Business Plan-maintenance Services

UTOPIAN Maintenance Services Pvt. Ltd.

“WE DO IT YOUR WAY”

Introduction Maintenance services – 

Definition “A service provided to keep a product in good operating condition is called maintenance service”



Why maintenance : Booming service sector Only competitor – George maintenance services Easy way of Cost cutting Immense opportunity

Classification Of clients Machine

Housekeeping

Educational

Manufacturing firms

7 star hotels

Universities

Textile industry

5 star hotels

MBA institutes

Construction company 3 star hotels

Colleges

Chemical industry

Corporate clients

School

Hardware

Residential

manufacturing

(bungalow, flat etc)

Housekeeping Services Outsource manpower in diverse field 

Office Assistance/Peon/pantry Services/Gardening and Horticultural structures/ Electrical/plumbing, Carpet, Marble / Granite Cleaning and polishing, Vacuum / Dry cleaning of Carpet, Sofa Sets

Target customers – corporate clients, hotel industry,

general public Just a dial service

Machine maintenance  Our clients  Construction companies  Manufacturing firms  Chemical industry  Textile industry  Hardware manufacturers  Services provided   



Maintaining, trouble shooting and servicing industrial equipment. Read mechanical, hydraulic, pneumatic, and electrical schematics. Service fleet of construction/landscape equipment in multiple tool rental stores in territory including emergency service, maintenance checks, tech support, troubleshooting. Service light industrial equipment, such as saws, blind cutters, paint shakers, conveyor systems, in big box retailers

Educational institution Services provided 







Proper cleanliness and maintenance of classrooms, conference halls, auditoriums, laboratories etc Maintenance of library and to ensure enough stock and supply of books Electrical contracting services of installing and maintaining electrical distribution equipment; interior and exterior lighting; security systems and closed circuit television systems (CCTV); and information technology or IT systems Providing Electrical utility services like are involved in the design, sifting, construction, service, repair, and inspection of electrical utility facilities

HUMAN RESOURCE MANAGEMENT

Recruitment - House keeping and educational institutions maintenance S.S.C/H.S.C Pass Basic knowledge of English Personality and Family background Recommendation from known person

Recruitment policy for machine maintenance Years of experience in servicing construction

equipment Willing and able to work outside in all weather conditions Self-starter by nature Education: High School Diploma, GED, Technical or Trade School

Confirmation policy Confirmation after probation period of six months

subject to the assessment of their performance If performance is not satisfactory, probation period

will be further extended by three months

Staff requirement chart

Compensation Management • Provident Fund:

PF contribution of 25.61% per month (Employer & Employee) • ESIC Contribution: ESIC contribution of 6.5% per month beside this our certain category of workers for Accidental and Group Insurance policies • Bonus: 



Bonus is paid @ 8.33% as per Bonus Act to all eligible workers Leave salary is paid to our worker @ 6.75% (Equivalent to 21 days salary /wages per annum)

• Gratuity:

Gratuity will be paid as per Gratuity Act after completion of 5 years of continuous service in the organization

Organizational Structure

Management information System

The master development plan Information system goals, objectives and

architecture  Inventory of current capabilities Forecast of development affecting the plan The specific plan

Database

Functions

Technology & product

Solution platform

MS Windows NT

Front-end tools

Centura

Back-end tools

Oracle 7

Hardware

Pentium based machines as server and client

Tools Seagate Crystal Report has been used to generate reports Architecture The MIS client-server architecture: •Has a user-friendly, easy-to-use, secure graphical user interface (GUI) •Allows web-based interfaces for reporting •Ensures accurate and flexible reporting Up gradation MIS is presently being upgraded for web-based operations. The front-end will be ASP, and the database is being upgraded to Oracle 9i.

OPERATIONS

Operations The Operations Department is broken down into four specific areas    

Grounds Environmental HVAC/Utility and General Support.

Total Preventive Maintenance (TPM) Autonomous maintenance system. Equipment improvement. Quality maintenance Maintenance prevention

FORECASTING AND SCHEDULING The number of clients that are probable to

have their maintenance outsourced . Expansion plans . Our competitors performance. Need for spares and other technical parts for machinery maintenance. Other areas of opportunity The amount of labour resource required to meet the service needs

MARKETING

MARKETING RESEARCH

•THE

STUDY COVERED DIFFERENT INDUSTRIES, EXPERTS IN INDUSTRY AND DIFFERENT ASPECTS OF INDUSTRIAL MAINTENANCE THAT WERE MOST RELEVANT TO OUR RESEARCH • THE QUESTIONNAIRE FOR THIS STUDY WAS DESIGNED IN HINDI

AND ENGLISH AND IS EASY-TO-READ AND UNDERSTAND • QUESTIONNAIRES WERE TARGETED TO MEDIUM- AND UPPER-

LEVEL MANAGEMENT

DATA COLLECTION The study was targeted to manufacturing, hotels,

educational institution in India The response to the questionnaire was 86 percent  After being contacted by phone, one questionnaire per company was delivered in person or by fax to appropriate personnel

CLASSIFICATION OF RESPONDENTS Machine

Housekeeping

Educational

Manufacturing firms

7 star hotels

Universities

Textile industry

5 star hotels

MBA institutes

Construction company

3 star hotels

Colleges

Chemical industry

Corporate clients

School

Hardware manufacturing

Residential (bungalow, flat etc)

MARKETING Branches in Delhi, Chennai, Kolkata, Mumbai ,

Ahmadabad and Bangalore We are expecting a stiff competition in Maharashtra and Gujarat where our strategy will be that we will promote heavily in these two places to penetrate into the market and at the same time

TARGET CUSTOMER AND INCOME SEGMENTATION House maintenance

Households having income of Rs.25000 and above per month. We will also target three, five and seven star hotels, shopping malls and various corporate offices Machine maintenance-

Include small, medium and large companies. We will specifically target construction companies, manufacturing firms, chemical industries, textile industries and hardware manufacturers.

Educational Institution Maintenance

Educational & professional Training Institute  B Schools, Computer & IT Training Institutions  Dance, Music, Judo & Others Recreational &

Entertainment Classes  Foreign language institutes  Management development and training agencies  Management educational institutes  Other educational and training institutes  Textile and fashion designing and technology institutes

Geographical Segmentation We are targeting all the major metros of India like Delhi, Chennai, Kolkata, Mumbai and other developed cities like Ahmadabad and Bangalore Promotion strategy  We are planning to spend heavily on promotion initially to create awareness among the public Mode of advertisement are print media and visual media as well as presentations in the big corporate houses

COMPETITIVE ADVANTAGE Holistic services Competitive pricing strategy Selection of cities Organizational structure Customer friendly staff

FACTORS INFLUENCING CUSTOMER BEHAVIOUR Cost Quality of services Time Flexibility of services Proximity to the place of services

TRAINING AND SAFETY All employees will be trained during the first few

weeks of their employment Annual re-training in mandated subject matters will

be conducted for all UMS employees Our dedicated team of safety professionals having a

collective experience of 20 years, led by a Certified Safety Professional will provide direct support to our work sites across the country

FINANCE

Sources of funds Own funds by promoters – 50,00,000/Short term loan – 1,00,00,000 @ 12% interest In 4th year -shares of UMS pvt.ltd will be issued

(1,00,000 shares @ 100 each)

Application of funds Land and building (lease) 50,00,000 Furniture and Fixtures Vehicle

12,00,000 15,00,000

Sources of revenue Full maintenance without contract Contract maintenance Partial maintenance

Expenses Material cost Transport Costs Salaries and wages  Office Admin Costs  Advertisement Commission @5% of revenue  Training and development expenses Interest on bank loan(@12% p.a.)  Employee welfare expenses Service tax (12.5% of sales revenue)

Other information Increments will not be provided for 1st five years and

6th year onwards @5% (y.o.y). We will have credit policy of @15 days  we will be paying service tax as per the legal norms. @30.9% Depreciation (vehicle)@20% p.a Depreciation(furniture and fixtures@10%) Dividends are been provided for 8th and 9th year.

Cash flow

Company example

Pricing structure PACKAGES

Housekeeping & educational institution

Machine maintenance

Monthly

30,000

50,000

Quarterly

35,000

60,000

Half-yearly

40,000

70,000

Yearly

50,000

80,000