Business Excellence Score Sheet
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1 2 3 4
Row 26
Row 26
Next
Assessment of present performance All Questions must be answered on a 1 to 5 scale. 1 is the lowest and 5 is the highest. Important Note This file contains different sheets for each section. Click on the 'Next' button on top of each sheet to navigate. Once you have entered the score of all 9 sections ( from Leadership to Bus. Results ) , click on Graph to see your overall organizational performance. Switch over to PowerPoint slide show after completion of exercise.
Leadership
Is the top management having personal visible involvement in all aspects of quality management? Do they actively participate in creating and reinforcing customer focus throughout the organization? Do they provide full support to Continuous improvement program by providing appropriate resources? Do they actively involve themselves in recognizing the employee/ team contributions? Total Serious situation Average Good Excellent
Leadership
Row 26
Score
%
0
0
Row 26
Next
Scope for improvement Current status
20 0
Back
5 6 7 8 9
Back
Next
Strategic Planning
Does the company have a common vision which is shared by all the employees in its true sense? Does the company’s strategic planning address realignment of work processes to improve customer focus and operational performance? Are the company’s strategies targeted for quantified measurable improvement in important areas and Is building for future seen as more important than short term benefits? Is commitment to resources for new facilities, process improvements and training done considering long term objectives? Does the company’s long term projections of operational performance effectively incorporate comparisons with competitors? Total Serious situation Average Good Excellent
Score
%
0
0
Strategic Planning
Scope for improvement
Next
Scope for improvement 25 Current status
0
Back
10 11 12 13 14 Serious situation
Scope for improvement
Back
Next
Information
Score Does the company’s working system and procedures promote easy upward flow of information? Do employees feel free to share information? Is the company’s information management system accessible to every one without any difficulty? Does the company periodically update its information management system? Is the information system reliable and accurate for people to make decisions in time.? Total Serious situation Average Good Excellent
0
Information
Scope for improvement
Next
%
0
Scope for improvement 25 Current status
0
Back
15 16 17 18 19 20 21 22 23 24 25 26 27
Back
Human Resource Focus
Does the company’s business plan consider human resource capabilities for addressing quality leadership opportunities? Is the investment in education and training decided considering employee needs and future business needs? Does the company evaluate its human resource planning using employee feedback? Does the company have an effective system for setting both quantitative and qualitative targets? Are the employees generally aware and meet the expected performance standards? Does the company make effort to integrate employees job performance with key quality improvement targets and business results? Does the company have an effective appraisal system which takes care of the career progression of all the employees? Is the company concerned about employee well being? Is the good performance suitably rewarded? Is the employee motivation level high and good performance suitably rewarded ? Is the company able to realize the full potential of its people and people’s commitment to job is visible? Are the existing system of incentive and reward adequate for maximum employee contribution? Is the company’s image as an employer good and the company is able to attract the best talent? Total Serious situation Average Good Excellent
Human Resources
Scope for improvement
Next
Score
%
0
0
Next
Scope for improvement 65 Current status
0
Back
28 29 30 31 32 33 34 35 36 37 38 39 40 41 42
Back
Next
Customers
Score Does the company address future needs taking into account competitors and changing customer expectations? Does the company regularly evaluate and improve its processes based in changing customer expectations? Does the company set performance standards and reviews them for further improvement? Does the company trace system performance, with reference to set expectation level, using quality measures? Does the company regularly evaluate and improve their commitments for service performance to match customer expectations? Does the company promptly resolve all formal and informal customer complaints? Does the company regularly determine customer’s current and expected requirements? Does the company determine specific product feature and their relative importance using customer listening techniques like QFD? Does the company analyze and use information on customer loss/gain and product performance to develop future strategies? Does the company effectively determine customer satisfaction and make effective efforts to improve it further? Does the company’s customer satisfaction measure capture key information that reflects their likely future behaviour? Is the customer satisfaction level effectively compared with that of your key competitors by in-house studies and independent surveys? Does the company improve its system of determining customer satisfaction on a regular basis? Does the company effectively use customer dissatisfaction indicators for making improvements? Has the company achieved better customer satisfaction for its products and services in relation to its key competitors? Total Serious situation Average Good Excellent
0
Customers
Scope for improvement
Next
%
0
Scope for improvement Current Status
75 0
Back
43 44 45 46 47 48 49 50
Back
Next
Suppliers
Score Does the company evaluate supplier performance with specified requirements/parameters through mutually agreed plans? Does the company effectively communicate its quality requirements to the suppliers? Does the company effectively evaluate if suppliers are meeting its quality requirements? Does the company organize training programs for the suppliers to improve their ability to meet key requirements and response times? Does the company have a system to generate healthy competition among suppliers of similar items to improve performance? What is the level of your supplier satisfaction? Are the suppliers paid in time ? Does the company constantly endeavor for development of capabilities of its suppliers? Total Serious situation Average Good Excellent
0
Suppliers
Scope for improvement
Next
%
0
Scope for improvement 40 Current status
0
Back
51 52 53 54 55 56 57 58 59 60 61 62 63
Back
Next
Process
Score Does the company’s product design consider customer’s implied and future needs? Does the company validate its product designs taking into account performance, process and supplier capabilities? Does the company evaluate and improve design and design processes so as to improve product quality and cycle/response time? Does the company determine the cause of variation, make corrections and integrate them into the process? Does the company analyze processes to achieve better quality, reduced cycle/response time and better operational performance? Does the company regularly evaluate and the key business processes, their requirements, quality and operational performance? Does the company regularly analyze and simplify the processes to achieve better quality, cycle-time and operational performance? Does the company effectively use alternative technology for improvement? Does the company effectively use information from customers for business and support service process improvement? Does the company make efforts to find out information from best in the class and make use of this information for process improvement? Is the criterion of benchmarking well defined and documented? Does the company’s work culture ensure precedence to quality over cost and response time considerations? Is there a judicious planning for balancing cost, quality and time in every decision taken in the organization? Total Serious situation Average Good Excellent
0
Process
Scope for improvement
Next
%
0
Scope for improvement 65 Current status 0
Back
64 65 66 67 Serious situation
Back
Next
Impact on society
Score Is the company effectively satisfying the needs and expectations of the society at large? Does the company effectively evaluate possible impacts of its products and operations on society? Does the company promote ethical conduct in all activities that it does and are the company’s ad-campaigns truthful and reflect facts? Does the company effectively consider energy conservation and preservation of global resources? Total Serious situation Average Good Excellent
0
Impact on Society
Scope for improvement
Next
%
0
Scope for improvement 20 Current status
0
Back
68 69 70
Sl. 1 2 3 4 5 6 7 8 9 10 11 12 13
14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51
52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Back
Next
Business Results
Score
%
Total
0
0
Grand Total
0
0
Has the company significantly improved the product quality from the last financial year? Is the company’s growth over the last financial year comparable with the industry growth? Are the overall financial results better that the last financial year and have the shareholder expectations been met?
0-140 Serious situation
141-210 Average
211-280 Good
Business Results
Scope for improvement
281-350 Excellent
Scope for improvement
Evaluate questions on the basis of scores You may at this stage like to have the list of all questions where you scored the lowest or highest marks. Click on the arrow just above the score column to get the list of various options. Then click on the number for which you want the list to be displayed. For example if you want to know the list of all questions where you scored 1, click on 1, for 5 click on 5 and so on. Once the analysis is over click on (All) to display the complete list once again.
Question Is the top management having personal visible involvement in all aspects of quality management? Do they actively participate in creating and reinforcing customer focus throughout the organization? Do they provide active support to the change program by providing appropriate resources? Do they actively involve themselves in recognizing the employee/ team contributions? Does the company have a common vision which is shared by all the employees in its true sense? Does the company’s strategic planning address realignment of work processes to improve customer focus? Are the company’s strategies targeted for quantified measurable improvement in important areas ? Is commitment to resources , process improvements & training done considering long term objectives? Does the co’s long term projections of operational performance effectively incorporate competitor comparisions? Does the company’s working system and procedures promote easy upward flow of information? Do employees feel free to share information? Is the company’s information management system accessible to every one without any difficulty? Does the company periodically update its information management system?
Score Section 0 0 0 0 0 0 0 0 0 0 0 0 0
Leadership Leadership Leadership Leadership Leadership Str.Plan Str.Plan Str.Plan Str.Plan Info. Info. Info. Info.
Is the information system reliable and accurate for people to make decisions in time.? Does the co's business plan consider human resource capabilities for addressing quality leadership oppurtunities? Is the investment in education and training decided considering employee needs and future business needs? Does the company evaluate its human resource planning using employee feedback? Does the company have an effective system for setting both quantitative and qualitative targets? Are the employees generally aware and meet the expected performance standards? Does the company make effort to integrate employees job performance with key quality improvement targets? Does the company have an effective appraisal system which takes care of the career progression of all employees? Is the company concerned about employee well being? Is the good performance suitably rewarded? Is the employee motivation level high and good performance suitably rewarded ? Is the company able to realize the full potential of its people and people’s commitment to job is visible? Are the existing system of incentive and reward adequate for maximum employee contribution? Is the company’s image as an employer good and the company is able to attract the best talent? Does the company address future needs taking into account competitors and changing customer expectations? Does the company regularly evaluate and improve its processes based in changing customer expectations? Does the company set performance standards and reviews them for further improvement? Does the company trace system performance, with reference to set expectation level, using quality measures? Does the co regularly evaluate and improve their commitments for service performance to match customer exp? Does the company promptly resolve all formal and informal customer complaints? Does the company regularly determine customer’s current and expected requirements? Does the co determine specific product feature and their relative importance using techniques like QFD? Does the co analyze and use information on customer loss/gain and product performance to develop future strategies? Does the company effectively determine customer satisfaction and make effective efforts to improve it further? Does the co’s customer satisfaction measure capture key information that reflects their likely future behaviour? Is the customer satisfaction level effectively compared with that of your key competitors by studies & surveys? Does the company improve its system of determining customer satisfaction on a regular basis? Does the company effectively use customer dissatisfaction indicators for making improvements? Has the co achieved better customer satisfaction for its products and services in relation to its key competitors? Does the co evaluate supplier performance with specified requirements/parameters through mutually agreed plans? Does the company effectively communicate its quality requirements to the suppliers? Does the company effectively evaluate if suppliers are meeting its quality requirements? Does the co organize training programs for the suppliers to improve their ability to meet key requirements? Does the co have a system to generate healthy competition among suppliers of similar items to improve performance? What is the level of your supplier satisfaction? Are the suppliers paid in time ? Does the company constantly endeavor for development of capabilities of its suppliers? Does the company’s product design consider customer’s implied and future needs?
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Info. H/R HR HR HR HR HR HR HR HR HR HR HR HR Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Suppliers Suppliers Suppliers Suppliers Suppliers Suppliers Suppliers Suppliers Process
Does the co. validate its product designs taking into account performance, process and supplier capabilities? Does the co. evaluate and improve design and design processes so as to improve product quality & cycle time? Does the company determine the cause of variation, make corrections and integrate them into the process? Does the co. analyze processes to achieve better quality, reduced cycle/response time and better performance? Does the co. regularly evaluate and the key business processes, their requirements, quality & oper. performance? Does the co. regularly analyze and simplify the processes to achieve better quality, cycle-time & oper. Performance? Does the company effectively use alternative technology for improvement? Does the co. effectively use information from customers for business and support service process improvement? Does the co. make efforts to find out information from best in the class and uses it for process improvement? Is the criterion of benchmarking well defined and documented? Does the company’s work culture ensure precedence to quality over cost and response time considerations? Is there a judicious planning for balancing cost, quality and time in every decision taken in the organization? Is the company effectively satisfying the needs and expectations of the society at large? Does the company effectively evaluate possible impacts of its products and operations on society? Does the co. promote ethical conduct in all activities that it does and are the company’s ad-campaigns reflect facts? Does the company effectively consider energy conservation and preservation of global resources? Has the company significantly improved the product quality from the last financial year? Is the company’s growth over the last financial year comparable with the industry growth? Are the overall financial results better that the last financial year and have the shareholder expectations been met?
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Grand Total
0
Next
Process Process Process Process Process Process Process Process Process Process Process Process Society Society Society Society B/Results B/Results B/Results
Scope for improvement 15 Current status
0
Back
Results
Society
Process
Suppliers
Customers
HR
Information
Str.Plan
Leadership
% Score
Back
Your Organization at a glance
100
90
80
70
60
50
40
30
20
10
0
Results
Society
Leadership Str.Plan Information HR Customers Suppliers Process Society Results
0 0 0 0 0 0 0 0 0
Row 26
Row 26
Next
Assessment of present performance All Questions must be answered on a 1 to 5 scale. 1 is the lowest and 5 is the highest. Important Note This file contains different sheets for each section. Click on the 'Next' button on top of each sheet to navigate. Once you have entered the score of all 9 sections ( from Leadership to Bus. Results ) , click on Graph to see your overall organizational performance. Switch over to PowerPoint slide show after completion of exercise.
Leadership
Is the top management having personal visible involvement in all aspects of quality management? Do they actively participate in creating and reinforcing customer focus throughout the organization? Do they provide full support to Continuous improvement program by providing appropriate resources? Do they actively involve themselves in recognizing the employee/ team contributions? Total Serious situation Average Good Excellent
Leadership
Row 26
Score
%
0
0
Row 26
Next
Scope for improvement Current status
20 0
Back
5 6 7 8 9
Back
Next
Strategic Planning
Does the company have a common vision which is shared by all the employees in its true sense? Does the company’s strategic planning address realignment of work processes to improve customer focus and operational performance? Are the company’s strategies targeted for quantified measurable improvement in important areas and Is building for future seen as more important than short term benefits? Is commitment to resources for new facilities, process improvements and training done considering long term objectives? Does the company’s long term projections of operational performance effectively incorporate comparisons with competitors? Total Serious situation Average Good Excellent
Score
%
0
0
Strategic Planning
Scope for improvement
Next
Scope for improvement 25 Current status
0
Back
10 11 12 13 14 Serious situation
Scope for improvement
Back
Next
Information
Score Does the company’s working system and procedures promote easy upward flow of information? Do employees feel free to share information? Is the company’s information management system accessible to every one without any difficulty? Does the company periodically update its information management system? Is the information system reliable and accurate for people to make decisions in time.? Total Serious situation Average Good Excellent
0
Information
Scope for improvement
Next
%
0
Scope for improvement 25 Current status
0
Back
15 16 17 18 19 20 21 22 23 24 25 26 27
Back
Human Resource Focus
Does the company’s business plan consider human resource capabilities for addressing quality leadership opportunities? Is the investment in education and training decided considering employee needs and future business needs? Does the company evaluate its human resource planning using employee feedback? Does the company have an effective system for setting both quantitative and qualitative targets? Are the employees generally aware and meet the expected performance standards? Does the company make effort to integrate employees job performance with key quality improvement targets and business results? Does the company have an effective appraisal system which takes care of the career progression of all the employees? Is the company concerned about employee well being? Is the good performance suitably rewarded? Is the employee motivation level high and good performance suitably rewarded ? Is the company able to realize the full potential of its people and people’s commitment to job is visible? Are the existing system of incentive and reward adequate for maximum employee contribution? Is the company’s image as an employer good and the company is able to attract the best talent? Total Serious situation Average Good Excellent
Human Resources
Scope for improvement
Next
Score
%
0
0
Next
Scope for improvement 65 Current status
0
Back
28 29 30 31 32 33 34 35 36 37 38 39 40 41 42
Back
Next
Customers
Score Does the company address future needs taking into account competitors and changing customer expectations? Does the company regularly evaluate and improve its processes based in changing customer expectations? Does the company set performance standards and reviews them for further improvement? Does the company trace system performance, with reference to set expectation level, using quality measures? Does the company regularly evaluate and improve their commitments for service performance to match customer expectations? Does the company promptly resolve all formal and informal customer complaints? Does the company regularly determine customer’s current and expected requirements? Does the company determine specific product feature and their relative importance using customer listening techniques like QFD? Does the company analyze and use information on customer loss/gain and product performance to develop future strategies? Does the company effectively determine customer satisfaction and make effective efforts to improve it further? Does the company’s customer satisfaction measure capture key information that reflects their likely future behaviour? Is the customer satisfaction level effectively compared with that of your key competitors by in-house studies and independent surveys? Does the company improve its system of determining customer satisfaction on a regular basis? Does the company effectively use customer dissatisfaction indicators for making improvements? Has the company achieved better customer satisfaction for its products and services in relation to its key competitors? Total Serious situation Average Good Excellent
0
Customers
Scope for improvement
Next
%
0
Scope for improvement Current Status
75 0
Back
43 44 45 46 47 48 49 50
Back
Next
Suppliers
Score Does the company evaluate supplier performance with specified requirements/parameters through mutually agreed plans? Does the company effectively communicate its quality requirements to the suppliers? Does the company effectively evaluate if suppliers are meeting its quality requirements? Does the company organize training programs for the suppliers to improve their ability to meet key requirements and response times? Does the company have a system to generate healthy competition among suppliers of similar items to improve performance? What is the level of your supplier satisfaction? Are the suppliers paid in time ? Does the company constantly endeavor for development of capabilities of its suppliers? Total Serious situation Average Good Excellent
0
Suppliers
Scope for improvement
Next
%
0
Scope for improvement 40 Current status
0
Back
51 52 53 54 55 56 57 58 59 60 61 62 63
Back
Next
Process
Score Does the company’s product design consider customer’s implied and future needs? Does the company validate its product designs taking into account performance, process and supplier capabilities? Does the company evaluate and improve design and design processes so as to improve product quality and cycle/response time? Does the company determine the cause of variation, make corrections and integrate them into the process? Does the company analyze processes to achieve better quality, reduced cycle/response time and better operational performance? Does the company regularly evaluate and the key business processes, their requirements, quality and operational performance? Does the company regularly analyze and simplify the processes to achieve better quality, cycle-time and operational performance? Does the company effectively use alternative technology for improvement? Does the company effectively use information from customers for business and support service process improvement? Does the company make efforts to find out information from best in the class and make use of this information for process improvement? Is the criterion of benchmarking well defined and documented? Does the company’s work culture ensure precedence to quality over cost and response time considerations? Is there a judicious planning for balancing cost, quality and time in every decision taken in the organization? Total Serious situation Average Good Excellent
0
Process
Scope for improvement
Next
%
0
Scope for improvement 65 Current status 0
Back
64 65 66 67 Serious situation
Back
Next
Impact on society
Score Is the company effectively satisfying the needs and expectations of the society at large? Does the company effectively evaluate possible impacts of its products and operations on society? Does the company promote ethical conduct in all activities that it does and are the company’s ad-campaigns truthful and reflect facts? Does the company effectively consider energy conservation and preservation of global resources? Total Serious situation Average Good Excellent
0
Impact on Society
Scope for improvement
Next
%
0
Scope for improvement 20 Current status
0
Back
68 69 70
Sl. 1 2 3 4 5 6 7 8 9 10 11 12 13
14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51
52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Back
Next
Business Results
Score
%
Total
0
0
Grand Total
0
0
Has the company significantly improved the product quality from the last financial year? Is the company’s growth over the last financial year comparable with the industry growth? Are the overall financial results better that the last financial year and have the shareholder expectations been met?
0-140 Serious situation
141-210 Average
211-280 Good
Business Results
Scope for improvement
281-350 Excellent
Scope for improvement
Evaluate questions on the basis of scores You may at this stage like to have the list of all questions where you scored the lowest or highest marks. Click on the arrow just above the score column to get the list of various options. Then click on the number for which you want the list to be displayed. For example if you want to know the list of all questions where you scored 1, click on 1, for 5 click on 5 and so on. Once the analysis is over click on (All) to display the complete list once again.
Question Is the top management having personal visible involvement in all aspects of quality management? Do they actively participate in creating and reinforcing customer focus throughout the organization? Do they provide active support to the change program by providing appropriate resources? Do they actively involve themselves in recognizing the employee/ team contributions? Does the company have a common vision which is shared by all the employees in its true sense? Does the company’s strategic planning address realignment of work processes to improve customer focus? Are the company’s strategies targeted for quantified measurable improvement in important areas ? Is commitment to resources , process improvements & training done considering long term objectives? Does the co’s long term projections of operational performance effectively incorporate competitor comparisions? Does the company’s working system and procedures promote easy upward flow of information? Do employees feel free to share information? Is the company’s information management system accessible to every one without any difficulty? Does the company periodically update its information management system?
Score Section 0 0 0 0 0 0 0 0 0 0 0 0 0
Leadership Leadership Leadership Leadership Leadership Str.Plan Str.Plan Str.Plan Str.Plan Info. Info. Info. Info.
Is the information system reliable and accurate for people to make decisions in time.? Does the co's business plan consider human resource capabilities for addressing quality leadership oppurtunities? Is the investment in education and training decided considering employee needs and future business needs? Does the company evaluate its human resource planning using employee feedback? Does the company have an effective system for setting both quantitative and qualitative targets? Are the employees generally aware and meet the expected performance standards? Does the company make effort to integrate employees job performance with key quality improvement targets? Does the company have an effective appraisal system which takes care of the career progression of all employees? Is the company concerned about employee well being? Is the good performance suitably rewarded? Is the employee motivation level high and good performance suitably rewarded ? Is the company able to realize the full potential of its people and people’s commitment to job is visible? Are the existing system of incentive and reward adequate for maximum employee contribution? Is the company’s image as an employer good and the company is able to attract the best talent? Does the company address future needs taking into account competitors and changing customer expectations? Does the company regularly evaluate and improve its processes based in changing customer expectations? Does the company set performance standards and reviews them for further improvement? Does the company trace system performance, with reference to set expectation level, using quality measures? Does the co regularly evaluate and improve their commitments for service performance to match customer exp? Does the company promptly resolve all formal and informal customer complaints? Does the company regularly determine customer’s current and expected requirements? Does the co determine specific product feature and their relative importance using techniques like QFD? Does the co analyze and use information on customer loss/gain and product performance to develop future strategies? Does the company effectively determine customer satisfaction and make effective efforts to improve it further? Does the co’s customer satisfaction measure capture key information that reflects their likely future behaviour? Is the customer satisfaction level effectively compared with that of your key competitors by studies & surveys? Does the company improve its system of determining customer satisfaction on a regular basis? Does the company effectively use customer dissatisfaction indicators for making improvements? Has the co achieved better customer satisfaction for its products and services in relation to its key competitors? Does the co evaluate supplier performance with specified requirements/parameters through mutually agreed plans? Does the company effectively communicate its quality requirements to the suppliers? Does the company effectively evaluate if suppliers are meeting its quality requirements? Does the co organize training programs for the suppliers to improve their ability to meet key requirements? Does the co have a system to generate healthy competition among suppliers of similar items to improve performance? What is the level of your supplier satisfaction? Are the suppliers paid in time ? Does the company constantly endeavor for development of capabilities of its suppliers? Does the company’s product design consider customer’s implied and future needs?
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Info. H/R HR HR HR HR HR HR HR HR HR HR HR HR Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Suppliers Suppliers Suppliers Suppliers Suppliers Suppliers Suppliers Suppliers Process
Does the co. validate its product designs taking into account performance, process and supplier capabilities? Does the co. evaluate and improve design and design processes so as to improve product quality & cycle time? Does the company determine the cause of variation, make corrections and integrate them into the process? Does the co. analyze processes to achieve better quality, reduced cycle/response time and better performance? Does the co. regularly evaluate and the key business processes, their requirements, quality & oper. performance? Does the co. regularly analyze and simplify the processes to achieve better quality, cycle-time & oper. Performance? Does the company effectively use alternative technology for improvement? Does the co. effectively use information from customers for business and support service process improvement? Does the co. make efforts to find out information from best in the class and uses it for process improvement? Is the criterion of benchmarking well defined and documented? Does the company’s work culture ensure precedence to quality over cost and response time considerations? Is there a judicious planning for balancing cost, quality and time in every decision taken in the organization? Is the company effectively satisfying the needs and expectations of the society at large? Does the company effectively evaluate possible impacts of its products and operations on society? Does the co. promote ethical conduct in all activities that it does and are the company’s ad-campaigns reflect facts? Does the company effectively consider energy conservation and preservation of global resources? Has the company significantly improved the product quality from the last financial year? Is the company’s growth over the last financial year comparable with the industry growth? Are the overall financial results better that the last financial year and have the shareholder expectations been met?
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Grand Total
0
Next
Process Process Process Process Process Process Process Process Process Process Process Process Society Society Society Society B/Results B/Results B/Results
Scope for improvement 15 Current status
0
Back
Results
Society
Process
Suppliers
Customers
HR
Information
Str.Plan
Leadership
% Score
Back
Your Organization at a glance
100
90
80
70
60
50
40
30
20
10
0
Results
Society
Leadership Str.Plan Information HR Customers Suppliers Process Society Results
0 0 0 0 0 0 0 0 0
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