Abhishek Arora

Abhishek Arora Phone: 09867304401 E-Mail: [email protected] Seeking assignments in Sales & Marketing / CRM with an organisation of repute. SYNOPSIS

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A qualified Post Graduate Diploma in Marketing with 2 year of experience in Business Development, Client Servicing, Channel Handling & Portfolio Management.

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Currently associated with Reliance Money LTD. As Associate Centre Manager.

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Handling the team of Business Executive and team of sub brokers to generate business through them. Exposure at Planning and executing the various promotional programs to create brand awareness.

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Ubdertook academic project in identifying parameters for different contracts for Blue Star & Section profiling of Hyundai customers, on the overall satisfaction parameter.

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Possess excellent Interpersonal, Communication and Organisational skills with demonstrated abilities in customer relationship management.

INDUSTRIAL EXPOSURE From Jan’07 till Nov’ 07, worked with ICICI Securities Ltd. as Sales Manager The Key Result Areas Investment Analysis / Portfolio Management  Monitoring clients’ portfolio performance, conducting profitability analysis, rendering sustained advisory services for securing high ROI and increasing retention levels.  Taking adequate measures to ensure optimum utilisation of surplus funds of HNIs towards the accomplishment of revenue and profitability targets. CRM / Team Management  Building and maintaining healthy business relations with high net worth and corporate clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms.  Managing the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. The Attainments  Effectively managed Portfolio of New and Existing Customer in various Assets classes like Mutual Fund, Insurance (ULIP) Equity.  Coordinating between Principals & Channels  Planned and implemented customer awareness programs for online trading & other equity related investment.  Maintained MIS on daily basis on SRM (Sales & Relationship Management).  Member of the team that brought in the highest premium in Mumbai region for the month of May.

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Attained the highest business for the mutual fund for the month of March.

From December 07 working with Reliance Money LTD as Associate Centre Manger The Key Result Areas Channel and Team Handling  Handling franchise channel and team of the Business Development Executives.  Expansion of the Channel by adding the new partners to the company.

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Organising various activities in various corporate as well as for the retail customer along with the franchises to increase the awareness about the company’s business and hence forth increasing productivity and profitability of the company as well as of the partners.  Organising various Training programs for the new and old remmisars.

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Handling the web express centre of Reliance Communication, to increase the visibility of the product as well as doing the promotional activities in those centres.

 Building and maintaining healthy relations with business partners and clients by ensuring service quality norms.  Following with the operation department to solve the franchises queries and provide them with proper service.  Handling the queries of the walk-in customers.

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Organising the various programs to provide them information and adequate training to customer, partner and executives.

The Attainments  Highest number of forms logged in by a centre manager in the first month of the job.

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Maximum premium collected in 2nd quarter for General Insurance business in Mumbai region. INDUSTRIAL TRAINING

Title

: Identifying parameters for different contracts.

Organisation

: Blue Star India Pvt. Ltd

Duration

: 2 Months

Role

: Marketing Trainee

Conducted a series of service, price, time, and sensitivity analysis was undertaken to help the company in making such a contract, which will help them to enhance their customer base. Title

: Section profiling of Hyundai customers, on the overall satisfaction parameter

Organisation

: Hyundai Ltd (Agra City)

Duration

: 2 Months

Role

: Marketing Trainee (BBA)

It revealed that apart from good post sales service, there is a latent need for consistent recognition that exists in the customers. Such a need when addressed can lead to potential opportunities to upgrade Santro customers to higher end models. The analysis and the recommendations of this project have been taken up as a course case study in the marketing discipline in the institute.

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ACADEMIA Post Graduate Diploma in Marketing from Indian Institute of Modern Management, Pune with 59.8% in 2007.

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Bachelor of Business Administration from Bhartiya Vidyapeeth Deemed University with 63.4% in 2005.

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HSC from ST. Geogerges Inter College, Agra with 71% in 2002.

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SSC from ST Conrad Inter College, Agra with 64.0% in 2000.

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BEYOND CURRICULUM Member of the student’s task committee involved in covering the western region-as part of this, made presentation pitches & presented placement brochure to corporate heads in Mumbai & surrounding areas.

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Co-coordinator in the college festival - “Chasm 2003” which involved planning and managing the sponsorships, feature-activities and budget. PERSONAL DETAILS

Date of Birth

: January 1, 1985

Address

: C 201 Nikita Apartment, Marol Military road, Andheri E, Mumbai 59, Maharashtra.