Appen Resume 2.docx
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412 N Mandan St Bismarck, ND 58501 701-426-3551 | [email protected]
AUSTYN TRAUGER OBJECTIVE
WORK EXPERIENCE
To be hired for the crousdsourcing position at Appen.
IT/Exec Assistant 2018
September 2017 – August
Eckroth Music, Bismarck, ND
o o o o o
IT support for the business office and the seven store locations Server, internet, and phone support for all branches Installation, configuration, and repair of hardware and software Social media management and other various marketing needs Completion of executive reports and documentation
IT Helpdesk Intern
April 2014 – April 2017
MDU Resources, Bismarck, ND
o o o o o EDUCATION
SKILLS
COMPUTER SKILLS
Provide technical assistance over the phone, by email, and in person Installation, configuration, and repair of hardware and software Complete escalated security requests and manage user accounts Collaboration with other IT departments to resolve tickets 4,000 hours on the job
Bachelor of Science, Information Technology Management University of Mary – Bismarck, ND
2017
Associate in Applied Science, Computer Support Specialist Bismarck State College – Bismarck, ND
2015
o o o o o
o
Great communication both written and oral Strong troubleshooting and problem research skills Great at multi-tasking in a timely manner Very detail-oriented and organized Windows, MacOS X, Linux, Android, iOS, Windows Server 2012, Office Suite, Adobe Creative Suite, Ableton Live, Active Directory, Group Policy, RDP, Landesk Remote Mgmt., BMI Trackit, hardware/software encryption, backup mgmt, Cisco CLI, VMware. Active user and marketer on Instagram and Facebook.
AUSTYN TRAUGER OBJECTIVE
WORK EXPERIENCE
To be hired for the crousdsourcing position at Appen.
IT/Exec Assistant 2018
September 2017 – August
Eckroth Music, Bismarck, ND
o o o o o
IT support for the business office and the seven store locations Server, internet, and phone support for all branches Installation, configuration, and repair of hardware and software Social media management and other various marketing needs Completion of executive reports and documentation
IT Helpdesk Intern
April 2014 – April 2017
MDU Resources, Bismarck, ND
o o o o o EDUCATION
SKILLS
COMPUTER SKILLS
Provide technical assistance over the phone, by email, and in person Installation, configuration, and repair of hardware and software Complete escalated security requests and manage user accounts Collaboration with other IT departments to resolve tickets 4,000 hours on the job
Bachelor of Science, Information Technology Management University of Mary – Bismarck, ND
2017
Associate in Applied Science, Computer Support Specialist Bismarck State College – Bismarck, ND
2015
o o o o o
o
Great communication both written and oral Strong troubleshooting and problem research skills Great at multi-tasking in a timely manner Very detail-oriented and organized Windows, MacOS X, Linux, Android, iOS, Windows Server 2012, Office Suite, Adobe Creative Suite, Ableton Live, Active Directory, Group Policy, RDP, Landesk Remote Mgmt., BMI Trackit, hardware/software encryption, backup mgmt, Cisco CLI, VMware. Active user and marketer on Instagram and Facebook.
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