Business Etiquette

Business Etiquette PRESENTED BY: SHIVANGI RAWAT MBA[IFM] ROLL NO-R90108032

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UNIVERSITY OF PETROLEUM & ENERGY STUDIES

June 29, 2009

Topics 1. Introduction 2. Etiquette in Office -first impression -cubical etiquette 5. Appearance 6. Social Grace 7. Cell-Phone Etiquette 8. Mistake UNIVERSITY OF PETROLEUM & ENERGY STUDIES

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Etiquette “A set of rules that allow us to communicate and interact in a civilized manner.” Politeness Poise Confidence A code that governs the expectations of social behavior

UNIVERSITY OF PETROLEUM & ENERGY STUDIES

June 29, 2009

Make a Good First Impression •Avoid slang •Establish eye contact •Avoid “the hug” •Avoid a limp handshake •Always introduce yourself •Know who should be introduced first – Higher-ups first – Females before males UNIVERSITY OF PETROLEUM & ENERGY STUDIES

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Code of Behavior Six “S’s” to Meeting/Greeting 1.

Stand –

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Smile –

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Utilize proper greeting

Speak –

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Look into recipient’s eyes

Shake –

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Encourages a smile from the recipient

See –

4.

Shows respect

Speak your name slowly and distinctly

Say –

Say the recipient’s name back UNIVERSITY OF PETROLEUM & ENERGY STUDIES

June 29, 2009

Cubicle Etiquette •Imagine an invisible door. Don’t just enter someone’s cubicle. •If they look deep in thought, leave them alone. •If they are on the phone, don’t try to get their attention with gestures. •Be aware how your voice projects. •Others can hear what you say, and could judge you by your words. •Keep personal phone conversations to a minimum. •Keep your cubicle neat and uncluttered. UNIVERSITY OF PETROLEUM & ENERGY STUDIES

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Appearance Your business image starts with the way you are dressed and is reinforced with your personal mannerisms. UNIVERSITY OF PETROLEUM & ENERGY STUDIES

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Read the company’s dress-code polices to put together a working wardrobe. UNIVERSITY OF PETROLEUM & ENERGY STUDIES

June 29, 2009

Dress for Success Dress for the occasion Avoid over-accessorizing Steer clear of anything too gaudy, too short, or too tight Think of “Casual Friday” as if it were an ordinary day without a necktie or business suit – and, you still have to “look” professional! UNIVERSITY OF PETROLEUM & ENERGY STUDIES

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Social Graces The quality of your life is the quality of your communication.

UNIVERSITY OF PETROLEUM & ENERGY STUDIES

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Social Situations: How not to be a Social Outcast View the event as an opportunity to network. Prepare some small talk in advance. Dress appropriately Go easy on the food and drink. Seek out the host to show appreciation for the event. Remember, people are taking notes. Don’t give them a performance they will remember forever.

UNIVERSITY OF PETROLEUM & ENERGY STUDIES

June 29, 11 2009

Cell Phones Necessity or Burden?

UNIVERSITY OF PETROLEUM & ENERGY STUDIES

June 29, 2009 12

Cell Do’s and Cell Don’ts Use your “inside voice” or even quieter. Walk away from others when talking. Turn your phone off or on vibrate during events. Be careful when driving.

UNIVERSITY OF PETROLEUM & ENERGY STUDIES

June 29, 2009 13

Common Etiquette Mistakes 

Making introductions in the wrong order.

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Showing up late for an important appointment.

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Talking on your cell at the table or during events.

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Improper napkin use.

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Drinking too much at functions.

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Walking into a person’s cubicle without asking permission.

UNIVERSITY OF PETROLEUM & ENERGY STUDIES

June 29, 14 2009

A SMILE costs nothing, but gives much. It enriches those who receive, without making poorer those who give. It takes but a moment, but the memory of it sometimes last forever. 15

UNIVERSITY OF PETROLEUM & ENERGY STUDIES

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THANKS……

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UNIVERSITY OF PETROLEUM & ENERGY STUDIES

June 29, 2009