Balanced-scorecard.docx

STRATEGY IMPLEMENTATION Balanced Scorecard

Perspective

Strategy goal

Goals

Action Plans

Reduce consumption and waste of supply

Employees must properly use products to avoid wastage

Proper allocation of resources

Utilize assets for different events

Increase revenue by 10% per year

Finance various promotional programs

Affordable pricing

Establish promos and special discounts

Excellent customer service

Be attentive of customer needs while getting a service

Customer relationship

Increasing serving quality

Provide scholarship to produce highly trained employees

Innovate products

Develop own products

Promote new product sets

Asset utilization

Financial

Revenue increase

Customer Satisfaction

Customers

Learning and Growing

Hire experienced staff Highly-trained personnel

Educate employees further

Improve Haircutting Techniques

Employee workshops and training courses

Operations management processes

Internal process

Organize the reservations

Create an online reservation website that can be accessed by customers

Obtain new customers

Increase customers through good reviews and recommendations.

Keep old customers satisfied

Be consistent on quality of services.

Customer management processes