA 3TRATEGICALLY LOCATED BETWEEN THE !SIA 0ACIlC REGION AND .ORTH !MERICA "RITISH #OLUMBIA IS #ANADAS 0ACIlC 'ATEWAY !LTHOUGH THE LARGEST AND BUSIEST PORT IN #ANADA 6ANCOUVER IS ALSO A COMMERCIAL HUB FOR A WIDE ARRAY OF BUSINESS SERVICES INCLUDING TRANSPORT AND LOGISTICS ENGINEERING ADVANCED TECHNOLOGIES )4/ "0/ AND KNOWLEDGE PROCESS OUTSOURCING +0/ 2ECENT INVESTMENTS BY E"AY -ICROSOFT AND 0EOPLE3OFT WERE MADE ON THE BASIS OF THE CITYS HIGHLY SKILLED WORKFORCE AND STRONG COMMITMENT TO )4 EDUCATION RESEARCH AND TRAINING
5 NI
TED 3 TATES OF !MERI
-ANITOBA 7INNIPEGS BUSINESS SUPPORT SERVICES CLUSTER EMPLOYS OVER PEOPLE AND PROVIDES OUTSOURCED (2 SERVICES AND PROCESSING OF BILL PAYMENTS TO COMPANIES ACROSS #ANADA /THER SERVICES INCLUDE CALL CENTRES AND BACK OFlCE OPERATIONS %$3 #ERIDIAN #ANADA ,TD 4ELPAY )NCORPORATED #ONVERGYS ).3092% 3OLUTIONS )03/3 2EID 2OYAL "ANK AND -ANITOBA 4ELECOM 3ERVICES ARE SOME OF THE MAJOR lRMS PRESENT IN 7INNIPEG
3HARED 3ERVICES PUBLICATION AND
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#ALGARY IS 7ESTERN #ANADAS FASTEST GROWING CITY AND IS HOME TO RAPIDLY EXPANDING BUSINESS SERVICES CLUSTERS WITH OVER COMPANIES #ALGARY BOASTS MORE THAN HEAD OFlCES WITH RELATED EMPLOYMENT REPRESENTING ALMOST JOBS %NGINEERING SERVICES ALSO REPRESENT A RAPIDLY GROWING SEGMENT REmECTING !LBERTAS STRONG REGIONAL ECONOMY AND ITS DYNAMIC OIL AND GAS SECTOR 4HE NUMBER OF #ALGARY BASED ENGINEERING SERVICES lRMS NOW REPRESENTS MORE THAN ONE QUARTER OF THE #ANADIAN TOTAL ! MAJOR STRENGTH IS THE ENGINEERING CAPABILITY FOR OIL AND GAS PRODUCTION FACILITIES 4HE SECTOR ALSO INCLUDES SEVERAL LARGE ENGINEERING CONTRACTORS WHO PROVIDE ENGINEERING PROCUREMENT AND CONSTRUCTION SERVICES TO INDUSTRIAL PROCESS PLANT PROJECTS
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#!.!$)!. #,53 #!.!$)!. #,53 1UEBEC -ONTRÏAL HOSTS MORE THAN INTERNATIONAL NON GOVERNMENTAL ORGANIZATIONS AND BOASTS OVER HEAD OFlCES EMPLOYING ALMOST STAFF /VER THE COURSE OF THE LAST DECADE -ONTRÏAL HAS BECOME A DESTINATION OF CHOICE FOR LARGE FOREIGN COMPANIES WISHING TO OUTSOURCE THE DEVELOPMENT OF APPLICATIONS AND COMPLEX INTERNAL SYSTEMS 4HE OUTSOURCING AND INTEGRATION OF INFORMATION TECHNOLOGIES BRINGS TOGETHER CLOSE TO COMPANIES IN 'REATER -ONTRÏAL RESULTING IN JOBS 'REATER -ONTRÏALS EXPERTISE IS CONCENTRATED IN HEALTH HUMAN RESOURCES MANAGEMENT LOGISTICS lNANCE AND GOVERNMENT ONLINE TO NAME A FEW 3OME OF THE MAJOR COMPANIES SITUATED HERE INCLUDE #ANADIAN GIANT #') 'ROUP )NC AND MULTINATIONALS SUCH AS )"- ,'3 $-2 )NSIGHT (ONEYWELL #ANON AND )-3
.OVA 3COTIA .OVA 3COTIA HAS CONSECUTIVELY RANKED AMONG THE TOP THREE EMERGING OUTSOURCING DESTINATIONS IN .ORTH !MERICA AND AMONG THE TOP IN THE WORLD "USINESSES CURRENTLY OPERATING IN .OVA 3COTIA PROVIDE CUSTOMER CARE HELP DESK SERVICES CUSTOMER SUPPORT )4 AND TECHNICAL SUPPORT AND SALES AND SERVICEMAINLY THROUGH INBOUND OPERATIONS #OMPANIES SUCH AS !CROBAT 2ESEARCH !DMIRAL )NSURANCE !$0 #ONVERGYS -INACS 7ORLDWIDE /N ,INE 3UPPORT )NC 2EGISTERCOM 3TAPLES AND 8EROX HAVE CHOSEN TO GROW THEIR OPERATIONS IN .OVA 3COTIA
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.EW "RUNSWICK 4HE GREATER -ONCTON AREA IS A MAJOR PRESENCE IN BUSINESS PROCESS OUTSOURCING SERVICES AND IS HOME TO OVER CONTACT CENTRES WHOSE PRIMARY FOCUS IS ON CUSTOMER SERVICE AND TECHNICAL SUPPORT ! VARIETY OF BIGGER CENTRES ALSO ENGAGE IN BACK OFlCE OPERATIONS SUCH AS PAYROLL INSURANCE UNDERWRITING AND ACCOUNTING -ONCTON HOSTS A NUMBER OF MAJOR GLOBAL lRMS INCLUDING %XXON -OBILE -INACS 503 #LIENT,OGIC -ONERIS 3OLUTIONS )#4 !SURION AND -EDAVIE "LUE #ROSS
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0RINCE %DWARD )SLAND #HARLOTTETOWN IS A BUSINESS SERVICES PROCESSING LOCATION WITH STRENGTHS IN THE AREAS OF HUMAN RESOURCE MANAGEMENT PAYROLL SERVICES ACCOUNTING AND CLIENT RELATIONS -AJOR lRMS BASED IN #HARLOTTETOWN INCLUDE #ERIDIAN (2! AND 2ESOLVE #ORPORATION
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).6%34-%.4 ,/#!4)/. "%.#(-!2+).' -%4(/$/,/'9 4HIS BENCHMARKING STUDY ASSESSES THE COMPETITIVENESS OF A NUMBER OF #ANADIAN CLUSTERS AGAINST COMPETING INTERNATIONAL BUSINESS LOCATIONS "ASED ON AN INVESTORS PERSPECTIVE THE RESEARCH AND ANALYSIS USES A REPRESENTATIVE INVESTMENT PROJECT PROTOTYPE CONSOLIDATING A NUMBER OF SPECIALIZED (2 FUNCTIONS INTO ONE OPERATION TO SERVICE PARTICULAR GEOGRAPHIC REGIONSSEE PROlLE ON PAGE TO ASSESS CRITERIA THAT CORPORATE DECISION MAKERS TYPICALLY EXAMINE WHEN EVALUATING LOCATION ALTERNATIVES FOR FOREIGN INVESTMENT 4HIS INTERNATIONAL LOCATION BENCHMARKING EXERCISE WAS CONDUCTED BY )"- 0LANT ,OCATION )NTERNATIONAL )"- 0,) A RENOWNED GLOBAL LOCATION CONSULTANCY )"- 0,) PERFORMED OBJECTIVE RESEARCH TO ASSESS THE COMPARATIVE COST AND QUALITY OF DOING BUSINESS IN VARIOUS LOCATIONS SIMULATING THE APPROACH USED BY INVESTORS WHEN SCREENING CANDIDATES FOR CORPORATE INVESTMENT PROJECTS 4HE BENCHMARKING STUDY EXAMINED TO lNANCIAL AND QUALITATIVE LOCATION INDICATORS IN THE ASSESSMENT OF EACH INDUSTRY SUBSECTOR QUALITATIVE LOCATION INDICATORS IN THE ASSESSMENT OF EACH INDUSTRY SUBSECTOR 4O ASSESS THE QUALITY OF A LOCATIONS OPERATING BUSINESS ENVIRONMENT DATA WERE COLLECTED FROM A VARIETY OF SOURCES FOR THE DIFFERENT SUBFACTORS IN EACH OF THE CATEGORIES FEATURED IN THE OPERATING ENVIRONMENT TABLE PAGE $ATA FOR THE QUALITATIVE ASSESSMENT WERE TRANSLATED INTO COMPARABLE SCORINGS ZERO TO FOR EACH CATEGORY AND SUBFACTOR USING A WEIGHTED SCOREBOARD APPROACH 7EIGHTS WERE ASSIGNED TO EACH LOCATION CATEGORY AND SUBFACTOR TO DEMONSTRATE THEIR RELATIVE IMPORTANCE IN THE LOCATION SELECTION PROCESS 4HESE WEIGHTS ARE SPECIlC TO EACH INDUSTRY SUBSECTOR AND ARE BASED ON )"- 0,)S EXPERIENCE IN HELPING INVESTORS MAKE STRATEGIC DECISIONS WHEN CHOOSING LOCATIONS ! HIGH LEVEL lNANCIAL ANALYSIS WAS ALSO CONDUCTED TO TAKE INTO ACCOUNT MAJOR LOCATION ! HIGH LEVEL lNANCIAL ANALYSIS WAS ALSO CONDUCTED TO TAKE INTO ACCOUNT MAJOR LOCATION SENSITIVE OPERATING COSTS FOR EACH REPRESENTATIVE PROJECT PROlLE /PERATING COST PROJECTIONS HAVE BEEN CALCULATED AND DISCOUNTED OVER A YEAR PERIOD INCORPORATING ANTICIPATED INmATION RATES TO DETERMINE THEIR NET PRESENT VALUE
BENCHMARKING THE COMPARATIVE COST AND QUALITY OF DOING BUSINESS IN GLOBAL LOCATIONS
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).6%34-%.4 ,/#!4)/. "%.#(-!2+).' 2%02%3%.4!4)6% 02/*%#4 02/&),% '%.%2!, $%3#2)04)/. /& /0%2!4)/.3 #ONSOLIDATION OF A NUMBER OF SPECIALIZED (2 FUNCTIONS INTO ONE OPERATION TO SERVICE PARTICULAR GEOGRAPHIC REGIONS
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+%9 02/*%#4 $2)6%23 w 0RESENCE OF EXPERIENCED STAFF HUMAN RESOURCES PROFESSIONALS AND CLERICAL STAFF w 1UALITY AND RELIABILITY OF )4 AND TELECOMMUNICATIONS
0AYROLL -ANAGERS 3ENIOR (2 !DMINISTRATORS *UNIOR (2 !DMINISTRATORS
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w 1UALITY OF SUPPORT FROM LOCAL GOVERNMENT DEVELOPMENT AGENCIES w !VAILABILITY OF lNANCIAL SUPPORT INCENTIVES w %CONOMIC AND lNANCIAL STABILITY w 0OLITICAL STABILITY w "USINESS PERMITTING PROCEDURES
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w 0RESENCE OF EXPERIENCED EMPLOYEES (2 SHARED SERVICES w 0RESENCE OF STUDENT POPULATION w /VERALL TIGHTNESS IN THE LABOUR MARKET UNEMPLOYMENT w /VERALL SIZE OF LABOUR POOL
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w 0RESENCE OF INDUSTRY BASE
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w (IRING lRING mEXIBILITY w )NDUSTRIAL RELATIONSATTITUDE OF UNIONS w 7ORKING TIME REGULATIONS w 7ORK PERMITS
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w 1UALITY RELIABILITY OF )4 TELECOMMUNICATIONS w !IR ACCESS w (IGHWAY NETWORK CONGESTION w 0UBLIC TRANSPORT w 2ELIABILITY OF POWER SUPPLY
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w !VAILABILITY OF OFlCE SPACE
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w !TTRACTIVENESS FOR YOUNG INTERNATIONAL RECRUITS w #OST OF LIVING w !TTRACTIVENESS FOR EXPATRIATES
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w %NGLISH LANGUAGE SKILLS w &RENCH LANGUAGE SKILLS
&ACTOR CATEGORY WEIGHT CORRESPONDING LOCATION FACTORS ARE RANKED IN ORDER OF IMPORTANCE
#!.!$!3 6!,5% 02/0/3)4)/. #ANADAS GEOGRAPHICAL LOCATION AND SOUND BUSINESS PRACTICES MAKE IT A FAVOURITE NEARSHORINGOUTSOURCING DESTINATION FOR 53 INVESTORS AND ONE OF THE WORLDS TOP "0/ MARKETS "ENCHMARKED #ANADIAN CITIES PROVIDE A VARIETY OF WELL PERFORMING OPERATING ENVIRONMENTS AND COST COMPETITIVE OFFERINGS #/34 !33%33-%.4
#ANADIAN .ON #ANADIAN # 53
#OMPETITIVE OPERATING COSTS 4HE COST OF RUNNING A SHARED SERVICES CENTRE IS HIGHLY INmUENCED BY SALARY LEVELS 7INNIPEG AND THE !TLANTIC PROVINCE LOCATIONS OF #HARLOTTETOWN -ONCTON AND (ALIFAX OFFER NOTABLE COST ADVANTAGES
COMPARED TO OTHER .ORTH !MERICAN CITIES WHILE PROVIDING A FAVOURABLE OVERALL BUSINESS ENVIRONMENT
15!,)4!4)6% !33%33-%.4 /& /0%2!4).' %.6)2/.-%.4
,ANGUAGE SKILLS ,IVING ENVIRONMENT 2EAL ESTATE )NFRASTRUCTURE COMMUNICATIONS &LEXIBILITY OF LABOUR REGULATIONS 0RESENCE OF INDUSTRYCLUSTER ,OCAL POTENTIAL TO RECRUIT SKILLED STAFF 'ENERAL BUSINESS ENVIRONMENT
3TRONG CLUSTERS WITH SPECIALIZED SKILLS "USINESS SERVICES MAKE UP AN IMPORTANT PART OF THE BUSINESS ACTIVITY FOR MANY CLUSTERS IN #ANADA #ANADIAN CITIES RANK AMONG THE TOP LOCATIONS IN .ORTH !MERICA IN TERMS OF THEIR EXCELLENT OPERATING ENVIRONMENT WITH 4ORONTO AND -ONTRÏAL AT THE HIGHEST END OF THE
5NLESS OTHERWISE NOTED GRAPHS REPRESENT )"- 0,) ASSESSMENT SCORES
SPECTRUM !LL #ANADIAN LOCATIONS PROVIDE INTERESTING ALTERNATIVES FOR INVESTMENT WITH UNIQUE ADVANTAGES DUE TO SPECIALIZATION AND STRONG LANGUAGE SKILLS
#!.!$!3 6!,5% 02/0/3)4)/. 0RESENCE OF INDUSTRY BASE HIGHEST RANKING CITIES
4HRIVING BUSINESS SERVICES CLUSTERS #ANADA IS A MAJOR MARKET FOR SHARED SERVICES #ANADIAN CITIES BENElT FROM THE STRONG PRESENCE OF OFlCE ADMINISTRATION EMPLOYMENT SERVICES AND BUSINESS SUPPORT SERVICES COMPANIES WHICH PROVIDE EMPLOYEES WITH THE SKILLS THEY NEED TO OPERATE IN A SHARED SERVICES ORGANIZATION
#ANADIAN .ON #ANADIAN
!N EXPERTISE IN BUSINESS SERVICES 4HE RAPID GROWTH OF THE #ANADIAN BUSINESS SERVICES INDUSTRY IS STRONG EVIDENCE OF #ANADAS ATTRACTIVENESS TO INTERNATIONAL lRMS #ANADIAN CITIES HAVE A HIGHER PROPORTION OF COMPANIES DEDICATED TO BUSINESS SUPPORT RELATED ACTIVITIES IN COMPARISON TO MOST .ORTH !MERICAN LOCATIONS #ANADAS WEALTH OF EXPERIENCE AND KNOWLEDGE IN THIS SECTOR IS ALREADY HELPING MANY OF THE WORLDS TOP INTERNATIONAL lRMS GROW AND PROSPER
#ANADAS THREE LARGEST CITIES 4ORONTO -ONTRÏAL AND 6ANCOUVER TOGETHER WITH #ALGARY BOAST SOME OF THE LARGEST BUSINESS SERVICES CLUSTERS IN .ORTH !MERICA #LUSTERS OF SHARED SERVICES COMPANIES ALSO ALLOW CLOSE LINKAGES WITH BUYERS SUPPLIERS AND OTHER INSTITUTIONS TO OFFER ADVANTAGES THAT LEAD TO GREATER EFlCIENCY ACCELERATED IMPROVEMENT AND INNOVATION
3IZE OF ESTIMATED CLUSTER AS OF TOTAL COMPANIES HIGHEST RANKING CITIES
#ANADIAN .ON #ANADIAN
3TUDENT AND RECENT GRADUATE POPULATION HIGHEST RANKING CITIES
4HE PEOPLE ADVANTAGE )NVESTING IN PEOPLE IS A CORE #ANADIAN VALUE 4HIS EXPLAINS WHY #ANADA HAS THE WORLDS HIGHEST PERCENTAGE OF COLLEGE AND UNIVERSITY GRADUATES AND IS RANKED THIRD GLOBALLY FOR SECONDARY SCHOOL ENROLMENT WELL AHEAD OF THE 5NITED 3TATES TH
#ANADIAN .ON #ANADIAN
5NLESS OTHERWISE NOTED GRAPHS REPRESENT )"- 0,) ASSESSMENT SCORES )-$ 7ORLD #OMPETITIVENESS 9EARBOOK
'RADUATES FROM A VARIETY OF BACKGROUNDS REPRESENT A RICH POTENTIAL EMPLOYEE POOL FOR SHARED SERVICES 4HE PRESENCE OF LARGE UNIVERSITIES SUCH AS THE 5NIVERSITY OF 4ORONTO -C'ILL 5NIVERSITY -ONTRÏAL AND THE 5NIVERSITY OF "RITISH #OLUMBIA 6ANCOUVER HELP PROPEL #ANADAS THREE LARGEST CITIES TO THE TOP OF THE RANKINGS 4HE QUALITY OF UNIVERSITY EDUCATION IS HIGH THROUGHOUT #ANADA WITH SMALLER CITIES ALSO HOME TO UNIVERSITIES THAT RANK WELL IN NATIONAL QUALITATIVE RANKINGS #ANADIAN CITIES SUCH AS -ONCTON -ONTRÏAL AND 7INNIPEG OFFER THE ADVANTAGE OF HAVING UNIVERSITIES AND COLLEGES THAT ALSO PROVIDE lRST RATE EDUCATION IN &RENCH
#!.!$!3 6!,5% 02/0/3)4)/. )NFRASTRUCTURE AND COMMUNICATIONS HIGHEST RANKING CITIES
7ORLD CLASS INFRASTRUCTURE 4RANSPORTATION AND COMMUNICATION INFRASTRUCTURE IS AN IMPORTANT CONSIDERATION IN THE OVERALL EVALUATION OF THE OPERATING ENVIRONMENT 4HE ASSESSMENT OF A LOCATIONS INFRASTRUCTURE INCLUDES A CONSIDERATION OF HIGHWAY AND ROAD ACCESS ROAD CONGESTION AIRPORT AND PORT ACCESS PUBLIC TRANSPORTATION AND POWER AND TELECOMMUNICATIONS RELIABILITY #ANADA OFFERS UNPARALLELED CONNECTIVITY WITH RELIABLE HIGH QUALITY TELECOMMUNICATIONS AND BROADBAND INFRASTRUCTURE AS WELL AS ONE OF THE LOWEST BUSINESS TELEPHONE CHARGE RATES AMONG ' ECONOMIES
#ANADIAN .ON #ANADIAN
-ONTRÏAL 6ANCOUVER AND 4ORONTO ARE ALL CONNECTED TO MAJOR HUBS IN %UROPE !SIA 0ACIlC AND THE !MERICAS WHILE #ALGARY AND 7INNIPEG OFFER EXCELLENT REGIONAL CONNECTIONS TO CITIES IN THE !MERICAS AS WELL AS TO SELECTED DESTINATIONS IN %UROPE
'ENERAL BUSINESS ENVIRONMENT HIGHEST RANKING CITIES
! CONDUCIVE BUSINESS ENVIRONMENT 4HANKS TO ITS SOLID AND DYNAMIC ECONOMY LOW CORPORATE TAX RATES GENEROUS 2$ INCENTIVES QUALITY SUPPORT FROM LOCAL GOVERNMENTS AND DEVELOPMENT AGENCIES BUSINESS PERMITTING PROCEDURES AND PROTECTION OF INTELLECTUAL PROPERTY RIGHTS #ANADA HAS FOSTERED A BUSINESS ENVIRONMENT THAT ALLOWS COMPANIES TO INVEST AND GROW
#ANADIAN .ON #ANADIAN
/UTSTANDING QUALITY OF LIFE
!S THE LEADER IN '$0 GROWTH AMONG ' COUNTRIES OVER THE LAST DECADE AND WITH THE WORLDS SOUNDEST BANKING SYSTEM #ANADA PROVIDES A STABLE AND STRONG BUSINESS ENVIRONMENT THAT OFFERS TREMENDOUS GROWTH POTENTIAL AND PEACE OF MIND FOR BUSINESS INVESTMENT )N FACT ALL #ANADIAN CITIES EVALUATED OFFER A STRONG BUSINESS ENVIRONMENT AS BASED ON MEASURES PUBLISHED BY THE )-$ THE %CONOMIST )NTELLIGENCE 5NIT AND THE 7ORLD %CONOMIC &ORUM #HARLOTTETOWN AND (ALIFAX RANK PARTICULARLY WELL BECAUSE OF THEIR VERY SUPPORTIVE LOCAL DEVELOPMENT NETWORK
,IVING ENVIRONMENT HIGHEST RANKING CITIES
7ITH ITS NATURAL BEAUTY COMPARATIVELY LOW COST OF LIVING QUALITY OF LIFE AND VALUES #ANADA IS GLOBALLY REGARDED AS BEING ONE OF THE BEST PLACES IN THE WORLD TO LIVE 4HIS EXPLAINS WHY #ANADIAN CITIES ATTRACT YOUNG INTERNATIONAL RECRUITS AND TALENTED EXPATRIATES FROM AROUND THE GLOBE )NTERNATIONAL MEASURES SUCH AS THE -ERCER #OST OF ,IVING 3URVEY 3PERLINGS #ITIES 2ANKED 2ATED AND %CONOMIST )NTELLIGENCE 5NITS QUALITY OF LIFE INDEX CONSISTENTLY PLACE #ANADIAN CITIES NEAR THE TOP OF THE RANKINGS
#ANADIAN .ON #ANADIAN
-AJOR URBAN CENTRES SUCH AS 6ANCOUVER -ONTRÏAL AND 4ORONTO TOP THE RANKINGS WHILE CITIES SUCH AS #ALGARY -ONCTON AND 7INNIPEG ALSO PROVIDE HIGH LIVING STANDARDS AND AN ATTRACTIVE COST OF LIVING
5NLESS OTHERWISE NOTED GRAPHS REPRESENT )"- 0,) ASSESSMENT SCORES 7ORLD %CONOMIC &ORUM 'LOBAL #OMPETITIVENESS 2EPORT /CTOBER
7E OFFER THE FOLLOWING VALUABLE SERVICES TO OUR CLIENTS q STRATEGIC MARKET INTELLIGENCE ON YOUR SPECIFIC SECTOR q DIRECT CONTACT WITH KEY DECISION MAKERS IN THE GOVERNMENT q REFERRALS TO CONTACTS IN FIRMS AND INDUSTRY ASSOCIATIONS AS WELL AS EXPERTS q INFORMATION AND ADVICE ON SETTING UP A BUSINESS IN #ANADA q HELP IN IDENTIFYING A SUITABLE PLACE IN WHICH TO INVEST q ASSISTANCE IN DEVELOPING A BUSINESS CASE FOR YOUR NEXT INVESTMENT DECISION
/UR GLOBAL NETWORK WILL SHOW YOU WHY #ANADA IS YOUR STRATEGIC CHOICE FOR GROWTH 4O REACH AN INVESTMENT OFFICER IN YOUR MARKET PLEASE VISIT
WWWINVESTINCANADACOMGLOBALNETWORK
)NVEST IN #ANADA "UREAU &OREIGN !FFAIRS AND )NTERNATIONAL 4RADE #ANADA 3USSEX $RIVE /TTAWA /. #ANADA +. * %MAIL INVESTINCANADA INTERNATIONALGCCA 7EBSITE WWWINVESTINCANADACOM
#ATALOGUE .UMBER &2 % 0$& )3". .UMBER
4HIS PUBLICATION WAS PREPARED BY )NVEST IN #ANADA IN COOPERATION WITH )"- 0,) 4HE DOCUMENT COVERS A WIDE RANGE OF ISSUES AND IS NOT INTENDED TO BE A DETAILED NOR AN EXHAUSTIVE REFERENCE !CCORDINGLY BEFORE RELYING ON THE MATERIAL HEREIN READERS SHOULD INDEPENDENTLY VERIFY ITS ACCURACY CURRENCY AND RELEVANCE FOR THEIR PURPOSES AND SHOULD SEEK APPROPRIATE PROFESSIONAL ADVICE !NY REFERENCE TO COMPANIES OR INVESTMENTS IS FOR ILLUSTRATIVE PURPOSES ONLY AND DOES NOT CONSTITUTE AN ENDORSEMENT OF THOSE COMPANIES OR INVESTMENTS $ETAILS OF SOURCES FOR ALL QUOTED FACTS AND FIGURES ARE AVAILABLE UPON REQUEST 4HE 'OVERNMENT OF #ANADA DOES NOT ACCEPT ANY LIABILITY IN RELATION TO THE CONTENTS OF THIS WORK 4HIS PUBLICATION IS PRINTED ON RECYCLED PAPER AND IS AVAILABLE IN MULTIPLE LANGUAGES INCLUDING &RENCH ¥ (ER -AJESTY THE 1UEEN IN 2IGHT OF #ANADA AS REPRESENTED BY THE -INISTER OF )NTERNATIONAL 4RADE
#ALGARYS "USINESS $ISTRICT !LBERTA #ANADA
)NVEST IN #ANADA AT YOUR SERVICE
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