Admin Officer (ao) - Civil Service Cv Resume Sample

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CV

Paula Jones Address Line 1 Address Line 2 Tyne and Wear Post Code

Telephone: 0191 123456. Mobile: 07910 123456. Email: [email protected]

GRADUATE / ADMINISTRATOR / CUSTOMER SERVICES Excellent organisational and administration skills with experience in dealing with customers and high volume workloads whilst meeting strict deadlines. Good background experience within counselling and sales, gained within a variety of contract and voluntary positions. Now aspiring to start a new challenging appointment with a reputable company, preferably in a customer facing and / or administrative position within the Arts / Environmental / Voluntary sector. __________________________________________________________________________________________________________

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KEY SKILLS AND EXPERIENCE Administration Staff training / teaching Working to strict deadlines Retail Sales

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Customer service The Arts Interdepartmental liaison Supervision

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Counselling Reception Computer literacy Spoken French / German

EDUCATION B.A. (Hons)

Social Policy, Social Studies and Ancient History

1998

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

ADMINISTRATION OFFICER (AO)

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Jan 04 - Present

Retirement Pensions Teleclaims Service, Newcastle upon Tyne The Government has recently established “The Pension Service”, which is part of the Department for Work and Pensions. It has been set up to improve the service to pensioners who are planning for their retirement, no matter how far off it might be. Working out amounts of State Pension and Pension Credits. Providing a face-to-face service if the customer’s business cannot be dealt with over the telephone. Answering questions over the phone, by post and e-mail. Accessing other pension-related entitlements and services.

LOCAL OFFICER (AO)

1995 - 04

Benefits Agency (BA), Newcastle upon Tyne

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Part of the Benefits Agency’s administration, recovering overpayments of benefit that occur when a claimant is paid an amount of benefit to which he or she is not entitled. Recovering benefit overpayments using a computer database and handling telephone enquiries. Investigated causes including official error by local authorities or by government departments such as DSS, ourselves the Benefits Agency (BA) or the Department for Education and Employment (DfEE), claimant error, fraud, or other causes such as, an overpayment following the death of a claimant or a backdated benefit increase. Rectified problems in liaison with other departments. __________________________________________________________________________________________________________

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PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS (CONTINUED)

ADMINISTRATION OFFICER (AO)

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1993 - 95

Benefits Agency, Newcastle upon Tyne Worked on the front counter, arranging job interviews and programmes for the unemployed (i.e. Job clubs and Community Action). First point of contact for new claims and all other matters related to jobseekers allowance, new deals for lone parents. Dealing with enquiries from the public, face to face and on the telephone, mostly concerning benefit enquiries in a very busy job centre. Providing information and making appointments. Counselling new claimants. Helped follow up investigations. Good customer service skills gained and the ability to defuse aggressive and possible violent situations. Providing advice on work benefits, job search and employment. Good business related skills gained: typing, computer literacy, office administration, secretarial service, presentation skills, numeracy, customer care / contact. Early Career and Contract Summary

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Agency Secretarial and Retail Assignments Various Organisations and Shops Typed manuscripts for a publishing company.

Apr 92- Nov 93

Medical Audit Clerk North Tyneside Health Care, Tyne & Wear.

Apr 91 – Apr 92

Production Clerk Peter Vassallo Seafoods Ltd., Newcastle upon Tyne.

Jan 91 – Mar 91

Trainee Tourist Information Assistant Gateshead Metropolitan Borough Council

Jan 90 – Jan 91

Supervisor / Instructor - Community Care Newcastle City Council

Mar 89 – Dec 89

VOLUNTARY Receptionist

(Hatton and the Laing Art Gallery)

Aug 03 – Present

Shop Assistant

(Oxfam)

1998 – 01

English Teacher

(N.E. Refugee Service)

1996 – 98

News Reader

(Tyne Sound News)

1996 – 98

Receptionist / Sales Assistant

(William Cowper and Newton Museum)

1992

Counsellor

(Coping with Cancer)

1989

Also selling raffle tickets for various charities.

PERSONAL Marital Status: Driving licence: Languages: Interests / pastimes:

Single. Full / clean Mother tongue: English. Colloquial: French and German. Member of a Choir, The Arts, sports, healthy living, travelling.

References available on request. __________________________________________________________________________________________________________ CV Writing | CV Templates | Work at Home | Work Abroad

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