Business And Social Etiquette (with Special Feature In Dining Etiquette)

BUSINESS AND SOCIAL ETIQUETTE (With Special Feature in Dining Etiquette) 17 - 18 NOVEMBER 2009 (A 2-DAY PROGRAM)

Program Descriptions

Learning Objectives

Business and social etiquette are made up of significantly more important things than knowing which fork to use at lunch with a client. Unfortunately, in the perception of others, the devil is in the details. People may feel that if you cannot be trusted not to embarrass yourself in business and social situations, you may lack the self-control necessary to be good at what you do. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!) People are a key factor in your own and your business’ success. Many potentially worthwhile and profitable alliances have been lost because of an unintentional breach of manners.

Participants will gain practical skills to: ✦ Experience and learn the business and social protocols

This program is designed to equip executives and individuals with the required tools, tips and techniques to carry themselves appropriately during business meet and social functions. Also, the highlight of the training will be personal grooming to complement their social skills

✦ Image enhancers for professionals

Target Participants Executives, non-executives, students, personnel or individuals who host many functions or do a lot of entertaining

✦ Practice globally accepted business and social ethics ✦ Demonstrate understanding of the different cultures in terms of needs, expectations and customs of doing things ✦ Handle basic dining skills for buffet and sit-down meals ✦ Project the right impression with presentable grooming

Topics The topics included in this program are: ✦ Common courtesies at the office and business surroundings ✦ Image spoilers for professionals ✦ Establishing positive impression - from business card to presentation ✦ Stereotyping and its implication to communication ✦ Convention of behaviors ✦ Basic dining skills: buffet line and sitdown meal ✦ Personal grooming

Mode of Training ✦English or Bahasa Malaysia ✦In-House or Public

UP-COMING TRAINING PROGRAMS 2009 SAFETY AT WORKPLACE

19 - 20 Nov

Ipoh

EFFECTIVE COMMUNICATION SKILL



23 - 24 Nov

Ipoh

IMPRESSION MANAGEMENT VIA ICT

30 Nov - 1 Dec Ipoh

EVENT PLANNING AND MANAGEMENT

3 - 4 Dec

Kuala Lumpur

EFFECTIVE COMMUNICATION SKILLS

7 - 8 Dec

Ipoh

SAFETY AT WORKPLACE

14 - 15 Dec

Kuala Lumpur

16 -17 Dec

Ipoh







IMPRESSION MANAGEMENT VIA ICT

THE ADVANTAGES MINISTRY OF HUMAN RESOURCES

Registered Pembangunan Sumber Manusia Berhad Class B Training Provider

MINISTRY OF FINANCE

Registered training, course/ seminar service provider Public Relations Consulting Bumiputra Status

PROGRAM FEES

BUSINESS AND SOCIAL ETIQUETTE (With Special Feature in Dining Etiquette) Trainer’s Profile Raja Yasmin Raja Yusof has more than 12 years accumulated experience in communications, public relations and adults training. She worked in various corporate set-ups like Intellect-Asia (Malaysia), a student overseas placement company, Projek Penyelenggaraan Lebuhraya Berhad and Universiti Teknologi PETRONAS, her last attachment before she ventured into establishing her own PR and Communications company in 2005. Raja Yasmin who holds a B Ed (Honours) TESL degree (Universiti Kebangsaan Malaysia) is also an affiliate member of Institute of Public Relations Malaysia. Amongst the trainings that she has successfully conducted include Social Etiquette, Business Etiquette, Business Communications for Executives, Public Speaking, Powerful Presentation Skills, Writing for Corporate Communications, Customer Service Excellence, Media Re l a t i o n s, a n d o t h e r r e l a t e d P R , Communications and Language Trainings.

Participants who have benefited from her programs include those from PETRONAS, Asean Bintulu Fertilizer-PETRONAS, Institut Kemajuan Ikhtisas Pahang (IKIP International College), Lebuhraya KESAS Berhad, Malaysia Marine & Heavy Engineering Sdn Bhd (Malaysian Shipyard & Engineering Sdn Bhd), Sanden International (M) Sdn Bhd, Schenker Logistics (Malaysia) Sdn Bhd, Zara Foodstuff Industries Sdn Bhd, Gardenia Bakeries (M) Sdn Bhd, Yeoh Hiap Seng (Malaysia) Berhad, PETRONAS Carigali Sdn Bhd, Elektrisola (Malaysia) Sdn Bhd, Trans Thai-Malaysia (Malaysia) Sdn Bhd, PERONAS Dagangan Berhad, Naza Motor Trading Sdn Bhd, PETRONAS Penapisan Melaka Sdn Bhd, MLNG Sdn Bhd, Ban Seng Lee Industries Sdn Bhd, Affin Bank, Universiti Teknologi PETRONAS, Bank Negara Malaysia, THS Resources Berhad, SapuraAcergy Sdn Bhd, Multimedia Development, Club Med, Kimberly-Clark Products, Masterplan Consulting, 2L Bersatu, Rubberex, Hewlett Packard, Equatorial Hotel, just to name a few. Raja Yasmin is also a HRDF Certified Trainer.

EARLY BIRDS FEES RM 750 per pax

GROUP REGISTRATION RM660 per pax

Registration before 10 November 2009

A 20% discount for 3 participants or more

STANDARD FEES RM800 per pax

PAYMENT DETAILS Payment is required during registration and must be received prior to the course commencement. We reserve the right to make any amendments deem to be in the interest of the course without notice. Please cross cheque or make bank draft payable to All-About Communique Sdn Bhd

VENUE The program will be conducted at:Clearwater Sanctuary Golf Resort Batu Gajah Perak Malaysia

ENQUIRIES Phone: +6012-5258884 (Rehana) Fax: +605-3224042 email: [email protected] website: www.allaboutcommunique.com

REGISTRATION FORM Please register the following names for the above training:Participant 1.........................................................................................Position................................................................................................................ Department......................................................................................... email.................................................................................................................... Office Number.................................................................................. handphone no....................................................................................................

Participant 2.........................................................................................Position................................................................................................................ Department......................................................................................... email.................................................................................................................... Office Number.................................................................................. handphone no....................................................................................................

Participant 3.........................................................................................Position................................................................................................................ Department......................................................................................... email.................................................................................................................... Office Number.................................................................................. handphone no....................................................................................................

*Registration can be made through emails, fax and phone calls. *A replacement is welcome if you are unable to attend the program. A 50% refund will be given for 1 week notice cancellation.

content development and management

public and media relations

corporate communications

editorial services

consulting and training

All-About Communique Sdn Bhd (706064-T) 102A, Jalan Pengkalan Barat 32, Station 18, Pengkalan 31650 Ipoh Perak Malaysia Tel : +605-3228604 Fax : +605-3224042 www.allaboutcommunique.com