Business Communication

GURU GOBIND SINGH COLLEGE FOR MTMS AL – 7 Main Jail Road, Hari Nagar, New Delhi – 110064 MBA 1ST Business Communication Model paper Q1.Communication is an exchange of fact, ideas by a. hoben b. newman &summer c. berelson d. none Q2.communication by words, letters, symbol a. bellows Gilson b. steiner c. both d. none Q3.communication is a process involves selection, transmission a. fotheringham b. anderson c. both d. none Q4.it is act of act or transmission a. communication b. newman & hoben c. both d. none Q5._________ aim at making people work together for common goals a. gilson b. oridone c. communication d. a&b Q6.it is also known as transmitter a. sender b. receiver c. both d. none Q7._________ is expected to send the information a. sender b. receiver c. transmitter d. all Ph. 9810455330, 25138338, 25138339

GURU GOBIND SINGH COLLEGE FOR MTMS AL – 7 Main Jail Road, Hari Nagar, New Delhi – 110064 Q8.converting information into format a. decoding b. encoding c. both d. none Q9.it is also known as medium a. language b. material c. information d. channel Q10.it is a process of decoding a. transmitter b. interpretation c. both d. none Q11.it is known as 2 way a. communiacation b. feedback c. both d. all Q12.noise is also known as a. interfaces b. barriers c. journey d. none Q13.language problem is known as a. linguistic b. barriers c. none d. a&b Q14.set of message a. distance b. transmission journey c. process d. none

Ph. 9810455330, 25138338, 25138339

GURU GOBIND SINGH COLLEGE FOR MTMS AL – 7 Main Jail Road, Hari Nagar, New Delhi – 110064 Q15.difference of meaning & usage of words a. semantic marker b. semantic distortion c. both d. none Q16.verbal communication means a. language b. words c. written d. b&c Q17.communication with outwords a. gestures b. non verbal c. both d. none Q18.posture, facial expression is a. word less communication b. verbal communication c. both d. none Q19._________ plays predominant role a. postures b. gestures C. non verbal d. all Q20.winking, eyebrow movements are part of A. body language b. paralanguage c. both d. none Q21.it shows self confidence A. shaking of legs b. claspad hands in flont c. both d. none

Ph. 9810455330, 25138338, 25138339

GURU GOBIND SINGH COLLEGE FOR MTMS AL – 7 Main Jail Road, Hari Nagar, New Delhi – 110064 Q22. Erect posture shows. A. Adaptable personality b. Stable personality c. Both d. none Q23. Approach able & friendly personality. a. Standing erect b. body language c. Postures d. All Q24. Conveying social information. a. Facial expression b. Expression c. Communication d. all Q25. Role of eyes studies. A. oculesics b. Eye gazing c. Both d. none Q26. Rotating eye up word shows. a. Experation b. condescension C. confidence d. All Q27. Gestures of confirmation. a. Head shaking b. nodding c. Both d. none Q28. Duration, intonation, tempo. a. Prosodic b. prosody c. paralinguistic d. all

Ph. 9810455330, 25138338, 25138339

GURU GOBIND SINGH COLLEGE FOR MTMS AL – 7 Main Jail Road, Hari Nagar, New Delhi – 110064 Q29. Speaking style & speech clarity. a. Non-verbal b. paralinguistic C. all d. communication Q30. Study of ______ cues of voice is ______. a. Verbal cues b. vocalics c. Non-verbal d. attitude Q31. Tone, pitch, volume. a. verbal cues b. non verbal cues c. both d. none Q32.study of touching a. vocalics b. hoptics c. both d. all Q33.speech is divided into a.8 b.6 C.7 d. 9 Q34. Noun as person, person, or thing a. david green b. david brown c. both d. all Q35.used before a specified noun a. indefinite article b. definite article c. both c. all

Ph. 9810455330, 25138338, 25138339

GURU GOBIND SINGH COLLEGE FOR MTMS AL – 7 Main Jail Road, Hari Nagar, New Delhi – 110064 Q36. Group of word with out finite verb a. clause b. phrase c. predicate d. subject Q37.this sentence ends with a period a. declarative b. imperative c. both d. all Q38.sentence consist A. subject b. predicate c. both d. none Q39.element in a sentence A. phrases b. clause c. both d. none Q40.communication through words can be A. formal b. informal c. both d. none Q41.One to one oral communication. a. Face to face b. Telephonic c. Both d. none Q42. Heeps in marking oral presentation interesting. a. Semantic markers b. visual aids c. Both d. ohp

Ph. 9810455330, 25138338, 25138339

GURU GOBIND SINGH COLLEGE FOR MTMS AL – 7 Main Jail Road, Hari Nagar, New Delhi – 110064 Q43. Over head projectors nulmathy. a. OHP b. Ohhp C. 35mm slides d. all Q44. Helps in screening information. a. OHP b. slides c. Transparencies d. all Q45. Chalk boarding is. a. Black board b. Transparency c. Printer d. all Q46. Colour pens, bullets arrows. A. pointer b. Highlighting c. Focus attention d. all Q47. Technique helps in understanding complex matter. a. Slides sheets b. OHP c. chalk boarding d. overlays Q48. Look more impressive than transparencies. a. OHP b. Slides C. projectors d. all Q49. Power point. a. Ms office computer b. Presentation software c. 35mm image d. all

Ph. 9810455330, 25138338, 25138339

GURU GOBIND SINGH COLLEGE FOR MTMS AL – 7 Main Jail Road, Hari Nagar, New Delhi – 110064 Q50. It is too bulky to transport. a. OHP b. Projectols c. Both d. none Q51. Highly complex interactive process. a. Reading b. Listening c. Both d. none Q52. Component of listening. a. Hearing b. active listening c. Passive listening d. all Q53. Crucial part of listening. a. Thinking b. converting c. Doing d. all Q54. Listening is ______ process. a. Passive b. active c. Tough d. all Q55. It is passive process. a. Listening b. Hearing c. both d. Dynamic Q56. It is also critical listening. a. Appreciative b. Empathetic c. Empathetic d. all

Ph. 9810455330, 25138338, 25138339

GURU GOBIND SINGH COLLEGE FOR MTMS AL – 7 Main Jail Road, Hari Nagar, New Delhi – 110064 Q57. It helps in change of our behaviour. a. Appreciative b. Empathetic c. Evaluative d. Dialogic Q58. Learning through Communication. a. Appreciative b. Dialogic c. both d. none Q59. It is also known as rational listening. a. Therapeutic b. Dialogic c. Both d. none Q60. _______ are used according to function. a. Mark up b. Semantic Markers c. Both d. all Q61. List the ideas & examples. a. Semantic markers b. Functions of semantic markers c. Time d. all Q62. Functions of Semantic Markers. a. Cause &effect relationship b. Speakers attention c. Relative importance of items d. all Q63. What has already said. a. Rephrase b. Put differently c. This is to say d. all

Ph. 9810455330, 25138338, 25138339

GURU GOBIND SINGH COLLEGE FOR MTMS AL – 7 Main Jail Road, Hari Nagar, New Delhi – 110064 Q64. Then, next, after express. a. Time relationship b. Semantic markers c. Both d. none Q65.Tool to handle customer complaints. a. Blast b. Believe c. Satisfy d. all Q66. Blast. a. Believe, listen, ask, satisfy, thanks b. Believe, List, Affect, Satisfy, Thanks c. Believe, Listen, Apologize, Satisfy, Thanks d. Believe, Listen, apologize, Start, Thanks Q67. Psycho Linguistic guessing game. a. Reading b. Listening c. Both d. none Q68. Developing own thinking& Skills. a. Acction Reading b. Professional reading c. Both d. none Q69. Passive process. a. Reading b. Listening c. Both d. none Q70. Looking quickly over a teset. A. Extensive reading b. Skimming c. Both d. none

Ph. 9810455330, 25138338, 25138339

GURU GOBIND SINGH COLLEGE FOR MTMS AL – 7 Main Jail Road, Hari Nagar, New Delhi – 110064 Q71. In order to find specific & clear details. a. Scanning b. extensive c. Both d. none Q72. Informative and enjoyable. a. Scanning reading b. extensive reading c. Both d. none Q73. Read slowly & lot of Concentration. a. Intensive b. scanning c. Both d. all Q74. Effective study. a. 1970 b. SQ3R c. Robinson d. all Q75. 2nd R of SQ3R. a. Recall b. Read c. Review d. all Q76. Note taking. a. Road map b. Foundantion c. Both d. all Q77. SQ3R Technique. a. Robinson b. Davis c. Both d. none

Ph. 9810455330, 25138338, 25138339

GURU GOBIND SINGH COLLEGE FOR MTMS AL – 7 Main Jail Road, Hari Nagar, New Delhi – 110064 Q78. Telly & Part. a. Shortened words b. Acronyms c. Both d. none Q79. Abbreviations made by first letter writing. a. Field abbreviations b. Acronyms c. Other d. all Q80. . St. .^ a. Straight b. Saint

c. Gnsert d. angle Q81.Changing Text Matter. A. Paraphrasing b. Para- linguist c. Passage d. all Q82. Para phrasing avoids risk of. a. Plagiarism b. Problem c. Language d. all Q83. Linking phrases together. a. Paraphrasing b. Cohesion c. Both d. none Q84. Transitions & Synonyms. a. Cohesion b. Methods c. Both d. none

Ph. 9810455330, 25138338, 25138339

GURU GOBIND SINGH COLLEGE FOR MTMS AL – 7 Main Jail Road, Hari Nagar, New Delhi – 110064 Q85. 3rd C of Letters. a. Consideration b. Conciseness c. Clarity d. all Q86. News story written to 3rd person. a. pseudo b. Press release c. Both d. none Q87. Press release format. A. Inverted pyramid style b. Intended Pyramid style c. Both d. none Q88. Official channel communication. a. Informal b. Formal c. Both d. none Q89. Meeting is also defined. a. Quorate b. Formal meeting c. Both d. none Q90. Group of Members attends Meeting. a. Quorum b. Quorate c. Both d. none Q91. Brainstorming & problem Solving idea. a. Semi formal meeting b. Formal meeting c. Both d. none

Ph. 9810455330, 25138338, 25138339

GURU GOBIND SINGH COLLEGE FOR MTMS AL – 7 Main Jail Road, Hari Nagar, New Delhi – 110064 Q92. Meeting in corridor, water coilers. A. Virtual Meeting b. Impromptu meeting c. Formal c. all Q93. Order of the day. a. Meeting b. Agenda c. Agendas d. all Q94. Official records of key points. a. Agenda b. Minules C. records d. all Q95. Inter office memorandum. a. Memorandum b. Minules c. Records d. all Q96. Immediate feed back purpose. a. Notice b. Memo c. Circular d. All Q97. Statement supported by evidence a. Scientific report writing b. Technical report writing c. Both d. None Q98. Listed in the index (content) a. Annexes b. Recommendations c. Both d. None

Ph. 9810455330, 25138338, 25138339

GURU GOBIND SINGH COLLEGE FOR MTMS AL – 7 Main Jail Road, Hari Nagar, New Delhi – 110064 Q99. It is also know as full stop a. Period b. Process c. Wait d. All Q100. Introduce words that explains , amplify a. Colon b. Semi colon c. Hyphen d. All Q101. Apostrophe functions a. Tossessi on b. Contraction c. Both d. None Q102. Used to report main reaction of renitence a. Parenthesis b. Exclamation c. Both d. None Q103. Common objective of finding a problem a. G D b. Interview c. Selection d. All Q104. Coordinates in GD a. Moderator b Coordinator c. H R d. Leader Q105. Conversation thought specific feature a. Interview b. Selection c. Both d. None

Ph. 9810455330, 25138338, 25138339

GURU GOBIND SINGH COLLEGE FOR MTMS AL – 7 Main Jail Road, Hari Nagar, New Delhi – 110064 Q106 G D types a. Topic b. Case c. Both d. None Q107 Small dash a. Kypen b. Colon c. Question mark d. All Q108. Sudden emotions or feelings a. Exclamation b. Parenthesis c. Both d. None Q109. Aspect of style in language a. Language b. Grammar c. Punctuation d. All

Ph. 9810455330, 25138338, 25138339