Book Chapter On Business Process Outsourcing - Bpo (title: Strategies For Business Process Outsourcing: An Analysis Of Alternatives, Opportunities And Risks. Author: Subrata Chakrabarty Year: 2007
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Strategies for Business Process Outsourcing: An Analysis of Alternatives, Opportunities and Risks.
(For personal use only) Citation: Chakrabarty, S. 2007. Strategies for Business Process Outsourcing: An Analysis of Alternatives, Opportunities and Risks. In J. Sounderpandian, & T. Sinha (Eds.), E-Business Process Management: Technologies and Solutions, 1 ed.: 204-229. Hershey, PA: IGI Publishing. Abstract: This chapter provides a comprehensive overview of business process outsourcing (BPO) strategies and analyzes related issues. The discussions in this chapter can serve as an aid to decision makers who face the great dilemma of whether to insource or outsource a process, and additionally how to handle outsourcing to offshore locations. While business processes themselves are activities that need to be performed efficiently, outsourcing them is essentially a strategic decision that can ultimately impact the competitiveness of the client firm. This chapter explores the risks and opportunities associated with the numerous strategies related to outsourcing and offshoring alternatives, business process migration, contracting and alliance building, the role of the vendor, the nature of the relationship, multiclient or multivendor relationships, infusing maturity and ushering transformations in business processes, locating required expertise and quantity of workers, and also utilizing on-demand software services from application service providers.
Author: Subrata Chakrabarty Year: 2007 Title: Strategies for Business Process Outsourcing: An Analysis of Alternatives, Opportunities and Risks Keywords: Application Service Provision, Application Service Providing, ASP, Back Office, Backsourcing, Benefit based relationships, Business benefit contracting, Business Process Outsourcing, BPO, Business Strategy, Captive center, Call Center, Complex sourcing, Cooperative Sourcing, Contract, Contracting, Corporate Strategy, Creative Contracting, Cross functional Teams, Customer Interface Services, Data Transformation, Distributed Consulting, Domestic Insourcing, Domestic Outsourcing, Domestic Sourcing, Dyadic outsourcing arrangement, Equity holdings, Expert Intervention, Flexible Sourcing, Global Delivery, Global IT Management, Global Insourcing, Global Outsourcing, Global Sourcing, Information Industry, Information Systems, Information Technology, Insource, Insourcing, IT Strategy, Joint Ventures, Managerial Control, Migration, Multi-National Corporation, Multinational Corporations, Multi-sourcing, Multiple supplier sourcing, Multi-vendor outsourcing, Net Sourcing, Offshore, Offshoring, Offshore Insourcing, Offshore Outsourcing, On Demand, Onshore, Onshoring, Onshore Insourcing, Onshore Outsourcing, Outsource, Outsourcing, Out tasking, Partner Firms, Partnerships, Problem Resolution, Project Management Outsourcing, Real Time delivery, Relationship Building, Right Sourcing, Selective Sourcing, Services, Service Provider, Smart Sourcing, Software as a service, Software Industry, Strategy, Strategic alliances, Strategic Planning, Strategic sourcing, Subsidiary, Tactical Outsourcing, Trading Partners, Transformational Outsourcing, Transitional Outsourcing, Virtual Corporation, Virtual Organizations, Virtual Teams
Chakrabarty, S. 2007. Strategies for Business Process Outsourcing: An Analysis of Alternatives, Opportunities and Risks. In J. Sounderpandian, & T. Sinha (Eds.), EBusiness Process Management: Technologies and Solutions, 1 ed.: 204-229. Hershey, PA: IGI Publishing.
Chakrabarty, S. 2007. Strategies for Business Process Outsourcing: An Analysis of Alternatives, Opportunities and Risks. In J. Sounderpandian, & T. Sinha (Eds.), E-Business Process Management: Technologies and Solutions, 1 ed.: 204-229. Hershey, PA: IGI Publishing.
Other Papers by Subrata Chakrabarty for your References Chakrabarty, S., Whitten, D., & Green, K. W. 2007. Understanding Service Quality and Relationship Quality in IS Outsourcing: Client Orientation & Promotion, Project Management Effectiveness, and the Task-Technology-Structure Fit. Journal of Computer Information Systems, 48(2): 1-15. Green, K. W., Chakrabarty, S., & Whitten, D. 2007. Organisational Culture of Customer Care: Market Orientation and Service Quality. International Journal of Services and Standards, 3(2): 137-153.
Chakrabarty, S., & Woodman, R. W. 2008. Relationship Creativity in Collectives at Multiple Levels. In T. Rickards, M. Runco, & S. Moger (Eds.), Routledge Companion To Creativity. London: Routledge Taylor & Francis. Chakrabarty, S. 2007. Strategies for Business Process Outsourcing: An Analysis of Alternatives, Opportunities and Risks. In J. Sounderpandian, & T. Sinha (Eds.), E-Business Process Management: Technologies and Solutions, 1 ed.: 204-229. Hershey, PA: Idea Group. Chakrabarty, S. 2006. Making Sense of the Sourcing and Shoring Maze - The Various Outsourcing & Offshoring Alternatives. In H. S. Kehal, & V. P. Singh (Eds.), Outsourcing & Offshoring in the 21st Century – A socio economic perspective, 1 ed.: 1853. Hershey, PA: Idea group. Chakrabarty, S. 2006. Real Life Case Studies of Offshore Outsourced IS Projects: Analysis of Issues and Socio-Economic Paradigms. In H. S. Kehal, & V. P. Singh (Eds.), Outsourcing & Offshoring in the 21st Century – A socio economic perspective, 1 ed.: 248-301. Hershey, PA: Idea group. Chakrabarty, S. 2006. The Journey to New Lands: Utilizing the Global IT Workforce through Offshore-Insourcing. In P. Young, & S. Huff (Eds.), Managing IT Professionals in the Internet Age, 1 ed.: 277-318. Hershey, PA: Idea Group.
Chakrabarty, S., & Whitten, D. 2007. A Relationship as a Resource View: Integrating the Relational View with the Resource Based View, Academy of Management Annual Meeting. Philadelphia, PA. Chakrabarty, S., & Woodman, R. W. 2007. A Theory of Relationship Creativity, Academy of Management Annual Meeting. Philadelphia, PA. Chakrabarty, S., Whitten, D., & Kirkman, B. L. 2007. Towards a “Big Shoes To Fill” Theory of Succession: An Empirical Test for Teams, Academy of Management Annual Meeting. Philadelphia, PA. Chakrabarty, S., & Whitten, D. 2007. Identity of TMT Executives Who Govern Outsourcing: Antecedent Contingencies and Performance Implications, Strategic Management Society 27th Annual International Conference. San Diego, CA. Chakrabarty, S., & Zardkoohi, A. 2007. Ownership Forms Across Nations: Non-Market Influence of National Culture, and Some Moderation by Law Enforcement, Strategic Management Society 27th Annual International Conference. San Diego, CA. Chakrabarty, S. 2006. A Conceptual Model for Bidirectional Service, Information and Product Quality in an IS Outsourcing Collaboration Environment, Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06), Vol. 01: 7b. Hawaii: IEEE Computer Society. Chakrabarty, S., & Whitten, D. 2006. Information Security Initiatives and their Acceptance by Personnel – Occupational, Organizational & External Factors, 4th annual Big XII MIS Research Symposium. Baylor University, Waco, Texas.
(For personal use only) Citation: Chakrabarty, S. 2007. Strategies for Business Process Outsourcing: An Analysis of Alternatives, Opportunities and Risks. In J. Sounderpandian, & T. Sinha (Eds.), E-Business Process Management: Technologies and Solutions, 1 ed.: 204-229. Hershey, PA: IGI Publishing. Abstract: This chapter provides a comprehensive overview of business process outsourcing (BPO) strategies and analyzes related issues. The discussions in this chapter can serve as an aid to decision makers who face the great dilemma of whether to insource or outsource a process, and additionally how to handle outsourcing to offshore locations. While business processes themselves are activities that need to be performed efficiently, outsourcing them is essentially a strategic decision that can ultimately impact the competitiveness of the client firm. This chapter explores the risks and opportunities associated with the numerous strategies related to outsourcing and offshoring alternatives, business process migration, contracting and alliance building, the role of the vendor, the nature of the relationship, multiclient or multivendor relationships, infusing maturity and ushering transformations in business processes, locating required expertise and quantity of workers, and also utilizing on-demand software services from application service providers.
Author: Subrata Chakrabarty Year: 2007 Title: Strategies for Business Process Outsourcing: An Analysis of Alternatives, Opportunities and Risks Keywords: Application Service Provision, Application Service Providing, ASP, Back Office, Backsourcing, Benefit based relationships, Business benefit contracting, Business Process Outsourcing, BPO, Business Strategy, Captive center, Call Center, Complex sourcing, Cooperative Sourcing, Contract, Contracting, Corporate Strategy, Creative Contracting, Cross functional Teams, Customer Interface Services, Data Transformation, Distributed Consulting, Domestic Insourcing, Domestic Outsourcing, Domestic Sourcing, Dyadic outsourcing arrangement, Equity holdings, Expert Intervention, Flexible Sourcing, Global Delivery, Global IT Management, Global Insourcing, Global Outsourcing, Global Sourcing, Information Industry, Information Systems, Information Technology, Insource, Insourcing, IT Strategy, Joint Ventures, Managerial Control, Migration, Multi-National Corporation, Multinational Corporations, Multi-sourcing, Multiple supplier sourcing, Multi-vendor outsourcing, Net Sourcing, Offshore, Offshoring, Offshore Insourcing, Offshore Outsourcing, On Demand, Onshore, Onshoring, Onshore Insourcing, Onshore Outsourcing, Outsource, Outsourcing, Out tasking, Partner Firms, Partnerships, Problem Resolution, Project Management Outsourcing, Real Time delivery, Relationship Building, Right Sourcing, Selective Sourcing, Services, Service Provider, Smart Sourcing, Software as a service, Software Industry, Strategy, Strategic alliances, Strategic Planning, Strategic sourcing, Subsidiary, Tactical Outsourcing, Trading Partners, Transformational Outsourcing, Transitional Outsourcing, Virtual Corporation, Virtual Organizations, Virtual Teams
Chakrabarty, S. 2007. Strategies for Business Process Outsourcing: An Analysis of Alternatives, Opportunities and Risks. In J. Sounderpandian, & T. Sinha (Eds.), EBusiness Process Management: Technologies and Solutions, 1 ed.: 204-229. Hershey, PA: IGI Publishing.
Chakrabarty, S. 2007. Strategies for Business Process Outsourcing: An Analysis of Alternatives, Opportunities and Risks. In J. Sounderpandian, & T. Sinha (Eds.), E-Business Process Management: Technologies and Solutions, 1 ed.: 204-229. Hershey, PA: IGI Publishing.
Other Papers by Subrata Chakrabarty for your References Chakrabarty, S., Whitten, D., & Green, K. W. 2007. Understanding Service Quality and Relationship Quality in IS Outsourcing: Client Orientation & Promotion, Project Management Effectiveness, and the Task-Technology-Structure Fit. Journal of Computer Information Systems, 48(2): 1-15. Green, K. W., Chakrabarty, S., & Whitten, D. 2007. Organisational Culture of Customer Care: Market Orientation and Service Quality. International Journal of Services and Standards, 3(2): 137-153.
Chakrabarty, S., & Woodman, R. W. 2008. Relationship Creativity in Collectives at Multiple Levels. In T. Rickards, M. Runco, & S. Moger (Eds.), Routledge Companion To Creativity. London: Routledge Taylor & Francis. Chakrabarty, S. 2007. Strategies for Business Process Outsourcing: An Analysis of Alternatives, Opportunities and Risks. In J. Sounderpandian, & T. Sinha (Eds.), E-Business Process Management: Technologies and Solutions, 1 ed.: 204-229. Hershey, PA: Idea Group. Chakrabarty, S. 2006. Making Sense of the Sourcing and Shoring Maze - The Various Outsourcing & Offshoring Alternatives. In H. S. Kehal, & V. P. Singh (Eds.), Outsourcing & Offshoring in the 21st Century – A socio economic perspective, 1 ed.: 1853. Hershey, PA: Idea group. Chakrabarty, S. 2006. Real Life Case Studies of Offshore Outsourced IS Projects: Analysis of Issues and Socio-Economic Paradigms. In H. S. Kehal, & V. P. Singh (Eds.), Outsourcing & Offshoring in the 21st Century – A socio economic perspective, 1 ed.: 248-301. Hershey, PA: Idea group. Chakrabarty, S. 2006. The Journey to New Lands: Utilizing the Global IT Workforce through Offshore-Insourcing. In P. Young, & S. Huff (Eds.), Managing IT Professionals in the Internet Age, 1 ed.: 277-318. Hershey, PA: Idea Group.
Chakrabarty, S., & Whitten, D. 2007. A Relationship as a Resource View: Integrating the Relational View with the Resource Based View, Academy of Management Annual Meeting. Philadelphia, PA. Chakrabarty, S., & Woodman, R. W. 2007. A Theory of Relationship Creativity, Academy of Management Annual Meeting. Philadelphia, PA. Chakrabarty, S., Whitten, D., & Kirkman, B. L. 2007. Towards a “Big Shoes To Fill” Theory of Succession: An Empirical Test for Teams, Academy of Management Annual Meeting. Philadelphia, PA. Chakrabarty, S., & Whitten, D. 2007. Identity of TMT Executives Who Govern Outsourcing: Antecedent Contingencies and Performance Implications, Strategic Management Society 27th Annual International Conference. San Diego, CA. Chakrabarty, S., & Zardkoohi, A. 2007. Ownership Forms Across Nations: Non-Market Influence of National Culture, and Some Moderation by Law Enforcement, Strategic Management Society 27th Annual International Conference. San Diego, CA. Chakrabarty, S. 2006. A Conceptual Model for Bidirectional Service, Information and Product Quality in an IS Outsourcing Collaboration Environment, Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06), Vol. 01: 7b. Hawaii: IEEE Computer Society. Chakrabarty, S., & Whitten, D. 2006. Information Security Initiatives and their Acceptance by Personnel – Occupational, Organizational & External Factors, 4th annual Big XII MIS Research Symposium. Baylor University, Waco, Texas.
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