Business Consultant Soundarya

Soundarya Sowmia Narayanan Consultant

EXPERIENCE SUMMARY As a Consultant, Soundarya has around 6 years of experience as a Business Analyst and a Product Owner working for multiple domains such as Retail, Market Research, Airlines and Banking and Insurance Industries. She is also a BCS Certified Business Analyst. She is also pursuing her preparation with Professional Scum Master I Certification. Her experience covers the Market research report builder, Airline Baggage Management Systems and Reservations and a novice for Credit Cards Statements and call Centre applications. Her prior roles and responsibilities have encompassed activities like hands on experience on Functional requirement elicitation, current system analysis, future state feasibility, modifying the architecture (if needed) and assist the stakeholders on the sign off and review of the user stories and the entire epic in hand. Predominantly, she has worked for US Market Research, UK and Spanish Airlines and for Banks in Asia Pacific region for their products and services and Product Management. She is well-versed with requirements elicitation, stakeholder collaboration, participating in workshops, analysis, process mapping, functional testing, SCRUM processes and project management.

KEY SKILLS             

Sound understanding of Retail, Airline and Banking and Insurance domain Facilitating the Scrum ceremonies and artifacts Good exposure to Project management, Scrum Methodology, Process Improvement, Business Analysis, Resource planning and Training Requirements elicitation and management Facilitation skills As a junior Product owner, prioritising the Product Backlog, help the team understand the value and deliverable of the particular sprint. Creating Burn Down chart. Extensive use of Kanban in the daily scrum. Test case preparation & Functional Testing Strong documentation/ presentation skills leveraging Microsoft Office toolset and other similar tools. Creating wireframes using Moqups, Visio. Creating Web sequence diagrams for Service level architectural changes. Conversant with end-to-end development (SDLC) from Conception, requirement study, Designing, coding, Testing, de-bugging, Implementation, Customer sign-off and post implementation support

TOOLS USED     

JIRA Confluence JAMA WebSequence Diagrams Moqups

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Visio Intelli J HP Quality Center SOAP UI Sharepoint

KEY PROJECTS Wipro Technologies from June 2018 - Present Project Client Duration Application Designation

Service Connect Accelerator Alight Solutions June ’2018 to present (10 months) Call centre application Jr Product owner/ Business Analyst

Project description – The project is about enhancing the user experience of the call centre application (Service Connect) using various automation methods in Salesforce and Java. Role: Product Owner and Business Analyst Responsibilities  Maintaining and prioritising backlog  Facilitating Requirement Gathering sessions with Business Users to understand more indepth about the requirements. Create user stories and refine them.  Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements  Providing backlog management, iteration planning, and elaboration of the user stories  Works closely with Product Management to create and maintain a product backlog according to business value  Lead the planning product release plans and set expectation for delivery of new functionalities  Ensuring the Development Team understands items in the Product Backlog to the level needed.  Organising Sprint Planning, review and retrospective. Responsible for show and tell to all the stakeholders during every sprint end.  Ensures every single time that the Product Backlog is visible, transparent, and clear to all, and shows what the Scrum Team will work on next  Prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy

TATA Consultancy Services from 2012 - 2018 Project Client Duration Application

Credit Card Statementing Citi January ’2018 to May 2018 (5 Months) Credit Card System

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Designation

Business Analyst

Project description – The implementation of paper statement fees for the credit card customers who has opted for physical statements. This is rolled out to various South East Asian Countries Role: Business Analyst Responsibilities  Business and Functional Analysis.  Facilitated Requirement Gathering sessions with Business Users to understand more indepth about the requirements.  Analyze each project by referring to the High Level Business Justification (HLBJ) and Business Requirement Documents

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Understand existing Credit card statementing modules and core systems involved.

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Identify the impacts on existing products/ core applications Provide a high level estimation for each project based on the scope of the project

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Engage in various discussions with the key stakeholders to understand the impact of the project to existing systems. Based on the discussion with the impacted team, analyse the enhancement required and systems impacted Prepare Epic, User stories and groom the user stories along with the entire stakeholders.

Project Client Duration Application Designation

Personalization of BA.com and Iberia webpages IAG (International Airlines Group) November’2016 to December 2017 ( 14 Months) Reservation and Baggage Management System (World Tracer) Business Analyst/ Junior Product Owner

Project Description: – Personalization of BA.com and Iberia webpages. Based on the different types of users – the logged in, not logged in, not registered users, the capability of personalising the webpages in Ba.com and Iberia.com are developed. This initiative has given a profit of more than 20 million dollars to the customer satisfaction and travel easy interfaces and easy identification of lost baggages using personalised interfaces. Role: Business Analyst Responsibilities:    

Facilitated requirement elicitation workshops using web conferences with various stakeholders comprising of clients and other vendors. Acted as a junior Product owner, I have prioritised, understand the value and the needs of the requirements coming inline. Extensive use of Kanban board on the regular updates and change the prioritisation depending on the customer’s need and good negotiation skills. Conduct regular monthly meetings with leaders of British Airways and Iberia Airlines on the progress of the Backlog.

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Created Epics, User stories and features and Requirement Traceability matrix. Created Scope document with clear value, mission and backlog timelines and published with various levels of stakeholders such as Product Manager, Scrum Team, etc Assisted my scrum master and manager in tracking of project progress, preparation of Monthly reports, metrics, estimation, people management, project tracking, RCA and take appropriate actions are my other key activities. Helped the team in achieving 100% customer satisfaction Index during this project.

Project Client Duration Application Designation

International Television Audience Measurement The Nielsen Company January 2014 to February 2016 ITAM Product Business Analyst

Project Description: – This project which ran in Waterfall model, consists of a product which shows all the reports based on what people watch in the television like, the series, ads, etc and ultimately what they buy by watching these ads. This reports consists of geographical of European countries’ data, which channels is being watched at what timing. Our role is to build a product with reports of intrinsic details such as which region, what kind of people watch this, real time discovery of timing and streaming of channels. Role: Business Analyst Responsibilities:       

Liaised with different countries stakeholders part of Europe and understand their in country requirements and common requirements. Involved in the elicitation and analysis of requirements by conducting client review meetings with different stakeholder teams. Planned and actively involved in complete internationalisation of the given product with well thought out solutions to address the demographic variations for each country. Concise wireframing and collaborating ideas and brainstorming with clients based on the given structure. Facilitated product training to various stakeholders by illustrating and highlighting with different scenarios for easy understanding and prepared user manual as a part of this process. Assist project manager on various status reports to all the stakeholders. Being a BCS Certified Business Analyst, I have facilitated a session for budding Business Analysts on the fundamentals and trained them for BCS Foundation Certificate in Business Analysis ad won the Best Faculty Award for Q1, 2015.

Project

Nielsen Answers, Report Builder

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Client Duration Application Designation

The Nielsen Company August 2012 to December 2013 The Report Builder, Nielsen Answers Business Analyst

Project Description: – This project which ran in Scrum model, consists of a product called Report Builder, which is capable of creating a report based on customer needs as there is no need of a static report to be generated every time. This is broadly categorized based on Markets, Products, Period and the Rate. Customer can customize the report based on number of markets in his particular area, conditional format the highlighted ones, use negative ranking, sorting and make use of email/print and pdf functions. This project had various modules and as a business analyst, I understood the complexity involved in integrating each module and assisted till the production release of the project. Role: Business Analyst Responsibilities:       

Involved in the requirement elicitation and impact analysis for North America Region including USA, Mexico and Canada customers in creating a wholesome tool for reporting called Report Builder. Engaged with Stakeholders and have created deliverables such as Epics, User Stories, Test cases and Test Plan documents. Performed functional validation of different modules Prioritised show stopper issues during functional and integration testing for quicker resolution Ensured smooth production delivery to the clients with offshore Dev team by understanding their process and supporting issue resolution Prepared bi-weekly reports for Sprint review meeting Won the best team award on the integration of report builder.

EDUCATIONAL QUALIFICATION B.Tech in Electrical and Electronics Engineering SASTRA University Contact Details E mail: [email protected] Contact No: +91-9840665158

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