Business Process Outsourcing

BUSINESS PROCESS OUTSOURCING

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By Group 10 Jayesh R Shah (07-II-724) Mehul Tyagi (07-II-730) Munish Grover (07-II733)

BUSINESS PROCESS OUTSOURCING 

Outsourcing

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Off shore Outsourcing

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Nearshore Outsourcing

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Onshore Outsourcing

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KPO

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ADVANTAGES OF OUTSOURCING Concentration on core business areas  World-class technology at lower rates  Skilled manpower at affordable prices  Increased productivity  Tax benefits 

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INDIA AS A PREFERRED BPO DESTINATION.. 

India’s greatest asset- ‘The man power’Link 

Abundance of English speaking workforce

 Low

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Cost Workforce

 Large

number of graduates

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Infrastructure

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Favorable Govt. policies

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The main processes in any BPO

BPO PROCESS

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CONVERGYS: KEY BUSINESS 

Communications

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Financial Services

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Government

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Healthcare

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Manufacturing

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Retail

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Technology

Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. 6

BPO BUSINESS MODELS

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Transactional BPO

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Niche BPO

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Comprehensive BPO

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Horizontal BPO

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Vertical BPO

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OTHER IMPORTANT OPERATIONS

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Cab Facilities “Deltra”

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Free Meals

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CHALLENGES AHEAD… Client Acquisition and Retention  Retaining employees  Productivity  Quality and compliance issues  Resource and Skill Gaps  Funding  Emerging Foreign Destinations  Physical Infrastructure 

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PROBLEMS WITH BPO’S Knowledge Disappears and is Transferred to the Outsourcing Partner  Poor Quality Control  Restoring Operations is Complicated  Lack of Loyal Employees  Reduction in Strategic Alignment 

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COUNTRIES COMPETING IN THE BPO SPACE

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