Abhijeet Resume(2)

IT Manager / IT Head E-mail:[email protected] Seeking assignments with key focus on IT Operations / IT Infrastructure planning & Management with a growth oriented & a process driven organization

Technology Experience Summary  Servers OS - Windows 2000 / 2003 /2008, RED HAT Linux Server5 H/W – x86 HP/Dell on 32 & 64 bit over multicore

Professional Synopsis A dynamic manager with 11 years of experience in IT Infrastructure Planning, Deployment, Management & Maintenance, Indian Cyber Law Certified from Indian Law Institute, PMP Certified, MCA from IGNOU & Exec. MBA (IT) from IIM-C.

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H/W – Dual core desktops / Laptops from HP/Dell, Multi-core Xeon Workstations from HP/Dell

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Presently associated as Manager IT Infra (India) with a software development house based out of Noida providing Software As Services (SAS) to Fortune 5 clients globally.

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In-depth knowledge & experience in documenting project implementation & delivery plan while incorporating various quality standards for enhanced operational efficiency. Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals. An effective communicator with excellent relationship skills with strong analytical, problem solving & organizational abilities.

Professional Qualification

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Storage

NetApp, IBM System Storage, HP, Dell 

DATABASE

SQL, Oracle, MySQL, MS-Access, FoxPro

Languages & Web Technology

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C / C++, Visual Basic, HTML, FrontPage 

Antivirus

Symantec EPS, McAfee, TrendMicro, AVAST 

Expertise in managing IT operations with key focus on top line profitability by ensuring optimal utilization of resources. Adept in IT Infrastructure Management with experience in setting up and configuring LAN / WAN based networks spanning across globe.

ERP & Workflow

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SAP, MS Navision, MS Great Plains, MSDynamics,Captaris, Deltek, Bizflow, WorkACE, Pentaho Open BI, LifeRay, MSSharepoint

Planning, Deployment & Management of Data-centre, LAN. Planning, Deployment & Management of Wide Area Network over MPLS, Planning & Deployment of VOIP Call Manager for Private Global Tele Communication while integrating with Legacy NEC digital EPABX / switch. Project Management, Application Implementation and Team Management.

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Clients

OS - Windows Vista /XP/2000/98/95/DOS, RH Linux 8, Suse, Caldera, CentOS, Ubuntu

Mail Server

MS Exchange, Zimbra, OpenXchange, Mdaemon, Postmaster 

Wiki Server

MS Sharepoint, MediaWiki using WAMP.

Blackberry Server

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With Exchange, Lotus Domino & Zimbra in DMZ

Firewall/IDS/IPS

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H/W – Cisco ASA, PIX, Barracuda. Fortigate, Sonicwall, Packetshaper, Cisco S/W - Symantec, Jetico Personnel Firewall, FireStarter, IPCop

Proxy & UTM

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H/W – Iron Port, Cyberoam,Blue Coat, S/W – Web Sense, Free Proxy, Win Proxy, Squid

WAN Accelerators & Caching servers

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H/W – Riverbed Steel gate, Juniper WX & WXC, Appliansys CacheBOX; Cisco WAAS Switch CSS11000

Executive MBA in IT from IIM Calcutta 2008.

Virtualization

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VMware, Cisco WAVE

MCA from IGNOU 2006. 

Post Graduation in CYBER LAWS from Indian Law Institute.

Routers & Switches Cisco 1800 – 3200 Series,

Adv. Diploma in Web and E-Commerce Technology from STG.

Catalyst 2960, 3560 

EPABX/IPBX

NEC, Panasonic, Cisco Call Manager Express

Certifications    

Completed Six Sigma white belt certification 2008. Completed PMP certification through QAI, a PMI affiliate 2007. Certificate in Computing CIC from IGNOU in 1999. Microsoft Certified Professional (MCP) in ARDSA, 1999.

VideoConference & I-Room / TelePresence

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Polycom, Tandberg, Lifesize, Smart Boards. 

Indian Cyber Laws

Legal compliance of IT, Framing & Vetting SLA agreements. 

Six Sigma Quality / ISO

White belt certification for quality in process improvement & Green Belt trained. ISO 27001:2008 Compliance achieved. 

Media Management & Corporate communications

Corporate film, Presentations, & events. direction & editing.

Core Competencies - Strategic Planning & Management

- Infrastructure Planning & Execution

- LAN/WAN & Telecom Management

- IT Security Management

- Project Management

- Vendor Management

- Technical Support

- Disaster Recovery Management

- Backup & DR Planning

- Over all Information System Administration

- Training & Development

- Team Management

Organisational & Corporate Experience Sept’08 till date

SDG Software India P. Ltd.

A Software Company providing SAS to Fortune 5 clients like GE, Pfizer, Baxter, Coke & Levis Strauss globally.

Joined as Manager IT Infra (India) in the capacity of India IT head (Infrastructure & delivery with ownership of 4 sites) reporting directly to the country head. The Corporation is an Indo-US software development company and employs 500 developers across the globe. India contributes to 70% of the workforce and 90% percent of revenue. It is a wholly owned subsidiary of NRI owned American company called SDG Corporation, incorporated in the state of Connecticut, USA. Initiatives taken & accomplished are –

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Information Security : ISMS and ISO 27001 compliance, leading to complete certification. Writing SOPs, IT Infrastructure Manual as a book of reference for IT services. User awareness, policy adherence and application of Six-sigma for superior and better IT services in continuous improvement.

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Setting up of BCP/DRP site. Setting up a level 1 data-center scalable to level 3 as per the requirement and investment inflows.

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Infrastructure (Servers, LAN, MPLS (WAN)) overhaul and capacity augmentation to take the organization’s delivery level to next paradigm based on high availability.

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Excessive emphasize on open source solution for Office productivity, Storage through development of OpenNAS, Email solution on Zimbra, OpenXchange, IDS using Linux Ubuntu all this and more with a vision to get maximum out of absolutely Zero Cost impact.

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Team building through extensive profile mapping of the entire IT Staff and the complete service delivery & management across India keeping in mind team flexibility, redundancy knowledge transfer; overall team strength 13.

All other deliverables remains same as under Satellier. May’06 – 19th Sept’08 Satellier Inc. Manager IT & Telecom Satellier Inc. is the world’s largest Architect firm, houses 300 architects in different locations spanning in US, UK, China, with its Global delivery centre at Noida. Accomplishments

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Licensing of operating systems & other proprietary soft-wares running in house provided by Microsoft, IBM, & other industry big vendors without infringing the registration, anti-piracy acts & at minimum cost.

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Development of the corporate Wiki site using MS SharePoint and SQL Server at the backend.

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Development of the corporate intranet portal and workflow management software over ASP.NET with SQL server at the backend keeping in mind the “Individual Proprietary Rights” & promoting as well as safe guarding the company’s business interests.

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Lay the communication convergence from usual PSTN telephony to IP based conferencing. Installed a fully modular state of the art EPABX and patched with an Audio Codes VOIP Gateway.

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Implemented a seamless & a pervasive e-mail on MS-Exchange 2003 and a supper-efficient IP based voice communication line with the various client sites & offices spanning globally.

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Planned & implemented the entire IT & Telecom infrastructure of 75 seating capacity Kolkata office. The project included installing the core data & voice network, production and domain servers, desktop computers, E1 leased line, routers and EPABX at least cost and with best quality.

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Setup of 20 seat NewYork office through effective liaison with international vendors through effective rollout of an efficient project plan. Installed firewall to firewall (Cisco ASA) Virtual LAN between NewYork and Noida further augmenting to a WAN over MPLS to accommodate QOS for VOIP and faster data transfer and getting the entire infrastructure hosted out of third party collocation site for high availability and safety.

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Negotiating with vendors like Dell & HP in US / UK / APAC for cheaper and faster procurement of Hardware in NYC / London / Hongkong.

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Installed Cisco ASA, Barracuda SPAM/Antivirus Firewall along with Symantec Enterprise Anti-Virus. Installed NetApp NAS for centralized storage, backup and data security.

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Installed a Virtual Private Telephone Circuit over VOIP for cost free voice connectivity between Kolkata & New York satellite office and the corporate head office at Noida.

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Compliance of ISMS (Information Security & Management System) ISO 27001. Laying and initiating Standard Operating Procedures (SOPs) in a highly adaptive manner to streamline the majority of day-to-day IT process.

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In-charge of new IT requirement analysis & evaluation along with budgetary planning & control.

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Extensive vendor management through written SLAs to safe-guard Company’s time, technical, legal & financial interests.

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Evaluating, procuring and deploying Polycom Video Conference, setting up of I-Room (Telepresence) using Polycom in Noida, NYC, London, Shanghai, Dubai and integrating Smart-boards for interactive content sharing for simultaneous online collaboration.

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Extensive Audio & Video media management (Corporate Communication) through direction and editing of company’s corporate film, company events like R&R, ESOP, Open House functions.

Aug’03 – Mar’06 JCT Electronics Ltd. IT Head JCT Electronics Ltd. is India’s first private television picture tube manufacturer. It had technical and financial collaboration with Display technology leader Hitachi, Japan. Accomplishments •

Reduced the cost of operation and upgraded the legacy infrastructure as well. Upgrade includes EPABX to IPPBX & Desktop clients and Servers (E-mail & Domain/authentication)

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Licensing of operating systems & other proprietary soft-wares running in house provided by Microsoft, IBM, etc. without infringing the registration & anti-piracy acts.

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Maintained SAP (implemented in 1996) & dismounted to facilitate the implementation of MS Navision ERP at the plant in Vadodara.

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Development of the Corporate Web-site (http://www.jctel.com) keeping in mind the “Individual Proprietary Rights” & promoting as well as safe guarding the company’s business interests.

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Implemented a seamless & a pervasive e-mail and a supper-efficient communication line with the plant based in Vadodara.

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Implemented and deployed pervasive and robust Wi-Fi networks and Internet based hotline system for instant and real-time connectivity with the all the manufacturing plants.

Jan’00 – July’03

Commenced corporate career with HCL Infinet Ltd. L1 Technical support

HCL Infinet Ltd. was the ISP division of HCL Ltd. and started the first outsourced Tech Support for Microsoft in India and later in Malaysia. It had also started the tech support for Yahoo! US. Accomplishments • Employed in the PILOT BATCH as Subject Matter Expert (SME) in the year 2000 for providing technical assistance to Prodigy Internet Services & Yahoo!, USA through e-mail, chat & outbound calling. • Successfully handled over 25,000 cases. Was awarded ‘THE TOP LEVEL PERFORMER’ certificate by Yahoo! USA. • Enlisted as a member for the Microsoft Office Project, Malaysia technical support bench. Jan’98 – Dec’99 Freelancing and contract based assignments Worked as Web-developer, software developer (VB, SQL,MySQL, Oracle), Network and Hardware engineer, with various small time organisations like STG, Arktech peripherals, Indian Entertainers Dot Com. Functional Skills 

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Managing the overall designing and implementation of LAN system involving design of network layouts, configuration and maintenance of application server. Need assessment and preparation of IT blueprint for the organization. Implementation of IT project plans within pre-set budgets and designing the complete infrastructure. Key driver for IT infrastructure design and Maintenance of the Serve with computer architecture and solution identification. Reviewing the IT security measures and safeguarding the information resources of the enterprise to maintain integrity, confidentiality and availability of data / application. Maintaining updated documentation for current hardware and software configurations and EPBAX related problems for proposed future installations, testing & modifications to the current environment. Installing, configuring and administering Windows 2003 / 2000 Server, Operating Systems, Application Software, Anti-Viruses & Hardware. Advance planning of procurement functions, involving cost estimation, contract negotiations & finalization for purchase of all raw materials and capital goods. Developing Hardware / Software suppliers based on competitive pricing; managing day-to-day supplier performance to ensure meeting of service, cost, delivery and quality norms. Spearheading cost reduction initiatives consolidating tasks, eliminating non-value-added processes & complete re-engineering of processes and systems. Designing, implementing and monitoring hardware /software installation and maintenance of schedules along with finalising specifications of the spare parts and establishing the quality & quantity limits. Directing, leading & motivating workforce and imparting continuous on job training for accomplishing greater operational effectiveness / efficiency. Bringing together daily / weekly / monthly / quarterly reporting and presenting the same to the management for facilitating decision making process.

Academic Qualification

B.Com Honours (Direct Tax Planning & Financial Management), Delhi University in the year 1999 Schooling from Modern School, Faridabad with PCB and Computers in the year 1995 Personal Details 

Date of Birth

16-03-1978

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Language Known

English, Hindi, Bengali.

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Contact Address

C-534, 2nd floor, C.R.Park, New Delhi-110019 (India).

Reference:

Available on request