Biz Commn- Purchase Correspondence(office 2007)

Business Purchase Correspondence By : Group II II Bcom C

Important Terms Business Correspondence: Ø Communication through exchange of letters is known as correspondence. Ø We communicate our feelings, thoughts etc. to our friends and relatives through letters that may be called personal correspondence. Ø A Businessman also writes and receives letters in his day today transactions, which may be called business correspondence. Ø Business correspondence or business letter is a written communication between two parties. Ø Correspondence plays an important role in our daily life. It is the means through which we exchange our ideas, thoughts and other information with our friends, relatives and other people. Ø Since businessmen live at distant places they do not have sufficient time to contact their customers personally. This difficulty has been overcome by writing letters. This is a part of Business Correspondence. Ø The importance of Business letters i. It helps in maintaining proper relationship

Sales Letter: Ø It is a form of direct mail in which an advertiser sends a letter to a potential customer. Ø It is a letter used to introduce the selling effort of a direct-mail package. Ø Sales letters may be individually typewritten, typeset and printed, fully computer typed, or printed as a form letter and then completed by inserting the names and addresses of prospects.

Types Of Business Letters. q Enquiry Letter q Quotation Letter q Order Letter q Order Execution Letter q Complaint Letter q Adjustment Letter q Remittance Letter q Acknowledgement of Remittance Letter

We received the sales letter as follows:

 

Dir ect Fur nitur e Co. Ltd. 

Ph No : 9866704847

HSB Layout

Fax No : 040 22145678

Prenderghast Road

E-mail : [email protected]

Hyderabad – 500003 13th July, 2009.



Gentlemen, As the days shorten and the season cools to fall I begin to think of hearth and home – warm and cozy. My thoughts turn to family and friends and their comfort, be it sleeping, relaxing, visiting, studying, dining or carrying on the business of life. At Direct, we can help to accommodate all these needs. We can show you beautiful bedrooms and comfortable bedding, gracious dining groups, inviting seating, entertainment centers and efficient home office furniture designed for beauty and comfort in both traditional and contemporary styles. “What kind of fabric is this and how well will it hold up?” This is one of the most frequently asked questions we get and in today’s market buying upholstered furniture can be overwhelming and frustrating, especially when there are hundreds of fabrics to pick from. Knowing the fabric basics can help you decide what



Shakti Interiors

Ph No : 9731829722 Subbaraju Layout, Fax No : 080 22442202 Koramangala, E-mail : [email protected] Bangalore – 560030. 15th July, 2009



Direct Furniture Co, Prenderghast Road, Hyderabad – 500003. Dear Sirs, 

Subject: Request for Latest Catalogue and Price List 

With reference to your sales letter dated 13th July 2009, we would like to take an in-depth look at your ucts and their FABs.

We are dealing in retail trade of furniture. We would be interested in selling your products ugh our retail showroom.

ting for

Kindly courier us a copy of your latest catalogue, with the price list and brochures at the earliest. your reply. Yours Truly, Ankit Prem.

 



Dir ect Fur nitur e Co. Ltd. 

Ph No : 9866704847

HSB Layout,

Fax No : 040 22145678

Prenderghast Road,

E-mail : [email protected]

Hyderabad – 500003.

17th July, 2009 

Shakti Interiors , Koramangala , Bangalore – 560020. Dear Sir,



Subject: Catalogue and Price List. 

We thank you for your letter dated 15th July 2009, requesting for our latest Catalogue and t. We would be glad to meet your requirements of selling our furniture in your retail m.

Our latest Catalogue and Price list are enclosed with this letter. Along with these, brochures, nd regulations are also enclosed. Thank you for your letter of enquiry. We offer 10% on order above Rs.50,000/-. Besides, we allow a grace period of 45 days for payment of dues



Shakti Interiors

Ph No : 9731829722

Subbaraju Layout,

Fax No : 080 22442202

Koramangala,

E-mail : [email protected]

Bangalore – 560030. 20th July, 2009   



Direct Furniture Co, Prenderghast Road, Hyderabad – 500003. Dear Sirs,



Sub: Placing an Order. 

We thank you for your letter dated 17th July 2009 and catalogue and price list of your products. We are pleased to place a trial order for the following products: Catalogue No. Total 15102 Rs. 21598/-

Name

Sofa Set 20122(Cotton)

Quantity

2

Price per

Rs. 10799/-



We will be pleased if you send us the goods within one month through railway. This order is strictly on this condition, and if the delivery is not made on or before 20th August 2009, we have the right to cancel the order and reject the goods. We request you to send us the goods with special packaging along with respective manual documents. We will make payment through crossed cheque immediately after the delivery. We abide by your terms & conditions.



   



Encl. Order Form No. CU120

Yours Truly, Ankit Prem. (Manager)



Dir ect Fur nitur e Co. Ltd. 

Ph No : 9866704847 Fax No : 040 22145678 E-mail : [email protected]

HSB Layout,

Prenderghast Road,

Hyderabad – 500003.

1st August, 2009 Shakti Interiors , Koramangala , Bangalore – 560020. Dear Sir,



Subject: Execution of order for consignment no FDM1/119

We thank you for your order no CU120 dated 20th July 2009. As per your instructions, the goods e been dispatched on 1st August, 2009 by rail mode.

You can pick up the goods from Yesvantpur Railway Station on 2nd August 2009 at any time after a.m. The L.R. No. for the same is : KA-YPR 9692. Our invoice, amounted to Rs. 70,000/-, inclusive of axes, discounts and trade expenses, is also enclosed along with the goods.

Shakti Interiors



 Ph No : 9731829722

Subbaraju Layout,

Fax No : 080 22442202

Koramangala,

E-mail : [email protected] 

Bangalore – 560030. 3rd August, 2009

Direct Furniture Co, Prenderghast Road, Hyderabad – 500003. Dear Sirs,



Sub: Ordered Furniture in damaged condition.

We thank you for the consignment, which was delivered to us on 2nd August,2009. But we ret to inform you that some of the consignment were found to be in damaged condition owing to me scratches and breakage and defective packaging.

The two dining tables were found scratched and some breakage in one of the sofa sets and ee study tables. It appears that the consignment was handled carelessly. We cannot accept these maged goods and expect you to replace them immediately.

Dir ect Fur nitur e Co. Ltd.



 Ph No : 9866704847

HSB Layout,

Fax No : 040 22145678

Prenderghast Road,

E-mail : [email protected] August, 2009

Hyderabad – 500003. 6th

Shakti Interiors, Koramangala, Bangalore – 560020. Dear Sir,



Sub: Inability to replace the damaged goods.



We thank you for your letter dated 3rd August 2009, informing about the damaged dition of some of furniture mentioned by you.

We regret to inform you that we are not in a position to replace the goods damaged ansit, as these goods were packed with special care and responsibility. While some



Shakti Interiors 

Ph No : 9731829722



Fax No : 080 22442202

Subbaraju Layout, Koramangala,

E-mail : [email protected] 

Bangalore – 560030. 3rd August, 2009

Direct Furniture Co, Prenderghast Road, Hyderabad – 500003. Dear Sirs,



Sub: A cheque for Rs 70000/-

The consignment no FDM1/119, containing the ordered furniture, has been delivered to us and it is satisfactory. We enclose a crossed cheque of Rs. 70,000/- in full settlement of the amount mentioned in your invoice no. TTC1/119. The cheque number is 109236 of State Bank Of India . Please acknowledge the receipt and credit us with the amount.



Dir ect Fur nitur e Co. Ltd. 

Ph No : 9866704847

HSB Layout,

Fax No : 040 22145678

Prenderghast Road,

E-mail : [email protected]



July, 2009

Hyderabad – 500003. 13th

Shakti Interiors , Koramangala, Bangalore – 560020. Dear Sir,



Sub: Receipt of your cheque of Rs. 70000/

We thank you for your letter dated 3rd August 2009, enclosing cheque of Rs. 70,000/-.

We have received a sum of Rs.70000/- for the consignment no. FDM1/119, through cheque 09236 of State Bank of India, in full settlement of your account. We are delighted to know that the

Case Study With the ever-increasing costs of travel, concerns

about efficiency, and the need for employees to juggle many tasks at once to keep up with their responsibilities, enterprises are continually seeking solutions that use technology to improve the productivity of business and technical groups.



Like many other large, global companies, Cisco

Systems® maintains teams whose members are located around the world.These teams must find efficient, cost-effective ways to communicate.

 E-mail and telephone are certainly important tools, but more is needed to provide a personal contact. 

Solution: The perfect solution for this challenge is video

conferencing. Body language is important. It’s helpful to the person, giving a presentation, to be able to see their audience and their reaction to what is being said. Video conferencing is the ideal medium for effective communications between geographically dispersed teams. “Our team uses video conferencing whenever possible,” says Al Navas, Manager for CCMSBU at Cisco. “The real value of a video conference is in the face-to-face experience when you’re

Figure 1. A large plasma screen, mounted on the front wall, enables everyone in the room to see the participants at the distant end of the conference, and to monitor the video being transmitted to the distant end. Figure 2. PowerPoint slides and other presentation media are projected onto a large screen on the front wall. The video from this screen is also transmitted to the distant end of the video conference. Figure 3. Whenever possible, media and inroom controls (lighting, audio, window blinds, cameras) are centered into a single control point at the presentation podium. 

Thank You

Santhosh

08D0213 Tejus.S 08D0229 Akshay Gowda 08D0257 Arun kumar 08D0258 Mahesh Reddy . K 08D0262 Prasanna.G 08D0264