Brm-loreal-marketing-strategies.docx

CONTENTS

Topic or Chapter

Page No.

Chapter -1

2-9

1. Company profile of L’ORÉAL 2. Mission and Vision of L’ORÉAL 3. Board of Directors 4. History of L’ORÉAL

Chapter -2

10-10

Objectives of L’ORÉAL Chapter -3

10-13

Research and Methodology of L’ORÉAL Chapter - 4

14-20

a. Data Analysis and Interpretation Chapter- 5

21-26

Marketing Strategies of L’ORÉAL Chapter -6

27-28

Swot Analysis of L’ORÉAL 1. Findings

29

2. Suggestions

Conclusion

30

Bibliography

31

Questionnaire

32

1

CHAPTER-1 COMPANY PROFILE OF L’ORÉAL

L’Oréal is the world’s largest cosmetics company; present in over 130 countries with 66,600 employees world-wide. The company had a turnover of 19.5 billion Euros in 2010. The company has been present in India for close to 20 years and in 2009 celebrated its global centenary. Today, L’Oréal India is one of L’Oréal’s fastest growing subsidiaries and employs over 1000 people across six sites including: four regional offices, a factory in Chakan, Pune and its headquarters in Mumbai. L’Oréal’s leadership is achieved through cutting-edge technology with a portfolio of well-known brands that answer all beauty needs and are distributed in all channels. Each brand benefits from considerable investments in research made by the L'Oréal Group. The Group's research efforts, unique in the beauty industry, permit each brand to benefit from formulas specifically adapted to the needs of men and women worldwide, within each market or distribution circuit that is present. In India, L'Oréal brands are present in the following four main categories: CONSUMER PRODUCTS L’Oréal Paris Garnier Maybelline New York LUXURY PRODUCTS Lancôme 2

Kiehl’s Ralph Lauren PROFESSIONAL PRODUCTS L’Oréal Professional Matrix Kérastase Kéraskin Esthetics ACTIVE COSMETICS Vichy La Roche Posay MANUFACTURING PLANT In addition to the head office in Mumbai and regional offices in New Delhi, Bangalore, Chennai & Kolkatta, L'Oréal India also operates a manufacturing plant and distribution centre located in Chakan, Pune. Set up in 2004, this factory has been awarded the international certifications of ISO 14001, ISO 9001-2000 AND OHSAS. The Chakan plant specializes in the manufacture of hair-colour, hair care and skin care products, producing 190 million units under the strictest of standards. The L'Oréal Group is the world's largest cosmetics and beauty company. With its registered office in Paris and head office in the Paris suburb of Clichy, Hauts-de-Seine,France, it has developed activities in the field of cosmetics. Concentrating on hair colour,skin care, sun protection, make-up, perfumes and hair care, the company is active in thedermatological, tissue engineering and pharmaceutical fields and is the top nanotechnology patent-holder in the United States.[

3

MISSION AND VISION BEAUTY FOR ALL For more than a century, L’Oréal has devoted itself solely to one business: beauty. It is a business rich in meaning, as it enables all individuals to express their personalities, gain selfconfidence and open up to others. Beauty is a language. L’Oréal has set itself the mission of offering all women and men worldwide the best of cosmetics innovation in terms of quality, efficacy and safety. It pursues this goal by meeting the infinite diversity of beauty needs and desires all over the world. Beauty is universal. Since its creation by a researcher, the group has been pushing back the frontiers of knowledge. Its unique Research arm enables it to continually explore new territories and invent the products of the future, while drawing inspiration from beauty rituals the world over. Beauty is a science. Providing access to products that enhance well-being, mobilising its innovative strength to preserve the beauty of the planet and supporting local communities. These are exacting challenges, which are a source of inspiration and creativity for L’Oréal. Beauty is a commitment. By drawing on the diversity of its teams, and the richness and the complementarity of its brand portfolio, L’Oréal has made the universalisation of beauty its project for the years to come. L’Oréal, offering beauty for all.

4

GROUP PROFILE  A century of expertise in cosmetics  €20,3 billion consolidated sales in 2013  27 global brands*  130 countries  68 900 employees  613 patents filed in 2013 * These brands' annual sales are superior to 50 million euros

5

BOARD OF DIRECTORS

JEAN-PAUL AGON Chairman and CEO

Jean-Paul Agon's career is like the man himself: energetic, unwavering and constructive, always leading to tangible results. With a background spanning a wide range of environments, challenges and responsibilities, he has forged leadership skills underpinned by key expertise: indepth knowledge of how the company works, an international approach and a global vision of major challenges ahead.

AN APPETITE FOR ACTION Born in France in 1956, Jean-Paul Agon joined L’Oréal in 1978after graduating from HEC international business school. A man with an affinity for marketing, especially in cosmetics, and an awareness of the importance of "psychology and culture", his professional expectations matched the characteristics of L'Oréal, an international group promoting freedom to pursue new ideas

and

giving

its

employees

the

chance

to

quickly

prove

themselves.

After a brief stint as product manager for the Consumer Products division in France, he was appointed General Manager of L'Oréal Greece, where he spent four years turning around a tough situation

and

laying

the

foundations

of

a

solid

business.

In 1985, he returned to France as General Manager of L'Oréal Paris, where he oversaw a number of key launches and major successes, including Studio Line, Plénitude and Elsève.

In 1989, he rose to a towering challenge as International Managing Director for Biotherm, 6

completely remodelling the brand to chart a strategic tack that gave Biotherm renewed strength, dynamism and modernity — endowing the company with truly international appeal.

AN INTERNATIONAL CULTURE

In 1994, Mr Agon left France to take up a new challenge as Managing Director of L'Oréal Germany, where he played a key role in dealing with issues related to European markets, at the time suffering a slowdown in growth. The absorption of German cosmetics company Jade, later teamed

up

with

Gemey,

gave

him

his

first

taste

of

major

acquisitions.

In 1997, L'Oréal Chairman and CEO Lindsay Owen-Jones entrusted him with the task of setting up and heading the L'Oréal Asia Zone in the midst of a full-blown economic crisis. No mean feat. Lending fresh impetus to these still-emerging markets meant creating subsidiaries in a number of countries, setting out relevant strategies, stepping up investment and recruiting a new generation of local talent. Mr Agon played a predominant part in developing these huge drivers for future growth.

In 2001, a new chapter in his career began, when he was named President of L'Oréal USA, leading a drive to win market share across every category in a highly competitive environment. It was during this time that Garnier launched its hugely successful Fructis range. In 2006 Jean-Paul Agon has been Chief Executive Officer of L’Oréal since 2006. A man of action, he instils in the group the energy, rigour and vision needed to successfully tackle the challenges of the third millennium; a man of conviction, he channels that same passion into promoting L'Oréal's ethical values, making the company a model of corporate citizenship. On March 17th 2011, Jean-Paul Agon has been appointed as Chairman and CEO.

7

HISTORY In 1909, Eugène Schueller, a young French chemist, developed a hair dye formula called Auréale. Schueller formulated and manufactured his own products, which he then sold to Parisian hairdressers. On 31 July 1919, Schueller registered his company, the Société Française de Teintures Inoffensives pour Cheveux (Safe Hair Dye Company of France). The guiding principles of the company, which eventually became L’Oréal, were research and innovation in the field of beauty. In 1920, the company employed three chemists. By 1950, the teams were 100 strong; that number reached 1,000 by 1984 and is nearly 2,000 today. L’Oréal got its start in the hair-color business, but the company soon branched out into other cleansing and beauty products. L’Oréal currently markets over 500 brands and many thousands of individual products in all sectors of the beauty business: hair colour, permanents, hair styling, body and skin care, cleansers, makeup and fragrances. The company's products are found in a wide variety of distribution channels, from hair salons and perfumeries to hyper - and supermarkets, health/beauty outlets, pharmacies and direct mail. L’Oréal

has

six

worldwide research

France: Aulnay and Chevilly;

one

and

in

development centres:

the U.S.: Clark, New

two

Jersey;

in one

in Japan: Kawasaki, Kanagawa Prefecture; in 2005 one was established in Shanghai, China, and one in India. A future facility in the US will be in Berkeley Heights, New Jersey. From 1988 to 1989, L’Oréal controlled the film company Paravision, whose properties included the Filmation and De Laurentiis libraries.StudioCanal acquired the Paravision properties in 1994.

8

L’Oréal purchased Synthélabo in 1973 to pursue its ambitions in the pharmaceutical field. Synthélabo merged with Sanofi in 1999 to become Sanofi-Synthélabo. Sanofi-Synthélabo merged with Aventis in 2004 to become Sanofi-Aventis. On 17 March 2006, L'Oréal purchased cosmetics company The Body Shop for £562 million. L'Oréal's famous advertising slogan is "Because I'm worth it". In the mid 2000s, this was replaced by "Because you're worth it". In late 2009, the slogan was changed again to "Because we're worth it" following motivation analysis and work into consumer psychology of Dr. Maxim Titorenko. The shift to "we" was made to create stronger consumer involvement in L'Oréal philosophy and lifestyle and provide more consumer satisfaction with L'Oréal products. L'Oréal also owns a Hair and Body products line for kids called L'Oréal Kids, the slogan for which is "Because we're worth it too". In 1987, L'Oréal and 3 Suisses founded Le Club des Créateurs de Beauté specialising in mail order sales of cosmetic products. In March 2008, L'Oréal acquired 3 Suisse's stake, taking sole control of the company. In November 2012, L'Oréal inaugurated the largest factory in the Jababeka Industrial Park, Cikarang, Indonesia, with a total investment of US$100 million. The production will be absorbed 25 percent by domestic market and the rest will be exported. In 2010 significant growth occurred at Indonesia with 61 percent increase of unit sales or 28 percent of net sales.

9

CHAPTER-2

OBJECTIVE

 To know about market share of Loreal.  To know and analyse about the marketing strategies of Loreal.  To know about the brand value of Loreal.

10

CHAPTER-3 RESEARCH METHODOLOGY Meaning of research Research in common parlance refers to a search for knowledge. Once can also define search as a scientific and systematic search for pertinent information on a specific topic. Infect research is an art of scientific investigation. The advanced learner’s dictionary of current English lay down the meaning of research as “A careful investigation or inquiry specially through search for new facts in any branch of knowledge.” This inquisitiveness is the mother of all knowledge and the method which man employs for obtaining the knowledge of whatever the unknown can be termed and research. What is research methodology? It is the science that tells the method of doing research.it mainly consist of following steps;  Developing research design.  Determining the data collection.  Developing sampling plan.  Conducting field work.

11

Research in comman parlance refers to a search for knowledge .One can also define research as a scientific and systematic search for pertinent information on a specific topic.The word research has been derived from French word research means to search. Definition of research methodology: Research may be defined as “a careful investigation or enquiry specially through search for new facts in any branch of knowledge” in a technical sense research comprise defining& redefining problems, formulated making deduction & researching conclusion & at least carefully testing the conclusion to determine whether they fit the formulating hypothesis.

RESEARCH DESIGN: Research design is the conceptual structure within which research is conducted. It constitutes the blueprint for collection, measurement and analysis of data. The design used for carrying out this research is descriptive. Research design used in the survey: Considering the objectives of the study and also the importance of the decision it was decided to undertake an exploratory survey. Data collection: 1. primary data-primary data are those which are fresh and collect for the first time and thus happen to be original character. 2. Secondary data-It is the data that is already been collected by someone else. In this survey I used both primary and secondary data. All information collected through questionnaire. Data sources: The sources of collection of primary data are:  Questionnaire 12

The sources of collection of secondary data are:  Books  Websites  Magazine  Brochure Analysis and interpretation: Data collection through questionnaire and personnel interview resulted in availability of the desired information but these were useless until there were analyzed. Various steps required for this purpose were editing, coding and tabulating. Tabulating refers to bringing together similar data and compiling them in an accurate and meaningful manner. The data collected by questionnaire was analyzed, interpreted with the help of table, bar chart and pie chart. Sampling plan It is very difficult to collect information from every members of population as time and cost are the major limitation that the researcher faces a sample 30 was taken the sample size of 30 individual where selected on the basis of convenient sampling techniques. The individuals were selected in the random manner form sample and data were collected from research study. Need for sampling  Sampling can save time and money. a sample study usually less expensive than a sensus study and produces result at a relatively faster speed.  Sampling remains the only way when population contain infinitely may members.  Sampling remains the only choice when a test involves the destruction of the items under study.

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CHAPTER-4 DATA ANALAYSIS AND INTERPRETATION Q1. Are you aware about L’ORÉAL? YES

NO

85%

15%

15%

YES NO

85%

14

According to survey we find that 85% of customers are aware about L’ORÉAL while 15% are not.

Q2. Have you owned any product of L’ORÉAL? YES

NO

40%

60%

40% YES

60%

NO

15

According to survey we find that 40% of customers are owned a product of L’ORÉAL while 60% are not.

Q3. Which product of L’ORÉAL do you basically use? SKIN CARE

28%

MAKE UP

35%

HAIR COLOUR

5%

HAIR CARE

15%

FOR MENS

17%

16

17%

28% SKIN CARE

15%

MAKE UP

HAIR COLOUR

5%

HAIR CARE 35%

FOR MENS

According to survey we find that 28% of customers are used SKIN CARE, 35% customers use MAKE UP, 5% customers use HAIR COLOUR, 15% customers use HAIR CARE while 17% customers used FOR MEN.

Q4. Are you satisfied with the product and price of L’ORÉAL? YES

NO

88%

12%

17

12%

YES NO 88%

According to survey we find that 88% of customers are satisfied with product and price of L’ORÉAL while 12% are not.

Q5. Rate the product about your satisfaction? GOOD

52%

VERY GOOD

20% 18

EXCELLENT

18%

POOR

10%

60% 52% 50% 40% 30%

Series1 20%

18%

20%

10% 10%

0% GOOD

VERY GOOD

EXCELLENT

POOR

According to survey we find that 52% of customers are likely to says that its Good, 20% customers says its Very Good, 18% customers says its excellent while 10% says its Poor.

Q6. By which source you come to know about L’ORÉAL? T.V

58% 19

NEWSPAPER

15%

HOARDINGS

10%

MOUTH OF TONGUE

17%

17% 10%

T.V 58%

15%

NEWSPAPER HOARDINGS

MOUTH OF TONGUE

According to survey we find that 58% of customers are come to know by T.V, 20% customers says by Newspaper, 10% customers says by Hoardings while 17% says by Mouth of tongue.

Q7. Did you aware about Promotional policies of L’ORÉAL?

20

YES

NO

65%

35%

35%

YES 65%

NO

According to survey we find that 65% of customers are aware about promotional policies while 35% are not.

21

CHAPTER-5 MARKETING STRATEGIES OF LOREAL L’Oreal India, part of the 22.46-billion-euro L’Oreal Group, is drawing up a three-pronged strategy to sustain its growth momentum in India. To start with, the company is planning to develop new technologies and products at its new research and innovation centre in India. In January this year, L’Oréal inaugurated this centre in Mumbai. To woo the Indian middle class, L’Oreal India is introducing its products in smaller packs at affordable price points. As part of its retail strategy, the company is launching a slew of initiatives to gain high visibility for its products in Indian markets. On the company’s strategy, Satyaki Ghosh, director (consumer products division), L’Oréal India, said: “Our R&I centre has a dual mission: to adapt the technologies developed by the worldwide centres to meet the expectations of Indian consumers. And, we are looking at green field projects — from ideation to implementation of projects and designing new technologies and products at our centre.” The R&I centre in India is the L’Oreal Group’s sixth R&I hub globally. The L’Oreal Group plans to invest a total of 140 million euro (R970 crore) in India from 2011 to 2016. To reach out to a wider audience, L’Oreal India is now sharpening its focus on mass market strategy in competitive markets. ‘’We are seeing the emergence of a large middle class. We are creating smaller packs to go deeper in India. At affordable prices, consumers can now get highend products,” said Ghosh. The company has introduced its brand ‘Garnier Colour Naturals’ in small economy packs and single use packs across the country. “We have launched Garnier Colour Naturals in smaller packs at R59. The original pack costs R159,” said Ghosh. In line with this strategy, the company has also launched R25 tubes of face wash and shampoos in sachets priced at R1.50. The company is currently hosting visibility-related activities with modern trade as well as general stores. 22

“We are running a programme called ‘Dominance’. When we go to a new town, we take some retail space in markets and put up pictures of brands and its celebrity endorsers. Education L'Oreal Paris is a trusted brand. The company boasts high brand loyalty and terrific repeat business. Once a female consumer finds a makeup or beauty product that she likes, she tends to stick with it. This opens L'Oreal Paris up to a whole host of content marketing opportunities around education. How-to videos, DIY, and providing facts to consumers are essential ways the brand promotes itself to its customers, all while providing useful information and attracting new fans. Empowerment L'Oreal is all about empowering its customers. The company promotes itself as more than just a cosmetic and beauty brand but as a source of strength and confidence for its consumers. L'Oreal is vigilant about making sure its content empowers customers and leaves them with a positive outlook toward the brand. Aspiration By sponsoring events such as the Golden Globes and Project Runway, L'Oreal has positioned the brand as trademark for aspiration. The glamor of an awards event or the high prominence of a fashion show are perfect places for L'Oreal to insert and establish itself as the product to purchase if you want to improve yourself and reach higher goals for health and beauty. Kristen Coming, VP of integrated marketing communications at L'Oreal Paris, speaks to iMedia about how the company tackles the content marketing world and explains why this approach has had such a resurgence recently.

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Company’s Strategy To Tap The Indian Market The majority of Indians still shop at small neighborhood outlets rather than at supermarkets and this would require the company to pursue an innovative retail strategy. It has experimented with selling products in cheap, individual sachets for a few rupees, and believes it currently has presence across 750,000 small shops nationwide. ((L’Oréal unveils new Research & Innovation center in India, L’Oréal Finance, January 2013)) It has also used its Garnier product range to develop a special range of products that use Indian ingredients and is testing makeup products to expand beyond hair and skincare categories. A local research center will help the company further cater to the local tastes while tapping the cheap human capital which could be used to develop products for other markets. Besides localized products, the company is also experimenting with a dual pricing strategy which will help it differential its prestige brands. Backed by these initiatives the company India operations grew at +20% last year when India’s economy growth slowed down from 10% to 7%. ((L’Oréal unveils new Research & Innovation center in India, L’Oréal Finance, January 2013)) We believe that the initiatives by the company cater to the price conscious nature of the Indian population, and they could drive long term growth given the low proliferation of high-end cosmetics in the market, the market size and increasing disposable income of the middle class. Why Is The Focus On India? The company expects India to be among its biggest markets by 2020. This would require substantial revenue growth from India which currently contributes about 1% of its total worldwide revenues. The company plans to quadruple its turnover in India by 2020 and the recent investments are to support this target. L’Oréal estimates the annual spending per head on beauty products in India to grow from US$4 to US$13 by 2025 and a product portfolio customized to the Indian needs will help the company capture a majority share of the growing middle class. A growth in the company’s market share

24

in India would be instrumental in the company attaining its target of 1 billion new customers. ((L’oreal’s CEO Discusses Q4 2011 Results – Earnings Call Transcript, Seeking Alpha, February 2012)) Two decades of trials have placed L'Oreal high in the Indian beauty market. But with still low penetration levels and cut-throat competition, where are the company's next opportunities In business, as in life, it’s important to be in the right place at the right time – and that’s clearly been the aim of French cosmetics giant L’Oreal in India. For nearly two decades, the owner of brands like Maybelline, L’Oreal Paris, Lancome and Garnier tried and tested a variety of innovation and marketing strategies that appear to have paid off. Today, L’Oreal reportedly has 41.5 per cent share of the market in India for hair conditioner, around 20 per cent for hair colouring products, and 6.5 per cent and 4.6 per cent for the skincare and shampoo markets respectively. Meanwhile, it is the country’s leading player in the salon products sector. Innovating for a local market, both with product and pricing, as well as an aggressive marketing strategy, have proved particularly effective, says Dinesh Dayal (MBA ‘84J), L’Oreal India’s chief operating officer. “It’s really a mixture of intuition, hard market research and the power of our global R&D which yielded the right kind of innovation.” Going local For its consumer products brands Garnier and L’Oreal Paris, adapting to local culture and preferences has been critical. “Increasingly our blockbusters have been India innovation-led products,” Dayal told INSEAD Knowledge in an interview. For instance, Garnier redesigned its Excellence hair-colouring product that involved more manual work to mix the dye. But at a quarter of the international retailing price, it meant new consumers were more willing to buy the product. Other successes include an oil-based shampoo, Garnier Fructis Shampoo + Oil, to match the frequent use of hair oil, as well as products for previously-dormant segments such as antiwrinkle creams and men’s skincare. Apart from ‘Indo-vation’, as Dayal calls it, creating brand awareness using movie idols in television commercials proved crucial to gaining a strong 25

foothold. “Television [in India] is here to stay,” observes Dayal. “It’s flourishing, and advertising on TV with a very good ambassador will continue. New media will add on as niche as the country evolves.” In 1997 when it launched its professional products division, L’Oreal targeted a largely unstructured hairdressing industry to market and sell its salon brands -- L’Oreal Professional, Kerastase and, more recently, Matrix. The company sought to educate salon owners and stylists, and opened five regional training centres. It launched the International Hairdressing Academy in 2006 in Mumbai that offers basic and advanced styling instruction, and regularly invites international stylists to conduct workshops and seminars. Growing the customer base In the emerging markets, product penetration is low, providing generous room for growth. “There’s a huge growth and a desire to consume,” says Dayal. “Even within segments that have a lot of usage like shampoos, there is a desire to upgrade to performing products.” What’s also interesting, he adds, is that it’s not just within one section of the population. L’Oreal launched its luxury products division three years ago, with Dayal at the helm of the fledgling operation. Boasting brands like Lancome, Giorgio Armani and Yves Saint Laurent, the group has seen strong growth in the luxury sector of between 25 and 30 per cent, he explains. “There’s no one India,” said Dayal. “It’s a heterogeneous market and each one has its own preferences. On all fronts, the growth is very high.” Consumer goods are also showing healthy growth rates of about 15 percent, he adds. Segmenting markets The underlying picture is much more complex, however, according to Paddy Padmanabhan, INSEAD professor of marketing. Luxury products may be selling in India’s cosmopolitan cities like Delhi, Mumbai and Bangalore, but their small customer base also makes them highly competitive markets, whether for cosmetics, fragrances or accessories. The greater opportunities, Padmanabhan elaborates, are in the second-tier cities like Ahmedabad and Aurangabad, for

26

example, which are growing very fast but lack access to luxury products and services. Additionally, there is a very large opportunity in the middle market where consumers want to consume but not at very high price points, a challenge for international players like L’Oreal that face “brutal competition” from successful local brands like Marico and Dabur India and consumer goods giant Hindustan Unilever. “Innovation is not just about new products,” says Padmanabhan. “It’s all across the spectrum with your processes, your back operations, your business model and organisation. Dayal’s observation on this is right on the money. In fact, this is an imperative in the extremely competitive Indian marketplace.” L’Oreal set up its wholly-owned Indian subsidiary operation in 1994 with the launch of its Garnier Ultra Doux shampoo products. It was around the time when television viewing in India exploded and Indian women came to the forefront in international beauty pageants -- two events that stirred consumer interest in cosmetics, explains Dayal. But tangible changes were visible only five to seven years ago when women began joining the workforce in droves. Disposable income and exposure to a globalised culture became key turning points. Dayal acknowledges the challenges that lie ahead with innovating new products, supply chain automation, knowledge of smaller markets, organisational challenges and maintaining the company’s global culture.

27

CHAPTER-6 SWOT ANALYSIS L'Oréal Paris

Parent Company

L'Oréal

Category

Personal Care brands- Cosmetics

Sector

FMCG

Tagline/ Slogan

Because you’re worth it

Best caters to the demands of women of different cultures through USP

constant research and innovation

SWOT Analysis

1. Continuing research and innovation in the interest of beauty which assures that the L’Oreal Cosmetics offers the best to their consumers. 2. Leader in the growing cosmetics industry despite the competition in the market. 3. High-end advertising which adapts to the culture of target audience 4. Has over 60,000 employees globally 5. Apart from hair colour, skin care, sun protection, make-up, perfumes and hair care, the company is active in the dermatological and pharmaceutical fields and is the top Strength

nanotechnology

patent-holder 28

in

the

United

States

6. L’Oréal has operations in over 130 countries and over 4o manufacturing plants

1. Decentralized organizational structure. Due to the many subdivisions of the Company, there is also the difficulty in the control of L’Oreal 2. Stiff competition from other leading cosmetic established Weakness

brands

1. Growing market that ranges from the affluent, the aging and also

the

masses

of

the

developed

countries

2. Greater market share because of the numerous patents Opportunity

registered by the Company.

1. Growing competition within the field of cosmetic brands 2. Economic downturn that is quite evident in other countries 3. L’Oreal Group may be producing the best of its line, people Threats

may find that their products are not of their basic needs.

Competition (main)

1.Revlon 2.Chambor Competitors

3. Lakme

29

FINDINGS  CONSUMER RESEARCH: Consumer research deals with consumer and their problems and solution to the problems. In this I came to know about the consumers need and expectation levels regarding products and ascertainable levels of consumer satisfaction.  PRODUCT RESEARCH: Under product research I came to know about the modification which consumers wants as Rates of LOREAL products are very high so the middle class can’t afford it.  ADVERTISING RESEARCH: Under this I have concluded that whether the advertisement appeals the consumers or not. This also includes evaluating and selecting the proper media-mix and measuring advertising effectiveness.

30

CONCLUSION The present study comes to the floor with the revelations having exciting and full of curiosity determinants in relation to the specified objectives to understand and analyze the4P aspects of marketing for Loreal. Further the study helped in identifying the reasons which stops the customers to buy Loreal Products over other products and to understand customer Brand knowledge with regard to Loreal. As the study has been conducted, inthe context of Indian customers, the investigation perspectives have been thrown, conditioning the specified motives of Indian people, putting aside the motives outside India. The research conducted was also helpful in identifying the frequency of purchase and usage of the Loreal products. It is concluded that working nature of LOREAL is of such kind that they. Always give first priority to their customers, which make them distinct from the rest Therefore that is why the customers are increasing day by day. The proof of success is that LOREAL is flourishing quickly in the world. LOREAL promises that it is the sole company that gives good experience to the customers.

31

BIBLIOGRAPHY Books: 

PHILIP KOTLER, MARKETING MANAGEMENT. .

Magazines 

Business India



India Today



Business Today

Online https://en.wikipedia.org/wiki/L'Or%C3%A9al https://www.marketing91.com/marketing-strategy-of-lorel/ https://en.wikipedia.org/wiki/L'Or%C3%A9al#Marketing https://www.loreal.co.in/ https://www.lorealparis.co.in/

32

QUESTIONNAIRE

Name:-

Age:-

Occupation:-

Contact No:-

Q1. Are you aware about L’Oreal? a. Yes

b. No

Q2. Have you owned any product of L’Oreal? a. Yes

b. No

Q3. Which type of product do you owned? a. Skin Care

b. Make up

c. Hair color

Q4. Are you satisfied with the product and price of L’Oreal? 33

d. Hair care e. For Mens

a. Yes

b. No

Q5. Rate the product about your satisfaction? a. Good

b. Very Good

c. Excellent

d. Poor

Q6. By which source you come to know about L’Oreal? a. T.V

b. Newspaper

c. Hoardings

d. Mouth of Tongue

Q7. Are you aware about promotional policies of L’Oreal? a. Yes

b. No

INSTITUTE OF TECHNOLOGY AND SCIENCE

34

BUSINESS RESEARCH METHOD REPORT SUBMITTED BY: NEERU TYAGI PGDM 2018-20 SECTION B SUBMITTED TO: DR. RAJEEV JOHARI

35