Basics Of Communication

Basics of Communication

Basics of Communication

Definition of Communication Communication is defined as giving, receiving or exchanging information, opinions or ideas by writing, speech or visual means, so that the material communicated is completely understood by everyone concerned.

Subramanian S

Basics of Communication

Business Communication Process Noise

Sender

Encoding the message

Message

Decoding the message

Receiver

Feedback

Trans. 15-4

Subramanian S

Basics of Communication

Communication Process  Sender

conceives the message  Encode the message  Select the appropriate channel  Receiver decodes the message  Interprets the message  Feedback from the receiver

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Basics of Communication

Methods of Communication  Internal

Communication

 External

Subramanian S

Communication

Basics of Communication

Internal Communication  ORAL

 WRITTEN

– Telephone – Intercom

– Memo – Report

– Meeting/Conference – Presentation

– Graphs/Charts – E-Mail/Fax

– Face-to-Face

– Notice

Discussion – Messages

– Form/questionnaire – Newsletter – Minutes

Subramanian S

Basics of Communication

External Communication  ORAL

 WRITTEN

– Meeting – Conference/Seminar

– Brochure – Invitation

– Conversation – Telephone

– Press Release – Advertisement

– Presentation

– Report – E-Mail/Fax – Letter

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Basics of Communication

Factors involved in choosing the Means of Communication  Cost  Confidentiality  Safety

and Security  Influence  Urgency  Distance  Resources  Written Record  Recipient Subramanian S

Basics of Communication

Channels of Communication  Downward

Communication

– Memos, notices, newsletters, manuals

 Upward

Communication

– Memos, reports, meetings, informal discussion

 Horizontal

Communication

– Committee meetings, seminars, conferences

 Diagonal

Communication

– Depends on cooperation, goodwill and respect Subramanian S

Basics of Communication

Barriers to communication  Non-verbal

signals

 Language  Listening  Pre-judgment  Relationships  Emotional  System Subramanian S

Responses

Basics of Communication

Tips for successful Communication  Read  Listen

Intelligently  Think and plan  Use appropriate language  Be open-minded  Select appropriate media  Timing  Obtain feedback  Aim high Subramanian S