Blackberry Server Software Roadmap

Welcome to The Next Level BlackBerry Technical Seminar 2007

BlackBerry Server Software Roadmap David Heit Director Software Product Management October 2007

© 2007 Research In Motion Ltd. All rights reserved.

BlackBerry Enterprise Solution Synopsis

Welcome to The Next Level BlackBerry Technical Seminar 2007

• 10,000+ organizations have deployed the BlackBerry Enterprise Solution • Represents more than 100,000 BlackBerry Enterprise Servers installed • 70%+ of organizations with BlackBerry Enterprise Solution utilizing applications beyond email • More than 600 enterprise ISVs, with 1,000’s of business applications • Solution supports all major wireless network technologies • Approx. 325 carriers in 125 countries • Selection of over 30 devices -- BlackBerry smartphones and devices from 3rd party manufacturers (via BlackBerry Connect and BlackBerry Application Suite)

© 2007 Research In Motion Ltd. All rights reserved.

Overview of the BlackBerry Solutions Portfolio

Welcome to The Next Level BlackBerry Technical Seminar 2007

• Different customer segments have very different needs: – – – –

Mobility needs Technical sophistication Price sensitivity Purchase methods etc.

• The BlackBerry solutions portfolio offers a complete line of mobility solutions to optimally meet varying segment needs Segment

Individual/ Family

SOHO

Small/ Medium

Large

1-5

1-19

20-499

500+

Employees/Group size BlackBerry Internet Solution BlackBerry Unite! software

New

BlackBerry Professional Software

New

BlackBerry Enterprise Server Hosted BlackBerry Enterprise Server © 2007 Research In Motion Ltd. All rights reserved.

Up to 5 users Up to 30 users

Current SoHo / SMB Offerings

Welcome to The Next Level BlackBerry Technical Seminar 2007

• BlackBerry Internet Service – For individuals and small offices – Integrates up to 10 email accounts (typically AOL, Yahoo!, MSN, Google or ISP provided email – POP3 / IMAP) – Hosted solution - no software installation, no IT required – Free, out-of-the-box with data activation

• BlackBerry Unite! software – For families and small offices – Supports up to 5 users, integrates up to 5 email accounts for each user (i.e. like BlackBerry Internet Service) – No email server required - software installs on desktop PC – Free software download, no IT required – Adds calendar and file sharing, plus remote file access and basic user/device controls

© 2007 Research In Motion Ltd. All rights reserved.

Small to Medium Business (SMB) Key Market Dynamics

Welcome to The Next Level BlackBerry Technical Seminar 2007

• Need Power of BlackBerry – Key Capabilities – Security – Control

Total Addressable Market

• Tailored to the Needs of Smaller Businesses – Focus on affordability – Simplicity for installation and management – Small IT footprint

© 2007 Research In Motion Ltd. All rights reserved.

*Data: US Census, 2004

BlackBerry Professional Software – Features New Solution Designed for SMB

Welcome to The Next Level BlackBerry Technical Seminar 2007

• Power of BlackBerry – Same Enterprise level security and IT controls

• Streamlined functionality – Based on BES 4.1.4 components; stable & reliable – Core Email, PIM, Calendar, Web Access, 3rd Party Apps – Smaller IT footprint, easier to deploy and manage

• New documentation – Specifically streamlined for SMB needs

• Localized console – English, French, Italian, German, Spanish

© 2007 Research In Motion Ltd. All rights reserved.

BlackBerry Professional Software Messaging Server

BlackBerry Professional – Features Ease of Administration • Ease of installation – Pre-install Assistant • Performs technical assessment of environment and provides recommended configuration

– Defaults to recommended configuration – Installs on same server as email server

• Ease of management – Simplified BlackBerry Manager Interface – Home screen is one-stop location for most management tasks – User wizards/quick-links for common functions (e.g. add or delete user) – Simplified with pre-defined IT policy templates © 2007 Research In Motion Ltd. All rights reserved.

Welcome to The Next Level BlackBerry Technical Seminar 2007

Welcome to The Next Level

BlackBerry Professional Software

BlackBerry Technical Seminar 2007

Ultimately designed to replace current BlackBerry Enterprise Server -Small Business Edition offering Feature

Current BlackBerry Enterprise Server Small Business Edition

BlackBerry Professional Software

Max Users

15

30

Sized to run on email server

No

Yes

Pre-install Tool

No

Yes

Distributed Architecture

Yes

No

CAL Model

SMB CAL only

Both SMB & Enterprise CAL’s

3rd Party applications via MDS

Yes

Yes

MDS Studio

Yes

No

Enterprise IM

Yes

No

Documentation

Enterprise-focused

SMB-focused

BlackBerry Manager

Same as BlackBerry Enterprise Server

Simplified for SMB

- Role-based Admin

Yes

No

- Groups

Yes

No

Localization

English

English/French/Italian/German/Spanish

Upgrade to BES

Yes, with Upgrade Unlock Key

Yes, with Upgrade Service Pack

© 2007 Research In Motion Ltd. All rights reserved.

Enterprise – Key Market Dynamics

Welcome to The Next Level BlackBerry Technical Seminar 2007

• Mobilize Key Business Processes – Email, calendar, applications, instant messaging – Factor Evolving Needs • • • •

Desk Phone Voice Data Convergence Fixed Mobile Convergence Location Based Services

• Mission Critical - Reliability – Tie with existing enterprise systems

• Preserve underlying BlackBerry Experience – Intuitive, secure, manageable, open, efficient © 2007 Research In Motion Ltd. All rights reserved.

BlackBerry Mobilizes All Key Enterprise Data and Voice Services

Welcome to The Next Level BlackBerry Technical Seminar 2007

Real Time Collaboration

Desktop (email/PIM)

• • •

• • •

Lotus SameTime Microsoft Live Communications Server Novell GroupWise IM

Microsoft Exchange Lotus Notes Domino Novell GroupWise

Intranet/Web Services

• SAP • Oracle/Siebel BES 4.1 IBM Websphere • • .NET • JAVA Client • Web Services: XML, SOAP, WSDL • Secure Browser: HTML, XML, CHTML © 2007 Research In Motion Ltd. All rights reserved.

Voice Systems

• • •

Legacy PBX IP PBX Hybrid Systems

Simplifying the Deployment

Upgrading Handheld Software via WEB Desktop

Welcome to The Next Level BlackBerry Technical Seminar 2007

• For the User – – – – – – –

Upgrade handheld software Activate a connected device Install Third Party Apps Backup and restore device Configure device settings Review service information Authentication for access

• For the Administrator – Web-based! – Does not require deployment of BlackBerry Desktop Software – Enable/disable user features – Increases deployment flexibility • Compatible with BlackBerry Enterprise Server 4.0.6+ • Available Now

© 2007 Research In Motion Ltd. All rights reserved.

BlackBerry Enterprise Server v4.1.5 Rich Content

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Rich Content Email Rendering • Rich Text and HTML – external images on-demand – embedded images, tables – active hyper linking – font formatting • type, color, effects, size – paragraph-level formatting • numbering, bullets • justification, indentation • Administrative Controls – disable rich content email rendering – disable external image access – disable inline content access – scope is per-server basis © 2007 Research In Motion Ltd. All rights reserved.

Requires v4.3.1 Device Software

BlackBerry Enterprise Server v4.1.5 Remote Email Search & Download Remote Email Search and Download • Search, download desired email not local on device • Search for email that matches search criteria • Downloads message headers – subsequent option for more, more all • Prime use cases include: – download email from folder not set for redirection – recovering email in Deleted Items/Trash folders – junk email folder pruning • Administrative Controls – disable remote email search and download – specify maximum number of remote search results – scope is per-server basis Requires v4.3.1 Device Software © 2007 Research In Motion Ltd. All rights reserved.

Welcome to The Next Level BlackBerry Technical Seminar 2007

BlackBerry Enterprise Server v4.1.5 Free/Busy Lookup

Welcome to The Next Level BlackBerry Technical Seminar 2007

Free/Busy Lookup • View availability when inviting attendee(s) to meeting • Colour coded representation of status (e.g. OOO, Busy, etc.) • Function to pick suggested timeslot for meeting • Prime use cases include: – remotely schedule a meeting and ensure it’s proposed for a mutually available slot – check new invitee’s availability at start of meeting

• Administrative Controls – disable free/busy lookup – scope is per-server basis

Requires v4.3.1 Device Software

© 2007 Research In Motion Ltd. All rights reserved.

BlackBerry Enterprise Server v4.1.5 Native File Attachments

Native File Email Attachment Download • Download email attachment in original format • Expands on ability to view email attachments • Comprehensive set of formats supported • Prime use case includes: – colleague sends user email with a .PPT presentation attached, BlackBerry user opens message and saves as .PPT file to media card – then with mass storage mode enabled, presentation is projected at customer site

• Administrative Controls – disable native file email attachment download – set max download size up to 10MB (default is 3MB) – scope is per-server basis

Requires v4.3.1 Device Software © 2007 Research In Motion Ltd. All rights reserved.

Welcome to The Next Level BlackBerry Technical Seminar 2007

BlackBerry Enterprise Server v4.1.5 Monitoring Service

Measure overall health of BlackBerry Enterprise Server – Monitoring • Server-level, user-level and connection-level values • Configurable thresholds – Reporting • Server statistic information • Advanced user and handheld statistic information • Trending and chart analysis – Alerting • Visually displayed and managed via intuitive console • Email and SMS alerting options – Troubleshooting • Unified view for information on servers and users © 2007 Research In Motion Ltd. All rights reserved.

Welcome to The Next Level BlackBerry Technical Seminar 2007

Mobile Voice in the Enterprise User Perspective

Welcome to The Next Level BlackBerry Technical Seminar 2007

• Voice is still a critical real-time communication tool! – Consensus and relationship building

Approx. 25% of corporate users list ‘mobile device’ as primary business phone (IDC, 2006)

• Key User Challenges: – Difficult to reach >> multiple contact #s, most calls go to voicemail – Slow to respond >> multiple voicemails to check – Collaboration takes too long >> reaching colleagues, conferences © 2007 Research In Motion Ltd. All rights reserved.

Mobile Voice in the Enterprise Administrator Perspective

Welcome to The Next Level BlackBerry Technical Seminar 2007

• Cell phones are unmanaged! – How can I… • Track assets? • Provide remote diagnostics? • Identify staff misuse? • Transfer identity/settings/data? • Add/remove services? • Secure device and information?

Voice represents more than 70% of a typical enterprise mobility budget (Yankee Group, US data, 2006)

• Key Admin Challenges: – Enable productivity >> more users, more services – Manage costs >> increasing deployments – Mitigate security risks >> e.g. legislative (SOX, HIPAA, Basel II, etc.) © 2007 Research In Motion Ltd. All rights reserved.

BlackBerry & Mobile Voice in the Enterprise

Welcome to The Next Level BlackBerry Technical Seminar 2007

Corporate priorities for IT/Telecom Managers Top Corporate Priorities

Cell Phone

BlackBerry

Limited/No IT controls

Extensive policy settings

(Forrester, 2006)

#1

Security

#2

User Productivity

Few upgrades IT service desk visit

Flexible upgrade path Manage services Over-The-Air

Managing Mobility

No asset tracking No remote diagnosis No records of abuse

Linked to corporate identity Simulators, consistent platform Logging of calls, SMS, Pin to Pin

#3

© 2007 Research In Motion Ltd. All rights reserved.

Mobile Voice System

Welcome to The Next Level

Initial Release with Ascendent Voice Mobility Suite

BlackBerry Technical Seminar 2007

• Help Others Reach Me – One phone number, One voicemail • Call ‘me’ – any fixed/mobile device

– Display incoming deskphone call ID – Present intelligent outgoing call ID

• Help Me Reach Others – Dial by extension or address book – Intuitive visual menus for key features • Transfer, Hold, Voicemail, Call Blocking

• Extend Telecom Admin to Mobile – Converge telecom infrastructure (Multi-Vendor, TDM, IP, SIP) • Consistent features for all users • Extend PBX management • Add Enterprise Voice IT Policies

© 2007 Research In Motion Ltd. All rights reserved.

Single Enterprise Voice Identity

BlackBerry Software Roadmap – Top 10 features for "Argon" 1.

Brand New Admin UI •

2.

Web-Based, WAN Friendly, Intuitive, Field Tested, Usability Tested, Extensible

Active Directory Integration •

3.

Integration with existing group structures within AD on both an import and Sync basis

A full suite of APIs •

4.

Every aspect of the Admin UI tied to core API’s all of which are available for all to use

Enhanced SW Configurations • • •

5.

Unified management of all applications (Java, MDS, Pushes, 3rd Party) User initiated downloads restricted and controlled Configurations associated with users, groups, servers or server collections

Enhanced Groups and Roles • • •

Custom Roles, Roles can be scoped, Users can belong to multiple groups Hierarchical nesting of groups IT Policies attached at any level

© 2007 Research In Motion Ltd. All rights reserved.

Welcome to The Next Level BlackBerry Technical Seminar 2007

BlackBerry Software Roadmap – Top 10 features for "Argon" 1.

Welcome to The Next Level BlackBerry Technical Seminar 2007

Scheduled deployments •

2.

Scheduling mechanism for IT Policy, S/W Distribution and configuration changes

High Availability •

3.

High availability across all components (Messaging, Applications, etc.)

Enhanced Monitoring •

4.

Enhanced thresholds and alerting

Limited Downtime Upgrades •

5.

Ability to upgrade half of an automated failover pair to a new version with capability to fail back to old rev if problems are experienced

Effortless PBX Mobilization • •

Integrated user experience Full suite of interfaces

© 2007 Research In Motion Ltd. All rights reserved.

Primary BES Host running all services Active Connection

Messaging Servers

BlackBerry Enterprise Server Configurati on Database

Standby BES Host Running all services

Srp.xx. BlackBerry.net

Summary

Welcome to The Next Level BlackBerry Technical Seminar 2007

• BlackBerry solution continues to evolve to meet the needs of our customers – More targeted offerings by market segment • • • • •

BlackBerry Internet Service BlackBerry Unite! BlackBerry Professional Software BlackBerry Enterprise Server Hosted BlackBerry Enterprise Server (for ISPs0

– Greater end user capabilities and features • Meeting enhancements • Remote search • Desk phone functionality extended to BlackBerry smartphone

– Greater Administrative capabilities and features • High Availability • Active Directory Integration © 2007 Research In Motion Ltd. All rights reserved.