Airtel Digital Tv Dth Faqs

Airtel DTH Customer Proposition (USP’s) Hardware - Universal remote for the 1st time in India i.e. One remote for STB and Remote - MPEG 4 based DVB S2 technology with the highest STB memory in India for faster and better interactive applications - Designer looks that matches the latest TV models - Low battery indicator for the 1st time in India Software - Easy to Use Electronic Program Guide (user interface) o Multi lingual i.e. English & Hindi o Account balance indicator o Parental Control by rating and program o Reminders and search o Watch the channel while surfing the programme guide o When you switch on the STB, it will start on the last viewed channel Great content o World space Radio – 1st time ever in India o 7 Pay per view channels, 3 – Bollywood, 2 Regional and 1 English and 1 Short documentary channel o 6 games refreshes periodically every 6 weeks o 9 interactive applications ( 5 first time in India – marked bold)  8 screen customized news – iNews  2 / 4 screen cricket and sports – iSports  Fun learning for kids – iLearn  Book cinema tickets to movie shows – iMatinee  Daily horoscope and Panchang details –iAstro  Browse and book travel packages- iTravel  Shop on TV for your favorite brands- iShop  Get your city’s information – iCity  Update yourself on latest stock news –Widgets Unmatched Service o 20% larger dish for rain fall effected areas with Auto Level Control enabled satellite for better reception in high rainfall areas o Multiple recharge options – Paper, Internet, Call Center o 24 x 7 , 8 language customer care o 800 strong company trained, professional service engineers Pricing o

Completive and will give flexibility to the consumers

Happy viewing and welcome to the magical world of entertainment with Airtel digital TV!

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Offer, Tariffs Entry Offers

Offer Valid In

Custom er Pays ( One Time ) Rs

Package along with this offer

No of Free Month s Viewin g

Pack Price per Month Rs

No of Channel s in the package

Effectiv e Price to Custom er Rs

All India

2000

Value

12

99

65

812

All India

2500

Mega

6

249

113

1006

All India TN,KK,KL, AP, Pondicherr y

3500

Ultra

6

424

136

956

2000

12

99

79

812

Alll India

2500

6

249

119

1006

Alll India

3500

6

424

144

956

South Value South Economy South Ultra

TN – Tamilnadu , KK – Karnataka , KL – Kerala, AP – Andhra Pradesh , Pon – Pondicherry Note : For J&K customers the package price would not attract service tax under the existing rules Multi STB/ Offer (For 2nd , 3rd & 4th connection) A Discount of Rs. 500 will be given on the total price for e.g if Offer price is Rs. 2500 then Rs. 500 Discount will be given . Customer has to pay the complete amount initially Rs. 500 credit will be passed in customer account . Monthly Subscription (For 2, 3, 4th connection) The Base package will be same as on first STB the charge for which is flat Rs. 99 inclusive of all taxes . However all Top up’s will be charged as per standard rate.

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•

All Top up’s can be taken with any of the base pack except south plus top up which is not applicable with 3 south base packages

•

Neo Plus Top up & Zee , Ten Sports channels can be taken only with 6 months commitment i.e (Customer has to pay for 6 months upfront) Monthly Subscription for a Single connection

Package Price

End Price To Total No of Linear Consumer Channels Channels

World Space Radio

Interactive

Value

99

65

50

10

5

Economy

199

100

81

10

9

Mega

249

113

94

10

9

Ultra

424

136

116

10

10

South Value

99

79

64

10

5

South Economy

249

119

100

10

9

South Ultra

424

144

124

10

10

Top up's

0

Hindi Plus

49

8

8

0

0

English News Plus

35

4

4

0

0

Hindi News Plus

15

2

2

0

0

Life Style Plus

15

2

2

0

0

Kids Plus

25

2

2

0

0

ESPN Plus

45

4

3

0

1

South Plus

75

22

22

0

0

Neo Plus Cine Plus

30 35

3 4

2 4

0 0

1 0

East Plus

30

5

5

0

0

West Plus Ten Sports Zee Sports

35 15 15

5 1 1

5 1 1

0 0 0

0 0 0

Neo Plus , Ten & Zee Sports to be taken for 6 months

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Note : For J&K customers the package price would not attract service tax under the existing rules

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FAQs Que – Where all is the Airtel DTH service available? Ans. – As of now in the 62 cities of launch. (Please refer the list attached) Que – What all will be available in the Airtel DTH services? Ans – Popular broadcast channels like Star, Sony, Zee, Sun, ETV and other favorite Regional channels; Special interest channels like ESPN, Star Sports, Neo, WorldSpace Radio and Interactive Services etc. Que – How do I initiate the process for getting the Airtel DTH connection? Ans – First of all please confirm that the installation address is in one of the 62 cities of Launch. If yes, visit your nearest retailer, purchase the activation kit & get started. Que – What are the various options for getting the Airtel DTH connection ? Ans – Retailers, Airtel relationship Centres, website – www.airtel.in/digitaltv. Que – Do I need to pay anything more such as Installation expenses etc. apart from the initial payment? Ans – No. The initial payment covers installation and activation charges. Que – How many connections can I take? Ans – You individual can take upto 4 connections at the same installation address. Que – Do I need to carry the Set Top Box ( IDU ) and the Dish (ODU) myself? Ans – The Set Top Box ( IDU ) will be handed over to you at the Retail counters along with activation kit containing the activation voucher . The Dish ( ODU ) will be brought by the Installation Team at the time of Installation visit. Que – What do I do after getting the Set Top Box? Ans – You need to call the call centre (Tolled No 020-401 81400 or Toll Free No. – 1800 102 8080) for registration and fixing an appointment for installation by quoting your STB and View Card Number printed on the top of the box handed over to you. The choice of package and top-ups also needs to be communicated during the call. Que – When will the installation take place? Ans – Installation Team will reach at your residence as per the time slot available and agreed with you during your call at the call centre. Usually the time slot is available between 24 to 48 hrs. Que – How much time will the Installation Team take to install after they have reached my residence ? Ans – About 90 to 120 minutes (which includes appr. 15 minutes of the demonstration) Que – How does the service get activated? Ans – The service will get activated during the installation process itself. Que – How about the Top-ups ? Ans - You can take any number of top-ups on payment basis. The top-up details are as given above.

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Que – When will my top-up get activated ? Ans – Almost immediately after you make the request at call centre. Que – How do I pay for the base packages or the top-ups? Ans –The account can be recharged by using your credit card through IVR, internet through airtel.in/digitaltv and Recharge Vouchers available at any Airtel retail outlet. Que – Can I change my base package Ans – No once you have bought a particular offer. The Free Subscription package will be given based on that. However if you want to change the package, you can do the same but you have to pay standard charges & there will be no refund or adjustment of the free subscription you are eligible for. Que – Can I change my top-ups? Ans – Yes. You need to call the call centre (Tolled No 020-401 81400 or Toll Free No. – 1800 102 8080) Que – What if I want to de-activate my Top-up? Ans- You need to call the call centre. However the deactivation will be effective from the start of the next monthly billing cycle. Que – Can I also view the Interactive services? Ans – This will be based on the package you choose. You can enjoy iAstro, iMatinee, iShop, and iTravel free. Other iTV applications will be available based on the package you choose. Que – Is initial entry price inclusive of all taxes? Ans – Yes. For J&K customers the package price would not attract service tax under the existing rules Que – Is monthly package price inclusive of taxes? Ans – Yes. For J&K customers the package price would not attract service tax under the existing rules Que – Can I connect 2 TVs with one STB? Ans – No. You will have to buy a separate set top box for each TV. Que – I already have an existing STB (non-Airtel).Can I use it to connect to Airtel DTH ? Ans – No this is not possible. Que – How do I renew my monthly subscription? Ans – By using your credit card through IVR, buying recharge vouchers and the web. The website address is www.airtel.in/digitaltv. You can buy the recharge vouchers from any Airtel retail outlet. Que – What if I am shifting to another house ? Ans - In such a case , please call us at the call centre and they will take your request for relocation, However the charges for the relocation would have to be paid before by buying recharge worth the amount.

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Ques - If I am migrating from South states to North or Vice versa while I am in entry offer can I still enjoy the same entry offer? Ans – Yes , we are an all India service which you can enjoy anywhere in the country. Ques - What is the grace period to recharge the account? Ans The grace period is 3 days . Ques - What is the SLA for activation/deactivation of Genre and A-LA-Carte top ups? Ans -Immediately Ques - How many connections (without discount) can be taken with one dish under one roof (residence)? Ans -Upto 4 connections Ques - What denominations are the recharge vouchers available in? Ans The recharge vouchers are available in denominations of Rupees 100, 300, 500 and 1000. Ques - Is there a limit on the amount of cable that need to be used? If yes, will the customer have to pay some money to the Installation Engineer? Ans -Upto 20 meters is the standard length of wiring that is given free with each installation. In case the cable to be used exceeds 20 meters it has to be paid separately. Ques – What are the interactive applications available? Ans – iAstro - Check what your stars say iCity - Guide to your city. Get traffic updates and more iLearn - Learning is fun for kids iMatinee - Book movie tickets at home iNet - Enjoy internet on TV iNews - On demand news – the way you like it iShop - Browse latest electronic items, digicams, mobile phones, books and more. iSports - Enjoy multi screen view of sports, get team Info, Stats and more iTravel - Plan & book your holidays at home Ques – What is WorldSpace radio? Ans WorldSpace radio is India’s 1st satellite radio. You need a separate set top box and dish antenna to receive the signals. This is inbuilt into our digitalTV set top box at no extra cost. So you save Rs 1,500 on the set top box. We have 10 channels of ad free music for your enjoyment. Ques – What are the WorldSpace channels? Ans - 10 channels are available – Farishta (Hindi), Falak (Urdu), Umang (Gujarathi), Sonar (Bengali), Spandana (Telegu), Shruti (Tamil), Spin (English Pop), Gandharva (Indian Classical), Up Country (English Rock), Moksha (Wellness) Ques – What charges do I have to pay for WorldSpace? Ans – This is included in all packages – Value, Economy, Mega and Ultra for north and Value, Mega and Ultra for South. No extra charges required for WorldSpace.

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Ques – What PPV channels do you have? Ans – There are 3 Hindi channels, 2 Regional channels and 1 English channel Ques – What movies are running on them? Ans – We will be having from 10th October 9 movies running at a time – 3 Hindi, 2 English and 1 each in Tamil, Telegu, Kannada and Malayalam. Refer to PPV FAQs sheet circulated separately for other details on titles running now, prices, types of tickets etc. Ques – If I have a problem with my Airtel digitaltv what do I do? Ans – Please call the call centre and we will assist over the phone or send a service engineer if required. Ques – How much are the charges for an engineer visit? Ans - The exact charges would depend on the nature of the service task to be done and approximate charges will be informed to you when you fix the appointment for a service call by our engineers. Ques – What do I have to do after the period of free subscription is over? Ans – You can choose from any of the available packages by calling the call centre and informing us about your choice. You will have to buy recharge worth the value of the package you choose prior to viewing the package. Ques – What packages will you have at the time my free subscription period ends? Ans – We currently have 7 packages – 4 for the north, 3 for the south. You can choose any of the packages that would be available at the time your free subscription period ends Ques – Is the STB my property? Ans – The STB, the dish, the antenna and all accessories including the cables, connectors and remote belong to the company.

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